National Insurers Audit Bureau

What National Insurers Audit Bureau does

National Insurers Audit Bureau Inc. (NIAB) is a U.S.-based, private claims auditing and consulting firm founded in 1990 by Dick Gray and his son Brian in Bridgewater, New Jersey. The company provides independent claims auditing services to property and casualty insurance carriers across all 50 states, with a focus on auto, property, heavy truck, boat, and exotic car claims, as well as subrogation negotiations. Its core service line, the Estimate Review Program, employs professionally trained adjusters — many with backgrounds in mechanical engineering and an average of over 20 years of claims audit experience — to verify the accuracy of repair costs, labor rates, and parts pricing on submitted estimates.

The firm's central operational innovation is its desk review model, in which claims are reviewed remotely without requiring agents to travel to inspect damage in person. This model reduces overhead and turnaround time relative to traditional field-inspection audit approaches. NIAB operates a customer login portal (new.claimsaudit.com) for claim submission and tracking, indicating a modest degree of digital workflow tooling layered on top of the human-led review process. The company also offers subrogation negotiation and body shop price negotiation as complementary services.

NIAB's revenue model is performance-based: the firm charges a fee only if its review yields client savings exceeding the fee amount, with a published guarantee that 'if we don't save at least our fee, your claim is free.' Pricing is not publicly disclosed, and the firm sells directly to enterprise insurance carriers through website contact forms, phone outreach, and downloadable case studies. NIAB is a self-funded, family-founded business with no disclosed external capital, M&A activity, or partnerships. It employs 11-50 people and has no publicly stated revenue.

Name

National Insurers Audit Bureau

Legal name

National Insurers Audit Bureau Inc.

Website

https://claimsaudit.com

Company type

Private

Founded year

1990

Operating status

Operating

Headcount range

11–50 employees

Short description

National Insurers Audit Bureau is a U.S. private claims auditing firm serving property and casualty insurance carriers nationwide, performing remote desk reviews of auto, property, truck, and boat claims under a performance-based fee guarantee.

Ownership category

akta.pro rank

Product category

Insurance Claims Auditing

NAICS

Claims Adjusting (524291), Other Insurance Related Activities (52429), Insurance Carriers and Related Activities (524)

SIC

Insurance Agents, Brokers & Service (6411), Fire, Marine & Casualty Insurance (6331)

akta.pro primary industry

Audit & Assurance Services (BPAHABAA)

akta.pro secondary industries

Compliance, Audit & Regulatory Services for Collections (FSAKAJAL), Business Interruption & Insurance Claim Valuation (FSAEAHAM)

Keywords

• Insurance claims audit
• Subrogation services
• Desk review claims
• Body shop negotiation
• Insurance estimate review

Headquarters

HQ city

Bridgewater

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales

Revenue model

1. Claims Audit Services: Performance-based fee structure where NIAB charges a fee only if they save at least that amount on the claim. If savings do not exceed the fee, the service is free. This aligns incentives and reduces risk for clients.
2. Desk Review Services: Desk review services for vehicle, property, boat, heavy truck, and exotic car insurance claims, billed on a performance basis with guaranteed savings.
3. Subrogation Services: Negotiation services with other insurance carriers using industry standards to determine fair and reasonable settlements.
4. Body Shop Negotiation: Review and negotiation services for body shop quotes to reach agreed prices with repair facilities.

Pricing tiers

Go-to-market motion2 records

Distribution channels1 record

Marketing channels3 records

Core offering

National Insurers Audit Bureau is a full-service claims-consulting company that audits and negotiates insurance claims on behalf of carriers. Its core offering is the Estimate Review Program — a guaranteed desk-review service in which trained technicians verify the accuracy of repair costs, labor, and parts on auto, property, boat, heavy truck, and exotic car claims, then propose qualitative alternatives to deliver savings. The program is supported by Subrogation negotiation with other carriers and Body Shop Negotiation with repair facilities, all delivered under a performance-based fee with a fee-back guarantee.

