Tibo SA

What Tibo SA does

Tibo SA is a privately held Swiss IT services and office automation company founded in 1982, headquartered in Porrentruy (Jura canton) with a secondary office in Delémont and a data center presence in Le Noirmont. The company is a member of the René Faigle SA group. Tibo SA serves small and medium-sized enterprises across the Arc jurassien region, delivering managed print services (multifunction printer rental and maintenance contracts of 36-60 months covering ink, parts, and labor), IT infrastructure services (network design, servers, backup, virtualization built on Synology, VMware, and Microsoft stacks), electronic document management via M-Files with Adobe Sign integration, and resale of HP, Synology, Develop, Ricoh, and Intimus hardware. Distribution is omnichannel: direct sales from two physical offices, the proprietary TIBO Shop e-commerce storefront, remote support via TeamViewer, on-site technician interventions with a 24-hour response guarantee, and consumable delivery by post or company vehicle.

The company's technology stack combines resale of third-party branded hardware and software (HP ProBook/ProDesk, Synology RS1619xs+/DS224+, Ricoh, Develop, M-Files, StorageCraft ShadowXafe, PaperCut) with a small set of Tibo-branded service wrappers — TIBO GD (document management), TIBO Sauvegarde (externalized backup to Swiss datacenter with daily email reports), TIBO Réseau (network infrastructure), and TIBO Support (IT maintenance). Under the slogan "100% de clients satisfaits" maintained since founding, the company emphasizes all-inclusive service contracts, automatic consumable replenishment, and proximity-based support as core differentiators, while complying with GDPR, Swiss LPD, and ISO 14001 (via partner brands).

Tibo SA generates revenue across five streams: hardware sales (computers, monitors, NAS, printers, shredders, consumables), equipment rental subscriptions (36-60 month multifunction contracts), IT maintenance contracts (auto-renewing annually), managed services (data center hosting and backup), and professional/financing services (net pricing, rental, installment payment). Pricing is net of VAT with minimum order values and standardized delivery fees; recurring contracts drive margin stability while one-time hardware sales provide working capital and customer acquisition. Headcount stands at approximately ten employees, with extraordinarily long tenure (multiple staff with 27-35 years), and leadership transitioned from founder-director André Beuret to Hervé Mouttet in October 2021.

Name

Tibo SA

Legal name

Tibo SA

Website

https://tibo.ch

Company type

Private

Founded year

1982

Operating status

Operating

Headcount range

11–50 employees

Short description

Tibo SA is a Swiss IT services and office automation company founded in 1982, serving SMEs in the Jura region with managed print, IT infrastructure, M-Files document management, and hardware resale (HP, Synology, Ricoh), operating from Porrentruy and Delémont as a member of René Faigle SA.

Ownership category

akta.pro rank

Product category

IT Services and Office Automation

NAICS

Office Machinery and Equipment Rental and Leasing (53242), Other Computer Related Services (541519), Computer Systems Design Services (541512), Electronic and Precision Equipment Repair and Maintenance (811210), Professional, Scientific, and Technical Services (54)

SIC

Services-Miscellaneous Equipment Rental & Leasing (7350), Services-Equipment Rental & Leasing, Nec (7359), Services-Computer Rental & Leasing (7377), Services-Help Supply Services (7363)

akta.pro primary industry

Hardware & Device Support (PC, Mobile, Peripherals) (BPAAACAB)

Keywords

• Managed print services
• IT infrastructure services
• Document management solutions
• Office equipment retail
• Network and backup services

Headquarters

HQ city

Porrentruy

HQ country

Switzerland

HQ region

Europe

Offices3 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Supply Chain, Technology or R&D, Infrastructure, Marketing or Sales

Revenue model

1. Product Sales: Sale of IT equipment including computers (HP ProBook, HP ProDesk), monitors (HP E24 G5), NAS systems (Synology RS1619xs+, DS224+), multifunction printers, document shredders (Intimus), and consumables
2. Equipment Rental: Rental contracts for multifunction printers with contract periods of 36 to 60 months, providing all-inclusive service coverage including ink, parts, consumables, travel, and labor
3. IT Maintenance Contracts: IT infrastructure maintenance contracts covering the entire IT system except printing, including preventive maintenance, priority contact, hardware verification, software updates, and advice. Contract auto-renews annually unless 4-month advance notice given.
4. Managed Services - Data Center Hosting: Externalized hosting and data backup services in Swiss data centers, with data recovery and external media transmission services
5. Analysis and Financing Services: Customized financing solutions including net pricing, rental, installment payments, and analysis of needs for office, IT and consumables equipment

Pricing tiers

Go-to-market motion1 record

Distribution channels5 records

Marketing channels4 records

Core offering

Tibo SA is a Swiss IT and office automation specialist that sells branded IT hardware (HP business PCs/monitors, Synology NAS, Intimus shredders, Ricoh/Develop multifunction printers) and delivers recurring managed services including managed print, electronic document management (M-Files-based TIBO GD), externalized backup (TIBO Sauvegarde), network infrastructure, and remote/on-site technical support to SMEs across the Arc jurassien region. Equipment is offered for sale or rent (36–60 month contracts) and bundled with all-inclusive maintenance contracts covering ink, parts, consumables, travel, and labor.

