Jack's Glass
Jack's Glass is a family-owned custom glass fabricator and installer serving residential, commercial, and auto customers across Pennsylvania's Greater Lehigh Valley, with four offices, mobile service, and 40-year preferred-vendor status with major insurance carriers.
- Company typePrivate
- Founded1920
- HeadquartersAllentown, United States
- Headcount11–50
- GTM typeB2B and B2C
- OfferingServices
What Jack's Glass does
Jack's Glass is a family-owned custom glass fabrication and installation company headquartered at 424 N Madison Street in Allentown, Pennsylvania, serving the Greater Lehigh Valley across roughly 25 municipalities within a one-hour radius. Founded around 1920 and currently owned by Rachel and Mike Bednar, the company operates four physical offices (Allentown, Bethlehem, Easton, Quakertown) plus a mobile service fleet, with Eric Rindock as General Manager. Its offering is organized into four service categories: auto glass (windshield replacement and chip repair, door/back/side glass, mirrors, insurance claim handling), shower glass (custom doors, neo-angle enclosures, steam units, privacy panels, splash and notch panels, optional Diamon-Fusion protective coating), residential glass (insulated windows, screens, mirrors, glass shelves and tabletops, stove glass, heirloom mirror restoration), and commercial glass (storefronts, tempered and plexiglass safety barriers, specialty glass types such as fire-rated and bullet-resistant, gym mirrors, display cases, emergency board-up). The company is WBE-certified (cert #2005124490), NGA-certified with master glaziers, OSHA- and OSHA10-compliant, and a Pennsylvania Registered Contractor (#PA022212).
Revenue mechanics are project-based and transactional rather than subscription-based: free consultations and free estimates feed into one-time quotes for residential and commercial installations, while auto glass work is billed per incident with most chip repairs fully covered by insurance due to waived deductibles. The company has held preferred-vendor status with all major insurance companies for 40 years and handles claim paperwork directly on behalf of customers, making insurance carriers a referral channel rather than a paying customer. Distribution is direct-to-consumer via phone (including 1-877-FIX-MY-GLASS), website quote requests, in-shop consultations, and on-site mobile installations. Customer segments are diversified across residential homeowners, commercial businesses, individual auto owners, and a secondary fleet-accounts segment, with named case evidence including a Fortune 500 conference-table project and hospitality clients such as hotels and assisted living residences.
The business does not develop software or platform products; no APIs, integrations, mobile apps, or AI/ML capabilities are disclosed. Technology differentiation is operational and trade-based: NGA-certified master glaziers, authorized-dealer status for the patented Diamon-Fusion shower coating with lifetime warranty, expertise in original-equipment-grade windshield replacement on ADAS-equipped vehicles (forward collision alert, lane-change cameras, rain sensors, heads-up displays), and a temperature-controlled in-shop installation bay enabling two-hour windshield replacements in adverse weather. Recognition includes the LV Chamber Excellence in Business award, six-time Readers' Choice Winner, and two-time Fastest Growing Business Award, all at the regional level.
Jack's Glass firmographics
Firmographics- Name
- Jack's Glass
- Legal name
- Jack's Glass
- Website
- https://jacksglass.com
- Company type
- Private
- Founded year
- 1920
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Jack's Glass is a family-owned custom glass fabricator and installer serving residential, commercial, and auto customers across Pennsylvania's Greater Lehigh Valley, with four offices, mobile service, and 40-year preferred-vendor status with major insurance carriers.
