TransitCare
- Company typePrivate
- Founded1992
- HeadquartersLoganlea, Australia
- Headcount51–100
- GTM typeB2C
- OfferingServices
TransitCare firmographics
Firmographics- Name
- TransitCare
- Legal name
- TransitCare
- Website
- https://transitcare.com.au
- Company type
- Private
- Founded year
- 1992
- Operating status
- Operating
- Headcount range
- 51–100 employees
- Ownership category
- akta.pro rank
TransitCare industry classification
Industry- Product category
- Community Transport Services
- NAICS
- Special Needs Transportation (485991), Other Transit and Ground Passenger Transportation (48599), Services for the Elderly and Persons with Disabilities (624120)
- SIC
- Transportation Services (4700), Local & Suburban Transit & Interurban Hwy Passenger Trans (4100)
- akta.pro primary industry
- Door-to-Door Senior Ride Services (Non-Medical) (HSABAOAB)
- akta.pro secondary industries
- Wheelchair-Accessible & Mobility Vehicle Transport (HSABAOAC), Caregiver/Family-Provided Transportation Coordination & Scheduling (HSABAOAI), Social, Community & Senior Center Outings Transport (HSABAOAG), Transportation, Escort & Appointment Accompaniment (Non-Medical) (HSABAAAF), Community Resources, Social Services & Transportation Coordination (HLADALAK)
Keywords
Where TransitCare is headquartered
LocationHeadquarters
- HQ city
- Loganlea
- HQ country
- Australia
- HQ region
- Oceania
Offices11 records
Markets served
TransitCare business model
Business model- GTM type
- B2C
- Offering type
- Services
- Cost components
- Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales, Supply Chain
Revenue model
- Government-funded Transport Services: Contract revenue from government programs including NDIS transport funding, My Aged Care (CHSP and Support at Home), Queensland Community Transport Program, and Council Cabs programs. Most clients receive government funding which covers a portion of costs with client contributions.
- Self-funded Client Services: Direct payment from clients who do not qualify for government funding or live in areas without government-funded services. Tax-deductible donations also accepted.
- Agency and Provider Contracts: Contracts with aged care residential providers and NDIS care agencies who pay TransitCare to transport their clients. Revenue based on service agreements with performance reporting.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Transaction based/ take rate | Pay-as-you-go | Council Cabs - Low-cost shared transport |
| Usage-based | Pay-as-you-go | NDIS-funded transport |
| Subscription | Per trip | Government-funded trips (My Aged Care/Queensland Community Transport) |
Go-to-market motion2 records
Distribution channels5 records
Marketing channels6 records
TransitCare product offering
Product offeringCore offering
TransitCare provides door-to-door community transport services for older adults and people with disabilities across Queensland, taking clients from their home to medical appointments, shopping, social activities and back. Drivers meet clients at their front door, assist them into the vehicle, and escort them to their destination. The organisation also runs social activities and group excursions, Demand Responsive Transport (DRT), Council Cabs shared transport, and accessible tourism transport, with services funded through NDIS, My Aged Care (CHSP and Support at Home), Queensland Community Transport Program, and council partnerships.
Product overview
TransitCare is a not-for-profit community transport provider offering a unified suite of transport and social support services primarily for older people and people with disabilities in Queensland. The core offering is door-to-door community transport services, supplemented by social activities and events, accessible tourism transport, and agency/client services for aged care and NDIS providers. Services are funded through government programs (My Aged Care, NDIS, Queensland Community Transport Program) or self-funded by clients.
Differentiator
Problem solved
Functional benefit
Products and services
- Community Transport Services Door-to-door community transport service taking clients from their home to medical appointments, shopping, social activities, and back home. Drivers meet clients at their front door, assist them into vehicles, and provide end-to-end support.
- Social Activities & Events Social outings and group activities including sightseeing, dining out, shopping, cultural experiences, craft, trivia, painting, singing, and exercise classes for clients in Townsville, Brisbane, Logan, and Gold Coast.
- Group Adventures Tailored transport and excursion services for retirement villages, aged care homes, and community clubs including Rotary, Probus, and Lions, designed for groups of up to 40 people.