Product overview

Tibo SA is a Swiss IT and office equipment company serving the Jura region since 1982, offering a portfolio of hardware products and managed services. Hardware products include HP business computers (ProDesk 600 G6 desktop, ProBook 450 G10 laptop), HP monitors (E24 G5 FHD), Synology NAS storage solutions (RS1619xs+, DS224+), and Intimus document shredders (60 CP4, 120 CP4, 120 CP5). The company resells these branded products through its TIBO Shop e-commerce platform. Services include TIBO GD (electronic document management based on M-Files), TIBO Serveur-NAS, TIBO Réseau (networking), TIBO Support (IT maintenance), and TIBO Sauvegarde (backup solutions). Additional services encompass maintenance contracts, after-sales support, financing options, and consumable delivery with automatic replenishment. The company is part of René Faigle SA group.

Differentiator

Problem solved

Functional benefit

Products and services

• HP ProDesk 600 G6 HP ProDesk 600 Microtower business desktop computer with professional performance, security features, and manageability for growing businesses.
• HP ProBook 450 G10 HP ProBook 450 15-inch business laptop with Intel processor, professional-grade performance, multilayer endpoint security, and hybrid work optimization.
• HP E24 G5 FHD Monitor HP E24 G5 FHD monitor with full HD image quality, flexible positioning, ultra-personalizable comfort, and eco-responsible design.
• Synology RS1619xs+ Synology RackStation RS1619xs+ is a high-performance 1U rackmount NAS with comprehensive storage, backup, and collaboration applications for small and medium businesses, backed by 5-year warranty.
• Synology DS224+ Synology DiskStation DS224+ is a compact 2-bay NAS solution for small businesses providing centralized data management with DiskStation Manager, private cloud creation, and surveillance management.
• Intimus 60 CP4 Document Shredder Intimus 60 CP4 is a compact office document shredder with cross-cut precision of 3.8 x 30mm, handling up to 17 sheets, with 60-liter waste bin and mobility wheels.
• Intimus 120 CP4 Document Shredder Intimus 120 CP4 is a large office document shredder with cross-cut precision of 3.8 x 36mm, handling up to 25 sheets, with 120-liter waste bin - ideal for high-volume destruction needs.
• Intimus 120 CP5 Document Shredder Intimus 120 CP5 is a high-security office document shredder with cross-cut precision of 1.9 x 15mm (P-5 security level), handling up to 15 sheets, with 120-liter waste bin.
• Multifunction Printer Equipment & Managed Print Services Sale and rental of multifunction printers (Ricoh, Develop, HP) with 36–60 month all-inclusive service contracts covering ink, spare parts, consumables, travel, and labor; covers 95%+ of multifunction cases under contract.
• TIBO Shop E-commerce Platform Online e-commerce platform offering 10% permanent discount on HP, Canon, and Brother products, accessible at https://179171.100.offix.ch/fr/ for direct purchase of office equipment.
• M-Files Intelligent Information Management Metadata-based electronic document management (GED/ECM) software for businesses of all sizes and sectors, providing document search, security, workflow automation, and integration with Adobe Sign for legally binding digital signatures.
• IT Infrastructure Services (TIBO Serveur, TIBO Réseau) NAS server installation/configuration (Synology and other brands) and network infrastructure services including UPS, firewall, router, switch, VPN, and wireless setup, with messaging, print server, Active Directory, VDI, virtualization, and private cloud capabilities.
• TIBO Sauvegarde - Externalized Backup Service Automated backup service to remote Tibo Infrastructure servers in a Swiss datacenter, with daily email reports and no human intervention required, plus on-site removable media backup options.
• Maintenance Contracts (IT and Multifunction) Subscription maintenance contracts for multifunction and IT equipment including preventive maintenance, anomaly correction, priority contact, equipment verification, software updates, and advisory services; 24-hour response time standard.
• After-Sales Service (Service après-vente) Technical support service with 24-hour response time, free on-site repair including parts, travel, and technician labor, plus free toner and consumable delivery and waste recovery.
• Analysis and Financing Services (Analyse et financement) Business needs analysis for office, IT, and consumables solutions, plus customized financing options including net pricing, rental, installment payment, and contract-based arrangements for equipment acquisition.
• Paper and Ink Delivery (Papier et encres) Automatic ink replenishment with printer alerts, paper delivery in palettes (100,000 A4 sheets), cartons (2,500 sheets), or reams (500 sheets), and free toner/ink recycling via Caritas under SWICO protocol.
• Remote Maintenance (Télémaintenance) Remote maintenance service using TeamViewer QuickSupport for quick problem resolution with rapid response time and controlled service quality, available via 6-digit code connection from the Tibo SA support page.
• Equipment Financing Contracts (Contrat de financement) Equipment financing contracts including IT hardware/software financing with full warranty, externalized backup contracts with data stored in the Jura datacenter, and multifunction printer rental with 36–60 month terms (also applicable to refurbished machines).

