Teiva Systems

What Teiva Systems does

Teiva Systems is a privately-held ServiceNow-focused consulting and development firm that builds AI-powered applications on the ServiceNow platform and delivers implementation, managed, and training services. Founded as a specialist with cloud solution expertise dating back to 2007, the company operates across five countries — Germany (Grasbrunn, primary operational HQ), Switzerland (Bern), Lithuania (Vilnius, legal entity Teiva Systems UAB), Ukraine (Kyiv, R&D/training), and the United States (Sherman Oaks, California) — with regional entities in each jurisdiction except Ukraine. The company employs 90+ ServiceNow Build Specialists and holds over 270 ServiceNow accreditations across modules including ITSM, Discovery, Event Management, and Application Development. The leadership consists of three co-founders: Alexey Klimenko (CEO USA), Raphael Holdermann (Chief Customer Officer USA), and Oleksii Konakhovych (CTO), with regional direction from Kostya Bazanov (Managing Director Germany).

The company's revenue model combines professional services (implementation, consulting, ISV app development), managed services (L2/L3 Application Management Services with multi-year contracts), and licensing/training (authorized ServiceNow training through training.teivasystems.com and revenue-share from Store apps). Teiva's proprietary product portfolio includes Aniline (employee perception analytics), EmissionBox (ESG emissions management with methane leak detection), Smart Verify (implementation validation), the GenAI Assessment App, and an AI Workflow Management Suite for ITSM. The go-to-market is direct enterprise field sales led by co-founders, augmented by the ServiceNow partner ecosystem (Premier Partner, ISV Build Partner, Authorized Training Provider) and a strategic alliance with valantic NXT, a European consultancy with 4,000 experts and 250+ public sector references.

Teiva serves enterprises, ISVs, startups, SaaS companies, MSPs, and government organizations across sectors including FinTech, Logistics, Telecom, Oil & Gas, Manufacturing, Healthcare, Banking, Education Tech, and IoT. The company holds ISO 27001 and ISO 9001 certifications and is compliant with DSGVO (GDPR), BSI, and WCAG/BITV accessibility standards — credentials that underpin its qualification for the ITZBund 'Los 6' public sector framework agreement in Germany. Strategic differentiation rests on three pillars: 100% ServiceNow specialization (a deliberate niche within broader IT services), AI-first delivery leveraging multiple third-party LLMs integrated with ServiceNow Now Assist, and public-sector-grade compliance enabling regulated enterprise and government work that most ServiceNow generalists cannot bid on.

Name

Teiva Systems

Legal name

Teiva Systems UAB

Website

https://teivasystems.com

Company type

Private

Operating status

Operating

Headcount range

51–100 employees

Short description

Teiva Systems is a privately-held ServiceNow-focused consulting firm that designs, builds, and manages AI-powered applications on the ServiceNow platform, serving enterprises, ISVs, and government clients across North America and EMEA.

Ownership category

akta.pro rank

Product category

ServiceNow Consulting and Implementation Services

NAICS

Computer Systems Design Services (541512), Custom Computer Programming Services (541511), Computer Systems Design and Related Services (5415)

SIC

Services-Computer Programming Services (7371), Services-Computer Integrated Systems Design (7373)

akta.pro primary industry

Application Maintenance & Support (AMS) (BPAEAFAC)

akta.pro secondary industries

IT Governance, Risk & Compliance (IT GRC) Platforms (HDAEALAK), Technical Documentation & Knowledge Management (Playbooks, Runbooks, Enablement Kits) (BPAEANAM)

Keywords

• ServiceNow consulting
• Enterprise workflow automation
• Application management services
• AI integration services
• IT service management

Headquarters

HQ city

Monterey

HQ country

United States

HQ region

North America

Offices5 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations

Revenue model

1. ServiceNow Implementation & Consulting: End-to-end ServiceNow implementation services including discovery, design, development, testing, deployment, and certification of custom applications. Covers ITSM, HR, CSM, GRC, DevOps, App Engine Studio, and technical support services.
2. ISV App Development & Store Listing: Building net-new ServiceNow-native applications for Independent Software Vendors and bringing them to the ServiceNow Store as revenue-generating products.
3. Application Management Services (AMS): Ongoing application management and support services for ServiceNow environments, providing L2/L3 support, continuous platform optimization, and agile enhancement delivery.
4. AI Solutions & GenAI Integration: Custom AI solution development using ServiceNow Now Assist and third-party LLMs (OpenAI, Microsoft Azure, IBM Watson, Google AI, Hugging Face, AWS, Anthropic) integrated within ServiceNow workflows.
5. ServiceNow Training / Academy: Authorized ServiceNow training programs delivered through training.teivasystems.com.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels6 records

