Murray and MacDonald Insurance Services, Inc.

What Murray and MacDonald Insurance Services, Inc. does

Murray & MacDonald Insurance Services, Inc. (MMISI) is an independent insurance agency founded in 1971 by Charles Murray and headquartered at 550 MacArthur Boulevard in Bourne, Massachusetts, with a second office in Falmouth. The firm represents a broad panel of regional, national, and global carriers — including Arbella, AIG, Chubb, Travelers, Progressive, Hagerty, The Hanover Insurance Group, MAPFRE, and others — to provide personal lines (home, auto, watercraft, umbrella, life, disability), commercial lines (property & casualty, general and cyber liability, workers compensation, employee benefits, management liability), and a dedicated non-profit insurance practice anchored by a 10% profit donation commitment to local charities.

The company operates a sales-led distribution model through two physical offices, a 1-800 number with phone/text support, online appointment scheduling via Calendly, and a Vertafore-powered client portal for policy management and ePay premium payments. Revenue is generated through commissions paid by insurance carriers on policy sales and renewals, with no disclosed subscription or fee-for-service pricing model.

The firm is founder-owned under Douglas MacDonald, who acquired full control in 1997 after buying out the Murray family and later repurchased a 51% stake from Cape Cod Bank and Trust in 2003. The company employs approximately 22 staff across its two locations, serves clients locally on Cape Cod and throughout the United States, and has implemented a stockholder's agreement allowing employees to become principals — a structure currently comprising Douglas MacDonald, Peter MacDonald, Sara Giguere (CFO), and Gabriel DeSouza (promoted to principal effective January 2, 2024).

Name

Murray and MacDonald Insurance Services, Inc.

Legal name

Murray & MacDonald Insurance Services, Inc.

Website

https://riskadvice.com

Company type

Private

Founded year

1971

Operating status

Operating

Headcount range

11–50 employees

Short description

Murray & MacDonald Insurance Services is an independent insurance agency founded in 1971 serving individuals, families, businesses, and non-profits across Massachusetts and the United States through two Cape Cod offices, representing multiple regional, national, and global carriers and earning commission-based revenue on personal, commercial, and life/health lines.

Ownership category

akta.pro rank

Product category

Insurance Brokerage

NAICS

Insurance Agencies and Brokerages (52421)

SIC

Insurance Agents, Brokers & Service (6411)

akta.pro primary industry

Retail (Personal Lines) Insurance Brokerage (FSAEADAA)

akta.pro secondary industries

Professional Liability (Errors & Omissions) (FSAJADAB), Management Liability (D&O/EPL/Fiduciary) (FSAJAGAD)

Keywords

• Independent insurance agency
• Commercial insurance brokerage
• Personal insurance services
• Nonprofit insurance programs
• Commercial property casualty insurance

Headquarters

HQ city

Pocasset

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Others

Revenue model

1. Insurance Commissions: The company operates as an independent insurance agency representing multiple regional, national, and global insurance carriers. Revenue is generated through commissions paid by insurance carriers when policies are sold and renewed.

Pricing tiers

Go-to-market motion1 record

Distribution channels5 records

Marketing channels5 records

Core offering

Murray & MacDonald Insurance Services is an independent insurance agency that represents multiple regional, national, and global insurance carriers to deliver personal lines, commercial lines, and non-profit insurance solutions. Agents work as "Risk Advisors" who assess client risks, identify coverage gaps, and design insurance programs across property, auto, umbrella, life, liability, employee benefits, and management liability. Revenue is generated through commissions paid by carriers on policies placed and renewed.

Product overview

Murray & MacDonald Insurance Services is an independent insurance agency providing a comprehensive portfolio of personal and commercial insurance products. The company operates as a single unified service offering across personal lines (property & liability, vehicles & recreation), business lines (commercial property & casualty, liability, life & health, management liability, employee benefits), and non-profit services. The agency also provides client-facing digital platforms including a Vertafore-powered client portal for policy management and an ePay online payment system. Key products include Private Client Group for high-value clients, and specialized non-profit insurance with charitable giving commitments.