- Ownership category
- akta.pro rank
Jack's Glass industry classification
Industry- Product category
- Specialty Glass Contracting & Installation
- NAICS
- Glass and Glazing Contractors (23815), Glass and Glazing Contractors (238150), Automotive Glass Replacement Shops (811122), Glass Product Manufacturing Made of Purchased Glass (327215)
- SIC
- Glass Products, Made Of Purchased Glass (3231)
- akta.pro primary industry
- Glass Fabrication & Processing Services (Cutting/Edging/Drilling/Polishing) (IMADAHAI)
- akta.pro secondary industries
- Glass & Glazing Repair (Single-pane, Insulated Glass Unit replacement) (HSAGAEAD), Decorative, Patterned & Privacy Glass (Frosted/Textured/Colored) (IMADAHAG)
Keywords
Where Jack's Glass is headquartered
LocationHeadquarters
- HQ city
- Allentown
- HQ country
- United States
- HQ region
- North America
Offices4 records
Markets served
Jack's Glass business model
Business model- GTM type
- B2B and B2C
- Offering type
- Services
- Cost components
- Supply Chain, Personnel, Operations, Infrastructure, Marketing or Sales, Technology or R&D
Revenue model
- Custom Glass Fabrication & Installation: One-time project-based revenue from fabrication and installation of custom glass products including shower enclosures, mirrors, tabletops, commercial storefronts, and auto glass replacement.
- Auto Glass Repair & Replacement: Windshield chip repair and full replacement services for vehicles. Services billed directly or through insurance claims. Preferred vendor for all major insurance companies for 40 years.
- Insurance Claims Handling: Direct handling of auto glass insurance claims on behalf of customers as an approved provider for all major insurance companies, simplifying the customer experience.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Other | Pay-as-you-go | Windshield chip repair - often free through insurance |
| Other | Pay-as-you-go | Insurance-covered auto glass replacement |
| Other | Pay-as-you-go | Custom glass projects - quote-based |
Go-to-market motion2 records
Distribution channels6 records
Marketing channels8 records
Jack's Glass product offering
Product offeringCore offering
Jack's Glass is a specialty glass contractor that fabricates, sells, and installs custom glass products for residential, commercial, and automotive customers. Core deliverables include custom shower doors and enclosures, residential windows/screens/mirrors/tabletops/stove glass, commercial storefronts and specialty glass, and auto glass (windshield replacement, chip repair, side/back glass, mirror replacement). Service is delivered via mobile units, an in-shop temperature-controlled facility, and direct insurance-claims handling on behalf of customers across the Greater Lehigh Valley, Pennsylvania.
Product overview
Jack's Glass is a physical glass fabrication and installation service company operating in the Greater Lehigh Valley, Pennsylvania. The company does not offer a unified software product or platform — rather, it provides a portfolio of distinct physical product and service offerings organized into four main categories: (1) Auto Glass Services — encompassing windshield replacement, chip repair, door/back/side glass replacement, mirror repair, and insurance claims handling; (2) Shower Glass Services — including custom shower doors (single, sliding, barn door), neo-angle enclosures, steam shower glass, splash panels, notch panels, privacy panels, and angles & slopes glass, with an optional Diamon-Fusion protective coating treatment offering a lifetime warranty; (3) Residential Glass Services — covering insulated/double-paned windows, storm windows, window screens, glass shelves and tabletops, custom beveled mirrors, mirror heirloom restoration, and stove/pyroceramic glass replacement; and (4) Commercial Glass Services — providing safety shields and plexiglass barriers, tempered glass barriers, commercial storefronts and doors, specialty glass types (fire-rated, bullet resistant, laminated, wire, safety), gym mirrors, display cases, and emergency board-up services. The company also offers free in-home consultations and mobile installation within one hour of the Greater Lehigh Valley.
Differentiator
Problem solved
Functional benefit
Products and services
- Auto Glass Replacement & Repair Service Mobile and in-shop auto glass installation and replacement covering windshields, door, back and side glasses (tempered safety glass) and side-view mirrors. Handles stone chip repair in ~30 minutes and windshield replacement in under 2 hours in a temperature-controlled shop, including advanced OEM windshields with forward collision alert, lane-change cameras, rain sensors, heads-up displays, and heated wipers. For individual vehicle owners and fleet operators in the Greater Lehigh Valley.
- Auto Glass Insurance Claims Handling Jack's Glass files auto glass insurance claims directly with insurance providers on behalf of customers as an approved/preferred vendor for all major insurance companies. Customers pay only their deductible, and most chip repairs are free to the customer because most insurers waive the deductible.