Core offering

Teiva Systems is a ServiceNow-focused consulting and development firm that builds ServiceNow-native applications and AI agents for enterprises, ISVs, and government organizations. The company delivers end-to-end ServiceNow implementation services, custom application development for the ServiceNow Store, AI/GenAI integration using Now Assist and third-party LLMs, ongoing Application Management Services (L2/L3 support), and authorized ServiceNow training through its Academy platform. They also offer proprietary solutions including Gen AI Assessment App, Smart Verify, Aniline (employee analytics), and EmissionBox (ESG emissions management).

Product overview

Teiva Systems is a ServiceNow-focused consulting and development company offering AI-powered ServiceNow app development and consulting services. The portfolio includes a suite of solutions built on and for the ServiceNow platform: core service offerings (ITSM, GRC, DevOps, App Engine Studio, Implementations, AMS, Technical Support, Training, ISV Build Partner) combined with proprietary solutions including Gen AI Assessment App, Smart Verify, Aniline (employee analytics), and EmissionBox (ESG). The company specializes in building custom ServiceNow applications and AI agents that integrate with enterprise workflows, serving government, SaaS, enterprise, and MSP segments across NA/EMEA regions.

Differentiator

Problem solved

Functional benefit

Products and services

• ServiceNow Implementations Full-cycle ServiceNow platform implementation services including consulting, architecture, development, and deployment for enterprise customers, ISVs, and government organizations.
• Application Management Services (AMS) Ongoing application management and support services for ServiceNow implementations, providing L2/L3 support, continuous platform optimization, and agile enhancement delivery.
• IT Service Management (ITSM) ITSM consulting and implementation services leveraging ServiceNow platform capabilities for enterprise service management.
• GRC (Governance, Risk, Compliance) Governance, Risk, and Compliance consulting and implementation services built on the ServiceNow platform.
• DevOps Services DevOps services for ServiceNow including continuous integration, delivery, and automation.
• App Engine Studio Custom application development using ServiceNow App Engine Studio for building low-code enterprise applications.
• ServiceNow ISV Build Partner Partner program for building and launching apps on the ServiceNow Store, helping ISVs turn integrations into revenue-generating Store apps.
• ServiceNow Technical Support Services Technical support services for ServiceNow platforms including troubleshooting and maintenance.
• Academy / Training Authorized ServiceNow training services and certification preparation programs delivered through training.teivasystems.com.
• ServiceNow Government Solutions Independent design and implementation review for government ServiceNow applications, compliant with BSI, DSGVO, WCAG/BITV standards, delivered within 10 working days.
• Managed Service Providers (MSP) Solutions ServiceNow solutions tailored for managed service providers including multi-tenant support and service delivery optimization.
• Gen AI Assessment App A free assessment tool for estimating business outcomes from ServiceNow Now Assist with Gen AI capabilities.
• Smart Verify A verification solution for validating ServiceNow implementations and ensuring solution quality.
• Aniline - Employee Experience Analytics A ServiceNow-based employee analytics solution using AI and NLP to analyze sentiments from social reviews, integrated with ESG Management for insights into integrity and leadership.
• EmissionBox A ServiceNow-enabled emissions management and ESG reporting solution that automates decarbonization, consolidates emissions data, and integrates sensors for methane leak detection.

Quantifiable outcome

• MTTR reduction by up to 20-30% through AI-powered incident management workflows
• +6 more outcomes

Named customers10 records

Segments6 records

Ideal customer profiles5 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability8 records

Feature9 records

Partnerships

Ten partnerships are on record, tiered core, flagship and supporting.

