What Elicit Technology does

Elicit Technology is a privately held, India-based professional services firm founded in 2013 that operates as a certified CargoWise Service and Business Partner for WiseTech Global's logistics ERP platform. The firm targets enterprise logistics companies — primarily freight forwarders, with secondary coverage of customs brokers, warehouse operators, land transport providers, liner and agency companies, and logistics CRM users — and delivers services through an enterprise field-sales motion with direct website engagement, online meeting scheduling, contact forms, and WhatsApp communication. No named customer logos, ARR figures, or case-study scale data are publicly disclosed, and the firm reports no funding history.

The company's offering is structured as seven interconnected service modules built on top of the CargoWise platform: Implementation Support (setup, onboarding, user management, registry, eHub adaptor, patch updates), Customization Support (screens, documents, labels, reports), Configuration Support (custom fields, schedulers, document delivery, events, milestones), Integration Services (SAP, carrier, e-invoicing, customs, vessel and container tracking via eAdaptor), RPA Services (purchase orders, sale orders, commercial invoices, packing lists, bills of lading, invoices), API Services (shipment, order, booking, document, milestone APIs), and BI Solutions. Revenue is generated exclusively through professional services on a quote-based model, encompassing project-based engagements and ongoing support contracts; no SaaS subscription or product licensing is disclosed. Pricing is not publicly listed and is negotiated per engagement, with free initial consultations offered via the website scheduling system.

Elicit differentiates itself on three axes: a 25+ year combined team expertise claim at the intersection of logistics and IT, Platinum CargoWise Certification in Accounting and Workflow (plus Forwarding, Customs, Integration, Global Rollouts, and Warehouse credentials), and the breadth of its service portfolio under a single partner relationship. The firm has a core technology partnership with SAP for ERP integration, minor partnerships with Transtream and SaaS Transportation, and a global service distribution claim despite an India-domiciled phone presence. The only named individual in the data is a Content Writer (Prasanth M.); no executive leadership, headcount trend, or revenue figures are disclosed, leaving organizational scale unverified beyond the 11–50 employee band.

Name

Elicit Technology

Legal name

Elicit Technology

Website

https://elicittechnology.com

Company type

Private

Founded year

2013

Operating status

Operating

Headcount range

11–50 employees

Short description

Elicit Technology is a certified CargoWise Service and Business Partner delivering implementation, customization, configuration, integration, RPA, API, and BI services to enterprise logistics companies, primarily freight forwarders, globally.

Ownership category

akta.pro rank

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales

Revenue model

1. Professional Services: Elicit Technology generates revenue through professional services including CargoWise implementation, customization, configuration, integration, RPA, and API services. They provide consulting and support services to logistics companies using the CargoWise platform. Revenue is generated through project-based engagements and ongoing support contracts.

Go-to-market motion2 records

Distribution channels2 records

Marketing channels3 records

Core offering

Elicit Technology is a certified CargoWise Service and Business Partner that provides implementation, customization, configuration, integration, RPA, API, and BI services for the CargoWise logistics ERP platform. The company delivers these professional services to freight forwarders, customs brokers, warehouse operators, transport providers, and liner/agency companies seeking to deploy, tailor, and optimize CargoWise across forwarding, customs, warehousing, and transport modules.

Product overview

Elicit Technology is a certified CargoWise Service and Business Partner providing a comprehensive suite of services built around the CargoWise logistics ERP platform. The portfolio consists of six interconnected service modules: Implementation Support (CargoWise Setup, User Management, Onboarding), Customization Support (Screen, Document, Label, Report customization), Configuration Support (Custom Fields, Scheduler, Events, Milestones), Integration Services (SAP, Carrier, E-Invoicing, Customs integrations via eAdaptor), RPA Services (automating order/invoice processing workflows), API Services (external system connectivity for shipment/order/booking management), and BI Solutions. These services collectively enable logistics companies to implement, customize, optimize, and automate their CargoWise operations across forwarding, customs, warehousing, and transportation functions.

