CoAct
CoAct is an Australian not-for-profit employment services network founded in 1998, delivering government-funded employment programs through 195+ service partner locations nationwide. It serves job seekers with disability, Indigenous Australians, youth, and other disadvantaged groups, placing 11,608 people in work in FY23/24.
- Company typePrivate
- Founded1998
- HeadquartersHaymarket, Australia
- Headcount51–100
- GTM typeB2C
- OfferingServices
What CoAct does
CoAct is an Australian not-for-profit employment services network founded in 1998, structured as Australia's first 'social franchise' for the sector. It operates through 195+ service partner locations across all Australian states and territories, delivering Australian Government-funded employment programs including Workforce Australia, Inclusive Employment Australia (which replaced Disability Employment Services from 1 November 2025), Workforce Australia - Transition to Work, and Work Assist. CoAct serves job seekers facing barriers to employment — primarily people with disability, illness or injury, Aboriginal and Torres Strait Islander peoples, youth aged 15-24, neurodivergent individuals, NDIS participants, and long-term unemployed individuals — and supports employers with inclusive hiring services. In FY23/24, CoAct placed 11,608 job seekers in work and has supported over 50,000 people with disability employment since 2018.
The company's core platform is Campus, an online customer portal providing job search tools, resume and cover letter builders, a jobs board, online courses, career action planning, appointment management, and 24/7 messaging with consultants — complementing in-person delivery through the partner network. The technology stack is a standard web portal rather than a proprietary AI-enabled platform. Service partners include both generalist providers (Ability Options, BUSY Ability, Five Bridges, IMPACT Community Services, Community Solutions) and specialist providers (MS Plus, MS Queensland, Ability WA, MSWA for disability and neurological conditions). The organisation is a Public Benevolent Institution (PBI) with Deductible Gift Recipient (DGR) status, governed by a Board of Directors, with 51-100 employees at the central entity.
CoAct's business model is government-funded managed services. Revenue is generated through contracts with the Australian Government Department of Social Services for program delivery, plus NDIS funding for Support Coordination services. Services are free at the point of use for eligible job seekers; CoAct monetises through outcome payments, ongoing support fees, and contract pass-through funded by the federal government. Customer acquisition is largely inbound via government referrals, Centrelink, and community channels — there is no meaningful commercial sales motion.
CoAct firmographics
Firmographics- Name
- CoAct
- Legal name
- CoAct
- Website
- https://coact.org.au
- Company type
- Private
- Founded year
- 1998
- Operating status
- Operating
- Headcount range
- 51–100 employees
- Short description
- CoAct is an Australian not-for-profit employment services network founded in 1998, delivering government-funded employment programs through 195+ service partner locations nationwide. It serves job seekers with disability, Indigenous Australians, youth, and other disadvantaged groups, placing 11,608 people in work in FY23/24.
- Ownership category
- akta.pro rank
CoAct industry classification
Industry- Product category
- Disability and Employment Services
- NAICS
- Vocational Rehabilitation Services (6243), Vocational Rehabilitation Services (624310), Services for the Elderly and Persons with Disabilities (62412), Individual and Family Services (6241)
- SIC
- Services-Employment Agencies (7361), Services-Social Services (8300)
- akta.pro primary industry
- Employment & Job Readiness Support Services (BPAGAEAJ)
- akta.pro secondary industries
- Supported Employment & Job Coaching (EDAKANAE), Disability Services & Assistive Solutions (Accessibility, Assistive Tech) (BPAGALAM)
Keywords
Where CoAct is headquartered
LocationHeadquarters
- HQ city
- Haymarket
- HQ country
- Australia
- HQ region
- Oceania
Offices2 records
Markets served
CoAct business model
Business model- GTM type
- B2C
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure
Revenue model
- Government Employment Services Contracts: CoAct is funded by the Australian Government to deliver employment programs including Workforce Australia, Inclusive Employment Australia, and Workforce Australia - Transition to Work. Services are free to eligible job seekers, with funding coming from federal government contracts.