- Custom Shower Glass Fabrication & Installation Custom-fabricated shower glass encompassing shower doors (single, sliding/barn-door, couple's doors, frameless/semi-frameless/fully framed), neo-angle enclosures, steam shower glass, splash panels, notch panels, sliding shower doors, privacy panels, and angled/sloped configurations for non-standard ceilings or walls. Optional Diamon-Fusion protective coating with lifetime warranty. For residential bathroom renovation customers.
- Diamon-Fusion Protective Shower Glass Coating Authorized Diamon-Fusion coating service applied at the tempering facility (not in-field). Patented treatment that seals glass pores, repels water and soap scum, and reduces cleaning frequency. Comes with a lifetime warranty. Bundled with new shower installations as an optional add-on.
- Residential Custom Glass Fabrication & Installation Residential custom glass fabrication and installation service covering windows and doors (storm windows, insulated double-paned windows, sliding doors), window screen repair/replacement, glass shelves and tabletops (clear, bronze, gray glass), custom beveled and full-wall mirrors, mirror heirloom restoration for antique pieces, and pyroceramic stove glass replacement (rated to 1,400°F). For homeowners and residential property managers.
- Commercial Glass Fabrication & Installation Custom commercial glass fabrication and installation including safety shields and plexiglass sneeze guards (portable 1/4″ and ceiling-hung 1/8″), tempered glass barriers, commercial storefronts and glass doors, specialty glass types (fire-rated, bullet-resistant, insulated, laminated, wire, decorative, safety), gym and dance-studio mirrors, glass display cases, and emergency board-up services for established commercial clients. Designed to meet building codes and ADA requirements. For commercial businesses, property managers, architects, builders, and contractors.
- Custom Glass Shelves & Tabletops Custom-fabricated glass shelves and tabletops in clear, bronze, or gray glass. Used for kitchen cabinets, display cases, desks, restaurant tables, assisted living furniture, hotel tables, and custom commercial pieces (e.g., the showcased 11-foot circular conference table for a Fortune 500 company). For residential and commercial customers.
- Custom Beveled & Heirloom Mirrors Custom mirror cutting service offering mirrors in any size, shape, or thickness, beveled mirrors with safety backing and pre-installed hooks, full-wall gym mirrors, custom bathroom mirrors, fixed-size beveled mirrors, and restoration/replacement of glass in antique heirloom pieces such as China cabinets and vintage mirrors.
- Pyroceramic Stove Glass Replacement Custom-cut pyroceramic (ceramic) stove glass replacement service for broken or cracked stove doors. The glass is rated to withstand temperatures up to 1,400°F and is cut to fit customer-supplied stove doors. For homeowners with wood stoves and similar appliances.
- Insulated Glass Unit & Window Screen Service Energy-efficient insulated glass unit (IGU) installation and seal restoration for fogged double-paned windows, plus window and door screen repair and replacement (custom-cut to frame). Insulated glass units are described as reducing heat and cooling loss by up to 50%. For homeowners seeking energy-efficiency upgrades and screen maintenance.
Quantifiable outcome
- Windshield chip repair completed in 30 minutes
- +3 more outcomes
Companies that use Jack's Glass
Customer profileNamed customers5 records
Segments4 records
Ideal customer profiles4 records
Jack's Glass technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature2 records
Jack's Glass partnerships and signals
Strategic signalPartnerships
Seven partnerships are on record, tiered core and minor.
- All Major Insurance CompaniescorePreferred vendor for all major insurance companies for 40 years. Handles insurance claims directly on behalf of customers, simplifying the claims process. Company emphasizes they are approved by insurance companies but do not work for them - the customer remains the priority.
- Diamon-Fusion InternationalcoreAuthorized dealer for Diamon-Fusion protective coating for shower glass. Coating is applied at tempering facility and includes lifetime warranty. Provides competitive differentiation through proprietary technology offering.
- Greater Lehigh Valley Chamber of CommerceminorProud member providing networking, credibility, and community involvement opportunities.
- National Glass Association (NGA)coreCertified by National Glass Association. Master glaziers trained and certified by NGA for professional glass installation.
- Associated Builders & Contractors (ABC)minorProud member of ABC trade organization supporting construction and contractor industry.
