Kentwood Springs

What Kentwood Springs does

Kentwood Springs is a regional bottled water delivery brand operating under DS Services of America, Inc., which does business as Primo Water North America (part of Primo Brands). The company's core offering is biweekly direct-to-consumer subscription delivery of 3 and 5 gallon bottled water to residential homes and offices across the United States, supported by complementary products including water dispensers (top-load and bottom-load), case packs, sparkling water, and coffee and tea. Beyond delivery, Kentwood Springs customers can access additional hydration channels through the Primo Water ecosystem: pre-filled exchange stations, self-service refill stations at 23,500+ retail locations across the US and Canada, and home/office water filtration systems connected directly to existing water supply.

The underlying technology is a standard e-commerce and account management stack — the MyWater+ mobile application (available on iOS and Android) and a web-based customer portal hosted on water.com — used for order placement, delivery scheduling, and account customization. The company does not publish pricing; customers must sign up or contact the company directly. Revenue is generated through subscription-based recurring delivery, hardware sales (dispensers), usage-based revenue from self-service refills, and additional recurring revenue from filtration systems. Marketing is conducted through the company website, mobile app stores, Facebook, Instagram, and customer service channels, all operated under the Primo Water corporate identity.

Kentwood Springs serves two primary customer segments: individual residential households seeking convenient scheduled water delivery, and office/business customers requiring reliable employee and visitor hydration. The brand functions as one of several regional delivery brands under the Primo Water North America umbrella, alongside Exchange, Refill, and Filtration sub-brands. Corporate headquarters location is not specified in the source data, and no public ticker, standalone revenue figures, management team, or M&A history are disclosed for the brand itself.

Name

Kentwood Springs

Legal name

DS Services of America, Inc.

Website

https://kentwoodsprings.com

Company type

Private

Founded year

1963

Operating status

Operating

Short description

Kentwood Springs is a regional bottled water delivery brand under DS Services of America (Primo Water North America), offering biweekly subscription delivery of 3 and 5 gallon water to residential and office customers across the US and Canada, complemented by dispensers, case packs, sparkling water, and a 23,500-location refill network.

Ownership category

akta.pro rank

Product category

Bottled Water Delivery Services

NAICS

Bottled Water Manufacturing (312112)

SIC

Bottled & Canned Soft Drinks & Carbonated Waters (2086), Water Supply (4941)

akta.pro primary industry

Bulk Bottled Water Production (Large Format, Home/Office Delivery) (AFAFACAH)

akta.pro secondary industries

Bottled Water (Still, Sparkling, Enhanced) (CRADAHAC), Countertop Water Filtration Systems (CRAJAJAC)

Keywords

• Bottled water delivery
• Water dispenser sales
• Water exchange stations
• Water refill stations
• Home water filtration

Headquarters

HQ city

Alexandria

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Supply Chain, Operations, Infrastructure, Personnel, Marketing or Sales

Revenue model

1. Bottled Water Delivery Subscription: Recurring subscription-based delivery of 3 and 5 gallon bottled water, case packs, and sparkling water to residential and office customers. Deliveries occur on a scheduled basis (every 2 weeks). Customers can add water dispensers and other equipment to their orders.
2. Water Dispenser Sales: Sale of water dispensers (top-load and bottom-load types) as an add-on to the water delivery service.
3. Water Exchange Service: Pre-filled exchange water bottles sold at exchange stations, where customers exchange empty bottles for filled ones. Bottles are cleaned and filled in a contaminant-free environment with added minerals.
4. Water Refill Service: Self-service water refill stations at 23,500 retail locations across the US and Canada where customers fill their own containers at affordable prices.
5. Water Filtration Systems: Water filtration systems that connect directly to existing water supply in homes or offices, providing fresh-tasting water on demand.

