Easylink
Easylink is a not-for-profit community transport organization serving Sydney's Northern Beaches, providing door-to-door transport, NDIS disability transport, social outings, hospital shuttles, shopping trips and vehicle hire for older people, people with disability, and transport-disadvantaged individuals.
- Company typePrivate
- Founded1982
- HeadquartersCromer, Australia
- Headcount51–100
- GTM typeB2C
- OfferingServices
What Easylink does
Easylink Community Services Limited is a not-for-profit community transport organization founded in 1982 and headquartered in Cromer, New South Wales, serving Sydney's Northern Beaches. It provides door-to-door transport for older people, people with disability, and other transport-disadvantaged individuals through a suite of services: Individual Transport, Disability (NDIS) Transport, Social Outings, Hospital and Medical Shuttles (including the Northern Beaches Hospital route), Group Shopping Trips, Scotland Island Community Transport, Vehicle Hire, and a Transport for NSW-funded Travel Training Program. The operating platform is a community transport management system paired with 'Robert the Robot', an automated phone reminder service that contacts customers the day before scheduled trips to confirm bookings and pickup windows — a contractual requirement under its Transport for NSW block funding agreement.
The organization operates a fleet of approximately 20 mini-buses, vans and cars, covering close to 500,000 kilometres per year to deliver more than 50,000 passenger trips and serving roughly 9,500 customers, supported by 51-100 staff and 70-100+ committed volunteers (many recently retired professionals). Customer acquisition is primarily referral-driven through My Aged Care (Commonwealth Home Support Programme), the National Disability Insurance Scheme, and direct partnerships with disability service organizations such as Sunnyfield and Cerebral Palsy Alliance, with private/self-pay bookings accepted for those outside government programs.
Revenue is assembled from five streams: Transport for NSW block funding, Australian Government Department of Health CHSP grants, NDIS service payments for Assist-Travel/Transport and Participate Community, private customer fees (e.g., $60 per social outing plus a $20 surcharge for NDIS/private/home care package customers; $6+ for the hospital shuttle), and tax-deductible donations and bequests. Easylink is a registered charity and public benevolent institution governed by the Australian Charities and Not-for-Profit Commission, led by Chairperson Debbie Organ and General Manager Dan Giles (appointed October 2019), and holds HDAA-verified compliance with NSW Disability Service Standards.
Easylink firmographics
Firmographics- Name
- Easylink
- Legal name
- Easylink Community Services Limited
- Website
- https://easylink.com.au
- Company type
- Private
- Founded year
- 1982
- Operating status
- Operating
- Headcount range
- 51–100 employees
- Short description
- Easylink is a not-for-profit community transport organization serving Sydney's Northern Beaches, providing door-to-door transport, NDIS disability transport, social outings, hospital shuttles, shopping trips and vehicle hire for older people, people with disability, and transport-disadvantaged individuals.
- Ownership category
- akta.pro rank
Easylink industry classification
Industry- Product category
- Community Transport Services
- NAICS
- Special Needs Transportation (485991)
- SIC
- Local & Suburban Transit & Interurban Hwy Passenger Trans (4100)
- akta.pro primary industry
- Door-to-Door Senior Ride Services (Non-Medical) (HSABAOAB)
- akta.pro secondary industries
- Wheelchair-Accessible Vehicle (WAV) & Stretcher Transport Services (TLAFAKAC), Medical / Assisted Transport (Non-Emergency) (THADAEAJ), Transportation, Escort & Appointment Accompaniment (Non-Medical) (HSABAAAF)
Keywords
Where Easylink is headquartered
LocationHeadquarters
- HQ city
- Cromer
- HQ country
- Australia
- HQ region
- Oceania
Offices2 records
Markets served
Easylink business model
Business model- GTM type
- B2C
- Offering type
- Services
- Cost components
- Personnel, Operations, Infrastructure, Marketing or Sales, Others
Revenue model
- Government Funding - Transport for NSW: Primary funding from Transport for NSW for community transport services
- Government Funding - Australian Government Department of Health: Funding through Commonwealth Home Support Programme (CHSP) for aged care transport services
- NDIS Service Payments: Registered NDIS provider receiving payments for Assist-Travel/Transport and Participate Community services
- Private Pay Customer Fees: Fees charged to private customers not eligible for government subsidies; $60 per social outing, additional $20 for NDIS/private/home care package customers
- Donations and Bequests: Tax-deductible donations from community members to support services not covered by government funding
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Unit Pricing | Per outing | Social outings - My Aged Care customers |
| Unit Pricing | Per outing | Social outings - NDIS/Private/Home Care Package customers |
| Unit Pricing | Per occurrence | Cancellation/No-show fee |
| Unit Pricing | Per trip | Hospital Shuttle - Northern Beaches Hospital |
| Other | One time | Donations |
Go-to-market motion2 records
Distribution channels3 records
Marketing channels5 records
Easylink product offering
Product offeringCore offering
Easylink provides door-to-door community transport services on Sydney's Northern Beaches for older people, NDIS participants, and transport-disadvantaged individuals. Its core offerings include individual transport, disability (NDIS) transport, social outings, hospital and medical shuttles, group shopping trips, Scotland Island community transport, and vehicle hire, delivered via a wheelchair-accessible fleet operated by staff and 70+ volunteers.
