epost
ePost Service AG is a Swiss digital mailbox and omni-channel communication platform, wholly owned by Swiss Post, serving Swiss private individuals and businesses with digital letters, mail scanning, API-integrated multi-channel delivery, and legally compliant archiving.
- Company typePrivate
- Founded2021
- HeadquartersLucerne, Switzerland
- Headcount101–250
- GTM typeB2B and B2C
- OfferingSoftware
What epost does
ePost Service AG is a Swiss digital communication platform and wholly-owned subsidiary of state-owned Swiss Post (Die Schweizerische Post AG), headquartered in Lucerne, Switzerland. The company operates a unified omni-channel mail and document platform that combines a verified digital letterbox (the Digital Letter) with automatic fallback to Swiss Post's physical postal infrastructure, enabling 100% national delivery coverage across digital, eBill, SMS, email, and physical channels. Its modular product portfolio spans the ePost-App and ScanningService for private consumers (CHF 9.90/month subscription, mail interception and digitization), and SmartSend, oneAPI, Hub, Input Management, eArchiv, Communities, SecureMail, SecureSend, and Studio for business customers — covering everything from single-click online shipping to ERP-integrated mass mailing and legally compliant Swiss archiving.
The underlying technology is a cloud-native microservice architecture hosted on Swiss infrastructure (with Google Switzerland providing underlying cloud services but with 100% Swiss data residency), supporting REST, MFT, SOAP, and SMTP APIs, identity verification via SwissID, qualified electronic timestamps under ZertES, and ISO/IEC 27001:2022 and ISAE 3000 certifications. The customer base spans Swiss private individuals, SMEs (KMU), large-volume senders, municipalities and cantonal government (Kanton Bern, Stadtbauamt Aarau), and software vendors integrating through oneAPI; named enterprise customers include Dormakaba, Mobiliar, Vaudoise, Swisspension, and Galaxus.
ePost generates revenue through a mix of transaction-based pricing (CHF 0.40 per fully digital letter, CHF 1.60–1.80 for physical fallback), per-volume API pricing for oneAPI integrations, monthly consumer subscriptions for the ScanningService, and negotiated enterprise agreements for large senders. Go-to-market is hybrid: product-led growth via free mobile app and self-service web registration for private and small-business customers, API-first integration through developer.epost.ch for software partners, and consultation-led enterprise sales for large senders, municipalities, and government. The company does not disclose revenue or accept external capital, operating as a strategic digital-transformation vehicle of Swiss Post, with its growth levered to the planned 2026 inclusion of the Digital/Hybrid Letter in Switzerland's universal postal service obligation.
epost firmographics
Firmographics- Name
- epost
- Legal name
- ePost Service AG
- Website
- https://epost.ch
- Company type
- Private
- Founded year
- 2021
- Operating status
- Operating
- Headcount range
- 101–250 employees
- Short description
- ePost Service AG is a Swiss digital mailbox and omni-channel communication platform, wholly owned by Swiss Post, serving Swiss private individuals and businesses with digital letters, mail scanning, API-integrated multi-channel delivery, and legally compliant archiving.
- Ownership category
- akta.pro rank
epost industry classification
Industry- Product category
- Digital Mail and Communication Services
- NAICS
- Postal Service (491)
- akta.pro primary industry
- P.O. Boxes & Virtual Mailboxes (TLAAAAAG)
Keywords
Where epost is headquartered
LocationHeadquarters
- HQ city
- Lucerne
- HQ country
- Switzerland
- HQ region
- Europe
Offices1 record
Markets served
epost business model
Business model- GTM type
- B2B and B2C
- Offering type
- Software
- Cost components
- Technology or R&D, Infrastructure, Personnel, Operations, Marketing or Sales
Revenue model
- Digital Letter Delivery (Transaction): Per-send transaction fees for digital letters. Fully digital delivery costs CHF 0.40 per letter. Physical fallback incurs additional printing and postage costs.
- SmartSend Online Shipping: Pay-per-send model for business mail sent through the SmartSend platform. No fixed costs, subscriptions, or additional fees - only per shipment charges.
- ScanningService Subscription: Monthly or annual subscription for physical mail scanning service. CHF 9.90/month for private customers, CHF 0.80 per letter for business customers. Additional fees for non-scannable items forwarding.
- oneAPI Enterprise Integration: Transaction-based pricing per shipment through API, tiered by volume and channel (ePost, eBill, email, SMS, print). Volume discounts available with monthly minimum fees for large senders.
