Capanna Group

What Capanna Group does

Capanna Group Srl (operating as 'Capanna People') is an Italian professional services firm specialising in insurance claims management, loss adjusting, and third-party administration (TPA) across seven product divisions: Marine & Energy (the historic core since the mid-19th century), Specialty & Cyber, Property, Casualty/Responsabilità Civile, Medical Malpractice, Accident & Health, and Self-Insurance (Autoassicurazione). The group's underlying technology rests on in-house developed claims management software — including customised databases for MedMal and casualty lines exposed to clients via real-time web portals — combined with a multidisciplinary bench of marine surveyors, engineers, lawyers, accountants, and medical experts operating 24/7.

The business model is fee-based professional services revenue from three core customer segments: international and domestic insurance companies (claim handling under binding authorities, per-claim fees, or retainers, plus Lloyd's market servicing via appointed Agency), public and private healthcare facilities (medical malpractice claims within self-insured retentions and fully self-insured portfolios), and public administration entities together with self-insured corporates (civil liability and self-insurance portfolio administration). Distribution is overwhelmingly domestic Italy through four offices (Livorno HQ, Roma, Bari, Palermo) and direct relationships anchored by its Lloyd's Agent status held since 1937.

The company is privately held under the Capanna family, operates within the broader PIB Group corporate structure alongside BE-Assurance, and has no public revenue or headcount disclosures. Market access is reinforced by the CESAM 'Average Agent and Surveyor' designation (2005) for French marine insurers, partnerships with the Art Loss Register for fine art recovery, and engagement with Italian universities for ongoing MedMal training.

Name

Capanna Group

Legal name

Capanna Group Srl

Website

https://capanna.it

Company type

Private

Founded year

1850

Operating status

Operating

Headcount range

11–50 employees

Short description

Capanna Group is an Italian insurance claims management and loss adjusting firm operating across marine, MedMal, casualty, property, specialty/cyber, and accident & health lines, serving international insurers, Lloyd's underwriters (as Agent since 1937), healthcare facilities, and public administrations through four Italian offices.

Ownership category

akta.pro rank

Product category

Insurance Claims Management and Loss Adjusting Services

NAICS

Pharmacy Benefit Management and Other Third Party Administration of Insurance and Pension Funds (524292), Claims Adjusting (524291)

SIC

Insurance Agents, Brokers & Service (6411), Hospital & Medical Service Plans (6324)

akta.pro primary industry

Claims Administration & TPA Services (FNOL, Subrogation, Litigation Mgmt) (TLABANAH)

akta.pro secondary industries

Claims Management & Digital FNOL Platforms (FSAGAGAC), Stop-Loss & Reinsurance Administration (Captive/Level-Funded Support) (HLAEALAB)

Keywords

• Insurance claims management
• Loss adjusting services
• Medical malpractice claims
• Marine insurance surveying
• Lloyd's agent services

Headquarters

HQ city

Livorno

HQ country

Italy

HQ region

Europe

Offices4 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales, Others

Revenue model

1. Claims Management Services: Third-party claims administration (TPA) services for insurance companies and self-insured entities. Services include claims handling across multiple insurance lines (property, casualty, marine, medical malpractice, accident & health) with fee structures likely based on per-claim fees, retainer arrangements, or binding authority commissions.

Go-to-market motion1 record

Distribution channels3 records

Marketing channels3 records

Core offering

Capanna Group is an Italian insurance claims management and loss adjusting firm providing third-party claims administration (TPA) and loss adjusting services across multiple lines including marine, property, casualty, medical malpractice, specialty, and accident & health. The company serves international insurance companies, Lloyd's underwriters, healthcare facilities, and self-insured entities through dedicated divisions, leveraging in-house surveyors, engineers, lawyers, and proprietary claims management software.

Product overview

Capanna Group operates as a multi-line insurance claims management and consulting group, offering seven specialized divisions under the Capanna People brand. The portfolio comprises Marine & Energy (the historic core business since the 19th century), Specialty & Cyber, Property, Casualty, Medical Malpractice, Accident & Health, and a Self-Insurance Management service. Each division provides tailored claims handling, risk assessment, loss prevention, and recovery services to insurance companies, healthcare facilities, and self-insured entities across Italy.