Product overview

National Insurers Audit Bureau Inc. is a Full Service Claims Consulting Company providing insurance claim auditing and negotiation services. The company operates as a single unified service offering (not a platform) centered around three core products: Desk Review for remote insurance claim analysis, Subrogation for inter-carrier negotiations, and Body Shop Negotiation for repair facility pricing. The Desk Review service serves as the primary offering, utilizing a low-overhead model with expert agents who review claims without traveling. All services are backed by a fee-back guarantee: if the company does not save at least its fee, there is no charge. The company specializes in Auto, Property, Heavy Trucks, Boats, and Subrogation claims across all 50 states.

Differentiator

Problem solved

Functional benefit

Products and services

• Desk Review Remote desk-based review of vehicle, property, boat, heavy truck, and exotic car insurance claims in which trained agents verify the accuracy of repair costs, labor, and parts without traveling to inspect damage in person. Aimed at insurance carriers seeking to control claims expenses.
• Subrogation Negotiation support with another insurance carrier using industry-standard practices to determine a fair and reasonable settlement on subrogation matters. Aimed at insurance carriers needing inter-carrier claims negotiation.
• Body Shop Negotiation Review and negotiation of body shop quotes using industry expertise and client guidelines to reach agreed pricing with repair facilities on behalf of the carrier.
• Estimate Review Program Program in which professionally trained technicians verify the accuracy of repair cost, labor cost, and parts on submitted insurance estimates, suggest qualitative alternatives to deliver substantial savings, and back the work with a fee-back guarantee: if NIAB does not save at least its fee, the service is free.

Quantifiable outcome

• Saves money and time through desk review model
• +1 more outcomes

Named customers1 record

Segments2 records

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature2 records

Scale indicators5 records

Recent moves5 records

Expansion highlights4 records

Direct peers

• TRISTAR Claims Management Services: TRISTAR is a national third-party claims administrator providing property, casualty, auto, and specialty claim handling to insurance carriers. It directly competes with NIAB for carrier audit and adjustment work, particularly in auto and property lines.
• Engle Martin & Associates: Engle Martin is a national independent adjusting firm providing property, casualty, and specialty claim handling to insurance carriers. It serves the same B2B carrier customer segment as NIAB and offers overlapping desk review and audit services.
• The Greenspan Company: Greenspan is an independent claims adjusting and appraisal firm serving P&C insurers across multiple US regions. Its service line (claim review, appraisal, subrogation support) closely mirrors NIAB's desk review and negotiation offerings.
• Pilcrow Claims Services: Pilcrow is a niche claims adjusting and audit firm serving P&C insurance carriers with desk-based claim review services. Its operating model and target customer base (insurance carriers seeking cost-control on auto and property claims) is highly comparable to NIAB.
• Claim Assist Solutions: Claim Assist is a third-party claims audit and review firm specializing in cost containment and subrogation recovery for P&C insurers. Its core services (estimate review, subrogation, body shop negotiation) directly overlap with NIAB's three product lines.
• Eberl Claims Service: Eberl is an independent claims adjusting firm providing property, casualty, auto, and specialty claim handling for insurance carriers. It is a direct peer to NIAB, offering claim review and adjusting services with a similar B2B carrier customer base.

Broad incumbents

• Sedgwick (formerly GAB Robins, Cunningham Lindsey, and other brands): Sedgwick is a global leader in claims management, adjusting, and loss adjusting services. While far larger and broader in scope, its independent adjusting, claim auditing, and subrogation services overlap directly with NIAB's core offerings, serving the same P&C insurance carrier customers.

Emerging players

• Mitchell International: Mitchell provides technology-enabled claims management solutions, including auto physical damage estimating, workflow, and shop management. It competes with NIAB in the P&C auto claims space but does so via software rather than human desk reviews.
• Snapsheet: Snapsheet is a digital claims management platform offering appraisal, desk review, and subrogation services via a tech-enabled model. It competes with NIAB for the same carrier-driven claim audit and cost-control spend, but delivers via software rather than human-only desk review.
• CCC Intelligent Solutions: CCC is a leading InsurTech platform providing AI-driven estimating, claim workflow, and subrogation tools for P&C carriers. It represents a technology-based substitute for NIAB's human-led desk review and audit services in the auto and property claims space.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/4978814

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about National Insurers Audit Bureau