Health Consumers' Council WA
- Company typePrivate
- Founded1995
- HeadquartersPerth, Australia
- Headcount11–50
- GTM typeB2C
- OfferingServices
Health Consumers' Council WA firmographics
Firmographics- Name
- Health Consumers' Council WA
- Legal name
- Health Consumers' Council (WA) Inc.
- Website
- https://hconc.org.au
- Company type
- Private
- Founded year
- 1995
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Ownership category
- akta.pro rank
Health Consumers' Council WA industry classification
Industry- Product category
- Consumer Health Advocacy Services
- NAICS
- Individual and Family Services (6241), Other Individual and Family Services (624190)
- SIC
- Services-Social Services (8300), Services-Misc Health & Allied Services, Nec (8090)
- akta.pro primary industry
- Patient Advocacy, Navigation & Access to Care (BPAGACAH)
- akta.pro secondary industry
- Health Equity, Access & Social Determinants Programs (BPAIAJAO)
Keywords
Where Health Consumers' Council WA is headquartered
LocationHeadquarters
- HQ city
- Perth
- HQ country
- Australia
- HQ region
- Oceania
Offices1 record
Markets served
Health Consumers' Council WA business model
Business model- GTM type
- B2C
- Offering type
- Services
- Cost components
- Personnel, Operations, Marketing or Sales, Others
Revenue model
- Government Funding: Receives funding from State and Commonwealth government agencies to operate as WA's peak health consumer organization and provide free advocacy services.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Freemium | Others | Free service for all health consumers in Western Australia |
Go-to-market motion1 record
Distribution channels4 records
Marketing channels11 records
Health Consumers' Council WA product offering
Product offeringCore offering
Health Consumers' Council WA provides free individual health advocacy to Western Australian consumers navigating hospitals, GPs, specialists and allied health services, including help with complaints, rights, medical records and meetings. It also delivers systemic advocacy through committee participation, policy submissions and partnerships with WA Health and the Commonwealth, alongside training programs (Aboriginal Patient Advocacy, CaLD, consumer representative), a consumer representative network, and a Resources Hub of health information.
Product overview
Health Consumers' Council WA operates as a non-profit health advocacy organization providing a suite of interconnected services centered on individual advocacy support, systemic advocacy, and consumer engagement. The core offerings include the Individual Health Advocacy Service (free independent advocacy for healthcare consumers), Systemic Health Advocacy (policy influence through committee participation), Training and Workshops (cultural diversity, Aboriginal advocacy, consumer representation), and the Resources Hub (brochures, recordings, publications). Additional programs include the Consumer Representative Network, Aboriginal Engagement Program, Cultural Diversity Program, Patient Experience Movement, and Health Service Consulting. These services work together to amplify consumer voices and improve healthcare outcomes across Western Australia.
Differentiator
Problem solved
Functional benefit
Products and services
- Individual Health Advocacy Service Free, independent health advocacy for Western Australians navigating hospitals, GPs, specialists and allied health services, including support with understanding healthcare rights, accessing medical records, making complaints, writing correspondence and attending meetings with providers.
- Systemic Health Advocacy System-wide advocacy for consumer perspectives in health through participation on WA Health committees (Clinical Senate, Sustainable Health Review, EMR Clinical Leadership Group, Prison Health Clinical Governance Advisory Committee), policy submissions, and partnerships with government and health organisations.
- Training and Workshops
Quantifiable outcome
- Supports approximately 1,250 Western Australians annually with healthcare advocacy needs
- +1 more outcomes
Companies that use Health Consumers' Council WA
Customer profileNamed customers6 records
Segments8 records
Ideal customer profiles4 records
Health Consumers' Council WA technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Health Consumers' Council WA partnerships and signals
Strategic signalPartnerships
18 partnerships are on record, tiered core and minor.
- General Practices across WAcorePartnership network with general practices across Western Australia for referral of patients needing advocacy support and coordinated care.
- Allied Health ProviderscorePartnerships with allied health providers for coordinated consumer support and referral pathways.
- Aboriginal Community Controlled OrganisationscoreStrong partnerships with Aboriginal Community Controlled Organisations for culturally safe advocacy services to Aboriginal consumers.
- Multicultural ServicescorePartnerships with multicultural services to support culturally and linguistically diverse communities in accessing healthcare advocacy.
- Legal Support ServicescorePartnerships with legal support services to provide comprehensive advocacy including information on legal options for consumers.
- Community OrganisationscorePartnerships with various community organisations across WA for referral and coordinated support of consumers.
- Government ServicescorePartnerships with government health services including WA Health for system-level advocacy and policy input.
- WA Health DepartmentcoreFunding and partnership with WA State Government for operating as WA's peak health consumer organisation and Sustainable Health Review implementation.
- Commonwealth Government AgenciescoreFunding from Commonwealth agencies to support health consumer advocacy services.
- HealthwaycorePartnership with Healthway (WA health promotion agency) focusing on prevention, community wellbeing, and health promotion. Regular meetings to strengthen grassroots, community-led prevention initiatives.
- The WELL CollaborativecoreInitiative supported since 2018 by WA Health and WAPHA, bringing together people with lived experience with academics and health practitioners to shape policy and system change for WA Healthy Weight Action Plan.
- Clinical Governance Advisory Committee – Prison HealthminorCommittee participation for consumer perspective in prison health governance.
