What Disaster Relief does

Disaster Relief is a privately held fire, water, and mold restoration services company headquartered in Collins, New York, with an additional operating location in Hamburg, NY. Founded in 1998, the company serves residential and commercial property owners across Western New York, including Buffalo and 55+ surrounding towns, with IICRC-certified technicians operating on a 24/7 emergency response model. Core offerings include fire and water damage remediation, mold remediation, sanitizing and disinfection (introduced during the COVID-19 pandemic), and air duct cleaning, executed with specialized equipment such as ATP meter microbial testing, ULV fogging systems, and hydroxyl generators. The company holds a 5.0 Google rating and a BBB A+ accreditation.

The business is a project-based professional services operation. Revenue is generated from one-time restoration engagements billed primarily to property owners and, where applicable, to insurance claim handlers covering covered losses. To reduce out-of-pocket friction on higher-ticket jobs, the company offers consumer financing through a partnership with GreenSky. Service quality is anchored to IICRC standards and validated, in the disinfection line specifically, by ATP swab testing that quantifies microbial reduction after treatment. The model is event-driven and geographically bounded rather than recurring or subscription-based, making exposure tied to local weather, fire, and water incidents across the Western New York service area.

Operationally, the company runs a small fleet of restoration crews (11-50 employees) supported by a regional sales and intake presence. Customer acquisition is driven by local reputation, search engine visibility, and insurance-carrier relationships rather than by paid enterprise sales motions. There is no disclosed AI, ML, or software-product component to the offering; the differentiated technical content lies in certification, equipment, and process discipline rather than in proprietary algorithms.

Name

Disaster Relief

Legal name

Disaster Relief

Website

https://wnydisasterrelief.com

Company type

Private

Founded year

1998

Operating status

Operating

Headcount range

11–50 employees

Short description

Disaster Relief is an IICRC-certified fire, water, and mold restoration company founded in 1998, serving residential and commercial property owners across Western New York from locations in Collins and Hamburg, NY.

Ownership category

akta.pro rank

Product category

Property Restoration Services

NAICS

Remediation Services (56291), Remediation Services (562910), Remediation and Other Waste Management Services (5629)

SIC

Services-Miscellaneous Repair Services (7600), Sanitary Services (4950), Hazardous Waste Management (4955)

akta.pro primary industry

Contents & Personal Property Restoration (Pack-Out, Cleaning, Storage) (HSAPAOAF)

akta.pro secondary industries

Disaster Recovery & Restoration General Contracting (IMAFAAAJ), Emergency Response & Disaster Recovery (Water Intrusion/Mold/Contamination) (BPALALAI), Natural Disaster Preparedness & Recovery (Storm/Flood/Wildfire) (BPABANAI)

Keywords

• Water damage restoration
• Fire damage restoration
• Mold remediation services
• Property restoration services
• Disaster cleanup services

Headquarters

HQ city

Collins

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Supply Chain

Revenue model

1. Emergency Disaster Relief Services: One-time professional services for water damage restoration, fire damage repair, mold remediation, sewage cleanup, and related emergency services. Revenue generated through direct service fees billed to property owners and/or insurance companies.
2. Financing Services: Partnership with GreenSky to provide 100% financing options for customers whose insurance claims are denied or have non-covered losses. Facilitates financing but does not appear to be a direct revenue stream.

Go-to-market motion1 record

Distribution channels1 record

Marketing channels4 records

Core offering

Disaster Relief is a property restoration company that provides water damage restoration, fire and smoke damage restoration, and mold remediation services, along with supplementary offerings such as sewage backup cleanup, sanitizing and disinfection, board-up services, air duct cleaning, frozen pipe water damage repair, and emergency plumbing. The company operates 24/7 for emergency response and serves both residential and commercial property owners in the Western New York region.

Product overview

Disaster Relief is a disaster restoration service company offering a unified suite of property damage recovery services in Western New York. The core service portfolio includes Water Damage Restoration (water extraction, drying, and restoration), Fire Damage Services (smoke and soot removal, structural repair), Mold Remediation & Removal (certified by New York State), Sewage Backup Cleanup (hazardous material handling), Sanitizing & Disinfection Services (including COVID-19 protocols using ULV foggers and ATP meter testing), Board-Up Services (24-hour emergency securing of properties), Air Duct Cleaning Services (HVAC system cleaning), and Frozen Pipe Water Damage Repair. The company operates as a single-service business rather than a platform architecture. Additional offerings include Emergency Plumbing Services and GreenSky Financing partnerships for payment options.

