Vencore Global Services
Vencore Global Services is an India-headquartered outsourcing firm delivering outbound B2B/B2C telemarketing, sales lead generation, appointment setting, and CATI-based market research services to clients across Australia, the United States, the United Kingdom, and other international markets.
- Company typePrivate
- Founded2015
- HeadquartersDelhi, India
- Headcount11–50
- GTM typeB2B
- OfferingServices
What Vencore Global Services does
Vencore Global Services is an India-based outsourcing company that delivers outbound B2B and B2C telemarketing and market research services to clients in Australia, the United States, the United Kingdom, and other international markets. Founded in 2015 and headquartered in Delhi, the company operates a CATI (Computer Assisted Telephone Interviewing) platform staffed by ISMM Telesales Award-trained agents with stated multilingual capabilities across EMEA, APAC, Americas, and Rest of World regions, scaling up to 150 stations.
The core service portfolio is anchored by two lines: Telemarketing Services (encompassing event marketing, sales lead generation, appointment setting, and telesales using BANT qualification methodology with blanket call recording) and Market Research Services (encompassing pre-sales and post-sales research, customer satisfaction surveys, and data cleansing/enhancement). Supporting offerings include integrated digital marketing services (SEO, PPC, email, social media, website design) and system integration with client CRM platforms via an in-house development team. The company holds MRS company partner status, IQCS certification, MRS A.I.T.S interviewer training accreditation, and claims FCA compliance capability, which it uses to differentiate from non-accredited voice-contact vendors.
The business operates on a project-based, quote-based professional services revenue model with no publicly disclosed pricing. Clients are served through direct enterprise contracts and inside sales account managers across verticals including Solar/Energy, Life & Health Insurance, Mortgage/Brokerage, and Home Improvements, alongside B2B and B2C enterprises generally. The company is privately held, has not disclosed any funding rounds or M&A activity, has no disclosed management team beyond general contacts, and operates with a small stated employee base (11–50) supplemented by what appears to be a larger contracted agent pool.
Vencore Global Services firmographics
Firmographics- Name
- Vencore Global Services
- Legal name
- Vencore Global Services
- Website
- https://vencoreglobalservices.com
- Company type
- Private
- Founded year
- 2015
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Vencore Global Services is an India-headquartered outsourcing firm delivering outbound B2B/B2C telemarketing, sales lead generation, appointment setting, and CATI-based market research services to clients across Australia, the United States, the United Kingdom, and other international markets.
- Ownership category
- akta.pro rank
Vencore Global Services industry classification
Industry- Product category
- Outsourced Telemarketing and Market Research Services
- NAICS
- Telemarketing Bureaus and Other Contact Centers (561422), Telephone Call Centers (56142), Advertising Agencies (541810)
- SIC
- Services-Advertising Agencies (7311), Services-Help Supply Services (7363)
- akta.pro primary industry
- Telesales & Inside Sales Outsourcing (B2B/B2C) (BPAAADAE)
- akta.pro secondary industries
- B2B Appointment Setting & SDR/BDR Outsourcing (BPAAADAA), Telemarketing & Telesales Services (Outbound/Inbound) (BPAFAKAC)
Keywords
Where Vencore Global Services is headquartered
LocationHeadquarters
- HQ city
- Delhi
- HQ country
- India
- HQ region
- Asia
Offices1 record
Markets served
Vencore Global Services business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Infrastructure, Marketing or Sales, Technology or R&D
Revenue model
- Outsourced Telemarketing Services: B2B and B2C telemarketing services delivered by trained agents for lead generation, appointment setting, and sales outreach campaigns. Revenue generated through contracted service engagements with clients.
- Market Research Services: Telephone-based pre-sales and post-sales research services including customer satisfaction surveys, delivered to MRS standards with multilingual capabilities.
- Digital Marketing Services: Integrated digital marketing solutions including SEO, PPC, email marketing, social media marketing, and website design services.
- Data Cleansing and Enhancement: Database cleaning, validation, and enhancement services to maintain accurate marketing data for clients.
Go-to-market motion2 records
Distribution channels2 records
Marketing channels7 records
Vencore Global Services product offering
Product offeringCore offering
Vencore Global Services runs outbound B2B and B2C telemarketing campaigns and market research programs on behalf of clients in Australia, the United States, and other international markets. Its delivery scope covers appointment setting, sales lead generation, telesales, customer satisfaction surveys, data cleansing and enhancement, event marketing support, and digital marketing services. Operations are delivered from a Delhi-based facility with up to 150 calling stations, CATI tooling, and multilingual agent capability.
Product overview
Vencore Global Services is a B2B/B2C telemarketing and market research outsourcing company offering a portfolio of voice contact services. The core offerings include Outbound Telemarketing Services and Market Research Services as the primary product lines. Telemarketing encompasses Event Marketing, Sales Lead Generation, Appointment Setting, and Telesales sub-products. Market Research includes Customer Satisfaction Surveys and Data Cleansing/Enhancement services. The company also offers Digital Marketing Services as an integrated offering covering email marketing, online advertising (PPC), search engine optimization, social media marketing, and website design. Supporting services include data supply, consultancy, training, and system integration with client CRM platforms.
Differentiator
Problem solved
Functional benefit
Products and services
- Outbound B2B and B2C Telemarketing Outbound calling campaigns run on behalf of business clients targeting either B2B or B2C prospects, delivered from a CATI-enabled 150-station contact center using the BANT qualification framework.
- Event Marketing Telemarketing-driven promotion and audience-building support for client events, using outbound calling to drive registrations, attendance, and follow-up engagement.
- Sales Lead Generation Outbound lead generation programs that identify, contact, and qualify prospective customers for client sales pipelines, applying the BANT qualification framework.