- NDIS Support Coordination: CoAct expanded into NDIS Support Coordination, helping participants navigate their NDIS plans. This service is funded through the National Disability Insurance Scheme.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Other | Other | Free employment services for eligible job seekers |
Go-to-market motion2 records
Distribution channels5 records
Marketing channels7 records
CoAct product offering
Product offeringCore offering
CoAct delivers Australian Government-funded employment services through a national network of 195+ not-for-profit service partner locations, supporting job seekers facing barriers such as disability, illness, injury, mental health conditions, Indigenous background, and youth unemployment. Core programs include Inclusive Employment Australia (specialist disability employment), Workforce Australia (general employment assistance), Transition to Work (youth 15-24), and Work Assist (ongoing workplace support), supplemented by NDIS Support Coordination funded through the National Disability Insurance Scheme.
Product overview
CoAct offers a portfolio of government-funded employment services and support programs. The core offerings include Inclusive Employment Australia (disability employment support), Workforce Australia (general employment assistance), Workforce Australia – Transition to Work (youth-focused employment), and Ongoing Support/Work Assist (employment maintenance support). The company also provides NDIS Support Coordination services. All programs are delivered through a national network of not-for-profit service partners. Campus serves as the online customer portal complementing the in-person service delivery.
Differentiator
Problem solved
Functional benefit
Products and services
- Inclusive Employment Australia (IEA) Specialist disability employment program supporting people with disability and long-term illnesses to prepare for, find, and maintain work, with flexible personalised and long-term support replacing Disability Employment Services (DES) from 1 November 2025.
- Workforce Australia Government program delivering tailored, intensive employment support including job search assistance, training, workshops, and local job connections for people receiving income support, delivered as CoAct Connect.
- Workforce Australia – Transition to Work Government program helping young people aged 15-24 years old into work, apprenticeships, training, and education, delivered through Youth Projects partnerships with dedicated Youth Coaches and flexible inclusive servicing.
- Ongoing Support (Work Assist) Free program supporting people who have difficulty fulfilling their role due to injury, disability, or health condition through workplace assessments, job redesign advice, workplace modifications, allied health interventions, and ongoing specialist employment support.
- NDIS Support Coordination Service helping NDIS participants better understand their plans, connect with the right supports, and build a coordinated approach that works towards their goals over time, funded through the National Disability Insurance Scheme.
- Campus CoAct Connect's online customer portal complementing in-person support, helping job seekers get work-ready with forms and assessments, Career Action Plan builder, resume and cover letter builders, jobs board, content hub, online courses, appointment management, and 24/7 consultant messaging.
Quantifiable outcome
- 11,608 job seekers placed in work in 23/24 financial year
- +3 more outcomes
Companies that use CoAct
Customer profileNamed customers7 records
Segments9 records
Ideal customer profiles3 records
CoAct technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature1 record
CoAct partnerships and signals
Strategic signalPartnerships
14 partnerships are on record, tiered minor, core, specialist and flagship.
- Staff AustraliaminorPartnership between Youth Projects and Staff Australia created innovative opportunities for job seekers, enabling connections to staffing and recruitment services.
- Ability OptionscoreGeneralist service partner within the CoAct network delivering employment services to job seekers with disability, illness or injury across Australia.
- BUSY AbilitycoreGeneralist service partner within the CoAct network providing disability employment services across Australia.
- Five BridgescoreService partner specializing in Indigenous employment services, delivering culturally appropriate support within the CoAct network.
- MCM (Mission Community Marketing)coreService partner within the CoAct network, with multiple locations across Victoria delivering employment services.
- IMPACT Community ServicescoreGeneralist service partner within the CoAct network, with multiple locations in Queensland.
- The Bridge Inc.coreService partner within the CoAct network, with locations in Victoria.
- MS PlusspecialistSpecialist service partner within CoAct network, specializing in MS and neurological conditions, with locations in NSW, ACT, and VIC.
- MS QueenslandspecialistSpecialist service partner within CoAct network, specializing in MS and neurological conditions in Queensland.
- Ability WAspecialistSpecialist service partner within CoAct network, specializing in disability employment services in Western Australia.
- MSWAspecialistSpecialist service partner within CoAct network, specializing in MS and neurological conditions in Western Australia.
- Youth ProjectscoreService partner within CoAct network specializing in youth employment, with multiple locations in Victoria and delivering Workforce Australia - Transition to Work program.