Differentiator

Problem solved

Functional benefit

Products and services

• Water Damage Restoration End-to-end water damage restoration service including water extraction, drying, and structural restoration for residential and commercial properties impacted by flooding, leaks, burst pipes, or other water-related incidents. Targeted at homeowners and property managers in Western New York facing sudden water intrusion.
• Fire and Smoke Damage Restoration Restoration and cleanup service for properties damaged by fire, smoke, and soot, addressing structural damage, odor, and contamination. Targeted at residential and commercial property owners after fire incidents.
• Mold Remediation and Removal Professional mold identification, containment, and removal service to address mold growth and associated health/structural risks in residential and commercial properties.
• Sewage Backup Cleanup Hazardous cleanup and sanitization service for properties affected by sewage backups, addressing contamination and health risks. Targeted at property owners facing biohazard conditions.
• Sanitizing and Disinfection Services Sanitizing and disinfection service applied to properties after contamination incidents, providing deep cleaning to address pathogens and residues. Targeted at both residential and commercial customers.
• Board-Up Services Emergency board-up service to secure damaged properties (e.g., after fire, storm, or vandalism) by covering windows, doors, and other openings. Targeted at property owners needing immediate property securing.
• Air Duct Cleaning Cleaning of HVAC air ducts to remove dust, debris, smoke residues, and contaminants, often performed after fire, smoke, water, or mold incidents. Targeted at residential and commercial HVAC systems.
• Frozen Pipe Water Damage Repair Specialized repair and restoration service for water damage caused by frozen or burst pipes, common in cold-climate regions such as Western New York. Targeted at homeowners and property managers during winter weather events.
• Emergency Plumbing Services Emergency plumbing service to address active leaks, burst pipes, and related issues that cause or threaten water damage. Targeted at property owners needing rapid plumbing intervention.
• GreenSky Financing Consumer financing offering through GreenSky to help customers fund out-of-pocket restoration costs not covered by insurance. Targeted at residential property owners needing payment flexibility.

Named customers7 records

Segments3 records

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Scale indicators3 records

Recent moves4 records

Expansion highlights4 records

Direct peers

• Paul Davis Restoration: National franchise network providing residential and commercial restoration services including water, fire, mold, and storm damage recovery. Direct competitor with similar service offerings and insurance coordination focus.
• BELFOR Property Restoration: Global leader in property restoration and disaster recovery with comprehensive water, fire, and storm damage services. Competitor in the same regional market with significantly larger scale and broader service capabilities.
• ServiceMaster Restore: Major national disaster restoration brand offering water damage, fire damage, and mold remediation services to residential and commercial customers. Directly comparable in service portfolio and insurance coordination model to Disaster Relief.
• PuroClean: National franchise system specializing in property damage restoration including water damage, fire damage, mold remediation, and biohazard cleanup. Operates franchise locations serving the same Western New York customer segments.
• Rainbow Restoration: Franchise restoration company offering water damage, fire damage, mold remediation, and carpet cleaning services. Competes directly with Disaster Relief in residential and commercial restoration markets.
• AdvantaClean: Franchise-based provider of water damage restoration, mold remediation, and indoor air quality services. Operates in similar residential and commercial customer segments with comparable service portfolio.
• 1-800-WATER DAMAGE: National franchise network specializing in water damage restoration and related property recovery services. Direct peer in service offerings, target customer segments, and insurance coordination approach.
• Restoration 1: National restoration franchise offering water, fire, mold, and sewage cleanup services. Competes with Disaster Relief across similar customer segments and geographic markets in the Eastern United States.
• Servpro: Largest national franchise network in disaster restoration services, including water, fire, and mold remediation. Servpro operates franchise locations throughout Western New York and represents the most direct head-to-head competitor for Disaster Relief's customer base and service offerings.

Regional players

• Dry Force: Regional water damage and restoration company operating in Texas markets. While not in the same geography, they offer a comparable service portfolio and serve as a useful comparable for regional restoration business models and unit economics.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat3 records

Key risks7 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/disaster-relief-inc

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Disaster Relief