CanalSalud24

What CanalSalud24 does

CanalSalud24 is a Spanish health services platform founded in 2004 that operates a subscription card (Tarjeta CanalSalud24) granting access to a network of 29,000+ healthcare professionals and 1,200+ clinics across 120+ specialties. The company is headquartered in Las Rozas de Madrid and is a wholly-owned service brand of hna Servicios Corporativos de Seguros y Pensiones, S.A., the Spanish insurance and pensions corporate entity. Its core technology stack centers on the CS24 mobile application (iOS/Android), which provides geolocated provider search, 24-hour text-based medical chat, digital medical history storage, appointment management, and an emergency coordination button, backed by a website and phone channel. The platform is ISO 9001 and ISO 27001 certified and GDPR compliant.

CanalSalud24 monetizes through a €99 annual subscription fee per individual (with family plans at preferential rates) plus a pay-per-use model for consultations, tests, and procedures at negotiated rates with network providers. The go-to-market is primarily direct-to-consumer via website, app, and phone, with secondary B2B distribution through 700+ Spanish sports federations (covering approximately 2 million athletes) and partnerships with insurance carriers such as AIG, La Fe Seguros, Meridiano, and Patria Hispana. The company has cumulatively served 11+ million clients since inception and facilitated 6+ million consultations, anchoring its value proposition on the absence of monthly premiums, waiting periods, or pre-existing condition exclusions that characterize traditional Spanish private health insurance.

Name

CanalSalud24

Legal name

hna Servicios Corporativos de Seguros y Pensiones, S.A.

Website

https://canalsalud24.com

Company type

Private

Founded year

2004

Operating status

Operating

Headcount range

51–100 employees

Short description

CanalSalud24 is a Spanish health services platform offering an annual subscription card (from €99) that grants access to a network of 29,000+ healthcare professionals and 1,200+ clinics across 120+ specialties, serving individual consumers, 700+ sports federations, and insurance partners via a mobile app and 24/7 support.

Ownership category

akta.pro rank

Product category

Health Services Membership

NAICS

Health Care and Social Assistance (62)

SIC

Services-Health Services (8000), Services-Misc Health & Allied Services, Nec (8090)

akta.pro primary industry

Insurance, Employer & Government-Sponsored Medical Travel Administrators (THAKAIAO)

akta.pro secondary industry

Allied Health & Rehab Referral Platforms (PT/OT/SLP) (HLALALAI)

Keywords

• Health services membership
• Healthcare network access
• Telemedicine services
• Digital medical records
• Medical advisory services

Headquarters

HQ city

Las Rozas De Madrid

HQ country

Spain

HQ region

Europe

Offices2 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Operations, Personnel, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Annual Health Card Membership: Annual subscription fee for access to healthcare network and services. Pay-only-for-what-you-use model with no monthly commitments.
2. Per-Use Healthcare Services: Pay-per-use model for consultations, tests, and procedures at negotiated rates with network providers

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels4 records

Core offering

CanalSalud24 sells an annual health services membership card (Tarjeta CanalSalud24) that grants access to a network of over 29,000 healthcare professionals and 1,200+ clinics across 120+ specialties in Spain for a fixed fee starting at €99/year. Members use a pay-per-use model for consultations, tests, and procedures at negotiated rates, accessing services through a mobile app, website, and 24/7 phone line without monthly premiums, waiting periods, exclusions for pre-existing conditions, or age limits. The offering is bundled with a digital medical history platform, 24-hour medical/pediatric/psychological chat, nutritional counseling, emergency coordination, and appointment management.

Product overview

CanalSalud24 is a health services platform offering a flexible, on-demand alternative to traditional health insurance. The core product is the Tarjeta CanalSalud24 (CanalSalud24 Card), which provides access to a network of over 29,000 healthcare professionals and clinics across 120+ specialties in Spain for an annual fee starting at €99. The ecosystem is centered around the CS24 mobile app, which serves as the primary digital interface for accessing all services including 24-hour medical chat, specialist consultations, digital medical records, and appointment management. Additional service modules include pediatric advisory, psychological support, nutritional counseling, and medical emergency coordination, all accessible via telephone or app without waiting periods, coverage limits, or exclusions for pre-existing conditions.

