Community Solutions

What Community Solutions does

Community Solutions is an Australian registered charity founded in 2003 that delivers employment services, vocational training, and disability support across Queensland and Victoria. Its core offerings include the Disability Employment Services (DES) and Workforce Australia programs (Australian Government-funded), a Group Training Organisation (GTO) model employing apprentices and trainees and placing them with host businesses, and NDIS-funded services comprising Support Coordination, Specialist Behaviour Support, and psychology. The organization operates from 12-plus regional offices spanning Brisbane, Bundaberg, Cairns, Cannonvale, Gladstone, Mackay, Maryborough, Rockhampton, Townsville, Gold Coast, Sunshine Coast, and Yeppoon, supported by field representatives who conduct workplace visits for mentoring and performance feedback.

The organization runs 350 team members serving 35-plus communities and reports 17,000-plus cumulative job placements with 1,570 Aboriginal and Torres Strait Islander job seekers on active caseload. Specialized programs include the Women in Construction traineeship with RoadTek (commencing March 2025), an 11-week Pre-Apprenticeship Program in Townsville, ParentsNext support, Skilling Queenslanders for Work, and the Classroom 2 Career school-leaver employment support. Its GTO model differentiates by acting as legal employer for apprentices and trainees, transferring payroll, compliance, and training obligations away from host employers. Service delivery is human-led; no proprietary technology platform, AI components, or automation systems are disclosed in source material.

Revenue is generated through three primary streams: per-participant funding under Australian Government employment programs (Workforce Australia, DES, ParentsNext, Skilling Queenslanders for Work), recurring NDIS plan funding for support coordination, behaviour support, and psychology services, and professional-services fees from host employers for GTO traineeship hosting. Wage subsidies of up to $10,000 per eligible hire flow to employer customers rather than to Community Solutions. The 2024 NESA Employment Consultant of the Year award (Charissa List) and Master Builders Apprentice of the Year recognition indicate established credibility in government, disability, and trades sectors.

Name

Community Solutions

Legal name

Community Solutions

Website

https://communitysolutions.org.au

Company type

Private

Founded year

2003

Operating status

Operating

Headcount range

101–250 employees

Short description

Community Solutions is an Australian registered charity delivering government-funded employment services, Group Training Organisation apprenticeships and traineeships, and NDIS disability support across 35-plus communities in Queensland and Victoria, serving job seekers, employers, and NDIS participants.

Ownership category

akta.pro rank

Product category

Employment Services

NAICS

Vocational Rehabilitation Services (6243), Vocational Rehabilitation Services (62431), Vocational Rehabilitation Services (624310), Individual and Family Services (6241), Services for the Elderly and Persons with Disabilities (62412), Educational Support Services (611710)

SIC

Services-Social Services (8300), Services-Employment Agencies (7361), Services-Educational Services (8200)

akta.pro primary industry

Employment & Job Readiness Support Services (BPAGAEAJ)

akta.pro secondary industries

Disability Services & Independent Living Support (BPAGACAG), Disability Services & Independent Living Support (BPAGAEAG), College Readiness & Disability Services Transition Support (EDAKANAB), Interagency Coordination & Case Management (VR, DD, Medicaid Waivers) (EDAKANAM)

Keywords

• Employment services
• Disability employment
• Vocational training
• NDIS support services
• Apprenticeship programs

Headquarters

HQ city

Old Bridge

HQ country

United States

HQ region

North America

Offices12 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Others

Revenue model

1. Government-Funded Employment Services: Community Solutions operates as a registered provider under government employment programs including Workforce Australia, Disability Employment Services (DES), ParentsNext, and Skilling Queenslanders for Work. These programs are funded by the Australian Government to connect job seekers with employment opportunities.
2. NDIS Service Provision: As a registered NDIS provider, Community Solutions delivers support coordination, specialist behaviour support, positive behaviour support, and psychology services to NDIS participants. Services are funded through individual NDIS plans.
3. Group Training Organisation (GTO) Services: Community Solutions acts as the legal employer for apprentices and trainees, handling payroll, compliance, and training coordination. Host employers pay for the service through wage contributions, with the GTO managing all employment obligations while providing trainees who contribute to the business from day one.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels5 records

Core offering

Community Solutions is a registered Australian charity delivering government-funded employment services, vocational training, and NDIS disability supports. It operates as a Group Training Organisation (GTO) acting as the legal employer of apprentices and trainees placed with host businesses, and as a registered NDIS provider offering Support Coordination, Specialist Behaviour Support and psychology services. Its core portfolio covers Disability Employment Services (DES), Workforce Australia, Apprenticeships & Traineeships, Skilling Queenslanders for Work, Youth Programs, ParentsNext, School Leaver Employment Support (SLES) and specialised recruitment including Aboriginal and Torres Strait Islander (ATSI) recruitment.

