Vicinity
Vicinity is a privately held managed IT services provider founded in 2023, delivering 24/7 monitoring, cybersecurity, backup, and cloud projects to small and mid-sized businesses in Alaska and Hawaii through offices in Anchorage, Fairbanks, and Honolulu.
- Company typePrivate
- Founded2023
- HeadquartersAnchorage, United States
- Headcount11–50
- GTM typeB2B
- OfferingServices
What Vicinity does
Vicinity Group Inc. is a privately held managed IT services provider incorporated in Delaware and headquartered in Anchorage, Alaska, founded in 2023 to deliver enterprise-grade IT and security services to small and mid-sized businesses (10–75 employees) across Alaska and Hawaii. The company operates from offices in Anchorage, Fairbanks, and Honolulu, supporting 14 service locations, and serves verticals including healthcare, architecture and engineering, construction, professional services, nonprofits, dental, and chiropractic practices, with named customers such as the Council of Athabascan Tribal Governments (CATG). Vicinity's technology stack is centered on the Microsoft 365 ecosystem, layered with AI-powered threat detection, a 24/7 SOC, image-based chain-free backups replicated to ISO 27001 and SOC 2 Type II certified data centers, and the proprietary People+ Framework™ assessment methodology that institutionalizes human-in-the-loop IT delivery.
The company's revenue model is overwhelmingly recurring: fully managed IT services priced at roughly $100–$250 per user per month, with per-device and flat-fee alternatives, plus modular add-ons for advanced cybersecurity, server and network monitoring, and Microsoft 365 SaaS protection. Project-based professional services (cloud migrations, network buildouts, virtual desktop deployments) provide one-time revenue layered on top of recurring contracts, and a newer Managed Intelligence service line monetizes Microsoft 365 Copilot readiness and AI governance advisory. Go-to-market combines direct field sales through locally based technicians, inside sales via phone and website with Calendly discovery booking, content-marketing-driven SEO across city-specific landing pages, and a strategic partnership with Remote Hands LLC (announced January 2026) to reach rural Alaska communities.
Strategic positioning leans heavily on being "genuinely local" — US-based help desk staffed during client hours, locally dispatched on-site support, and inventory planning for Pacific/Alaska hardware shipping lead times — against offshore and remote-only MSP competitors. Vicinity achieved Microsoft Solutions Partner for Modern Work with a perfect 100/100 Partner Capability Score in January 2026, holds compliance capabilities across HIPAA, CMMC, and GRC frameworks, and acquired DanTech Services in July 2025. The company is led by CEO Justin Burgess, CTO Robert Thurston, and CFO Samantha Bolanos. No funding rounds, revenue figures, or ownership details are publicly disclosed.
Vicinity firmographics
Firmographics- Name
- Vicinity
- Legal name
- Vicinity Group Inc.
- Website
- https://vicinity.team
- Company type
- Private
- Founded year
- 2023
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Vicinity is a privately held managed IT services provider founded in 2023, delivering 24/7 monitoring, cybersecurity, backup, and cloud projects to small and mid-sized businesses in Alaska and Hawaii through offices in Anchorage, Fairbanks, and Honolulu.
- Ownership category
- akta.pro rank
Vicinity industry classification
Industry- Product category
- Managed IT Services
- NAICS
- Computer Facilities Management Services (541513)
- SIC
- Services-Computer Programming, Data Processing, Etc. (7370)
- akta.pro primary industry
- Facilities Helpdesk & Service Request Management (FM Call Center/Dispatch) (IMAIALAG)
- akta.pro secondary industry
- Workplace & Office Support Services (Reception/Mailroom/Porterage/Helpdesk) (IMAIAAAD)
Keywords
Where Vicinity is headquartered
LocationHeadquarters
- HQ city
- Anchorage
- HQ country
- United States
- HQ region
- North America
Offices3 records
Markets served
Vicinity business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure
Revenue model
- Managed IT Services (Fully Managed): Comprehensive, recurring managed IT services covering 24/7 monitoring, help desk support, locally dispatched technicians, patching, security, and backup. Typically priced per-user per month (most common model for SMB/mid-market), though also offered per-device or flat-fee depending on client environment. The primary recurring revenue stream.
- Advanced Cybersecurity Services: AI-powered threat detection, 24/7 SOC monitoring, and managed detection and response. Can be bundled into the managed IT package or sold as an add-on layer.
- IT Projects & Implementation: One-time project engagements for cloud migrations, network buildouts, infrastructure modernization, and implementation projects. Billed separately as project-based work, often in the first 90 days of engagement alongside recurring services.