Product overview
Easylink offers a unified suite of community transport services centered on door-to-door transport with care. The core portfolio consists of Individual Transport, Disability (NDIS) Transport, Social Outings (including mystery drives), Hospital and Medical Shuttles, Group Shopping Trips, Scotland Island Community Transport, and Vehicle Hire. A complementary Travel Training Program helps customers build independence with public transport. Services are designed for older people, those with disability, and transport-disadvantaged individuals on Sydney's Northern Beaches, with funding from Transport for NSW and registration as NDIS and My Aged Care providers.
Differentiator
Problem solved
Functional benefit
Products and services
- Individual Transport Door-to-door transport service for individuals who have difficulty using public transport, providing personalized pickup and drop-off to destinations including shops, appointments, and social visits. For older people, transport-disadvantaged individuals, and those who cannot drive or access public/private transport.
- Disability (NDIS) Transport Specialized NDIS-registered transport services for people with disability, supporting travel to essential appointments, community activities, and centers such as Sunnyfield and Cerebral Palsy Alliance using wheelchair-accessible vehicles.
- Social Outings Group recreational transport to various destinations for social connection, including mystery drives and day trips to locations such as Hunter Valley, offering customers opportunities for community engagement.
- Hospital and Medical Shuttles Scheduled shuttle service connecting patients between hospitals, including a dedicated route between Mona Vale Hospital and Northern Beaches Hospital for medical appointments.
- Group Shopping Trips Organized group transport to shopping centers, allowing customers to shop together while maintaining independence and providing social interaction.
- Scotland Island Community Transport Specialized ferry and transport services connecting Scotland Island residents to the mainland for essential services, appointments, and shopping.
- Vehicle Hire Rental of Easylink's vehicles (mini buses, vans, and cars) to community members or organizations for transport needs.
- Travel Training Program Free training program funded by Transport for NSW to help adults who lack confidence using public transport, providing personalized transport planning and practical travel skills development.
Quantifiable outcome
- Over 50,000 passenger trips per year serving the community
- +3 more outcomes
Companies that use Easylink
Customer profileNamed customers3 records
Segments4 records
Ideal customer profiles3 records
Easylink technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature1 record
Easylink partnerships and signals
Strategic signalPartnerships
13 partnerships are on record, tiered minor.
- NSW Veterans AffairsminorSponsorship support for veteran transport services
- Northern Beaches Council (NBC)minorPartner organization supporting community transport initiatives
- Primary Health Network (PHN)minorPartner supporting healthcare transport coordination
- SIRA (State Insurance Regulatory Authority)minorPartner for insurance-related transport services
- Manly Leagues ClubminorLocal club providing sponsorship support
- Pittwater RSLminorLocal RSL providing sponsorship support
- Australian Peace Warriors Fund (APWF)minorCharitable organization sponsoring transport services
- Balgowlah RSLminorLocal RSL providing sponsorship support
- Department of Home AffairsminorFederal government sponsorship support
- Forestville RSLminorLocal RSL providing sponsorship support
- Good Things FoundationminorCharitable organization supporting community initiatives
- Harold Mitchell FoundationminorPhilanthropic foundation providing sponsorship
- MountiesminorLocal club providing sponsorship support
Scale indicators6 records
Recent moves6 records
Expansion highlights6 records
Easylink competitors and assessment
Company assessmentOthers
- Sunnyfield: Major disability service provider that is both a referral partner and end-referral destination for Easylink's NDIS transport customers. Comparable because it operates in the same NDIS-funded disability ecosystem and overlaps with Easylink on customer segments.
