Eating Disorders

What Eating Disorders does

Eating Disorders Victoria (EDV), legally the Eating Disorders Foundation of Victoria, is a registered charity founded in 1983 and headquartered in Abbotsford, Melbourne. The organization delivers free clinical, peer, and educational services to Victorians affected by eating disorders, operating as a community health provider rather than a treatment clinic. Its service portfolio centers on the EDV Hub helpline (1300 550 236, with interpreters in 190+ languages), Telehealth Counselling (up to five free sessions), Telehealth Nursing, a Peer Mentoring Program (13 sessions over six months with recovered mentors), Online Support Groups, a Carer Coaching Program, a Severe and Enduring Eating Disorders (SE-ED) program, and the LearnED eLearning platform on Thinkific. Adjunct offerings include the Candid Conversations podcast, Body Peace Workplaces corporate wellbeing program, and targeted training for GPs, teachers, and other health professionals.

EDV's technology stack is intentionally minimal and human-centered: it does not develop proprietary software but consumes commodity telehealth and LMS platforms. Service delivery is supported by a staff of 11-50, trained volunteer helpline responders, and a community of recovered peer mentors who form the organization's distinctive workforce advantage. Underlying capability rests on the lived-experience model, with recovered individuals serving as paid mentors, lived experience ambassadors, and contributors to the Stories of Recovery platform.

The business model is donation- and grant-funded. The Victorian Government is the primary disclosed funding source, providing recurrent grants including $1M over two years for the Peer Mentoring Program (2020), $500K for family/carer program expansion (2021), and $250K COVID-19 response funding (2020). A secondary stream comprises public donations, monthly giving, and fundraising events such as the F U ED comedy night and Feed the Soul events. All services are provided free of charge to end users, with no commercial pricing tiers. EDV is a founding member of the Eating Disorder Alliance of Australia (EDAA), a national advocacy coalition formed in April 2020 alongside Butterfly Foundation, Eating Disorders Queensland, Eating Disorders Families Australia, Bridges WA, and ANZAED.

Name

Eating Disorders

Legal name

Eating Disorders Foundation of Victoria

Website

https://eatingdisorders.org.au

Company type

Private

Founded year

1983

Operating status

Operating

Headcount range

11–50 employees

Short description

Eating Disorders Victoria is a registered charity providing free clinical, peer, and educational support services to Victorians affected by eating disorders through a helpline, telehealth, peer mentoring, support groups, and carer programs, funded primarily by Victorian Government grants and donations.

Ownership category

akta.pro rank

Product category

Community mental health support services

NAICS

Individual and Family Services (6241), Social Assistance (624), Services for the Elderly and Persons with Disabilities (624120)

SIC

Services-Health Services (8000), Services-Social Services (8300), Services-Misc Health & Allied Services, Nec (8090)

akta.pro primary industry

Eating Disorder Treatment Programs (HLAFACAK)

akta.pro secondary industries

Eating Disorder Teletherapy Platforms (HLALAEAE), Eating Disorder Recovery Nutrition Support (HSADAFAM)

Keywords

• Eating disorder support
• Mental health services
• Community health services
• Peer mentoring programs
• Telehealth counselling

Headquarters

HQ city

Melbourne

HQ country

Australia

HQ region

Oceania

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure

Revenue model

1. Donations and Fundraising: EDV operates as a registered charity receiving donations from the public through monthly or one-time contributions. Fundraising events include F U ED comedy nights, Feed the Soul events, and the annual Christmas Appeal.
2. Government Funding: EDV receives recurrent funding from the Victorian Government for service delivery including Peer Mentoring Program ($1 million over two years), COVID-19 support ($250,000), and expansion of family support programs ($500,000). Funding supports clinical services, peer support, and new program development.

Pricing tiers

Go-to-market motion1 record

Distribution channels5 records

Marketing channels6 records

Core offering

Eating Disorders Victoria is a registered charity delivering a free, integrated suite of clinical, peer, and educational support services to anyone in Victoria affected by eating disorders. Its core offering combines telehealth counselling and nurse guidance with lived-experience peer mentoring, support groups, carer coaching, and self-paced eLearning, all accessed at no cost through the EDV Hub helpline and online channels.

