Gas Call Services
Gas Call Services is a Glasgow-based UK heating services contractor (founded 1996, 51-100 employees) delivering heating installation, repairs, and maintenance to housing associations, local authorities, and social housing residents within the Sureserve Group ecosystem.
- Company typePrivate
- Founded1996
- HeadquartersGlasgow, United Kingdom
- Headcount51–100
- GTM typeB2B
- OfferingServices
What Gas Call Services does
Gas Call Services is a UK heating services contractor founded in 1996 and headquartered in Glasgow, with 51-100 employees. The company delivers heating installation, repairs, and maintenance solutions, operating within the broader Sureserve Group ecosystem — a private UK group (Sureserve Group Limited, London-headquartered) providing heating, compliance, and renewable energy services to housing associations, local authorities, and residents of social housing. Its service portfolio spans energy services (solar PV, air source heat pumps, insulation, ventilation, battery storage, fabric-first retrofitting, decarbonisation consultancy) and compliance services (heating, water, electrical, fire safety). The company holds multiple industry certifications including Gas Safe Register, MCS, TrustMark, Hetas, Achilles Building Confidence, and IAA Certification, which are mandatory preconditions for operating in the UK social housing retrofit and compliance market.
The business operates a hybrid revenue model combining recurring compliance service subscriptions with project-based energy and retrofit installation work delivered under multi-year contracts with housing associations and local authorities. Distribution is exclusively direct enterprise sales to public sector and social housing buyers across the UK, with no channel partner or reseller model. Pricing is quote-based and not publicly disclosed. The GTM motion is relationship-led, supported by case studies (City of Lincoln Council achieving 100% compliance, Trivallis sprinkler retrofit in South Wales, Shoreham Community Centre low-carbon heating) and participation in industry events such as Housing 2026. Recent strategic activity centres on policy-aligned positioning around the UK Government's Warm Homes Plan, ESG reporting, and expanded fire safety capability via the Honeywell Gent Approved Network partnership announced in April 2026.
The company's strategic context is shaped by UK decarbonisation policy and the social housing retrofit funding cycle. Its competitive position rests on regulatory certifications, sector specialisation in social housing, and a UK-wide direct delivery workforce — assets that create meaningful barriers to entry but also expose the business to concentration risk within a single sector and geography.
Gas Call Services firmographics
Firmographics- Name
- Gas Call Services
- Legal name
- Sureserve Group Limited
- Website
- https://gascall.co.uk
- Company type
- Private
- Founded year
- 1996
- Operating status
- Operating
- Headcount range
- 51–100 employees
- Short description
- Gas Call Services is a Glasgow-based UK heating services contractor (founded 1996, 51-100 employees) delivering heating installation, repairs, and maintenance to housing associations, local authorities, and social housing residents within the Sureserve Group ecosystem.
- Ownership category
- akta.pro rank
Gas Call Services industry classification
Industry- Product category
- Heating Services Contracting
- NAICS
- Natural Gas Distribution (2212), Heating Equipment (except Warm Air Furnaces) Manufacturing (333414)
- SIC
- Air-Cond & Warm Air Heatg Equip & Comm & Indl Refrig Equip (3585), Natural Gas Distribution (4924)
- akta.pro primary industry
- Commercial Water Heater & Boiler Service (HSAOACAJ)
- akta.pro secondary industries
- Heat Pump Repair & Maintenance (HSAOAHAD), Gas Appliance Hookup & Disconnect (Stoves, Dryers, Fireplaces, Grills) (HSAOAKAF)
Keywords
Where Gas Call Services is headquartered
LocationHeadquarters
- HQ city
- Glasgow
- HQ country
- United Kingdom
- HQ region
- Europe
Offices1 record
Markets served
Gas Call Services business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Supply Chain, Marketing or Sales, Others
Revenue model
- Compliance Services: Recurring compliance services for heating, water, electrical, and fire safety in social housing properties
- Energy Services and Installation: Design, retrofit planning, solar installation, insulation, renewable heating, ventilation, and battery storage services - project-based work with housing associations and local authorities
- Funding & Grants Advisory: Assistance with accessing funding and grants for social housing energy improvements
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Other | Multi-year contract | Project-based pricing for energy services |
Go-to-market motion1 record
Distribution channels2 records
Marketing channels3 records
Gas Call Services product offering
Product offeringCore offering
Gas Call Services is a UK-based heating services contractor providing heating installation, repairs, and maintenance solutions. The company delivers field-engineered heating services including renewable heating options such as air source heat pumps and solar PV for housing providers and property portfolios across the United Kingdom.
Differentiator
Problem solved
Functional benefit
Brands
- Sureserve Foundation: Charitable foundation associated with Sureserve Group
Products and services
- Heating Installation Installation of heating systems for residential properties, including conventional boilers and renewable heating technologies such as air source heat pumps and solar PV. Targeted at housing associations, local authorities, and property portfolio owners.