- Clinical Senate and Clinical Senate ExecutivecoreSystemic advocacy through participation in WA Clinical Senate for medical professional leadership.
- Curtin School of Allied Health Advisory BoardminorAcademic partnership providing consumer perspective on allied health education.
- Electronic Medical Record Clinical Leadership GroupcoreConsumer representation in WA EMR program to ensure consumer voice in digital health transformation.
- Sustainable Health Review Partnership GroupcoreSystemic advocacy through SHR Partnership Group, SHR Program Board, SHR 4 Steering Committee, and SHR 4 Co-Leads for health system transformation.
- WA Aged Care Collaboration GroupminorConsumer advocacy in aged care sector through collaborative group.
- WACOSS Peaks ForumminorParticipation in WA Council of Social Service peaks forum for community sector advocacy.
Scale indicators3 records
Health Consumers' Council WA competitors and assessment
Company assessmentDirect peers
- Health Consumers Queensland: Queensland's peak body for health consumer engagement, providing consumer advocacy and participation programs. Closely comparable mandate and operating model to HCCWA in a different jurisdiction.
- Health Consumers NSW: NSW's peak health consumer advocacy body, providing individual advocacy, systemic advocacy and consumer engagement. Most direct structural parallel to HCCWA, operating at the state level with the same mission and funding model.
- Health Consumer Alliance (SA) — Health Consumers Alliance of SA: South Australia's health consumer advocacy alliance, providing individual advocacy and systemic consumer representation. Same peak-body advocacy model as HCCWA, focused on SA.
- Health Care Consumers' Association (ACT): ACT-based health consumer advocacy organization providing individual advocacy, consumer representation and health literacy programs — another state-level peer operating the same individual+systemic advocacy model as HCCWA.
- Health Issues Centre (Victoria): Victoria's independent peak body for health consumers, delivering individual advocacy support, consumer participation programs and policy input — directly comparable to HCCWA's service mix in a different state jurisdiction.
Broad incumbents
- Consumers Health Forum of Australia: National peak body representing health consumers across Australia. Broader in geographic scope and policy remit than HCCWA, but operates the same consumer-advocacy mission at a national level and frequently partners with state-level bodies like HCCWA.
Emerging players
- Aboriginal Health Council of Western Australia: Peak Aboriginal health body in WA, partnering closely with HCCWA on Aboriginal consumer advocacy. Overlaps with HCCWA's Aboriginal Engagement Program and represents a key referral partner.
- Carers WA: WA-based advocacy and support organization for unpaid carers, overlapping with HCCWA's family/carer segment and partnering on healthcare navigation. Adjacent mission with significant overlap in target population.
Regional players
- Patients Association (UK): UK-based patient advocacy charity providing a national helpline and policy advocacy. Functionally analogous to HCCWA in a different geography — useful international reference for peak-body patient advocacy operating model.
- Patient Advocate Foundation (US): US-based nonprofit providing case management and advocacy services to patients facing healthcare access barriers. Directly comparable service model (individual case advocacy) at much larger scale, providing a benchmark for what a scaled advocacy nonprofit can become.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks6 records
Key highlights7 records
Customer concentration
Health Consumers' Council WA social profiles
Digital presenceHealth Consumers' Council WA financial estimates
Financial estimateRevenue estimate
Valuation estimate
Health Consumers' Council WA leadership team
Management profileNumber of profiles
Profiles3 records
Health Consumers' Council WA funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Health Consumers' Council WA M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Health Consumers' Council WA
What does Health Consumers' Council WA do?
Health Consumers' Council WA provides free individual health advocacy to Western Australian consumers navigating hospitals, GPs, specialists and allied health services, including help with complaints, rights, medical records and meetings. It also delivers systemic advocacy through committee participation, policy submissions and partnerships with WA Health and the Commonwealth, alongside training programs (Aboriginal Patient Advocacy, CaLD, consumer representative), a consumer representative network, and a Resources Hub of health information.
Is Health Consumers' Council WA a public or private company?
Health Consumers' Council WA is a private company. It is classified as nonprofit foundation owned and is currently operating.
When was Health Consumers' Council WA founded?
Health Consumers' Council WA was founded in 1995. It employs 11 to 50 people.
Where is Health Consumers' Council WA based?
Health Consumers' Council WA is headquartered in Perth, Australia, in the Oceania region.
How does Health Consumers' Council WA make money?
One revenue line is on record: government Funding.
Who are Health Consumers' Council WA's main competitors?
Direct peers on record are Health Consumers Queensland, Health Consumers NSW, Health Consumer Alliance (SA) — Health Consumers Alliance of SA, Health Care Consumers' Association (ACT) and Health Issues Centre (Victoria). Consumers Health Forum of Australia is listed as a broad incumbent. Emerging players are Aboriginal Health Council of Western Australia and Carers WA. Regional players are Patients Association (UK) and Patient Advocate Foundation (US).
Does Health Consumers' Council WA have an API?
No public API is recorded for Health Consumers' Council WA.
What industry is Health Consumers' Council WA in?
Health Consumers' Council WA's product category is Consumer Health Advocacy Services. Its primary akta.pro industry code is BPAGACAH, Patient Advocacy, Navigation & Access to Care, with a secondary code of BPAIAJAO, Health Equity, Access & Social Determinants Programs. Its NAICS code is 6241 and its SIC code is 8300.