Product overview

Community Solutions is a for-purpose community organisation providing holistic support across employment services, disability support (NDIS), and vocational training. The offering is a service-based portfolio rather than a unified software platform. The core portfolio consists of: Disability Employment Services (DES) and Workforce Australia programs connecting job seekers with employers; a Group Training Organisation (GTO) service offering Apprenticeships, Traineeships, and Individual Support traineeships; NDIS services including Support Coordination, Specialist Behaviour Support, and Psychology; plus targeted programs such as the Women in Construction Program, Pre-Apprenticeship Program, ParentsNext, and School Leaver Employment Support (SLES). Recruitment, wage subsidy, and Work Assist services are provided to employers alongside community wellbeing programs. The services operate across Queensland and Victoria through multiple regional offices, with all programs focused on human-delivered support rather than technology-enabled automation.

Differentiator

Problem solved

Functional benefit

Brands

• WorkReady Psychology: Psychologists working with clients experiencing barriers to employment including mental ill-health, bereavement, relationship breakdown, parenting responsibilities, challenges with substance dependence or other social issues.

Products and services

• Disability Employment Services (DES) Connects job seekers with disability to employment opportunities, providing personalised support to help find and keep jobs through the Australian Government Disability Employment Services program. Delivered across Queensland and Victoria.
• Workforce Australia Government-funded employment services program providing training, upskilling, and practical support to connect job seekers with local employers for long-term employment outcomes.
• Apprenticeships & Traineeships (Group Training Organisation) Community Solutions acts as the legal employer of apprentices and trainees and hosts them with host businesses across construction, community services, engineering, administration, financial services, and manufacturing. Handles payroll, insurance and compliance for the host employer.
• Skilling Queenslanders for Work Accredited training and employment support funded by the Queensland Government for people who are unemployed or seeking to return to work.
• Youth Programs Individualised one-on-one and group support programs providing young people with lifelong skills, helping them re-engage positively in education, community and family.
• Support Coordination (NDIS) NDIS-funded service where Support Coordinators help participants manage their NDIS plans to achieve goals, find the right providers, and build skills and independence.
• Specialist Behaviour Support / Positive Behaviour Support (NDIS) Focused support and training for people with disability and their families using specialised practices to improve wellbeing, quality of life and reduce challenging behaviour.
• Psychology Services (NDIS) NDIS-funded psychology services to help clients overcome challenges including mental health, bereavement, relationship breakdown, parenting responsibilities, and substance dependence.
• WorkReady Psychology Sub-brand psychology service working with clients experiencing barriers to employment including mental ill-health, bereavement, relationship breakdown, parenting responsibilities, and substance dependence challenges.
• Community Connections Holistic support program for the whole community providing opportunities for positive change leading to healthier, happier lives.
• Classroom 2 Career (School Leaver Employment Support - SLES) NDIS School Leaver Employment Support program operating in Sunshine Coast and Rockhampton regions to help young people with disability gain skills to prepare them for work or further study.
• ParentsNext Program supporting parents on parenting payment with children under six who are looking for a pathway into employment, work-readiness or study-readiness.
• Women in Construction Program Program developed with RoadTek (Department of Transport and Main Roads) offering women full-time traineeships in Certificate III in Civil Construction across Queensland.
• Pre-Apprenticeship Program 11-week paid full-time course providing entry-level training in Engineering with Certificate I qualification, including hands-on experience and 2-3 weeks of work placement in Townsville.
• Individual Support Traineeships (Disability) 12-24 month traineeships providing Certificate III in Individual Support (Disability) qualification through structured on-the-job training, with Community Solutions as the legal employer. Achieves 80% completion rate versus industry norms.
• Recruitment Services End-to-end recruitment services for employers across various industries, including candidate sourcing, screening, background checks, interviews, and placement.
• Wage Subsidies Government incentives available to eligible businesses hiring new employees, offering up to $10,000 (GST inclusive) for qualifying hires through Workforce Australia.
• Work Assist Government-funded support program helping employees maintain their role after illness, injury or disability, provided at no cost to employers.
• Aboriginal and Torres Strait Islander Recruitment Specialised recruitment service helping regional businesses connect with talented First Nations Australians, with 1,570 ATSI job seekers on caseload and 600 placements in the last 12 months.