Differentiator

Problem solved

Functional benefit

Products and services

• Personal Property & Liability Insurance

Quantifiable outcome

• Nonprofits recommend the agency for insurance needs
• +1 more outcomes

Named customers6 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Seven partnerships are on record, tiered core and minor.

• Arbella InsurancecoreChannel Partner/ Reseller/ Distributor · 24 August 2017Arbella Insurance is a regional carrier partner of Murray & MacDonald. The companies partnered on Arbella's charitable foundation, which donated $775,000 to local charitable organizations. Murray & MacDonald is proud to be a partner of Arbella's Insurance charitable foundation.
• AIGminorChannel Partner/ Reseller/ DistributorInsurance carrier partner providing commercial and personal insurance products through Murray & MacDonald's independent agency.
• ChubbminorChannel Partner/ Reseller/ DistributorInsurance carrier partner providing property and casualty coverage through Murray & MacDonald.
• TravelersminorChannel Partner/ Reseller/ DistributorNational insurance carrier partner providing personal and commercial lines through Murray & MacDonald.
• ProgressiveminorChannel Partner/ Reseller/ DistributorInsurance carrier partner providing auto and related coverage through Murray & MacDonald.
• HagertyminorChannel Partner/ Reseller/ DistributorSpecialty insurance carrier partner for classic and collector vehicles through Murray & MacDonald.
• The Hanover Insurance GroupminorChannel Partner/ Reseller/ DistributorInsurance carrier partner providing commercial and personal coverage through Murray & MacDonald.

Scale indicators4 records

Recent moves9 records

Expansion highlights4 records

Emerging players

• Acrisure: Privately held, technology-enabled insurance brokerage that has rapidly consolidated regional agencies. Comparable as an emerging PE-backed roll-up whose growth trajectory directly pressures the long-term viability of independent regional agencies like Murray & MacDonald.

Direct peers

• Cross Insurance: Large regional independent insurance agency headquartered in Maine with multi-state New England presence. Highly comparable as an independent agency serving personal and commercial clients with multi-carrier representation in the same Northeastern U.S. geography.
• Brown & Riding: Specialty wholesale insurance brokerage and program manager offering property, casualty, professional liability, and management liability coverage. Comparable as a specialty-focused brokerage competing for the same E&O/D&O/commercial liability accounts.
• Higginbotham: Texas-based independent insurance brokerage firm offering personal, commercial, and employee benefits products through multi-carrier representation. Comparable as a large independent agency model serving SMB and mid-market clients with similar product breadth.
• Starkweather & Shepley Insurance: Independent insurance brokerage based in Rhode Island serving personal, commercial, and employee benefits clients across New England. Directly comparable as a regional independent agency with multi-carrier access and similar product mix.

Broad incumbents

• Hub International: Large global insurance brokerage owned by private equity (Hellman & Friedman / TPG). Operates across personal, commercial, and benefits lines and has been an aggressive consolidator of regional independent agencies like Murray & MacDonald.
• Marsh McLennan: Global professional services firm (NYSE: MMC) operating Marsh (brokerage), Mercer, and Oliver Wyman. Relevant as a broad incumbent in insurance brokerage and risk advisory competing for the same commercial accounts Murray & MacDonald serves.
• Arthur J. Gallagher & Co. Global insurance brokerage and risk management firm (NYSE: AJG). Comparable as a broad incumbent offering overlapping personal, commercial, and employee benefits capabilities across the U.S., though it serves much larger accounts.

Regional players

• The Hanover Insurance Group: Holdings of The Hanover Insurance Group (NYSE: THG), a regional P&C carrier headquartered in Worcester, MA. Comparable as a carrier partner that also competes for the same Massachusetts personal and commercial clients through its direct and agent channels.
• The Norfolk & Dedham Group: Massachusetts-based mutual insurance holding company offering personal and commercial insurance primarily in New England. Comparable as a regional New England insurance provider operating in the same geographic footprint, though it underwrites rather than brokers.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/679523

Revenue estimate

Valuation estimate

Number of profiles

Profiles5 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Murray and MacDonald Insurance Services, Inc.