Health Care Interpreter Network
- Company typePrivate
- Founded2006
- HeadquartersPleasant Hill, United States
- Headcount1–10
- GTM typeB2B
- OfferingServices
Health Care Interpreter Network firmographics
Firmographics- Name
- Health Care Interpreter Network
- Legal name
- Health Care Interpreter Network
- Website
- https://hcin.org
- Company type
- Private
- Founded year
- 2006
- Operating status
- Operating
- Headcount range
- 1–10 employees
- Ownership category
- akta.pro rank
Health Care Interpreter Network industry classification
Industry- Product category
- Healthcare Language Interpretation Services
- NAICS
- Translation and Interpretation Services (541930), Ambulatory Health Care Services (621)
- SIC
- Services-Health Services (8000), Services-Misc Health & Allied Services, Nec (8090)
- akta.pro primary industry
- Home & Community-Based Services (HCBS) Coordination & Case Management (HSABAIAM)
Keywords
Where Health Care Interpreter Network is headquartered
LocationHeadquarters
- HQ city
- Pleasant Hill
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
Health Care Interpreter Network business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Technology or R&D, Operations, Infrastructure, Others
Revenue model
- Membership Fees: HCIN operates as a non-profit membership organization. Membership fees fund network maintenance 24/7 including system engineering support, monthly data reports, technical assistance, T-1 costs, hosting fees, Director of Quality and Programs, and administrative infrastructure. Cost depends on the type of membership that suits the organization's needs.
- Scheduled Appointment Services: Scheduled appointments are billed by the minute with a 60-minute minimum charge. No-show appointments and late cancellations incur the minimum charge. Most spoken languages and ASL are charged at the contracted rate. Indigenous languages of Mesoamerica and South America may incur higher per-minute rates. Relay interpreting services (e.g., English-Spanish-Zapoteco) are billed at higher rates.
- Interpreter Resource Sharing Revenue: Members with interpreters can elect to share interpreter resources with the network, generating income that partially offsets the cost of interpreters and program costs.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Standard membership with interpreter sharing |
| Subscription | Annual | Membership for organizations without interpreters |
| Usage-based | Pay-as-you-go | Per-minute scheduled appointment charges |
Go-to-market motion1 record
Distribution channels3 records
Marketing channels6 records
Health Care Interpreter Network product offering
Product offeringCore offering
HCIN operates a cooperative network that connects hospital-based interpreter programs across member hospitals and health systems, enabling on-demand access to language interpreters via video, telephone, and pre-scheduled appointments. Members share their staff interpreter resources across the network, with calls automatically routing to other member hospitals or subcontracted healthcare interpreter specialists when in-house interpreters are unavailable. The organization supports spoken languages, ASL, languages of lesser diffusion, and relay interpreting, all delivered through a secure HIPAA-compliant video routing platform.
Product overview
HCIN operates as a cooperative network platform comprising multiple integrated modules. The core platform connects hospital-based interpreter programs enabling on-demand call routing across member hospitals. Supporting modules include HCIN Connect (iOS-based HIPAA-compliant video deployment), the Scheduled Appointment Center (for specialized language scheduling), and HCIN Learn (online interpreter education portal). Members share interpreter resources through a 'co-op' model, with calls routing to staff interpreters, network partners like Paras and Associates, or language service providers as needed.
Differentiator
Problem solved
Functional benefit
Brands
- HCIN Connect: A deployment solution using iOS devices to communicate securely over the public internet, providing end-to-end HIPAA-compliant video encryption.
- HCIN Scheduled Appointment Center (SAC)
- HCIN Learn
Products and services
- HCIN Core Platform Cooperative network platform connecting hospital-based interpreter programs across member hospitals, enabling staff interpreters to handle on-demand calls with automatic routing to partner interpreters at other member hospitals or subcontracted healthcare interpreter specialists when in-house staff is unavailable. Delivered through a secure high-speed video routing network.
- HCIN Connect iOS-based deployment option that communicates securely over the public internet with end-to-end HIPAA-compliant video encryption, eliminating the need for dedicated private connections. For hospitals and health systems needing flexible device-based access to the HCIN cooperative network.
- HCIN Scheduled Appointment Center (SAC) Scheduling service for languages of lesser diffusion, appointments requiring specific interpreter skills, or circumstances requiring advance confirmation that the best-matched interpreter will be ready. Supports relay interpreting for multiple languages. Billed by the minute with a 60-minute minimum. Accessed by authorized staff at member organizations via [email protected] or (888) 326-5910.
- HCIN Learn Online learning portal for healthcare interpreters offering self-paced courses accredited by the Certification Commission for Healthcare Interpreters (CCHI) and the National Board of Certification for Medical Interpreters (NBCMI). Free for staff interpreters at member hospitals and contracted interpreters.
Quantifiable outcome
- Reduces risk of medical errors due to communication breakdown—the most frequent cause of serious adverse events
Companies that use Health Care Interpreter Network
Customer profileNamed customers12 records
Segments2 records
Ideal customer profiles2 records
Health Care Interpreter Network technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature4 records
Health Care Interpreter Network partnerships and signals
Strategic signalPartnerships
One partnership is on record.