- Accessible Tourism Transport Accessible transport for tourists and visitors with disability or mobility challenges, providing pickup/drop-off from cruise ships or hotels, wheelchair-accessible vehicles, and customised sightseeing itineraries in Cairns, Townsville, Brisbane, and Gold Coast.
- Agency Client Services Contracted transport and social support services delivered on behalf of aged care residential providers and NDIS care agencies, including driver recruitment, fleet resources, real-time scheduling, and detailed performance reporting.
- Social Circle Four-hour social sessions at TransitCare's Beenleigh venue featuring craft, painting, trivia, exercise classes, and themed activities, with door-to-door pickup, morning tea, and lunch included.
- Demand Responsive Transport (DRT) Flexible, shared, and pre-booked transport service connecting people to the public transport network, operated by TransitCare as service delivery partner for Translink in Logan and Tamborine Mountain areas.
- Council Cabs Shared, low-cost transport program delivered by TransitCare for Brisbane City Council and Logan City Council, offering affordable transport to essential services like grocery shopping, banking, and post offices.
Companies that use TransitCare
Customer profileNamed customers7 records
Segments5 records
Ideal customer profiles5 records
TransitCare technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature3 records
TransitCare partnerships and signals
Strategic signalPartnerships
13 partnerships are on record, tiered core and minor.
- AllintocoreNew partnership creating more transport options for older people on the Gold Coast. Both organisations share commitment to helping older people stay connected, independent and supported through safe and reliable transport. Collaboration focused on creating more 'journeys that matter' for local communities.
- Beacon LightingminorSupported TransitCare's new Parkinson fleet base through generous support. Their contribution helped 'light the way for the future' at the expanded operations facility.
- Cairns Regional CouncilcoreNAIDOC Week engagement and discussions about improving access to transport and support services in North Queensland. Part of broader First Nations community engagement strategy.
- TAIHS (Torres and Cape Hospital and Health Service)coreNAIDOC Week partnership engagement focused on improving access to transport and support services for First Nations communities in North Queensland.
- Wuchopperen Health ServicecoreNAIDOC Week partnership engagement with First Nations health service to improve culturally responsive transport services.
- BM Webb IndustriesminorBrad Webb and BM Webb Industries provided the original site and helped establish the Townsville service locally, supporting the new branch office at Thuringowa Drive.
- Commonwealth Government (Department of Health and Aged Care)corePrimary government funder through My Aged Care, Commonwealth Home Support Program (CHSP), and Support at Home programs. Funds community transport services for eligible Australians.
- Queensland Government (Department of Families, Seniors, Disability Services and Child Safety)coreGovernment funder of Queensland Community Transport Program and other state-based transport assistance programs.
- Logan City CouncilcoreCouncil Cabs provider for Logan City Council. Partnership focused on transport equity across Logan. Mayor Ali Raven visited head office to discuss shared transport equity goals.
- Brisbane City CouncilcoreTransitCare delivers Brisbane City Council's Council Cabs service on Brisbane's northside and southside. Affordable shared transport for eligible residents.
- TranslinkcoreTransitCare is the service delivery partner for Demand Responsive Transport (DRT) services in Logan and Tamborine Mountain areas, working with Translink.
- NDIS (National Disability Insurance Scheme)coreTransitCare is an accredited NDIS provider, delivering transport services to participants with permanent significant disabilities as funded within their NDIS plans.
- My Aged CarecoreGovernment gateway for aged care services. TransitCare is an approved provider under My Aged Care, delivering CHSP and Support at Home transport services.
Scale indicators6 records
Recent moves10 records
Expansion highlights6 records
TransitCare competitors and assessment
Company assessmentDirect peers
- BlueCare (UnitingCare Queensland): Queensland-based community and aged care provider under UnitingCare that delivers transport, home care, and social support to older people and people with disability — directly overlapping TransitCare's core service lines, funding programs (NDIS, My Aged Care), and Queensland footprint.