- Add-On Services (Server Monitoring, Network Monitoring, Data Backup): Modular add-on services for server remote monitoring & management, network monitoring & management, and data backup & recovery. Each is priced as a separate SOW and can be added to the core managed IT package.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Per seat | Monthly | Fully managed IT per-user pricing for small/mid-sized businesses |
| Unit Pricing | Monthly | Per-device managed IT pricing |
| Subscription | Monthly | Flat-fee all-inclusive managed IT |
| Other | Monthly | Software and licensing (billed separately) |
Go-to-market motion2 records
Distribution channels3 records
Marketing channels6 records
Vicinity product offering
Product offeringCore offering
Vicinity is a managed IT services provider delivering 24/7 monitoring, help desk support, locally dispatched technicians, AI-powered cybersecurity with 24/7 SOC monitoring, business continuity and disaster recovery (including chain-free backups with 6-second recovery), and IT project implementation such as cloud migrations and network buildouts. The company serves SMB and mid-market businesses (10–75 employees) across Alaska and Hawaii, including healthcare, architecture and engineering, construction, professional services, dental, chiropractic, and nonprofit organizations, with HIPAA, CMMC, and GRC compliance support.
Product overview
Vicinity is a managed IT services provider offering a unified portfolio of four core services: Managed IT Services (24/7 monitoring, help desk, local dispatch), Advanced Cybersecurity (AI-powered threat detection, 24/7 SOC), Business Continuity & Disaster Recovery (backup, virtualization, ransomware recovery), and IT Projects & Implementation (cloud migration, network buildouts). These core services are complemented by Managed Intelligence for AI adoption guidance and the People+ Framework for IT assessment. Sub-products include Cloud Infrastructure Migration and Cloud Virtual Desktop Implementation under IT Projects. The company also provides free tools and templates including AI policy templates, readiness scorecards, and compliance checklists. Vicinity serves multiple industries (Architecture & Engineering, Construction, Healthcare, Dental, Chiropractors, Professional Services, Non-Profits) and offers compliance services for CMMC, HIPAA, and GRC frameworks.
Differentiator
Problem solved
Functional benefit
Brands
- People+ Framework™: A proprietary IT assessment framework developed by Vicinity that evaluates six critical areas: endpoint management, IT infrastructure, zero trust security, applications and platforms, policies and procedures, and threat protection. The framework emphasizes human-centered IT delivery over pure automation.
Products and services
- Managed IT Services Comprehensive IT management including 24/7 monitoring, help desk support, locally dispatched technicians, day-to-day operations, patching, security basics, and technology planning for SMB and mid-market businesses.
- Advanced Cybersecurity AI-powered threat detection, 24/7 SOC monitoring, and managed detection and response providing layered protection across email, identity, endpoint, patching, and backups for regulated and security-conscious organizations.
- Business Continuity & Disaster Recovery Verified backups with chain-free incremental imaging, instant virtualization, bare metal recovery, and ransomware-resistant recovery strategies. Includes SaaS Protection for Microsoft 365 data with replication to ISO 27001/SOC 2 Type II certified data centers.
- IT Projects & Implementation Project-based IT engagements for cloud migrations, network buildouts, infrastructure modernization, and dedicated project management from kickoff to handoff.
- Cloud Infrastructure Migration Managed cloud migration service helping businesses move infrastructure to cloud platforms with project management and implementation support.
- Cloud Virtual Desktop Implementation Virtual desktop infrastructure deployment enabling secure remote access to desktop environments from any location.
- Managed Intelligence Practical AI adoption service helping businesses identify AI use cases, set up data protection guardrails, and keep humans reviewing AI outputs that affect people, money, safety, or compliance.
Quantifiable outcome
- 70% of calls answered in under 1 minute
- +4 more outcomes
Companies that use Vicinity
Customer profileNamed customers1 record
Segments8 records
Ideal customer profiles4 records
Vicinity technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration3 records
AI capability7 records
Feature5 records
Vicinity partnerships and signals
Strategic signalPartnerships
Three partnerships are on record, tiered core and flagship.
- MicrosoftcoreVicinity has achieved Microsoft Solutions Partner for Modern Work designation, placing it among an elite tier of regional technology partners. This validates Vicinity's expertise in Microsoft 365 deployment, Teams collaboration, hybrid work enablement, and positions the company to guide clients through AI adoption using Microsoft 365 Copilot. Vicinity achieved a perfect 100/100 Partner Capability Score against a required 70 minimum, and is one of only four partners in Alaska and three in Hawaii to hold this credential.
- Remote Hands LLCflagshipStrategic partnership announced January 6, 2026 between Vicinity and Remote Hands LLC, a professional services marketplace. The collaboration combines Vicinity's network infrastructure and managed IT expertise with Remote Hands' network of locally employed, professionally trained technicians to deliver technology and broadband services to underserved rural Alaska communities. The hybrid model leverages trained local professionals for on-site work, supported by Vicinity's remote guidance and network management, enabling enterprise-grade support while keeping service dollars within local communities.
- MicrosoftcoreTrusted technology partnership. Vicinity's website displays the Microsoft Solutions Partner badge. The partnership involves deployment and management of Microsoft 365, Teams, SharePoint, OneDrive, Exchange Online, and Microsoft 365 Copilot. Vicinity provides Microsoft 365 Copilot Readiness Assessments and guided rollout services.