- Appointment Setting Outbound calling service that books qualified meetings and appointments on behalf of client sales teams.
- Telesales Outbound telephone-based sales execution on behalf of clients, conducted by ISMM-trained agents from the Delhi contact center.
- Market Research Primary market research programs delivered under MRS accreditation using CATI technology and multilingual calling capability to gather data for clients.
- Customer Satisfaction Surveys Outbound telephone-based customer satisfaction measurement programs conducted on behalf of client organizations, executed under MRS-accredited research standards.
- Data Cleansing and Enhancement Outbound calling-based service that validates, corrects, and enriches client customer and contact databases.
- Digital Marketing Services Digital marketing execution support offered alongside the firm's telemarketing and research portfolio for client demand-generation programs.
Quantifiable outcome
- B2B/B2C data decays at approximately 30% per year; their database cleaning services help prevent 60% of marketing data from becoming outdated within two years
- +1 more outcomes
Companies that use Vencore Global Services
Customer profileNamed customers4 records
Segments6 records
Ideal customer profiles1 record
Vencore Global Services technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature6 records
Vencore Global Services partnerships and signals
Strategic signalPartnerships
Three partnerships are on record, tiered core.
- Market Research SocietycoreVencore Global Services is a company partner of the Market Research Society (MRS), demonstrating commitment to industry standards and professional excellence in market research delivery.
- MRS A.I.T.S (Accredited Interviewer Training Scheme)coreThe company is accredited with the MRS A.I.T.S scheme, indicating trained researchers who meet industry standards for interviewer training and certification.
- IQCS (International Quality Certification Standard)coreVencore Global Services operates under IQCS controlled standards for market research quality assurance, ensuring consistent delivery across surveys.
Scale indicators3 records
Recent moves5 records
Expansion highlights5 records
Vencore Global Services competitors and assessment
Company assessmentDirect peers
- Qualfon: Outsourced contact center and BPO provider with sales lead generation and customer satisfaction survey offerings. Comparable as a direct mid-market peer in outbound voice services.
- Firstsource Solutions: India-headquartered BPO offering customer experience, sales support, and market research services globally. Comparable as an India-based direct peer with similar offshore delivery model.
- Alorica: Privately held BPO with extensive outbound sales, lead generation, and customer contact center operations. Comparable as a direct mid-market peer in voice-contact outsourcing.
- TaskUs: Digital-first BPO serving sales and customer experience needs with significant outbound engagement operations. Comparable as a direct peer in outsourced sales and lead-gen services.
- Concentrix Corporation: Global BPO delivering customer experience, sales, and telemarketing services at scale across multiple verticals. Comparable as a direct telesales and lead-generation outsourcing competitor.
- VXI Global Solutions: BPO focused on customer experience and sales support including outbound telemarketing. Comparable as a mid-market direct peer with similar voice-contact services.
- TTEC Holdings: Customer experience and BPO provider with significant sales lead generation and telesales service lines. Comparable as a direct competitor in outsourced B2B/B2C voice services.
- Hinduja Global Solutions (HGS): Global BPO with India operations providing customer service, telemarketing, and lead generation. Comparable as an India-headquartered direct peer offering similar voice-contact outsourcing.
- Sitel Group (Foundever): Global CX and BPO provider with significant telemarketing and customer contact capabilities. Comparable as a direct peer in outsourced sales and customer engagement services.
Broad incumbents
- Teleperformance: World's largest call center and BPO operator with extensive outbound telemarketing and market research capabilities. Comparable as a large-scale incumbent in the same voice-contact services category.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat5 records
Key risks6 records
Key highlights6 records
Customer concentration
Vencore Global Services social profiles
Digital presenceVencore Global Services financial estimates
Financial estimateRevenue estimate
Valuation estimate
Vencore Global Services leadership team
Management profileNumber of profiles
Vencore Global Services funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Vencore Global Services M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Vencore Global Services
What does Vencore Global Services do?
Vencore Global Services runs outbound B2B and B2C telemarketing campaigns and market research programs on behalf of clients in Australia, the United States, and other international markets. Its delivery scope covers appointment setting, sales lead generation, telesales, customer satisfaction surveys, data cleansing and enhancement, event marketing support, and digital marketing services. Operations are delivered from a Delhi-based facility with up to 150 calling stations, CATI tooling, and multilingual agent capability.
Is Vencore Global Services a public or private company?
Vencore Global Services is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Vencore Global Services founded?
Vencore Global Services was founded in 2015. It employs 11 to 50 people.
Where is Vencore Global Services based?
Vencore Global Services is headquartered in Delhi, India, in the Asia region.
How does Vencore Global Services make money?
Four revenue lines are on record. Outsourced Telemarketing Services are the primary driver. The others are market Research Services, digital Marketing Services and data Cleansing and Enhancement.
Who are Vencore Global Services's main competitors?
Direct peers on record are Qualfon, Firstsource Solutions, Alorica, TaskUs, Concentrix Corporation, VXI Global Solutions, TTEC Holdings, Hinduja Global Solutions (HGS) and Sitel Group (Foundever). Teleperformance is listed as a broad incumbent.
Does Vencore Global Services have an API?
No public API is recorded for Vencore Global Services.
What industry is Vencore Global Services in?
Vencore Global Services's product category is Outsourced Telemarketing and Market Research Services. Its primary akta.pro industry code is BPAAADAE, Telesales & Inside Sales Outsourcing (B2B/B2C), with a secondary code of BPAAADAA, B2B Appointment Setting & SDR/BDR Outsourcing. Its NAICS code is 561422 and its SIC code is 7311.