Phone Service
- Company typePrivate
- Founded2013
- HeadquartersStuttgart, Germany
- Headcount251–500
- GTM typeB2C
- OfferingServices
Phone Service firmographics
Firmographics- Name
- Phone Service
- Legal name
- Repair me GmbH
- Website
- https://phone-service.de
- Company type
- Private
- Founded year
- 2013
- Operating status
- Operating
- Headcount range
- 251–500 employees
- Ownership category
- akta.pro rank
Phone Service industry classification
Industry- Product category
- Mobile Device Repair Services
- NAICS
- Electronic and Precision Equipment Repair and Maintenance (8112)
- SIC
- Services-Miscellaneous Repair Services (7600)
- akta.pro primary industry
- Mobile Device Repair & Aftermarket Services (Repair, Parts, Insurance/Warranty) (CRACALAI)
- akta.pro secondary industries
- Consumer Device Repair Services (Phones, Tablets, PCs) (CRACAJAA), Data Recovery, Device Unlocking & Software Repair Services (CRACAJAJ)
Keywords
Where Phone Service is headquartered
LocationHeadquarters
- HQ city
- Stuttgart
- HQ country
- Germany
- HQ region
- Europe
Offices31 records
Markets served
Phone Service business model
Business model- GTM type
- B2C
- Offering type
- Services
- Cost components
- Personnel, Supply Chain, Operations, Marketing or Sales, Technology or R&D, Infrastructure
Revenue model
- Device Repair Services: One-time repair fees for screen replacement, battery replacement, and other device repairs. Prices vary by device model and repair type, ranging from approximately €80-330 for display repairs.
- Data Recovery Services: Professional data recovery with success-based pricing. Corrosion removal service at €60 when necessary.
- Data Erasure Services: Certified data erasure for businesses meeting BSI security standards, with deletion certificate provided per device
- Accessories and Protective Films: Sale of screen protectors (Panzerglas) and protective films for smartphones
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Unit Pricing | Pay-as-you-go | Display replacement for smartphones |
Go-to-market motion2 records
Distribution channels4 records
Marketing channels3 records
Phone Service product offering
Product offeringCore offering
Phone Service operates a network of 31 walk-in repair shops across Germany and Austria, supplemented by an online mail-in repair portal, offering same-day smartphone, tablet, and mobile phone repairs focused on screen and battery replacements. The company also provides professional data recovery (Datenrettung) with an 85% success rate, BSI-compliant secure data erasure for enterprise clients, screen protector (Panzerfolien) installation, and hands-on repair technician training programs.
Product overview
Phone Service Center is a unified repair service brand operating 31 physical repair locations across Germany and Austria, supplemented by an online repair portal. The core offering centers on same-day smartphone and tablet repairs (predominantly screen and battery replacements) with Apple Independent Repair Provider and Samsung Independent Service Provider certifications. Supporting services include professional data recovery, BSI-compliant secure data erasure, screen protector installation, and repair technician training. The company also serves B2B clients including insurers and corporate fleets, and operates a franchise model for expansion.
Differentiator
Problem solved
Functional benefit
Brands
- Reparatur-Akademie: Phone Service's repair academy offering training programs for technicians and repair shop operators.
Products and services
- Phone Service Center (Walk-in Repair)
- Online Repair Portal
- Data Recovery (Datenrettung)
- Secure Data Erasure (Revisionssichere Datenlöschung)
- Screen Protectors (Panzerfolien)
- Repair Academy (Reparatur-Akademie)
Quantifiable outcome
- 80% of repairs completed in less than one hour
- +3 more outcomes
Companies that use Phone Service
Customer profileNamed customers2 records
Segments3 records
Ideal customer profiles3 records
Phone Service technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature4 records
Phone Service partnerships and signals
Strategic signalPartnerships
Seven partnerships are on record, tiered core and major.
- ApplecorePhone Service is an Apple Independent Repair Provider, certified to perform repairs using Apple original parts and Apple-certified/authorized technicians.
- SamsungcorePhone Service is a Samsung Independent Service Provider, certified to perform repairs using Samsung original parts and Samsung-certified/authorized technicians.
- Deutsche TelekomcorePhone Service operates a dedicated repair shop within the Deutsche Telekom store at Königstr.34 in Stuttgart, open Monday-Friday 10-20 Uhr and Saturday 10-20 Uhr.
- GIGASETmajorGIGASET certified service partner for smartphone repairs. Phone Service is authorized to perform warranty repairs for GIGASET devices.
- VOLLAmajorVOLLA certified service partner for smartphone repairs. Phone Service is authorized to perform warranty repairs for VOLLA devices.
- WertgarantiemajorInsurance partner offering device protection and facilitating repair services for insured customers through Phone Service network.