- Commercial Real Estate Women Network (CREW)minorProud member of CREW Lehigh Valley chapter supporting commercial real estate professionals.
- Microsoft AdvertisingminorUses Microsoft Advertising to capture and analyze website usage data for site optimization, fraud/security purposes, and advertising.
Scale indicators6 records
Recent moves6 records
Expansion highlights7 records
Jack's Glass competitors and assessment
Company assessmentBroad incumbents
- Guardian Glass: One of the world's largest float, coated, and fabricated glass manufacturers — adjacent as an upstream supplier whose products flow through fabricators like Jack's Glass; comparable on the broader glass value chain rather than as a service competitor.
- AGC Glass North America: Major global glass manufacturer producing flat, fabricated, and specialty glass products — comparable as a broad incumbent in the glass industry whose products underpin downstream installers.
Direct peers
- Safelite Group: The largest U.S. auto-glass repair and replacement company with national mobile service and direct insurance-billing relationships — directly comparable to Jack's Glass in windshield/chip repair and insurance claim handling, though at vastly greater scale.
- Auto Glass Now: U.S. auto-glass replacement chain with mobile service and insurance-billing workflow — directly comparable to Jack's auto glass segment and insurance preferred-vendor positioning.
- Binswanger Glass: Regional full-service glass company offering auto, residential, and commercial glass solutions across multiple U.S. markets — directly comparable in service mix and customer segments.
- Glass Doctor: A Neighborly company franchise network offering residential, commercial, and auto glass services including shower enclosures, windows, and windshield replacement — a direct multi-segment peer to Jack's Glass.
- Window World: National replacement window and home-improvement franchise — comparable on the residential window/door glass installation side of Jack's business, including energy-efficient insulated glass offerings.
Regional players
- Portland Glass: New England-based auto and residential glass company with mobile service and insurance-claim handling — comparable operating model to Jack's Glass, though serving a different geography.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks6 records
Key highlights7 records
Customer concentration
Jack's Glass social profiles
Digital presenceJack's Glass compliance and trust
Trust signalCompliance5 records
Jack's Glass financial estimates
Financial estimateRevenue estimate
Valuation estimate
Jack's Glass leadership team
Management profileNumber of profiles
Profiles3 records
Jack's Glass funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Jack's Glass M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Jack's Glass
What does Jack's Glass do?
Jack's Glass is a specialty glass contractor that fabricates, sells, and installs custom glass products for residential, commercial, and automotive customers. Core deliverables include custom shower doors and enclosures, residential windows/screens/mirrors/tabletops/stove glass, commercial storefronts and specialty glass, and auto glass (windshield replacement, chip repair, side/back glass, mirror replacement). Service is delivered via mobile units, an in-shop temperature-controlled facility, and direct insurance-claims handling on behalf of customers across the Greater Lehigh Valley, Pennsylvania.
Is Jack's Glass a public or private company?
Jack's Glass is a private company. It is classified as family owned and is currently operating.
When was Jack's Glass founded?
Jack's Glass was founded in 1920. It employs 11 to 50 people.
Where is Jack's Glass based?
Jack's Glass is headquartered in Allentown, United States, in the North America region.
How does Jack's Glass make money?
Three revenue lines are on record. Custom Glass Fabrication & Installation is the primary driver. The others are auto Glass Repair & Replacement and insurance Claims Handling.
Who are Jack's Glass's main competitors?
Broad incumbents on record are Guardian Glass and AGC Glass North America. Direct peers are Safelite Group, Auto Glass Now, Binswanger Glass, Glass Doctor and Window World. Portland Glass is listed as a regional player.
Does Jack's Glass have an API?
No public API is recorded for Jack's Glass.
What industry is Jack's Glass in?
Jack's Glass's product category is Specialty Glass Contracting & Installation. Its primary akta.pro industry code is IMADAHAI, Glass Fabrication & Processing Services (Cutting/Edging/Drilling/Polishing), with a secondary code of HSAGAEAD, Glass & Glazing Repair (Single-pane, Insulated Glass Unit replacement). Its NAICS code is 23815 and its SIC code is 3231.