- Heating Repairs Heating repair services for residential and social housing properties, addressing breakdowns and faults in conventional and renewable heating systems. Targeted at housing associations, local authorities, and landlords managing residential portfolios.
- Heating Maintenance Scheduled and recurring heating maintenance and servicing for residential property portfolios. Targeted at housing associations and local authorities needing ongoing compliance and servicing across housing stock.
Quantifiable outcome
- 100% compliance achieved for City of Lincoln Council
- +1 more outcomes
Companies that use Gas Call Services
Customer profileNamed customers3 records
Segments3 records
Ideal customer profiles1 record
Gas Call Services technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature3 records
Gas Call Services partnerships and signals
Strategic signalPartnerships
Three partnerships are on record, tiered core.
- Honeywell GentcoreSureserve Compliance Fire joined the Honeywell Gent Approved Network, marking a significant step forward in the company's fire safety offering. This partnership enhances Sureserve's capability to provide integrated fire safety solutions using Honeywell Gent products.
- TrustMarkcoreTrustMark is a government-endorsed quality scheme that Sureserve participates in for domestic retrofit and home improvements, providing assurance to customers of quality workmanship.
- MCS (Microgeneration Certification Scheme)coreMCS certification enables Sureserve to install microgeneration technologies including solar PV and heat pumps, meeting UK quality standards for renewable energy installations.
Scale indicators3 records
Recent moves5 records
Expansion highlights5 records
Gas Call Services competitors and assessment
Company assessmentBroad incumbents
- British Gas: The UK's largest domestic heating services provider, operating under Centrica. Offers boiler installation, repair, and maintenance contracts nationwide, and represents the dominant incumbent in Gas Call Services' core market.
- E.ON UK: Major UK energy supplier with growing home-services and heating-installation offerings, including heat-pump installations. Represents a large-scale incumbent moving into Gas Call Services' adjacent service categories.
- Worcester Bosch: Leading UK boiler and heating-system brand with a national installer network. Represents a key supply-side competitor and benchmark for residential heating service quality in the UK.
- EDF Energy: UK energy supplier with a developing portfolio of domestic heating, insulation, and heat-pump installation services. National incumbent increasingly active in the same residential services space as Gas Call Services.
- Vaillant: European heating manufacturer with significant UK presence in boilers, heat pumps, and renewable heating systems. Provides a comparison point for the transition from gas heating to low-carbon technologies.
- Baxi: Major UK boiler manufacturer and services provider offering installer networks, servicing, and maintenance. Competes with Gas Call Services in boiler installation and aftermarket service.
Regional players
- ScottishPower: Glasgow-headquartered energy company with growing domestic heating and energy-efficiency services. Regional incumbent sharing Gas Call Services' home market in the west of Scotland.
Direct peers
- Pimlico Plumbers: London-based independent plumbing and heating services contractor. Comparable as a mid-sized, brand-led UK trade services business competing with national utilities on service quality and responsiveness.
- Sureserve: UK-based provider of heating, compliance, and renewable energy services to housing associations and local authorities. Direct competitor in the UK heating services market, particularly in social-housing and public-sector contract work.
- HomeServe: UK home services and emergency repair provider offering heating, plumbing, and electrical cover through subscription and pay-as-you-go models. Direct competitor in residential heating service contracts.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat3 records
Key risks5 records
Key highlights4 records
Customer concentration
Gas Call Services social profiles
Digital presenceGas Call Services financial estimates
Financial estimateRevenue estimate
Valuation estimate
Gas Call Services leadership team
Management profileNumber of profiles
Gas Call Services funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Gas Call Services M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Gas Call Services
What does Gas Call Services do?
Gas Call Services is a UK-based heating services contractor providing heating installation, repairs, and maintenance solutions. The company delivers field-engineered heating services including renewable heating options such as air source heat pumps and solar PV for housing providers and property portfolios across the United Kingdom.
Is Gas Call Services a public or private company?
Gas Call Services is a private company. It is classified as unknown and is currently operating.
When was Gas Call Services founded?
Gas Call Services was founded in 1996. It employs 51 to 100 people.
Where is Gas Call Services based?
Gas Call Services is headquartered in Glasgow, United Kingdom, in the Europe region.
How does Gas Call Services make money?
Three revenue lines are on record. Compliance Services are the primary driver. The others are energy Services and Installation and funding & Grants Advisory.
Who are Gas Call Services's main competitors?
Broad incumbents on record are British Gas, E.ON UK, Worcester Bosch, EDF Energy, Vaillant and Baxi. ScottishPower is listed as a regional player. Direct peers are Pimlico Plumbers, Sureserve and HomeServe.
Does Gas Call Services have an API?
No public API is recorded for Gas Call Services.
What industry is Gas Call Services in?
Gas Call Services's product category is Heating Services Contracting. Its primary akta.pro industry code is HSAOACAJ, Commercial Water Heater & Boiler Service, with a secondary code of HSAOAHAD, Heat Pump Repair & Maintenance. Its NAICS code is 2212 and its SIC code is 3585.