What PlanNet does

PlanNet (legal entity PlanNet Service S.A. de C.V.) is a Cisco Gold Partner headquartered in Apodaca, Nuevo León, Mexico, that designs, implements, and supports enterprise network solutions for B2B customers across Mexico and LATAM. Founded in the late 1990s and operating as part of the Grupo Open conglomerate alongside Northware, OpenService, and Scatel, the company employs 101-250 staff and ranks among the Top 10 Cisco Partners in Mexico and LATAM with more than 15,000 cumulative site implementations.

The company delivers a portfolio of 20+ service offerings spanning managed NOC and SOC services (24/7 monitoring and incident response), Cisco Meraki managed services, Webex Calling cloud telephony, Cisco Umbrella secure browsing, AppDynamics-based application performance monitoring, SD-WAN for multi-branch retail, data center services (Cisco ACI, Nexus, UCS), cybersecurity, and IT consulting. Its internal DevNet department has developed proprietary applications that sit on top of Cisco Meraki infrastructure: Welcome Page for visitor registration and WiFi access, Watcher for visitor traffic and dwell-time analytics, Informer for email-based infrastructure event summaries, and Bark for WhatsApp-based incident alerts. PlanNet's engineers hold Cisco certifications across all architectures (CCNA, CCNP, CCIE), supported by PMP-certified project managers, and the company is Cisco Umbrella for MSSPs specialized.

PlanNet generates revenue through a mix of subscription-based managed services billed monthly, professional services and consulting engagements, recurring technology solution sales (cloud telephony, Meraki, Umbrella), and SLA-backed support contracts. The customer base spans four primary verticals — manufacturing, financial services, retail, and healthcare — each with dedicated industry solution pages addressing use cases such as industrial automation, omnichannel banking, smart store operations, and teleconsultation. Go-to-market is direct enterprise field sales with a consultative approach, supported by content marketing (blog, webinars, social media) and a 2-hour response guarantee for inquiries. Pricing is not publicly disclosed.

Name

PlanNet

Legal name

PlanNet Service S.A. de C.V.

Website

https://plannet.mx

Company type

Private

Founded year

1998

Operating status

Operating

Headcount range

101–250 employees

Short description

PlanNet is a Mexico-based Cisco Gold Partner providing enterprise network design, implementation, and 24/7 managed NOC/SOC services to B2B customers in manufacturing, financial services, retail, and healthcare across Mexico and LATAM.

Ownership category

akta.pro rank

Product category

Enterprise IT Services

NAICS

Computer Systems Design and Related Services (54151), Computer Facilities Management Services (541513)

SIC

Services-Computer Integrated Systems Design (7373)

akta.pro primary industry

Network Management (LAN/WAN/Wi‑Fi) Services (BPAEABAD)

akta.pro secondary industry

Network Architecture & Design Services (BPAEAEAA)

Keywords

• Managed IT services
• Enterprise network infrastructure
• Cybersecurity services
• Cloud telephony solutions
• IT consulting services

Headquarters

HQ city

Apodaca

HQ country

Mexico

HQ region

Latin America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Managed Services: NOC (Network Operations Center) and SOC (Security Operations Center) managed services providing 24/7 monitoring, incident response, and security management for enterprise infrastructure
2. Professional Services and Consulting: IT consulting, implementation services, technology adoption, and network assessment services delivered by certified engineers
3. Technology Solutions Sales: Sale and implementation of Cisco technology solutions including networks, security, collaboration, data center, and cloud infrastructure
4. Support Contracts: Technical support policies and service level agreements for network infrastructure maintenance and warranty management

Pricing tiers

Distribution channels1 record

Marketing channels6 records

Core offering

PlanNet is a Cisco Gold Partner that designs, implements, and supports enterprise network infrastructure and managed IT services for organizations in Mexico and LATAM. Its offering includes managed NOC and SOC services, cloud-managed networking (Cisco Meraki), cloud telephony (Webex Calling), secure browsing (Cisco Umbrella), data center solutions, SD-WAN, cybersecurity, and IT consulting. The company also develops proprietary analytics applications through its DevNet department for business intelligence and IT administration on Meraki infrastructure.

Product overview

PlanNet is a Cisco Gold Partner offering a comprehensive portfolio of enterprise network services and solutions. The core offering consists of managed services (NOC and SOC), professional services (implementation, consulting, technology adoption), and industry-specific solutions. Key technology solutions include cloud telephony (Webex Calling), cloud-managed networking (Cisco Meraki), security services (Umbrella, managed SOC), and enterprise network infrastructure (SD-WAN, data center, wireless). The company also provides analytics and AI applications (Welcome Page, Watcher, Informer, Bark) built through their DevNet department for Meraki infrastructure. Solutions span multiple industries including manufacturing, financial services, retail, and healthcare.

Differentiator

Problem solved

Functional benefit

Brands

• DevNet: Internal development department that has developed applications focused on Business Analytics and IT Administration using Meraki technology infrastructure
• Welcome Page
• Watcher
• Informer
• Bark