- Cerebral Palsy Alliance: Leading NDIS disability services provider that refers participants to Easylink for transport. Adjacent in the NDIS value chain rather than direct transport competitor, but central to Easylink's NDIS demand pipeline.
- Community Transport Organisation (CTO) NSW: Peak body representing NSW community transport operators; provides industry advocacy, training and standards. Relevant as the umbrella association setting the operating and compliance standards Easylink must meet, and as a route for sector-wide contract influence.
Regional players
- Somerset Community Transport: UK-based community transport charity serving older and disabled residents in a defined region with door-to-door and group outings. Closely comparable operating model, volunteer reliance, and customer mix; relevant as a peer for benchmarking unit economics and volunteer recruitment practices.
Broad incumbents
- HCT Group: UK not-for-profit community transport group operating a large fleet of accessible vehicles across multiple regions with volunteer driver programmes. Comparable scale, volunteer model, and multi-region footprint, though operating under UK local-authority commissioning rather than Australian state/federal contracts.
Direct peers
- TransitCare: Victorian-based not-for-profit community transport provider offering door-to-door transport, group outings and shopping trips for older people and people with disability — directly comparable operating model, funding mix (state government + HACC/My Aged Care equivalent) and customer segments.
Emerging players
- 13CABS / Silver Service / MAXI-TAXI (Wheelchair Accessible): Commercial taxi and on-demand WAV provider increasingly active in the accessible transport space. Not a direct substitute for community transport but a partial competitor for private-pay and NDIS Assist-Travel trips in metropolitan Sydney.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks6 records
Key highlights7 records
Customer concentration
Easylink social profiles
Digital presenceEasylink financial estimates
Financial estimateRevenue estimate
Valuation estimate
Easylink leadership team
Management profileNumber of profiles
Profiles9 records
Easylink funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Easylink M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Easylink
What does Easylink do?
Easylink provides door-to-door community transport services on Sydney's Northern Beaches for older people, NDIS participants, and transport-disadvantaged individuals. Its core offerings include individual transport, disability (NDIS) transport, social outings, hospital and medical shuttles, group shopping trips, Scotland Island community transport, and vehicle hire, delivered via a wheelchair-accessible fleet operated by staff and 70+ volunteers.
Is Easylink a public or private company?
Easylink is a private company. It is classified as nonprofit foundation owned and is currently operating.
When was Easylink founded?
Easylink was founded in 1982. It employs 51 to 100 people.
Where is Easylink based?
Easylink is headquartered in Cromer, Australia, in the Oceania region.
How does Easylink make money?
Five revenue lines are on record. Government Funding - Transport for NSW is the primary driver. The others are government Funding - Australian Government Department of Health, NDIS Service Payments, private Pay Customer Fees and donations and Bequests.
Who are Easylink's main competitors?
Others on record are Sunnyfield, Cerebral Palsy Alliance and Community Transport Organisation (CTO) NSW. Somerset Community Transport is listed as a regional player. HCT Group is listed as a broad incumbent. TransitCare is listed as a direct peer. 13CABS / Silver Service / MAXI-TAXI (Wheelchair Accessible) is listed as an emerging player.
Does Easylink have an API?
No public API is recorded for Easylink.
What industry is Easylink in?
Easylink's product category is Community Transport Services. Its primary akta.pro industry code is HSABAOAB, Door-to-Door Senior Ride Services (Non-Medical), with a secondary code of TLAFAKAC, Wheelchair-Accessible Vehicle (WAV) & Stretcher Transport Services. Its NAICS code is 485991 and its SIC code is 4100.