• ServiceNowcoreStrategic or Co-development PartnerTeiva Systems is a Premier Partner and ISV Build Partner of ServiceNow. They are also an Authorized Training Provider. The partnership centers on co-developing and delivering ServiceNow applications, AI integrations, and implementation services. Teiva builds apps for the ServiceNow Store and helps ISV partners bring products to market. They participate in ServiceNow ecosystem events and competitions.
• valantic NXTflagshipStrategic or Co-development PartnerTeiva Systems operates in conjunction with valantic NXT, combining deep ServiceNow platform expertise with the reach and methodological competence of one of Europe's leading digitalization consultancies — over 4,000 experts, 50+ locations, 250+ public sector projects. This partnership extends Teiva's delivery capacity for large enterprise and government engagements in Germany and DACH region.
• Microsoft (Azure AI, Copilot)coreTechnology or IntegrationTeiva integrates Microsoft Azure AI and Microsoft Copilot capabilities into ServiceNow workflows. They leverage Azure for cloud-based data analytics, AI/ML implementations, IoT and edge computing. The partnership is particularly relevant given the deepening Microsoft-ServiceNow partnership in 2026 for enterprise AI governance and workflow integration between Microsoft 365/Teams/Outlook and ServiceNow.
• OpenAIcoreTechnology or IntegrationTeiva leverages OpenAI's GPT models for advanced text generation, efficient data processing with AI-driven analysis, custom chatbot solutions for interactive customer support, AI-enhanced business process automation, and innovative product development. They have built GenAI bots using OpenAI for ServiceNow environments.
• IBM WatsonsupportingTechnology or IntegrationTeiva uses IBM Watson for custom AI chatbots, big data analytics, AI-driven process automation, NLP for customer feedback analysis, predictive analytics, and decision-making tools integrated within ServiceNow.
• Google AI / Cloud AIsupportingTechnology or IntegrationTeiva leverages Google AI and Cloud AI for advanced machine learning solutions, AI-driven customer insights, efficient cloud computing, scalable infrastructure, and robust AI security and compliance measures.
• Hugging FacesupportingTechnology or IntegrationTeiva uses Hugging Face for access to pre-trained AI models, custom model training and fine-tuning, NLP tools, state-of-the-art ML model deployment, and collaborative AI development.
• Amazon Web Services (AWS)supportingTechnology or IntegrationTeiva utilizes AWS AI for custom ML model development, predictive analytics, scalable cloud services, real-time data processing, voice and image recognition, and AI-driven automation for operational efficiency.
• Anthropic (Claude)supportingTechnology or IntegrationTeiva uses Anthropic's Claude AI models for nuanced text generation, large context window analysis for in-depth data insights, ethical AI solutions, customizable AI applications, and enhanced decision-making tools.
• Technology and Business PartnerssupportingTechnology or IntegrationTeiva maintains an open technology partner network including IT service companies, startups, and consulting agencies. They collaborate with partners to extend IT service portfolios and expand customer bases. Business partners (sales representatives) can offer Teiva's services independently in different regions with transparent terms, trial periods, and professional support.

Scale indicators7 records

Recent moves8 records

Expansion highlights6 records

Broad incumbents

• Deloitte (ServiceNow practice): Big Four firm with a large, established ServiceNow implementation practice serving global enterprises. Competes with Teiva on large enterprise RFPs where Teiva is often a sub-contractor.
• Slalom: Global consulting firm with a sizable ServiceNow practice alongside broader cloud, data, and engineering capabilities. Competes with Teiva for enterprise ServiceNow deals while offering a much wider portfolio.
• Cognizant (post-Thirdera acquisition): Through its acquisition of Thirdera (a leading pure-play ServiceNow partner), Cognizant fields a very large ServiceNow delivery capability. Competes with Teiva across enterprise and ISV Build work.
• Accenture (ServiceNow practice): Global SI with a flagship ServiceNow alliance delivering end-to-end transformation across industries. Competes with Teiva for large, multi-country ServiceNow engagements.

Direct peers

• GlideFast Consulting: A pure-play ServiceNow Elite Partner offering implementation, managed services, and training across ITSM, HR, CSM, and GRC. Closest comparable to Teiva in positioning as a ServiceNow-only specialist serving enterprise customers.
• Crossfuze: ServiceNow-focused consulting firm with strong ITSM, CMDB, and ITAM practices plus managed services. Comparable to Teiva in depth of ServiceNow specialization and target enterprise buyer profile.
• Fresche Solutions: ServiceNow and IBM i specialist with managed services and AMS offerings. Comparable to Teiva in providing end-to-end ServiceNow lifecycle services to enterprise clients.
• 4Service: ServiceNow-focused consultancy offering implementations and managed services primarily in EMEA. Closely comparable to Teiva in geographic overlap and ServiceNow-only positioning.
• NewRocket: ServiceNow Elite Partner providing global implementation, managed services, and productized apps. Comparable to Teiva in its blend of consulting depth and productized ServiceNow-native solutions.

Others

• valantic NXT: European digitalization consultancy and Teiva's named strategic delivery partner for DACH enterprise and public sector. Adjacent enabler - extends Teiva's reach rather than directly competing for ServiceNow-only build work.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/teivasystems
• Facebookfacebook.com/teiva.systems
• LinkedInlinkedin.com/company/teiva-systems

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Subsidiaries3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Teiva Systems