Products and services

• Servicio Administrado NOC (Network Operations Center) 24/7 Network Operations Center managed service providing proactive monitoring, incident response, and SLA-based support for enterprise network infrastructure.
• Servicio Administrado SOC (Security Operations Center) 24/7 Security Operations Center managed service providing cybersecurity monitoring, threat detection, and incident response for enterprise environments.
• Servicio de Telefonía en la Nube Webex Calling Cloud-based telephony and collaboration platform offering voice, messaging, video conferencing, and softphone capabilities with 99.99% availability, delivered via flexible subscription packages.
• Servicio Administrado Meraki Managed Cisco Meraki cloud-managed networking service covering wireless, switching, and security management for enterprise environments.
• Servicio de Navegación Segura Umbrella Managed secure browsing service powered by Cisco Umbrella providing DNS security, cloud access security, firewall protection, and threat defense under a monthly subscription model.
• Implementación de Soluciones TI Implementation and deployment services for enterprise network solutions covering design, configuration, testing, and rollout by certified engineers.
• Consultoría TI IT consulting services formulating technology strategy aligned with business objectives, including LAN, WAN, security, and wireless assessments.
• Adopción de Tecnología Technology adoption services ensuring proper use of implemented solutions by administrators and end-users to achieve the desired business results.
• Análisis de Datos (Business Analytics and IT Administration Applications) Data analytics service offering PlanNet's proprietary DevNet applications including Business Analytics tools (Welcome Page, Watcher, Interest, Traffic, Dwell time, Loyalty, Device brand) and IT Administration tools (Informer, Bark) built on Meraki infrastructure.
• Assessment de Red Inalámbrica Wireless network assessment service ensuring IT solutions comply with best design and configuration practices.
• Pólizas de Soporte Técnico Customized technical support contracts with 24/7 IT Service Desk support, SLA-based response times, and national coverage for network infrastructure maintenance.
• SD-WAN para Retail Multisucursal Software-Defined WAN solution designed for retail and multi-branch environments enabling secure connectivity, traffic prioritization, and centralized policy management.
• Digital Workplace Integrated workplace solutions enabling hybrid work, collaboration tools, and secure access for remote and office workers.
• Seguridad Informática Enterprise cybersecurity solutions including perimeter security, managed security services, and threat protection across IT environments.
• Soluciones en la Nube Cloud computing solutions including infrastructure, platform, and software services with flexible scalability for enterprise customers.
• Redes Empresariales Enterprise network solutions including LAN, WAN, wireless, and SD-WAN technologies designed for business connectivity.
• Centro de Datos Data center solutions including Cisco ACI, Nexus, UCS, hyperconvergence, and rack-and-stack services for enterprise IT environments.
• Infraestructura para la Transformación Digital Digital transformation infrastructure solutions helping enterprises modernize operations and adopt new technologies.
• Monitoreo y Analíticos de Aplicaciones (APM) Application performance monitoring solution using Cisco AppDynamics and Full-Stack Observability for visibility across the technology stack.
• Modernización Infraestructura VMware VMware infrastructure modernization services for virtualization and cloud computing environments.
• Cloud Call Center Cloud-based call center solution for managing customer communications and contact center operations.
• Seguridad Perimetral Administrada Perimeter security managed services for protecting network edges and defending against external threats.

Quantifiable outcome

• Up to 50% reduction in annual process costs in manufacturing
• +3 more outcomes

Segments4 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration5 records

AI capability2 records

Feature3 records

Partnerships

Two partnerships are on record, tiered flagship and core.

• CiscoflagshipTechnology or IntegrationCisco Gold Partner with 27+ years of experience, Top 10 Cisco Partner in Mexico and LATAM. PlanNet implements full Cisco portfolio including Enterprise Networks, Data Center (ACI, Nexus, UCS), Security (Umbrella, NGFW), Collaboration (Webex), Cloud (Meraki, SD-WAN), and APM (AppDynamics). Engineers certified across all Cisco architectures (CCNA, CCNP, CCIE).
• Grupo OpencoreStrategic or Co-development PartnerParent company group including Northware S.A. de C.V., OpenService S.A. de C.V., PlanNet Service S.A. de C.V., and Scatel S.A. de C.V. Operating under same internal processes and policies

Scale indicators4 records

Recent moves5 records

Expansion highlights5 records

Broad incumbents

• Accenture Mexico: Accenture operates a large Cisco practice globally and in Mexico, offering enterprise network and security services. Broad incumbent that competes with PlanNet for larger enterprise transformation deals.
• CDW: CDW is a large multi-vendor IT solutions and services provider with significant Cisco business. Comparable as a broad incumbent competing for enterprise Cisco-led transformation deals in North America and beyond.
• Insight Enterprises: Insight is a large global Cisco partner offering hardware, software, and managed services across networking, cloud, and security. Comparable as a broader incumbent Cisco channel partner with global scale.

Direct peers

• Logicalis: Logicalis is a global Cisco Gold Partner and managed services provider with strong LATAM presence offering network, cloud, and security managed services. Directly comparable as a multi-region Cisco-centric MSP competitor.
• Northware: Northware is the fourth entity under Grupo Open alongside PlanNet, OpenService, and Scatel, providing complementary enterprise IT services in Mexico. Direct peer at the group level.
• Grupo Cinte: Grupo Cinte is a Mexican IT services firm and Cisco partner offering enterprise networking, collaboration, and security services. Direct peer competing in the same Mexican Cisco Gold Partner ecosystem.
• Scatel: Scatel is a sister company under Grupo Open operating in Mexico, offering enterprise IT and network services with overlapping Cisco partnership positioning. Most directly comparable as a same-parent managed services peer.
• OpenService: OpenService is another Grupo Open subsidiary delivering IT services in Mexico. Direct peer given shared group structure and overlapping enterprise IT services portfolio.

Regional players

• KIO Networks: KIO Networks is a major Mexican data center and managed services provider with regional scale comparable to PlanNet. Regional peer competing in Mexican enterprise infrastructure and managed services.
• Telmex (Uninet): Telmex's enterprise arm offers network connectivity, SD-WAN, and managed services across Mexico. Regional incumbent providing telecom-rooted enterprise IT services that overlap with PlanNet's portfolio.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/plannetmx
• Facebookfacebook.com/PlanNetMx
• LinkedInlinkedin.com/company/plannet-service

Compliance5 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about PlanNet