Differentiator

Problem solved

Functional benefit

Products and services

• Marine & Energy Division Core business division handling maritime and energy insurance claims, including cargo surveys, hull and machinery assessments, offshore installations, salvage operations, and marine liability claims management. Serves international insurance carriers, shipowners, carriers, and exporters.
• Specialty & Cyber Division Handles specialty insurance risks including Fine Art, Jewellery & Specie, Construction & Engineering, Contingency, Aquaculture, Luxury & Classic Cars, Vehicle Insurance, and Cyber Risk claims and prevention services. Leverages relationships with the Art Loss Register and specialist Italian law firms.
• Property Division Manages property insurance claims including standard property damage, complex catastrophic events (floods, earthquakes, hurricanes, fires) and provides risk analysis and loss prevention solutions.
• Casualty / Responsabilità Civile Division Handles liability insurance claims including Professional Indemnity, Public Officials Indemnity, Directors & Officers, Financial Institutions, Legal Expenses, and General Liability claims. Supported by an in-house tailor-made database accessible to clients via web.
• Medical Malpractice (MedMal) Division Specialized in medical malpractice claims management since 1998, serving international insurance companies and public and private healthcare facilities, with both SIR (Self-Insurance Retention) and total self-insurance options. Uses customized in-house software developed by Capanna's internal software house.
• Accident & Health Division Provides specialized claims handling for Personal Accident, Sickness, Medical Expense Reimbursement, and Life Insurance policies, supported by in-house medical doctors and a nationwide network of legal medicine specialists.
• Autoassicurazione (Self-Insurance Management) Direct management service for self-insured entities handling claims from initial notification through final resolution, including risk monitoring, recovery actions, and integration with insurance markets for premium negotiation. Uses a web-based tailor-made database for real-time monitoring of claims positions.
• Cyber Risk – Claims & Prevention Unit Specialized cyber insurance claims management unit offering customized claims administration, breach response services, computer forensics, and pre-risk assessment for carriers entering the Italian cyber insurance market.

Quantifiable outcome

• Drastic cost reduction through in-house capabilities eliminating need for external consultants
• +1 more outcomes

Named customers3 records

Segments5 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

Five partnerships are on record, tiered core and minor.

• CESAM (Comité d'Etudes et de Services des Assureurs Maritimes)coreStrategic or Co-development Partner · 1 January 2005In 2005, Giovanni Capanna was nominated 'Average Agent and Surveyor' by CESAM, the French Technical Committee providing professional services to major French insurance companies in the maritime/naval sector. This certification recognizes Capanna's expertise in marine surveying and maintains the company's connection to the French insurance market.
• Lloyd's of LondoncoreStrategic or Co-development Partner · 1 January 1937Capanna was appointed Lloyd's Agent of Livorno in 1937, with subsequent appointments extending to Palermo, Roma, and Bari, covering almost all of central-southern Italy. This is the foundational partnership of the group, representing the company's historic market position and ongoing relationship with the Lloyd's insurance market.
• Italian Fine Art, Jewellery & Specie Law FirmsminorImplementation/ SI/ Consulting PartnerCapanna maintains relationships with primary Italian law firms specializing in Fine Art, Jewellery & Specie matters to support specialty claims handling.
• Italian Universities and Training CentersminorStrategic or Co-development PartnerThe Medical Malpractice department team members attend specific courses offered by Italian Universities and training centers specialized in healthcare and medical law for continuous professional development.
• PIB GroupcoreOthersCapanna Group Srl is part of the PIB Group, a broader corporate grouping that includes BE-Assurance Sas and PIB Group. Data processing is conducted within this corporate structure in compliance with GDPR.

Scale indicators4 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• Lockton: Largest independent insurance broker globally with claims advocacy and specialty practice capabilities; comparable in serving complex insurance and self-insurance clients.
• Marsh (Claims Services): Global insurance broker with significant claims management services capabilities; broader portfolio but operates an insurance-adjacent claims practice at scale.
• Aon (Claims Solutions): Global insurance services firm with claims management and risk consulting capabilities; operates in adjacent space as a major insurance intermediary with claims touchpoints.

Direct peers

• Davies Group: Claims management, loss adjusting, and insurance services firm serving UK and international insurance markets; closely comparable TPA and claims handling business.
• McLarens: Global loss adjusting firm serving insurance companies across multiple lines including marine, property, casualty, and specialty risks; comparable claims adjusting and TPA model.
• Charles Taylor Group: Provider of loss adjusting, claims management, and TPA services to insurers internationally; highly comparable multi-line claims handling model.
• Sedgwick: Global claims management TPA serving insurance carriers and self-insured organizations across casualty, property, and specialty lines; directly comparable claims administration business model.
• Acclaim (formerly Cunningham Lindsey): Global loss adjusting and claims management firm specializing in complex, multi-line claims for insurance carriers; directly comparable professional services claims model.
• Crawford & Company: Global claims management and adjusting firm offering multi-line TPA services to insurers and self-insureds across property, casualty, and specialty lines; closest large-scale analog to Capanna's claims administration and loss adjusting model.

Others

• PIB Group: UK-based specialty insurance services group that owns Capanna and other insurance services firms; relevant as parent group and comparable insurance services aggregator model.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Subsidiaries3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Capanna Group