- Feros Care: Australian aged and community care provider operating across NSW, QLD and VIC that delivers My Aged Care and NDIS-funded services including transport and social support; closely comparable business model and funding mix to TransitCare.
- mecwacare: Victorian not-for-profit aged care and community services organisation providing transport, social support and in-home care to seniors; same NFP/government-funded transport-for-elderly model as TransitCare, though primarily regional to Victoria.
- KinCare: National in-home care provider delivering government-funded aged care (CHSP/Home Care Packages) and disability support including transport assistance; directly comparable service mix, funding sources and senior/disability customer base to TransitCare.
- Silver Chain Group: Large Australian health and community care provider offering home-based health, aged care, and community transport services, primarily in Western Australia; comparable funding mix (HACC/My Aged Care/NDIS equivalents) and door-to-door service ethos to TransitCare.
- Anglicare Australia: National network of community service organisations providing aged care, disability support and community transport across Australia; comparable to TransitCare in offering government-funded, non-medical transport and social support services to seniors and people with disability.
- Bolton Clarke: One of Australia's largest NFP aged-care providers, offering home care, retirement living and community transport services across QLD and other states; direct overlap with TransitCare on Queensland community transport, NDIS and My Aged Care funded services.
- Uniting (Uniting NSW/ACT): Major Australian NFP delivering aged, disability and community services — including community transport and social support — funded through NDIS and Commonwealth aged-care programs; comparable mission, payer mix, and customer segments to TransitCare.
Broad incumbents
- 13CABS (Wheelchair Access taxis): Australia's largest taxi network operating accessible (wheelchair-equipped) vehicles for hire across major cities; competes with TransitCare on point-to-point accessible transport for seniors and people with disability, but is a broader commercial mobility incumbent rather than a community NFP.
Emerging players
- Uber Assist: Uber's accessibility-focused product offering on-demand rides with driver-assist features for seniors and riders with mobility needs; an emerging tech-enabled alternative to TransitCare's door-to-door service for self-funded and partially government-funded trips.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks7 records
Key highlights7 records
Customer concentration
TransitCare social profiles
Digital presenceTransitCare compliance and trust
Trust signalCompliance2 records
TransitCare financial estimates
Financial estimateRevenue estimate
Valuation estimate
TransitCare leadership team
Management profileNumber of profiles
Profiles11 records
TransitCare funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
TransitCare M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about TransitCare
What does TransitCare do?
TransitCare provides door-to-door community transport services for older adults and people with disabilities across Queensland, taking clients from their home to medical appointments, shopping, social activities and back. Drivers meet clients at their front door, assist them into the vehicle, and escort them to their destination. The organisation also runs social activities and group excursions, Demand Responsive Transport (DRT), Council Cabs shared transport, and accessible tourism transport, with services funded through NDIS, My Aged Care (CHSP and Support at Home), Queensland Community Transport Program, and council partnerships.
Is TransitCare a public or private company?
TransitCare is a private company. It is classified as nonprofit foundation owned and is currently operating.
When was TransitCare founded?
TransitCare was founded in 1992. It employs 51 to 100 people.
Where is TransitCare based?
TransitCare is headquartered in Loganlea, Australia, in the Oceania region.
How does TransitCare make money?
Three revenue lines are on record. Government-funded Transport Services are the primary driver. The others are self-funded Client Services and agency and Provider Contracts.
Who are TransitCare's main competitors?
Direct peers on record are BlueCare (UnitingCare Queensland), Feros Care, mecwacare, KinCare, Silver Chain Group, Anglicare Australia, Bolton Clarke and Uniting (Uniting NSW/ACT). 13CABS (Wheelchair Access taxis) is listed as a broad incumbent. Uber Assist is listed as an emerging player.
Does TransitCare have an API?
No public API is recorded for TransitCare.
What industry is TransitCare in?
TransitCare's product category is Community Transport Services. Its primary akta.pro industry code is HSABAOAB, Door-to-Door Senior Ride Services (Non-Medical), with a secondary code of HSABAOAC, Wheelchair-Accessible & Mobility Vehicle Transport. Its NAICS code is 485991 and its SIC code is 4700.