Quantifiable outcome

• 80% traineeship completion rate (vs industry average)
• +3 more outcomes

Named customers12 records

Segments7 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Five partnerships are on record, tiered core and minor.

• RoadTek (Department of Transport and Main Roads)coreStrategic or Co-development Partner · 1 March 2025Joint delivery of Women in Construction (WiC) Program commencing March 2025. Program offers women full-time traineeships in Certificate III in Civil Construction at RoadTek's ten operational units across Queensland. Community Solutions manages recruitment, employment, and training coordination.
• Gipps OutdoorsminorGTM or Marketing Partner · 1 January 2025Partnership to showcase Community Solutions on prominent billboards in Fortitude Valley, Brisbane. Gipps Outdoors helped create visual content for out-of-home advertising campaign introducing Community Solutions' Specialist Services and Apprenticeship & Traineeship programs to the Brisbane market.
• Endeavour FoundationcoreStrategic or Co-development PartnerPartnership for Individual Support traineeships placing trainees in Endeavour Foundation disability support locations. Achieved 80% completion rate—well above industry norms. Marissa, Site Manager at Lawnton Learning and Lifestyle Hub, noted the program ensures a managed flow of trained staff as services grow.
• WeDoo CareminorStrategic or Co-development PartnerCommunity partnership with WeDoo Care for community programs. Collaborated with Community Solutions Support Coordinator Leah to help NDIS participant Neil achieve beach access goals using special beach wheelchair.
• Master BuildersminorGTM or Marketing PartnerIndustry partnership through which Community Solutions apprentices are nominated for Master Builders Apprentice of the Year awards. Jordan Burke won the Sunshine Coast region award in 2020.

Scale indicators9 records

Recent moves7 records

Expansion highlights6 records

Direct peers

• Sarina Russo Group: Large Australian employment services and training group operating apprenticeships, traineeships, and workforce programs. Highly comparable on GTO operations, training delivery, and employer-facing services in regional Queensland.
• atWork Australia: Large national DES and Workforce Australia provider serving job seekers with disability, injury, or disadvantage. Operates with a similar regional-office model and target customer segments as Community Solutions.
• MatchWorks: DES and Workforce Australia provider serving job seekers with disability and disadvantage. Overlaps directly on core government employment programs and target customer cohorts.
• APM Employment Services: Australia's largest disability employment services and Workforce Australia provider, operating across all states. Directly comparable to Community Solutions on DES, Workforce Australia, and NDIS service lines, with overlapping target customers and government contract dependence.
• CoAct: National not-for-profit network of employment service providers; Community Solutions is referenced in CoAct awards. Operates the same DES and Workforce Australia contracts through member organizations with a similar GTO-adjacent model.
• EPIC Employment: NDIS-registered employment services provider focused on disability employment, training, and support coordination. Direct competitor in the same NDIS and DES funding streams across overlapping geographies.
• Jobfind: Australian employment services provider delivering DES, Workforce Australia, and training programs nationally. Direct competitor on government employment contracts with overlapping job seeker segments.
• Busy Ability: Not-for-profit DES and NDIS provider with strong regional footprint and Indigenous employment focus. Closely comparable to Community Solutions on DES caseload mix and disability support workforce pathways.
• MAX Employment: Australian employment services and NDIS provider delivering DES, Workforce Australia, and training programs. Comparable in service breadth, contract mix, and regional delivery model.

Emerging players

• Endeavour Foundation: Major NDIS-registered disability service provider and current host employer/partner of Community Solutions. Comparable on disability support workforce and Individual Support traineeships, with overlap in NDIS Specialist Behaviour Support delivery.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights7 records

Customer concentration

Revenue estimate

Valuation estimate

Number of profiles

Profiles10 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Community Solutions