Go-to-market motion1 record

Distribution channels5 records

Marketing channels6 records

Core offering

Kentwood Springs is a bottled water delivery brand operating under DS Services of America, Inc. (dba Primo Water North America) that delivers 3 and 5 gallon bottled water directly to residential homes and offices on a recurring biweekly schedule. Customers can build orders including bottled water, water dispensers, case packs, sparkling water, and coffee/tea, managed through a website or the MyWater+ mobile app. The brand also extends to alternative hydration access points via Primo Water Exchange Stations, self-service Refill Stations at 23,500+ retail locations across the US and Canada, and home/office water filtration systems.

Product overview

Kentwood Springs is a bottled water delivery service operating as part of Primo Brands. The company offers a single unified product line centered on water delivery with multiple format options: large-format bottled water in 3 and 5 gallon sizes (core product), supported by water dispensers, case packs, sparkling water, and coffee/tea products. Additionally, Kentwood Springs provides alternative hydration methods including Primo Water Exchange Stations, Primo Water Refill Stations (accessible at 23,500+ retail locations), and Primo Water Filtration systems. Customers can manage orders and delivery schedules through an online account or MyWater+ mobile app, with standard biweekly delivery of empty bottle exchanges.

Differentiator

Problem solved

Functional benefit

Brands

• Primo Water Exchange: Pre-Filled Exchange Water service for buying Primo water for home or office, with exchange bottles that fit any Primo Water dispenser
• Primo Water Refill
• Primo Water Filtration
• MyWater+ App

Products and services

• Kentwood Springs Bottled Water Delivery (3 and 5 Gallon) Premium bottled water in 3 and 5 gallon sizes delivered directly to residential homes and offices on a biweekly schedule, with empty bottles exchanged at the door.

Segments2 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature2 records

Scale indicators2 records

Recent moves5 records

Expansion highlights5 records

Direct peers

• Sparkletts: Long-standing bottled water delivery brand for homes and offices, now part of Primo Brands; directly comparable subscription delivery, dispenser, and exchange offerings with overlapping customer base.
• ReadyRefresh: Direct competitor in home and office bottled water and water dispenser delivery, owned by Primo Brands; operates an almost identical subscription-based D2C delivery model and competes head-to-head for the same household and SMB accounts.
• Crystal Springs Water: Regional D2C bottled water delivery service for homes and offices; offers the same core subscription-based 3- and 5-gallon delivery model as Kentwood Springs, serving the same household and SMB use cases.
• Culligan International: Major player in home and office water delivery, dispensers, and filtration; overlaps directly with Kentwood Springs' subscription delivery, exchange/refill, and water filtration offerings across North America.

Emerging players

• SodaStream: At-home sparkling water appliance maker (now PepsiCo); competes for sparkling water occasions and represents an emerging at-home alternative that could erode bottled and sparkling water delivery demand.

Broad incumbents

• Aquafina: PepsiCo-owned national bottled water brand sold primarily through retail; competes in the broader bottled water category where Kentwood Springs also operates but does not directly overlap on the home delivery subscription model.
• Mountain Valley Spring Water: Premium bottled spring water brand (glass bottles and home delivery) acquired by Primo Brands; comparable premium bottled water and home delivery offering, but positioned at a higher-end niche with broader retail distribution.
• BlueTriton Brands: Large incumbent bottled water company (Poland Spring, Deer Park, Arrowhead, Zephyrhills); overlaps with Kentwood Springs' bottled and exchange water categories but competes primarily through retail channels rather than D2C subscriptions.

Others

• Primo Brands Corporation: Public parent of DS Services of America (Kentwood Springs' parent); not a competitor but the strategic operating parent whose portfolio decisions, capital allocation, and brand strategy directly shape Kentwood Springs' trajectory.
• Brita: Consumer water filtration brand (pitchers, dispensers, replacement filters) that competes indirectly by providing at-home filtration substitutes for bottled and delivered water.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/PrimoWaterCorp
• Instagraminstagram.com/primowater
• Xx.com/kentwoodsprings
• LinkedInlinkedin.com/company/kentwood-springs-water

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Kentwood Springs