Differentiator

Problem solved

Functional benefit

Products and services

• Tarjeta CanalSalud24 (CanalSalud24 Health Card)
• App CS24
• Cuadro Asistencial (Healthcare Provider Network)

Quantifiable outcome

• 11+ million clients served since 2004
• +3 more outcomes

Named customers12 records

Segments4 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability2 records

Feature6 records

Partnerships

13 partnerships are on record, tiered core and minor.

• Santa LuciacoreChannel Partner/ Reseller/ DistributorHealthcare provider/insurance company integrated into CanalSalud24's network, appearing in client logos section
• QuironcoreChannel Partner/ Reseller/ DistributorMajor healthcare provider network integrated into CanalSalud24's service offerings
• IVIcoreChannel Partner/ Reseller/ DistributorHealthcare provider integrated into CanalSalud24's network for reproductive health services
• VivantacoreChannel Partner/ Reseller/ DistributorHealthcare provider network partner integrated into CanalSalud24 services
• Clinica CentrocoreChannel Partner/ Reseller/ DistributorHealthcare clinic integrated into CanalSalud24's provider network
• Internacional SOScoreChannel Partner/ Reseller/ DistributorInternational medical assistance provider integrated into CanalSalud24's network
• Hospitales NisacoreChannel Partner/ Reseller/ DistributorHospital network partner integrated into CanalSalud24's healthcare network
• JuanedacoreChannel Partner/ Reseller/ DistributorHealthcare hospital network integrated into CanalSalud24's provider network
• La Fe SeguroscoreChannel Partner/ Reseller/ DistributorInsurance company partner integrated into CanalSalud24's network offerings
• AIGminorChannel Partner/ Reseller/ DistributorInternational insurance company with partnership in CanalSalud24 network
• MeridianominorChannel Partner/ Reseller/ DistributorInsurance company partner in CanalSalud24 network
• Patria HispanaminorChannel Partner/ Reseller/ DistributorInsurance company partner in CanalSalud24 network
• Sports Federations (700+)coreChannel Partner/ Reseller/ DistributorOver 700 sports federations trust CanalSalud24 for healthcare coverage of their 2 million+ athletes

Scale indicators9 records

Recent moves5 records

Expansion highlights5 records

Direct peers

• Top Doctors: Premium doctor directory and private medical network in Spain enabling patients to find and book specialists; overlapping provider-discovery and appointment-management functionality with CanalSalud24's app.
• Doctoralia (Docplanner): Online doctor directory and appointment-booking marketplace operating across Spain and Latin America; comparable to CanalSalud24 in providing patients with searchable access to specialists and clinics.
• DKV: Spanish health insurance subsidiary of Munich Re offering subscription access to medical specialists and clinics; overlapping business model and target customers with CanalSalud24.
• Sanitas: Spanish private health insurer and provider network owned by Bupa, offering subscription-based access to clinics and specialists; directly comparable to CanalSalud24's pay-per-use membership model within Spain.
• Mapfre Salud: Health insurance division of Mapfre, one of Spain's largest insurers, providing subscription-based access to a wide provider network; comparable distribution model and consumer base to CanalSalud24.
• Adeslas: One of Spain's largest private health insurers, operating an extensive provider network and subscription model that competes head-to-head with CanalSalud24 for individual and family healthcare coverage.

Emerging players

• Teladoc Health: Global telehealth platform offering 24/7 virtual consultations; comparable to CanalSalud24's 24-hour medical chat and pediatric/psychological advisory modules though operating at much larger scale.
• Babylon Health: Digital-first health service and telehealth provider offering subscription access to virtual consultations and triage; comparable to CanalSalud24's mobile chat and digital medical records capabilities.

Broad incumbents

• Cigna: Global health services company offering insurance and care delivery; already a listed CanalSalud24 partner via AIG-adjacent relationships, comparable as a broad incumbent in the healthcare access space.
• Bupa: Global health insurance and provider group (parent of Sanitas) with extensive international networks; broader portfolio but overlapping subscription-based healthcare access model to CanalSalud24.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/canalsalud24
• Facebookfacebook.com/CanalSalud24
• LinkedInlinkedin.com/company/canalsalud24

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about CanalSalud24