Diginet

What Diginet does

Diginet srl is an Italian business process outsourcing (BPO) provider founded in 2003 by Fabrizio Aliani and headquartered in Fidenza (Parma), with operations run by approximately 15 native Italian-speaking call center operators based in Parma. The company delivers outsourced customer care, lead qualification, virtual secretarial services, and data entry/back-office work across phone, email, web chat, fax, and social channels between 9:00 and 21:00. Service delivery is anchored to a proprietary technology stack that includes IVR auto-attendant, a multichannel contact platform, and BravoCRM for customer relationship management, with automated lead capture integrated into Facebook/Instagram and landing pages to feed real-time outbound qualification.

The product portfolio spans four interconnected offerings: Diginet customer care (outsourced support), Digital Contact (the specialized customer care business unit operating on a 9-21, 365-day coverage model), TuaSegretaria (subscription virtual secretarial service targeting professionals), and BravoCRM plus NewsletterItalia (CRM and email/SMS marketing platforms). The GTM motion is sales-led and direct, with website contact forms and email inquiries driving quote-based, customized engagements. Customer base has historically included large Italian enterprises across publishing (Gruppo GEDI, Caltagirone Editore, Il Fatto Quotidiano), telecommunications (Wind, Vodafone), automotive (Fiat, Motonline), retail (MediaWorld, Euronics), technology (Samsung, Yahoo!, MSN), and consumer goods (L'Oréal, Davines, Parmacotto).

Diginet is a privately held Italian srl with no disclosed institutional investors, no funding rounds, and no M&A activity. The company is founder-controlled, geographically concentrated in Italy, and operates without public certifications, awards, or patents. Revenue is not disclosed; given the ~15-operator headcount and BPO economics, current annual revenue is likely sub-EUR 1M with limited public visibility into growth trajectory.

Name

Diginet

Legal name

Diginet srl

Website

https://diginetgroup.com

Company type

Private

Founded year

2003

Operating status

Operating

Headcount range

11–50 employees

Short description

Diginet srl is an Italian BPO provider founded in 2003 that delivers outsourced customer care, lead qualification, virtual secretarial, and data entry services via ~15 native Italian-speaking operators based in Parma, serving Italian enterprise, ecommerce, and SMB clients.

Ownership category

akta.pro rank

Product category

Business Process Outsourcing and Contact Center Services

NAICS

Telemarketing Bureaus and Other Contact Centers (561422), Telephone Call Centers (56142), Telephone Answering Services (561421)

SIC

Communications Services, Nec (4899)

akta.pro primary industry

Technical Support & Helpdesk Contact Centers (BPAAAAAI)

akta.pro secondary industry

Telesales & Inside Sales Outsourcing (B2B/B2C) (BPAAADAE)

Keywords

• Customer care outsourcing
• Lead qualification services
• Virtual secretary services
• Data entry services
• Contact center services

Headquarters

HQ city

Fidenza

HQ country

Italy

HQ region

Europe

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Customer Care Outsourcing: BPO services providing customer assistance via phone, email, and web chat. Services include commercial, technical, and administrative customer support, backoffice operations, and data entry. Operators are Italian-speaking and based in Parma.
2. Lead Qualification Services: Outbound calling services to immediately contact leads generated from advertising campaigns, qualifying and profiling potential customers to deliver high-propensity contacts ready for sales appointments.
3. Virtual Secretary (TuaSegretaria): Remote secretary service answering client calls during business hours (9:00-21:00) with customizable notifications and daily reports, offering an efficient alternative to in-office secretary costs.

Go-to-market motion2 records

Distribution channels4 records

Marketing channels4 records

Core offering

Diginet provides outsourced contact center and customer relationship management services to Italian businesses, delivering multichannel customer assistance (phone, email, web chat, social) and lead qualification calls via approximately 15 native Italian-speaking operators based in Parma. The company complements these services with proprietary platforms including BravoCRM for customer data management and NewsletterItalia for email/SMS marketing campaigns.