Scale indicators5 records
Recent moves5 records
Expansion highlights6 records
Vicinity competitors and assessment
Company assessmentBroad incumbents
- CDW: Large enterprise IT services and solutions provider with managed services, hardware procurement, and cybersecurity practices. Broad incumbent competing on the procurement and enterprise-services side rather than as a focused SMB MSP.
- Dataprise: Large national managed IT services and cybersecurity provider with a broad portfolio covering managed IT, MDR, cloud, and compliance. Comparable as a managed IT / cybersecurity competitor with deeper resources and broader geographic reach than Vicinity.
- Ntiva: National managed IT, cybersecurity, and cloud services provider serving SMB through mid-market. Comparable as a full-stack MSP/MSSP competitor with similar Microsoft 365 and cybersecurity service bundles, though at greater scale and with national reach.
Regional players
- Opti9 Technologies: Managed cloud, managed IT, and compliance provider with a vertically-integrated private cloud platform. Comparable in the managed IT / compliance / cloud migration lines, with potential overlap on Microsoft 365 and HIPAA/CMMC work.
- Bluewave Technology Group: Regional managed IT and cloud services provider focused on SMB and mid-market accounts. Comparable service mix (managed IT, cloud, projects, cybersecurity) though operating in a different U.S. region with its own local-technician playbook.
Others
- ConnectWise: PSA / RMM platform vendor whose software underpins many MSP operations including Vicinity's service delivery. Ecosystem participant rather than competitor, but materially shapes Vicinity's operating model and unit economics.
- Pax8: Cloud distribution and enablement platform for MSPs, supporting Microsoft 365 and security stack procurement. Adjacent ecosystem participant — not a direct competitor, but a key vendor channel through which Vicinity likely sources and bills cloud/SaaS tooling.
Direct peers
- Arctic IT: Alaska-based managed IT services and cybersecurity provider serving SMB and mid-market businesses across the state. Direct competitor in the same Alaska geography with overlapping managed IT, cybersecurity, and compliance offerings for healthcare and AEC clients.
- Corsica Technologies: Managed IT, cybersecurity, and compliance services provider with regional density. Overlaps with Vicinity across managed IT, MDR, and regulated-industry compliance (HIPAA/CMMC) for SMB and mid-market customers.
Emerging players
- Arctic Wolf: Pure-play MDR / cybersecurity provider delivering 24/7 SOC monitoring and managed detection and response. Directly comparable to Vicinity's Advanced Cybersecurity service line, though delivered as a standalone security offering rather than bundled managed IT.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks7 records
Key highlights7 records
Customer concentration
Vicinity social profiles
Digital presenceVicinity compliance and trust
Trust signalCompliance4 records
Vicinity financial estimates
Financial estimateRevenue estimate
Valuation estimate
Vicinity leadership team
Management profileNumber of profiles
Profiles3 records
Vicinity funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Vicinity M&A and investment
M&A and investmentM&A1 record
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Vicinity
What does Vicinity do?
Vicinity is a managed IT services provider delivering 24/7 monitoring, help desk support, locally dispatched technicians, AI-powered cybersecurity with 24/7 SOC monitoring, business continuity and disaster recovery (including chain-free backups with 6-second recovery), and IT project implementation such as cloud migrations and network buildouts. The company serves SMB and mid-market businesses (10–75 employees) across Alaska and Hawaii, including healthcare, architecture and engineering, construction, professional services, dental, chiropractic, and nonprofit organizations, with HIPAA, CMMC, and GRC compliance support.
Is Vicinity a public or private company?
Vicinity is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Vicinity founded?
Vicinity was founded in 2023. It employs 11 to 50 people.
Where is Vicinity based?
Vicinity is headquartered in Anchorage, United States, in the North America region.
How does Vicinity make money?
Four revenue lines are on record. Managed IT Services (Fully Managed) is the primary driver. The others are advanced Cybersecurity Services, IT Projects & Implementation and add-On Services (Server Monitoring, Network Monitoring, Data Backup).
Who are Vicinity's main competitors?
Broad incumbents on record are CDW, Dataprise and Ntiva. Regional players are Opti9 Technologies and Bluewave Technology Group. Others are ConnectWise and Pax8. Direct peers are Arctic IT and Corsica Technologies. Arctic Wolf is listed as an emerging player.
Does Vicinity have an API?
No public API is recorded for Vicinity.
What industry is Vicinity in?
Vicinity's product category is Managed IT Services. Its primary akta.pro industry code is IMAIALAG, Facilities Helpdesk & Service Request Management (FM Call Center/Dispatch), with a secondary code of IMAIAAAD, Workplace & Office Support Services (Reception/Mailroom/Porterage/Helpdesk). Its NAICS code is 541513 and its SIC code is 7370.