- Franchise PartnerscoreIndependent repair shop owners who join the Phone Service franchise network, benefiting from brand usage, repair order referrals, online order distribution, insurance referrals, and manufacturer certifications.
Scale indicators6 records
Recent moves7 records
Expansion highlights6 records
Phone Service competitors and assessment
Company assessmentDirect peers
- uBreakiFix (Asurion): Largest US-based chain of smartphone, tablet, and electronics repair shops, operating a franchise-style model with OEM partnerships. Directly comparable as a multi-location mobile device repair network targeting consumers with same-day turnaround.
- CPR Cell Phone Repair: Franchise network of mobile device and electronics repair stores across North America, offering same-day screen, battery, and water-damage repairs. Closely comparable business model (franchise walk-in repair) and service mix to Phone Service.
Emerging players
- iFixit: Online platform selling repair parts, tools, and step-by-step repair guides, and an advocate for right-to-repair. Adjacent rather than directly competing on service delivery, but highly relevant to Phone Service's market context and consumer repair education.
Broad incumbents
- Geek Squad (Best Buy): Best Buy's in-store and remote tech-support and device repair service covering smartphones, tablets, and PCs. Comparable as a multi-location, brand-backed consumer electronics repair service with same-day capability in major retail anchors.
- Asurion: Global leader in device protection, insurance claim fulfillment, and tech repair (including uBreakiFix). Comparable as a B2B insurance-driven repair counterpart to Phone Service's Wertgarantie and insurance partnerships, especially in claim routing and corporate fleet services.
- SquareTrade (Allstate Protection Plans): Major provider of device protection plans and extended warranties for consumer electronics and mobile devices. Comparable to Phone Service's insurance solutions line as a counterpart that both insures devices and routes repair claims into service networks.
- Samsung (Samsung Care / Samsung Members): Samsung operates its own service network and mail-in program for Galaxy device repairs, and certifies Independent Service Providers like Phone Service. Comparable as the certifying OEM and a competing direct repair channel.
- Apple (Apple Authorized Service Providers): Apple operates its own Apple Stores and Apple Authorized Service Providers for in- and out-of-warranty repairs using original parts. Directly relevant as both the certifying OEM for Phone Service's IRP status and the dominant incumbent shaping the authorized repair landscape.
Regional players
- The Phone House (Phone House Deutschland): European mobile phone retail chain (operated by Worten/Grupo Miquel) with German stores selling devices, accessories, and repair services. Comparable as a European walk-in retail and repair brand competing for the same German consumer foot traffic.
- MediaMarkt: Europe's largest consumer electronics retailer, offering in-store and mail-in mobile device repair services across Germany and other European markets. Comparable as a high-footfall retail channel that competes for walk-in repair demand alongside Phone Service.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
Phone Service compliance and trust
Trust signalCompliance6 records
Phone Service financial estimates
Financial estimateRevenue estimate
Valuation estimate
Phone Service leadership team
Management profileNumber of profiles
Phone Service funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Phone Service M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Phone Service
What does Phone Service do?
Phone Service operates a network of 31 walk-in repair shops across Germany and Austria, supplemented by an online mail-in repair portal, offering same-day smartphone, tablet, and mobile phone repairs focused on screen and battery replacements. The company also provides professional data recovery (Datenrettung) with an 85% success rate, BSI-compliant secure data erasure for enterprise clients, screen protector (Panzerfolien) installation, and hands-on repair technician training programs.
Is Phone Service a public or private company?
Phone Service is a private company. It is classified as unknown and is currently operating.
When was Phone Service founded?
Phone Service was founded in 2013. It employs 251 to 500 people.
Where is Phone Service based?
Phone Service is headquartered in Stuttgart, Germany, in the Europe region.
How does Phone Service make money?
Four revenue lines are on record. Device Repair Services are the primary driver. The others are data Recovery Services, data Erasure Services and accessories and Protective Films.
Who are Phone Service's main competitors?
Direct peers on record are uBreakiFix (Asurion) and CPR Cell Phone Repair. iFixit is listed as an emerging player. Broad incumbents are Geek Squad (Best Buy), Asurion, SquareTrade (Allstate Protection Plans), Samsung (Samsung Care / Samsung Members) and Apple (Apple Authorized Service Providers). Regional players are The Phone House (Phone House Deutschland) and MediaMarkt.
Does Phone Service have an API?
No public API is recorded for Phone Service.
What industry is Phone Service in?
Phone Service's product category is Mobile Device Repair Services. Its primary akta.pro industry code is CRACALAI, Mobile Device Repair & Aftermarket Services (Repair, Parts, Insurance/Warranty), with a secondary code of CRACAJAA, Consumer Device Repair Services (Phones, Tablets, PCs). Its NAICS code is 8112 and its SIC code is 7600.