- SecureSend/Studio: Revenue from payroll document delivery and business response management services via API integration.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Transaction based/ take rate | Pay-as-you-go | Digital-only delivery at CHF 0.40 per letter |
| Transaction based/ take rate | Pay-as-you-go | Physical delivery with B-Post at CHF 1.60 per letter |
| Transaction based/ take rate | Pay-as-you-go | Physical delivery with A-Post at CHF 1.80 per letter |
| Subscription | Monthly | Private ScanningService at CHF 9.90 per month |
| Unit Pricing | Monthly | Business ScanningService at CHF 0.80 per letter |
| Other | Annual | Cost savings example for 100,000 annual shipments |
Go-to-market motion3 records
Distribution channels5 records
Marketing channels5 records
epost product offering
Product offeringCore offering
ePost is a digital communication platform that provides a secure digital mailbox, digital letter delivery, and omni-channel document shipping for private individuals and businesses in Switzerland. The service combines digital letterbox technology with physical mail fallback via Swiss Post infrastructure, enabling verified senders to deliver legally valid digital letters, scan and digitize incoming physical mail, archive documents compliant with Swiss law, and integrate sending capabilities directly into ERP/CRM/billing systems via a single API.
Product overview
ePost is a digital communication platform operated by ePost Service AG (a subsidiary of Swiss Post) offering a modular portfolio of products for both private individuals and business customers. For private customers, the ePost-App serves as a mobile digital mailbox for receiving digital letters, scanning physical mail, archiving documents, secure chat via Communities, and direct bill payment. For business customers, the platform is built around the Digital Letter (Digitaler Brief) as the core product, with SmartSend for online mail sending, oneAPI for ERP/CRM system integrations, Hub for mass mailings, ScanningService for digitizing incoming physical mail, eArchiv for compliant document storage, Input Management for automated mail distribution, Communities/SecureMail/Studio for secure communication, and SecureSend for HR document delivery. The platform operates as a unified system combining digital and physical delivery channels (ePost, eBill, Email, SMS, physical mail) with automatic channel optimization.
Differentiator
Problem solved
Functional benefit
Brands
- SmartSend: Online business mail shipping service for daily business correspondence via physical mail, eBill, or digital delivery
- SecureSend / IncaMail
- oneAPI
- Hub
- ScanningService
- eArchiv
- SecureMail
- Communities
- Studio
Products and services
- Digitaler Brief (Digital Letter) Core digital mail service enabling verified senders to deliver legal digital letters to recipients' secure digital mailbox. Combines digital and physical delivery with qualified electronic timestamp (ZertES) and regulated seal for legal evidentiary value.
- SmartSend Online platform for sending daily business mail physically, via eBill, or digitally with automatic optimal channel selection (ePost, eBill, Email, SMS, or physical mail) for each recipient.
- ScanningService Physical mail scanning service that redirects incoming paper mail to a certified scan center, digitizes it, and delivers scanned documents to the user's digital mailbox. Physical originals are stored temporarily and destroyed securely after 25 days.
- SecureSend / IncaMail Secure delivery solution for payroll documents and sensitive business communications via API from HR software, delivering documents through app or secure link to recipients.
- oneAPI Unified API platform for system integrations enabling sending from ERP, billing, and specialized systems via a single API. Supports omni-channel delivery (ePost, eBill, Email, SMS, physical) with automatic channel optimization. Supports REST, MFT, SOAP, and SMTP standards.
- Hub Mass mailing platform for bulk senders to print and digitize large-volume shipments, supporting high-volume document processing and distribution.
- Input Management Rule-based automated forwarding and distribution service for incoming digital business mail, enabling automated routing based on predefined rules.
- eArchiv Legally compliant document archive solution for storing and retrieving important business documents according to Swiss legal requirements (OR, GeBüV), offering tamper-proof encrypted storage.
- Communities Secure messaging and document sharing platform with end-to-end encryption for confidential communication via chat and group messages within the ePost environment.
- SecureMail Data protection-compliant encrypted and verified email communication solution for sending sensitive information via secure, encrypted email channels.
- Studio Data protection-compliant business response mailing solution for creating, sending, replying, and evaluating business reply communications.
- ePost-App Mobile application for private customers providing a digital mailbox on smartphones for receiving digital letters, scanning documents, archiving, secure chat, and bill payment. Available for iOS and Android.