Quantifiable outcome

• 95%+ of multifunction printer cases handled under service contracts
• +2 more outcomes

Segments2 records

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration11 records

Feature4 records

Partnerships

Seven partnerships are on record, tiered core, major and minor.

• René Faigle SAcoreOthersRené Faigle SA is the parent company/group of Tibo SA. Tibo SA operates as a member of the René Faigle SA group.
• M-FilescoreTechnology or IntegrationM-Files is an intelligent information management software (GED/ECM) that Tibo SA offers to customers. It uses metadata concepts to address document management, search, and tracking problems for businesses of all sizes and sectors.
• HPmajorChannel Partner/ Reseller/ DistributorHP is a major brand partner. Tibo SA sells HP products including ProBook laptops, ProDesk desktops, monitors, and printers. HP drivers are available for download from Tibo support pages.
• SynologymajorChannel Partner/ Reseller/ DistributorSynology is a key brand partner for NAS (Network Attached Storage) solutions. Tibo SA sells Synology products including RS1619xs+ rackmount NAS and DS224+ desktop NAS.
• DevelopminorChannel Partner/ Reseller/ DistributorDevelop is a brand partner for multifunction printers and imaging equipment. Tibo SA sells Develop products which carry ISO 14001 and Blue Angel environmental certifications.
• RicohminorChannel Partner/ Reseller/ DistributorRicoh is a brand partner for multifunction color printers. Tibo SA sells Ricoh products including the MP C307 SP model and provides Ricoh drivers for download.
• CaritasminorOthersCaritas collects and recycles empty cartridges and toners from Tibo SA according to official SWICO protocol, supporting Tibo's environmental commitment.

Scale indicators3 records

Recent moves8 records

Expansion highlights5 records

Direct peers

• UMB AG: UMB is a Swiss IT full-service provider covering workplace, infrastructure, cloud, and managed print services for SMEs and enterprises. It is one of the most directly comparable Swiss peers to Tibo in terms of offering breadth and SME focus, though UMB operates across multiple Swiss locations.
• ELCA Informatik AG: ELCA is a major Swiss IT services firm offering software development, IT infrastructure, and managed services to enterprise and SME clients. Comparable to Tibo as a Swiss-headquartered IT services provider serving similar clients with overlapping offerings, though at substantially larger scale.

Broad incumbents

• Swisscom AG (Business Customers): Swisscom's business division provides connectivity, cloud, workplace, and managed IT services to Swiss SMEs. It competes with Tibo for the same Jura and broader Swiss SME IT spending, with much larger resources and a national footprint.
• Bechtle AG: Bechtle is Europe's largest IT system house with a major Swiss presence, offering IT hardware, services, and managed print solutions to SMEs. It competes with Tibo on the same Swiss SME customer base but at vastly greater scale and with a national footprint.
• ALSO Group: ALSO is a major Swiss-headquartered IT distribution and services group operating across Europe, providing hardware, cloud, and managed services to resellers and end customers. It is comparable to Tibo as a Swiss IT services platform but operates at far larger scale.
• Konica Minolta (Switzerland): Konica Minolta is a global manufacturer of multifunction printers and managed print / document workflow services, including direct operations in Switzerland. It competes with Tibo's printer hardware and managed document services, but on a much broader scale.
• HP Inc. (Switzerland): HP is a major OEM partner of Tibo (ProBook, ProDesk, monitors, printers) but also sells direct to Swiss SMEs through its own channels. As a broad incumbent, HP represents both Tibo's largest hardware supplier and a structural competitive threat if it bypasses the channel.
• CANCOM SE: CANCOM is a large European IT services provider offering managed services, workplace solutions, and IT infrastructure to SMEs and enterprises. Comparable to Tibo in offering managed print and IT infrastructure to mid-market customers, but at significantly larger scale across DACH.
• Ricoh (Switzerland): Ricoh is a global manufacturer of multifunction printers and managed document services, including in Switzerland through Ricoh Suisse SA. It competes with Tibo on print and document workflow services, but at much larger scale and with direct customer relationships that can bypass regional resellers like Tibo.

Others

• M-Files (regional partner): M-Files is the ECM/GED platform Tibo resells and integrates (TIBO GD). It is an ecosystem/technology partner rather than a direct competitor, but channel conflicts with M-Files' direct sales in Switzerland could affect Tibo's positioning in document management deals.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks7 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/tibo-sa

Compliance7 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles6 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Tibo SA