- Community SolutionscoreGeneralist service partner within the CoAct network, with multiple locations across Queensland.
- Australian Government (Department of Social Services)flagshipCoAct delivers Australian Government employment programs including Workforce Australia, Inclusive Employment Australia (replacing DES from Nov 2025), Workforce Australia - Transition to Work, and Work Assist. Funded through government contracts.
Scale indicators6 records
Recent moves5 records
Expansion highlights5 records
CoAct competitors and assessment
Company assessmentDirect peers
- OCTEC: OCTEC is a not-for-profit Australian employment services provider delivering DES/IEA, Workforce Australia and Transition to Work programs in overlapping regions, competing for similar job-seeker cohorts.
- WISE Employment: WISE Employment is a not-for-profit Australian provider of disability employment and Workforce Australia services, with a comparable mission-led model and overlapping government-funded program mix.
- Joblife Employment: Joblife Employment is an Australian disability employment services provider focused exclusively on people with disability, overlapping directly with CoAct's IEA disability cohort.
- atWork Australia: atWork Australia delivers DES/IEA disability employment services across Australia, targeting similar job-seeker cohorts (disability, injury, illness) and competing for the same government contracts.
- MAX Solutions (MAX Employment): MAX Employment is a major Australian provider of DES/IEA and Workforce Australia services, operating a national footprint of employment service sites directly competitive with CoAct's network.
- Sarina Russo Group: Sarina Russo Group is a long-standing Australian employment services and training provider delivering jobactive/Workforce Australia and related programs, directly competing with CoAct in government-funded employment delivery.
- APM Employment Services: APM (formerly Advanced Personnel Management) is one of Australia's largest disability employment and Workforce Australia providers, delivering DES/IEA-equivalent programs nationally with a similar partner-of-government model.
Broad incumbents
- The Salvation Army Employment Plus: Employment Plus delivers Workforce Australia and related employment services nationally through The Salvation Army, overlapping with CoAct's federal employment-services contracts and cohort focus.
- Mission Australia: Mission Australia is a large national community services organisation delivering employment, housing and disability programs, including DES/IEA, providing broader social-services scale that overlaps with CoAct's mission and contracts.
- Brotherhood of St Laurence: Brotherhood of St Laurence is a long-established Australian community organisation delivering employment, education and family services with overlapping job-readiness and disadvantaged-cohort programs.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat5 records
Key risks5 records
Key highlights6 records
Customer concentration
CoAct social profiles
Digital presenceCoAct financial estimates
Financial estimateRevenue estimate
Valuation estimate
CoAct leadership team
Management profileNumber of profiles
CoAct funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
CoAct M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about CoAct
What does CoAct do?
CoAct delivers Australian Government-funded employment services through a national network of 195+ not-for-profit service partner locations, supporting job seekers facing barriers such as disability, illness, injury, mental health conditions, Indigenous background, and youth unemployment. Core programs include Inclusive Employment Australia (specialist disability employment), Workforce Australia (general employment assistance), Transition to Work (youth 15-24), and Work Assist (ongoing workplace support), supplemented by NDIS Support Coordination funded through the National Disability Insurance Scheme.
Is CoAct a public or private company?
CoAct is a private company. It is classified as nonprofit foundation owned and is currently operating.
When was CoAct founded?
CoAct was founded in 1998. It employs 51 to 100 people.
Where is CoAct based?
CoAct is headquartered in Haymarket, Australia, in the Oceania region.
How does CoAct make money?
Two revenue lines are on record. Government Employment Services Contracts are the primary driver. The others are NDIS Support Coordination.
Who are CoAct's main competitors?
Direct peers on record are OCTEC, WISE Employment, Joblife Employment, atWork Australia, MAX Solutions (MAX Employment), Sarina Russo Group and APM Employment Services. Broad incumbents are The Salvation Army Employment Plus, Mission Australia and Brotherhood of St Laurence.
Does CoAct have an API?
No public API is recorded for CoAct.
What industry is CoAct in?
CoAct's product category is Disability and Employment Services. Its primary akta.pro industry code is BPAGAEAJ, Employment & Job Readiness Support Services, with a secondary code of EDAKANAE, Supported Employment & Job Coaching. Its NAICS code is 6243 and its SIC code is 7361.