Quantifiable outcome
- Digital delivery costs CHF 0.40 vs CHF 1.50-1.80 for physical, representing 70-78% savings
- +2 more outcomes
Companies that use epost
Customer profileNamed customers8 records
Segments8 records
Ideal customer profiles1 record
epost technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration6 records
AI capability2 records
Feature7 records
epost partnerships and signals
Strategic signalPartnerships
Eleven partnerships are on record, tiered core and minor.
- KLARA Business AGcoreKLARA Business AG is a subsidiary of Swiss Post (since October 2020) and co-founder of the ePost platform. Provides the underlying technology and operational infrastructure for ePost services. ePost.app is operated using KLARA technology and login systems.
- Swiss Post (Schweizerische Post)coreSwiss Post is the parent company and primary strategic partner of ePost Service AG. Provides physical postal infrastructure, postal account services, address verification, mail sending, and postal regulations compliance. The ePost platform is the digital communication arm of Swiss Post.
- Swisspension AGminorPension fund using ePost SmartSend for digital document delivery to insured members. Testimonial customer demonstrating B2B use case.
- Vaudoise AssurancesminorSwiss insurance company using ePost for digital communication with customers. One of the early senders of digital letters via ePost.
- Kanton BernminorCanton of Bern government using ePost for digital citizen communication and document delivery.
- Dormakaba Schweiz AGminorManufacturing company using ePost SmartSend for automated document delivery, demonstrating enterprise integration use case.
- GalaxusminorSwiss online retailer using ePost for business communication and customer document delivery.
- MobiliarminorSwiss insurance company (Die Mobiliar) using ePost for digital policyholder communication. Listed as an early digital letter sender.
- SwissIDcoreSwissID provides identity verification services for ePost user authentication. Required for Post App login integration but not supported for API authentication.
- Post CH AGcoreOperating entity of Swiss Post handling address verification, physical mail processing, identification of non-scannable items, letter sending, and financial accounting services for ePost.
- Hubspot Ltd.minorHubSpot provides marketing automation and CRM services for ePost customer engagement and marketing activities in Europe.
Scale indicators5 records
Recent moves6 records
Expansion highlights5 records
epost competitors and assessment
Company assessmentMarket position
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
epost social profiles
Digital presenceepost compliance and trust
Trust signalCompliance5 records
epost financial estimates
Financial estimateRevenue estimate
Valuation estimate
epost leadership team
Management profileNumber of profiles
epost funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
epost M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about epost
What does epost do?
ePost is a digital communication platform that provides a secure digital mailbox, digital letter delivery, and omni-channel document shipping for private individuals and businesses in Switzerland. The service combines digital letterbox technology with physical mail fallback via Swiss Post infrastructure, enabling verified senders to deliver legally valid digital letters, scan and digitize incoming physical mail, archive documents compliant with Swiss law, and integrate sending capabilities directly into ERP/CRM/billing systems via a single API.
Is epost a public or private company?
epost is a private company. It is classified as corporate owned and is currently operating.
When was epost founded?
epost was founded in 2021. It employs 101 to 250 people.
Where is epost based?
epost is headquartered in Lucerne, Switzerland, in the Europe region.
How does epost make money?
Five revenue lines are on record. Digital Letter Delivery (Transaction) is the primary driver. The others are smartSend Online Shipping, scanningService Subscription, oneAPI Enterprise Integration and secureSend/Studio.
Does epost have an API?
Yes. ePost offers the oneAPI for system integrations. The oneAPI enables Omni-Channel-Versand (omni-channel shipping) through the ePost Communication Platform. It supports HTTPS-based standards and is cloud-native with flexible scaling. Authentication options include login with ePost user account (username & password generating tokens) or API-Key authentication generated in the ePost GUI. The pricing model is transaction-based with fees per shipment, tiered by volume and channel (ePost, eBill, E-Mail, SMS, Print). A test/sandbox environment is available for integration validation. Supported standards include REST, MFT, SOAP, and SMTP for connecting ERP, CRM, or DMS systems. Developer documentation is at developer.epost.ch/docs/api-docs/z6ydxfa37ns58-how-to-get-started-on-our-test-environment.
What industry is epost in?
epost's product category is Digital Mail and Communication Services. Its primary akta.pro industry code is TLAAAAAG, P.O. Boxes & Virtual Mailboxes. Its NAICS code is 491.