Product overview

Diginet is a contact center services company operating since 2003 with approximately 15 operational staff based in Parma, Italy. The company offers a portfolio of interconnected services centered on customer relationship management: the core Diginet platform provides outsourced customer care, data entry, and back-office support via telephone, email, and web chat (9:00–21:00) with Italian-speaking operators; Digital Contact is the specialized business unit handling multi-channel customer assistance and data entry; Lead Qualification delivers immediate outbound calling and profiling for leads from digital advertising campaigns; TuaSegretaria provides virtual secretary reception services; BravoCRM is the proprietary CRM platform managing customer data and interactions; and NewsletterItalia supports email and SMS marketing communications. These offerings work together to cover the complete customer contact lifecycle from initial lead capture through ongoing relationship management.

Differentiator

Problem solved

Functional benefit

Products and services

• Digital Contact - Customer Care Specialized outsourced customer care service for Italian businesses covering commercial, technical, and administrative support via telephone, email, web chat, fax, and social media channels, delivered by native Italian-speaking operators based in Parma from 9:00 to 21:00 across 365 days per year. Includes back-office and data entry activities with custom scripts, integration with client information systems, and detailed reporting.
• Lead Qualification Immediate outbound calling service that contacts leads generated from Google, Facebook, Instagram, or landing page campaigns, profiling and qualifying them so clients only receive high-propensity contacts ready for sales appointments. Uses proprietary technology that integrates landing pages and social ad accounts with the CRM to capture leads in real time and prevent data loss through manual email or Excel handling.
• TuaSegretaria Virtual Secretary Subscription-based remote receptionist service where Diginet operators answer client calls from 9:00 to 21:00 according to client-provided guidelines, provide caller notifications, and deliver daily call reports, offering a professional call-handling alternative to hiring an in-office secretary at lower cost.
• BravoCRM Proprietary Customer Relationship Management platform for managing contacts, customer data, and interactions, integrated with Diginet's customer care and lead qualification services.
• NewsletterItalia Newsletter and SMS distribution platform for email marketing campaigns and customer communications, integrated with Diginet's customer service operations.

Quantifiable outcome

• Increased appointments and sales through immediate lead follow-up
• +2 more outcomes

Named customers19 records

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature6 records

Scale indicators3 records

Recent moves5 records

Expansion highlights4 records

Direct peers

• Covisian: Italy-headquartered BPO and contact center operator offering multilingual customer care, lead generation, and back-office services. Direct competitor for Italian enterprise contracts in telecom, retail, and financial services.
• Comdata Group: Italian and European customer experience BPO with large-scale contact center operations. Competes directly with Diginet for Italian outsourcing RFPs in customer care and lead qualification.
• CallCare Italia: Italian contact center and outsourced customer service provider specializing in Italian-language inbound/outbound support. Direct competitor for SMB and mid-market outsourced customer care work in Italy.

Broad incumbents

• Foundever: Major global CX/BPO provider (formerly Sitel) operating multilingual contact centers across Europe. Provides overlapping customer care and lead qualification services to enterprise clients in Italy.
• Teleperformance: Global leader in outsourced customer experience management with significant Italian operations. Offers the same customer care, lead qualification, and digital services as Diginet but at materially larger scale and with omnichannel+AI tooling.
• Concentrix: Global CX and BPO provider with Italian delivery centers. Competes with Diginet for enterprise customer care and digital marketing support contracts, but with broader geography and deeper technology stack.
• Transcom: European-headquartered CX and customer care BPO with multilingual contact center operations. Comparable to Diginet in services offered (customer care, sales, lead qualification) but with much larger geographic footprint.
• Majorel: Global CX and BPO provider (now part of Concentrix+Majorel) with European operations including Italy. Offers customer care, lead generation, and digital services comparable to Diginet but at enterprise scale.

Others

• Zendesk: Cloud-based customer service and contact center software platform. While not a BPO, Zendesk enables Italian SMBs to bring customer care in-house, displacing outsourcing demand that Diginet would otherwise serve.
• HubSpot: CRM and marketing automation platform with built-in customer service, lead capture, and email/SMS tools. Competes with Diginet's BravoCRM and NewsletterItalia platforms for the Italian SMB software stack.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights5 records

Customer concentration

• Facebookfacebook.com/profile.php
• LinkedInlinkedin.com/company/assistenzaclienti

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Subsidiaries4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Diginet