Product overview

Eating Disorders Victoria (EDV) is a not-for-profit community health organization offering a portfolio of free support services for Victorians impacted by eating disorders. The core offering is a coordinated service ecosystem combining clinical (Telehealth Counselling, Telehealth Nurse), peer (Peer Mentoring Program, Online Support Groups, Individual Peer Support), and educational (LearnED eLearning, Workshops) services. EDV Hub serves as the entry point for all services, with dedicated carer support (Carer Coaching, Carer Courses), specialized programs for severe and enduring disorders (SE-ED), corporate wellbeing (Body Peace Workplaces), and content resources (Candid Conversations Podcast, Stories of Recovery). All services are free to access for anyone in Victoria.

Differentiator

Problem solved

Functional benefit

Brands

• EDV Hub: Free helpline service providing information, navigation and general support for anyone in Victoria affected by eating disorders. Staffed by trained volunteers.
• Peer Mentoring Program
• Telehealth Counselling
• Telehealth Nurse
• Carer Coaching Program
• Candid Conversations Podcast
• Body Peace Workplaces

Products and services

• EDV Hub Helpline Free, confidential helpline (1300 550 236) staffed by trained volunteers providing information, navigation, and supportive conversation for anyone in Victoria affected by eating disorders; offers phone interpreters in 190+ languages.
• Telehealth Counselling (Wellbeing Support Program) Up to five free 30–45 minute telehealth counselling sessions with a trained counsellor to help individuals take the next step in their eating disorder recovery journey.
• Telehealth Nurse
• Peer Mentoring Program 1:1 recovery support pairing individuals with an EDV mentor who has personally experienced and recovered from an eating disorder, providing up to 13 mentoring sessions over six months.
• Online Support Groups (REACH, BEYOND, BLOOM, COSMO) Peer-led online groups (REACH, BEYOND, BLOOM, COSMO) providing open spaces for individuals to discuss struggles, reflect on challenges, and explore coping tools.
• Carer Coaching Program Intensive 1:1 peer support for parents and caregivers of children with an eating disorder, connecting them with fellow caregivers who have navigated recovery, plus weekly online support groups.
• Carer Courses Online courses specifically designed for carers and family members of individuals with eating disorders.
• Severe and Enduring Eating Disorder Program (SE-ED) Group-based program focusing on quality of life for those with long-term eating disorders who may not be accessing traditional treatment.
• LearnED eLearning Platform Self-paced online education platform hosted on Thinkific, providing courses about eating disorders available 24/7 to individuals, carers, and professionals.
• Candid Conversations Podcast Podcast featuring lived-experience perspectives and professional insights on eating disorder recovery, available on Spotify and Anchor as part of users' mental health toolkit.
• Body Peace Workplaces Corporate wellbeing program delivered by EDV's expert team to help organizations build workplaces with healthy relationships to body, food, and movement.
• Stories of Recovery First-hand recovery narratives from individuals who have experienced eating disorders and from those who supported them, providing hope and connection.
• Education Workshops and Group Programs Various educational workshops and group programs delivered both online and in-person for individuals and families affected by eating disorders.
• Individual Peer Support One-on-one peer support services for individuals seeking connection with someone who has lived experience of eating disorder recovery.

Quantifiable outcome

• Peer Mentoring Program enables 13 sessions over six months with recovered peer mentors
• +2 more outcomes

Named customers1 record

Segments5 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Eight partnerships are on record, tiered core and minor.

