What miSecureMessages does

Amtelco Secure Messages (formerly miSecureMessages) is a HIPAA- and HITECH-compliant secure messaging application developed and maintained by Amtelco, a privately held communications technology company headquartered at 4800 Curtin Drive, McFarland, Wisconsin. The application provides end-to-end encrypted, two-way messaging that supports text, photo, video, and audio exchange across iOS, Android, Windows, Mac, web browsers, and wearables. Originally designed as a pager replacement for clinical environments, the product has been extended to serve government, finance, legal, education, and call center/answering service customers that need confidential or compliance-driven communications, with healthcare remaining the primary vertical.

The underlying platform architecture emphasizes security and integration: messages are encrypted in transit and stored remotely rather than on the device, with biometric or passcode access, remote device disabling, and SMS escalation for unread messages. The product integrates natively with Amtelco's broader portfolio — including the Infinity, Intelligent Series (IS), and Spectrum contact center platforms, Healthcare Operator Console, on-call scheduling, nurse call systems, and emergency notifications — and supports single sign-on via SAML and ADFS. An AI-powered Intelligent Virtual Agent called Ellie is offered as an adjacent product for contact center automation, and the wider portfolio includes Cloud Contact Center, Automated Voice Services, Disaster Recovery, and Mobile Workforce modules.

Amtelco Secure Messages generates revenue through annual subscription-based licensing, with quote-based pricing determined by deployment type (cloud or on-premise), organization size, and feature requirements. The go-to-market combines direct enterprise sales by Amtelco's sales team to hospitals and health systems, a Certified Partners program of call centers and telephone answering services that resell the app to their customer bases, and consumer-level distribution through Google Play and Apple App Store. The product is currently marketed across the United States and Canada.

Name

miSecureMessages

Legal name

Amtelco

Website

https://misecuremessages.com

Company type

Private

Operating status

Operating

Short description

Amtelco Secure Messages (formerly miSecureMessages) is a HIPAA- and HITECH-compliant secure messaging application developed by Amtelco, providing end-to-end encrypted texting, photo, video, and audio exchange for healthcare organizations, contact centers, and privacy-conscious businesses across North America.

Ownership category

akta.pro rank

Product category

Healthcare Secure Messaging

NAICS

Security Systems Services (except Locksmiths) (561621)

SIC

Telegraph & Other Message Communications (4822)

akta.pro primary industry

Secure/Encrypted Messaging (BPAMACAG)

akta.pro secondary industry

Application & API Security for Digital Health (WAF/RASP/API gateways) (HLACAJAH)

Keywords

• Secure messaging software
• HIPAA compliant texting
• Healthcare communications
• Encrypted pager replacement
• Contact center software

Headquarters

HQ city

Mcfarland

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Marketing or Sales, Operations, Infrastructure

Revenue model

1. Secure Messaging Platform Subscription: Subscription-based licensing for the Amtelco Secure Messages platform, available as cloud-based or on-premise solution. Pricing is provided through certified partners and direct sales based on organization size and deployment type.
2. Certified Partner Reseller Program: Channel partners including call centers and telephone answering services resell the secure messaging app to their customer bases, creating recurring revenue through the partner ecosystem.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels5 records

Core offering

miSecureMessages (now Amtelco Secure Messages) is a HIPAA and HITECH compliant secure messaging application that delivers end-to-end encrypted two-way messaging for healthcare organizations and privacy-conscious businesses. The app replaces traditional pagers with secure texts, photos, videos, and audio file sharing across iOS, Android, Windows, Mac, and web browsers, available via cloud or on-premise deployment.

Product overview

Amtelco (formerly including miSecureMessages) offers a unified platform architecture centered on secure messaging and healthcare/contact center communications. The core product is Amtelco Secure Messages (rebranded from miSecureMessages), a HIPAA-compliant secure messaging app providing end-to-end encrypted two-way messaging. This core integrates with a suite of complementary modules including Healthcare Operator Console for call processing, Contact and Call Center Software for workflow management, Answering Service Software, Intelligent Virtual Agent (Ellie) for AI-powered automation, On-Call Scheduling, Scripting, Emergency Notifications, Reporting and Analytics, Hospital Messaging System, Directories, Cloud Contact Center, Automated Voice Services, Disaster Recovery, and Mobile Workforce tools. The portfolio is designed to work as a comprehensive communication ecosystem primarily serving healthcare organizations, contact centers, and businesses requiring secure, HIPAA-compliant messaging.

Differentiator

Problem solved

Functional benefit

Products and services

• Amtelco Secure Messages (formerly miSecureMessages)

Quantifiable outcome

• Reduce need for physical document sharing while keeping records of communications
• +3 more outcomes

Named customers3 records

Segments6 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability6 records

Feature11 records

Partnerships

Three partnerships are on record, tiered core and supporting.

• Certified Partners (Call Centers and Answering Services)coreChannel Partner/ Reseller/ DistributorCertified Partners program offers call centers and telephone answering services the opportunity to resell the secure messaging app. Partners can provide secure messaging to customers whether their call center software and message storage system are on-premise or in the cloud, while ensuring HIPAA compliance.
• Reseller PartnerscoreChannel Partner/ Reseller/ DistributorTeam of reseller partners with deep understanding of the Amtelco Secure Messaging platform. Resellers can handle messaging needs or provide more complete communication services.
• Technology and Integration PartnerssupportingTechnology or IntegrationAmtelco actively works in partnership with trusted technology and reseller partners to complement the secure messaging platform. Partners help ensure app users take full advantage of new or existing relationships and technologies to fit their particular messaging needs.

Scale indicators2 records

Recent moves5 records

Expansion highlights5 records

Direct peers

• NetSfere: Enterprise-grade secure messaging platform with healthcare-grade compliance and integration features that overlap miSecureMessages' secure clinical communications use cases.
• TigerConnect: One of the leading clinical communications and HIPAA-compliant secure messaging platforms for hospitals and health systems, with clinical workflow and on-call scheduling capabilities that directly overlap miSecureMessages' core offering.
• PerfectServe: Unified clinical communication provider offering HIPAA-compliant secure messaging, scheduling, and care team collaboration tools that compete directly with miSecureMessages in hospitals and health systems.
• Imprivata: Healthcare-focused identity, authentication, and secure communications vendor whose Imprivata Cortext secure messaging product directly targets the same HIPAA-compliant clinical messaging use cases as miSecureMessages.
• Spok: Provider of clinical communication and HIPAA-compliant secure messaging for healthcare organizations, including on-call scheduling and operator console capabilities that closely mirror Amtelco's product set.
• Vocera (Stryker): Healthcare-grade secure messaging, voice, and clinical communication platform (now part of Stryker's Digital Health unit) targeting similar hospital workflows including nurse call, on-call, and care team coordination.
• CellTrust: Vendor of secure enterprise messaging (SL2) with healthcare-specific compliance capabilities (HIPAA/HITECH), offering secure texts and PHI exchange comparable to miSecureMessages' value proposition.

Emerging players

• Providertech: Smaller, healthcare-focused secure messaging and patient engagement vendor; competes in adjacent clinical communication workflows but with a narrower footprint than miSecureMessages' partner-led distribution.

Broad incumbents

• Cisco (Webex for Healthcare): Cisco Webex's healthcare messaging and collaboration offering competes in the same HIPAA-compliant secure communications space, leveraging Cisco's broader UC and networking footprint installed in many health systems.
• Microsoft (Teams with healthcare compliance): Microsoft Teams plus its Teams EHR connector and compliance features competes with standalone secure messaging by bundling secure communications into a broader enterprise collaboration suite already deployed at many hospitals.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about miSecureMessages