- Paras and AssociatescoreParas and Associates is described as the premier provider of technology systems enabling immediate access to language interpreting via video and telephone. They subcontract healthcare interpreter specialists to HCIN for 24/7 coverage when member hospital interpreters are unavailable. They provide technology for interpreters to work from home and pay among the highest rates per minute for service. Contractors interested in supporting HCIN as interpreter contractors can upload resumes through a shared process.
Scale indicators3 records
Recent moves6 records
Expansion highlights4 records
Health Care Interpreter Network competitors and assessment
Company assessmentDirect peers
- CyraCom: CyraCom is a U.S.-based healthcare-specialized language services provider offering phone and video remote interpretation predominantly to hospitals, clinics, and health plans. It competes head-to-head with HCIN for healthcare system language access contracts and similarly focuses exclusively on healthcare.
- Voyce Global: Voyce Global is a technology-enabled interpretation platform offering on-demand video and phone interpreting for healthcare providers. It targets the same hospitals and health systems as HCIN and competes on similar on-demand access and language coverage.
- GLOBO Language Solutions: GLOBO provides on-demand phone, video, and onsite interpretation along with translation services targeted at healthcare, government, and commercial customers. It competes directly with HCIN for healthcare language-access contracts.
- InDemand Interpreting (AMN Healthcare): InDemand Interpreting (acquired by AMN Healthcare) provides video remote interpreting services to hospitals and healthcare systems across the U.S., with a model and customer base that closely parallel HCIN's hospital-focused VRI business. Both compete for similar enterprise healthcare contracts.
- Martti (EQ Health): Martti, operated by EQ Health, is a healthcare-specialized video remote interpretation provider serving hospitals and clinics with on-demand access to medically qualified interpreters. It overlaps directly with HCIN on VRI product, modality, and customer base.
Emerging players
- Jeenie: Jeenie is an on-demand interpreting platform providing video and audio access to interpreters via a mobile app, serving customers that include healthcare providers, legal and business clients. It overlaps with HCIN on modality and is growing as an emerging alternative for on-demand VRI.
- Boostlingo: Boostlingo is an interpretation technology platform that connects language service agencies and interpreters with end-customers, including healthcare providers. While not healthcare-exclusive, it increasingly competes with HCIN by providing modern VRI tooling and marketplaces.
Broad incumbents
- Lionbridge Life Sciences: Lionbridge is a global translation and interpreting company with a dedicated healthcare and life sciences practice, providing phone/video interpretation alongside translation and localization. It competes with HCIN at the large health-system customer tier where it can bundle multiple language services.
- LanguageLine Solutions: LanguageLine Solutions is the largest provider of language access services in the world, offering phone, video, and onsite interpreting as well as translation across healthcare, legal, government, and business. It is the dominant direct competitor to HCIN's VRI/on-demand interpreting platform for U.S. hospitals and serves a far broader customer set with far larger interpreter rosters.
Regional players
- LanguageBridge (Iowa Health System): LanguageBridge is a regional healthcare interpretation network associated with Iowa health systems, providing video remote interpreting services to Midwestern hospitals. It operates a similar cooperative-style sharing model focused on a single regional cluster, conceptually comparable to HCIN's earlier California-rooted model.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
Health Care Interpreter Network social profiles
Digital presenceHealth Care Interpreter Network financial estimates
Financial estimateRevenue estimate
Valuation estimate
Health Care Interpreter Network leadership team
Management profileNumber of profiles
Profiles3 records
Health Care Interpreter Network funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Health Care Interpreter Network M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Health Care Interpreter Network
What does Health Care Interpreter Network do?
HCIN operates a cooperative network that connects hospital-based interpreter programs across member hospitals and health systems, enabling on-demand access to language interpreters via video, telephone, and pre-scheduled appointments. Members share their staff interpreter resources across the network, with calls automatically routing to other member hospitals or subcontracted healthcare interpreter specialists when in-house interpreters are unavailable. The organization supports spoken languages, ASL, languages of lesser diffusion, and relay interpreting, all delivered through a secure HIPAA-compliant video routing platform.
Is Health Care Interpreter Network a public or private company?
Health Care Interpreter Network is a private company. It is classified as nonprofit foundation owned and is currently operating.
When was Health Care Interpreter Network founded?
Health Care Interpreter Network was founded in 2006. It employs 1 to 10 people.
Where is Health Care Interpreter Network based?
Health Care Interpreter Network is headquartered in Pleasant Hill, United States, in the North America region.
How does Health Care Interpreter Network make money?
Three revenue lines are on record. Membership Fees are the primary driver. The others are scheduled Appointment Services and interpreter Resource Sharing Revenue.
Who are Health Care Interpreter Network's main competitors?
Direct peers on record are CyraCom, Voyce Global, GLOBO Language Solutions, InDemand Interpreting (AMN Healthcare) and Martti (EQ Health). Emerging players are Jeenie and Boostlingo. Broad incumbents are Lionbridge Life Sciences and LanguageLine Solutions. LanguageBridge (Iowa Health System) is listed as a regional player.
Does Health Care Interpreter Network have an API?
No public API is recorded for Health Care Interpreter Network.
What industry is Health Care Interpreter Network in?
Health Care Interpreter Network's product category is Healthcare Language Interpretation Services. Its primary akta.pro industry code is HSABAIAM, Home & Community-Based Services (HCBS) Coordination & Case Management. Its NAICS code is 541930 and its SIC code is 8000.