• Eating Disorder Alliance of Australia (EDAA)coreStrategic or Co-development Partner · 29 April 2020EDAA is a collaborative alliance formed in April 2020 comprising Butterfly Foundation, Eating Disorders Victoria, Eating Disorders Queensland, Eating Disorders Families Australia, Bridges Eating Disorders Association of Western Australia, and ANZAED. The alliance advocates for people with lived experience of eating disorders and their carers, works cooperatively on prevention, intervention and treatment initiatives, and provides a united voice to government on mental health system reform.
• Butterfly FoundationcoreStrategic or Co-development PartnerNational eating disorder organization and founding member of EDAA. Collaborates on advocacy, resources, and communications to support those affected by eating disorders across Australia.
• Eating Disorders Queensland (EDQ)coreStrategic or Co-development PartnerState-based eating disorder organization and EDAA member collaborating on national advocacy and resource sharing for eating disorder awareness and support.
• Eating Disorders Families Australia (EDFA)coreStrategic or Co-development PartnerNational organization representing families and carers of people with eating disorders. EDAA member working collaboratively to advocate for carer recognition and support.
• ANZAED (Australia & New Zealand Academy for Eating Disorders)coreStrategic or Co-development PartnerProfessional body for eating disorder clinicians. EDAA member providing link between lived experience community and health professionals, supporting practice standards development.
• La Trobe UniversityminorStrategic or Co-development PartnerResearch collaboration with EDV's Peer Mentoring Program Manager Rachael Duck who is also a La Trobe University Graduate Researcher. Leading Australia's first online training initiative specific to eating disorder peer workers, awarded a $25,000 grant.
• Swinburne UniversityminorStrategic or Co-development PartnerCollaboration between Swinburne University Psychology Clinic and EDV delivering a low-cost compassion-focused group program for people recovering from disordered eating and trauma.
• Collingwood Football ClubminorOthersEDV office is located at Level 3, Collingwood Football Club Community Centre in Abbotsford, providing a community venue for the organization.

Scale indicators3 records

Recent moves9 records

Expansion highlights6 records

Direct peers

• Beat Eating Disorders: UK's main eating-disorder charity providing helpline, online support groups, and information services; directly comparable mission, funding model (mix of grants and donations), and free-service delivery approach.
• ANZAED (Australia & New Zealand Academy for Eating Disorders): Professional body for eating-disorder clinicians across Australia and NZ, and EDAA member; comparable as an eating-disorder ecosystem anchor, though focused on clinicians rather than direct service delivery.
• Butterfly Foundation: Australia's national eating-disorder charity and EDAA co-founding partner; operates helpline, counselling, and advocacy nationally. Directly comparable as a peer-support/community-services provider in the same clinical and fundraising model.
• Eating Disorders Families Australia (EDFA): National carer-focused organisation and EDAA member; directly overlaps EDV's Carer Coaching Program with national scope, making it both a partner and a competitor for carer-segment funding.
• Bridges Eating Disorders Association of Western Australia: Western Australia's state-based eating-disorder charity and EDAA member; provides peer support, groups, and education for the WA community, mirroring EDV's service model in a different jurisdiction.
• Eating Disorders Queensland (EDQ): Queensland's state-based eating-disorder support charity and EDAA member; offers helpline, peer support, and education analogous to EDV but for QLD residents — directly comparable regional/state peer.

Broad incumbents

• National Eating Disorders Association (NEDA): Largest US eating-disorder nonprofit operating a national helpline, advocacy, and education programs; a broader incumbent with national rather than state-level scope and similar service mix to EDV.
• Headspace: Australia's national youth mental-health foundation providing telehealth counselling, peer support, and education; broader incumbent with significant overlap in youth and family mental-health services, including co-occurring eating-disorder support.
• InsideOut Institute: Australia's leading academic eating-disorder institute (affiliated with the University of Sydney and Sydney Local Health District); provides research, treatment, and training comparable to EDV's professional development and SE-ED work but with a hospital/academic base.

Emerging players

• F.E.A.S.T. International non-profit focused on carers and families of those with eating disorders; overlaps EDV's Carer Coaching Program and Carer Courses with a parent/carer-only mission.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• YouTubeanchor.fm/eatingdisordersvictoria
• Xx.com/ed_victoria
• Facebookfacebook.com/EatingDisordersVictoria
• LinkedInlinkedin.com/company/eating-disorders-victoria

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds

Investors

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M&A

Investments

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Frequently asked questions about Eating Disorders