PlanetCom
PlanetCom is a privately held Canadian Managed Service Provider founded in 2002 in Sherwood Park, Alberta, delivering managed IT, cybersecurity, cloud, VoIP, data backup, web, and computer repair services to small and medium-sized businesses in the Edmonton region through tiered monthly subscriptions and channel partnerships.
- Company typePrivate
- Founded2002
- HeadquartersSherwood Park, Canada
- Headcount11–50
- GTM typeB2B
- OfferingServices
What PlanetCom does
PlanetCom Inc. is a privately held Managed Service Provider (MSP) founded in 2002 and headquartered in Sherwood Park, Alberta, Canada. The company delivers managed IT services, cybersecurity, cloud services, network and server setup, data backup and recovery, remote support, computer repair, VoIP phone solutions, and managed web/creative services to small and medium-sized businesses and local organizations across the Edmonton, Sherwood Park, and St. Albert region. Its offerings are structured as fixed monthly recurring subscriptions with Bronze, Silver, and Gold tiers, complemented by one-time professional service fees for repair work and hardware/VoIP equipment sales (Yealink handsets ranging from $149.99 to $427.99 per unit, with $75/month per VoIP line).
The technology stack is built on multi-vendor partnerships rather than proprietary infrastructure: the company is a Premier Partner with Microsoft, Lenovo, and Sophos, a Cisco Select Partner, and resells solutions from Dell, HP, Adobe, Barracuda, Cisco Meraki, Poly, Garmin, Shaw Business, Yealink, Intel, Symantec, and AWS. Core technical capabilities include remote monitoring and remote support systems, deployment of next-generation firewalls (Sophos, SonicWall, Cisco, Fortinet), cloud productivity tooling (Microsoft 365, Google Workspace, Hosted Exchange), and cloud infrastructure (Azure, AWS). A branded sub-brand, PlanetCom Creative, handles web design, SEO, hosting, and graphic design under a separate identity launched in 2017.
The business model is hybrid and primarily B2B-direct, combining a consultative field-sales motion with a regional channel partner/reseller motion. Revenue is generated through five streams: managed IT subscriptions, hosted VoIP recurring fees plus setup/port fees, hardware sales, managed web/SEO services, and one-time computer repair fees. The company is founder-owned (referenced as 'Carl' / Carl Young, President), operates a single headquarters location, and has grown through 22+ years via incremental service expansion and partnerships rather than external funding, acquisitions, or geographic expansion.
PlanetCom firmographics
Firmographics- Name
- PlanetCom
- Legal name
- PlanetCom Inc.
- Website
- https://planetcom.ca
- Company type
- Private
- Founded year
- 2002
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- PlanetCom is a privately held Canadian Managed Service Provider founded in 2002 in Sherwood Park, Alberta, delivering managed IT, cybersecurity, cloud, VoIP, data backup, web, and computer repair services to small and medium-sized businesses in the Edmonton region through tiered monthly subscriptions and channel partnerships.
- Ownership category
- akta.pro rank
PlanetCom industry classification
Industry- Product category
- Managed IT Services
- NAICS
- Computer Facilities Management Services (541513), Computer Systems Design and Related Services (5415), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518)
- SIC
- Services-Computer Programming, Data Processing, Etc. (7370)
- akta.pro primary industry
- Network Management (LAN/WAN/Wi‑Fi) Services (BPAEABAD)
Keywords
Where PlanetCom is headquartered
LocationHeadquarters
- HQ city
- Sherwood Park
- HQ country
- Canada
- HQ region
- North America
Offices1 record
Markets served
PlanetCom business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure
Revenue model
- Managed IT Services: Fixed monthly cost subscription model for comprehensive IT support including server monitoring, Windows updates, helpdesk support, backup report monitoring, computer maintenance, designated technical leader, server maintenance, on-site technical support, network report delivery, and server/computer rebuilds. Three-tiered service plan structure (Bronze, Silver, Gold) with customizable options.
- VoIP Phone Solutions: One-time setup fees for VoIP tenant configuration ($300) and phone number porting ($50), combined with recurring monthly fees for hosted VoIP phone lines ($75/month with North America wide calling) and handsets management fees.
- Hardware Sales: Sale of VoIP phones and related hardware including Yealink devices ranging from $149.99 to $427.99 per unit, and optional fax services at $10.95-$30.
- Managed Web Services: Web design, development, hosting, and SEO services with tiered management plans (Bronze, Silver, Gold) offering different levels of content/design revisions, security monitoring, and malware protection.