Differentiator

Problem solved

Functional benefit

Products and services

• Implementation Support Comprehensive CargoWise implementation services including setup, new company onboarding, user management, registry setup, eHub adaptor setup, and patch updates for logistics companies adopting or extending CargoWise.
• Customization Support Screen, document, label, and report customization services that tailor the CargoWise interface and outputs to specific business requirements for logistics operators.
• Configuration Support Configuration services covering custom fields, schedulers, document delivery, events, and milestones to optimize CargoWise system behavior for specific operational workflows.
• Integration Services Enterprise integration services connecting CargoWise with SAP ERP, carrier systems, e-invoicing platforms, customs authorities, vessel tracking, and container tracking platforms through the eAdaptor layer.
• RPA Services Robotic Process Automation services that automate purchase orders, sale orders, commercial invoices, packing lists, bills of lading, and invoices within CargoWise to remove repetitive manual processing.
• API Services API integration services leveraging CargoWise eAdaptor APIs for order creation, booking creation, consol formation, document upload, job management, and tracking to enable real-time data exchange between CargoWise and external systems.
• BI Solutions Business Intelligence solutions providing analytics, reporting, and data visualization capabilities built on CargoWise operational data to support logistics decision-making.

Segments6 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration7 records

AI capability7 records

Feature7 records

Partnerships

Two partnerships are on record, tiered core.

• CargoWise (WiseTech Global)coreTechnology or IntegrationElicit Technology is a certified CargoWise Service and Business Partner. They provide implementation, customization, configuration, integration, RPA, API, and BI services for the CargoWise logistics ERP platform. The partnership enables Elicit to deliver comprehensive CargoWise solutions to logistics companies globally.
• SAPcoreTechnology or IntegrationElicit provides SAP integration services connecting CargoWise with SAP ERP systems, enabling seamless data flow between logistics operations and financial systems.

Scale indicators2 records

Recent moves6 records

Expansion highlights5 records

Emerging players

• Kuebix: TMS provider with implementation services for shippers and logistics service providers — comparable in delivering transport module configuration, integration, and ongoing support engagements to mid-market shippers.
• FourKites: Supply chain visibility platform with integration services for shippers, 3PLs, and forwarders — partially comparable to Elicit's tracking, API, and integration work around vessel and container visibility on CargoWise.
• project44: Global supply chain visibility and connectivity platform that integrates with TMS and forwarder systems — overlaps with Elicit's API, carrier integration, and tracking services targeting logistics enterprises.

Broad incumbents

• Blue Yonder: Enterprise supply chain and logistics software vendor with significant professional services arms — a broader incumbent comparable to Elicit's IT services business, particularly around warehouse, transport, and integration implementations.
• Manhattan Associates: Provides warehouse management and supply chain solutions with a substantial implementation services practice — comparable to Elicit's warehousing and integration service lines for large logistics operators.
• WiseTech Global: Owner of the CargoWise platform that Elicit implements and customizes. It is the broadest incumbent in Elicit's ecosystem, sets partner economics, and increasingly competes for services revenue via Value Pack and bundled offerings.
• Descartes Systems Group: Large logistics technology vendor offering customs, transportation management, and visibility solutions with professional services — competes for the same freight forwarder and customs broker IT budgets that Elicit serves via CargoWise.

Direct peers

• Magaya Software: Supplies freight forwarding and customs software plus implementation services to logistics providers — directly comparable to Elicit in serving SMB and mid-market forwarders with software setup, customization, and ongoing support.
• Riege Software: Offers a competing forwarder-facing logistics platform (Scope) with implementation, integration, and managed service offerings — comparable to Elicit as a mid-sized logistics software and IT services provider to freight forwarders.
• AEB (International): Provides logistics software (customs, compliance, transport management) and implementation services to shippers and forwarders globally — directly comparable to Elicit as a third-party logistics IT implementation and consulting firm serving freight forwarders.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat3 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/ElicitTechnlgy
• Facebookfacebook.com/profile.php

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Elicit Technology