- Computer Repair Services: One-time service fees for virus removal, spyware/malware removal, software and hardware upgrades, data backup and recovery, network connectivity resolution, laptop LCD panel replacement, and battery/adapter replacement.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| One time/ perpetual license | Pay-as-you-go | Setup VoIP tenant with users, extensions and custom settings (minimum for one office) |
| One time/ perpetual license | Pay-as-you-go | Port existing phone line to new hosted VoIP system |
| Subscription | Monthly | PlanetCom Hosted VoIP Phone Line with North America Wide Calling |
| Unit Pricing | Pay-as-you-go | Yealink SIP-T44U - 2.8 inch Backlit Screen, 12 VoIP Accounts, Optima HD Voice |
| Unit Pricing | Pay-as-you-go | Yealink SIP-T54W - 4.3 inch Color Display, 16 VoIP Accounts, Integrated Wi-Fi & Bluetooth |
| Unit Pricing | Pay-as-you-go | Yealink SIP-T88W Pro - 7 inch Color Touch Display, 16 VoIP Accounts, Acoustic Shield Noise Cancellation |
| Subscription | Monthly | Fax line services |
| Subscription | Monthly | Bronze Managed Services - Server monitoring, Windows updates, Helpdesk support, Backup report monitoring |
| Subscription | Monthly | Silver Managed Services - Includes Bronze features plus Computer maintenance, Designated technical leader, Server maintenance |
| Subscription | Monthly | Gold Managed Services - Includes Silver features plus On-site technical support, Network report delivery, Server & computer rebuilds |
| Subscription | Monthly | Bronze SEO Plan - Google and Bing registration, Monthly keyword optimization |
| Subscription | Monthly | Silver SEO Plan - Bi-monthly keyword optimization, Monthly report & analysis, Individual page optimization |
| Subscription | Monthly | Gold SEO Plan - Weekly keyword optimization, Tracking & keyword query check, Backlink building |
Go-to-market motion2 records
Distribution channels4 records
Marketing channels6 records
PlanetCom product offering
Product offeringCore offering
PlanetCom is a Canadian Managed Service Provider (MSP) that delivers outsourced IT support to small and medium businesses in the Edmonton, Sherwood Park, and St. Albert region. Its core offering is tiered Managed IT Services (Bronze/Silver/Gold) at a fixed monthly cost, covering server monitoring, helpdesk, backups, maintenance, and on-site support, bundled with cybersecurity, cloud, VoIP, network/server setup, data backup, remote support, computer repair, and web services from its PlanetCom Creative sub-brand.
Product overview
PlanetCom is a Managed Service Provider (MSP) offering a unified portfolio of IT services centered on Managed IT Services as the core product, supplemented by integrated add-on modules including IT/Cybersecurity, IT Consulting, Cloud Services, Network & Server Setup, Data Backup & Recovery, Remote Support, Computer Repair & Maintenance, VoIP Phone Solutions, and Managed Web Services (through its PlanetCom Creative sub-brand). The offerings are organized as a tiered service plan (Bronze, Silver, Gold Managed Services) that customers can customize based on their business needs, with all services designed to work together to provide comprehensive business technology support.
Differentiator
Problem solved
Functional benefit
Products and services
- Managed IT Services Proactive outsourced IT management at a fixed monthly cost, including server monitoring, Windows updates, helpdesk support, backup report monitoring, computer maintenance, designated technical leader, server maintenance, on-site technical support, network report delivery, and server/computer rebuilds; sold as Bronze, Silver, or Gold tiered plans to SMBs.
- IT Cybersecurity Comprehensive cybersecurity services for SMBs, including next-generation firewall deployment and support (Sophos, SonicWall, Cisco, Fortinet), advanced secure remote desktop and VPN, secure wireless for BYOD protection, enterprise endpoint antivirus, and ransomware prevention.
- IT Consulting Strategic IT consulting services covering network audits, identification of pain points, solution creation for business flow optimization, and short- and long-term IT goal planning for business clients.
- Cloud Services Public and private cloud hosted services including productivity solutions (Microsoft 365, Google Workspace, Hosted Microsoft Exchange), cloud infrastructure (Microsoft Azure, AWS), cloud security (Sophos, Barracuda), and data continuity and backup services.
- Network and Server Setup Comprehensive server and network implementation services including planning, installation, tuning, security policy configuration, and knowledge transfer for email, data backup, and application server environments.
- Data Backup and Recovery Secure business data backup and recovery solutions including cloud data storage, data deduplication, continuous data protection, data compression and encryption, and comprehensive laptop protection.
- Remote Support Remote computer support service allowing PlanetCom technicians to securely log onto customer systems to troubleshoot and resolve day-to-day IT issues, with on-site service dispatched when necessary.
- Computer Repair and Maintenance Computer repair and maintenance services for businesses and individuals, including virus, spyware, and malware removal, software and hardware upgrades, data backup and recovery, network connectivity resolution, and laptop LCD panel, battery, and AC adapter replacement.
- VoIP Phone Solutions Hosted VoIP phone systems built on Yealink hardware (SIP-T88W Pro, SIP-T54W, SIP-T44U), including IP network configuration, structured cabling, digital receptionists, call routing, ring groups, number porting, and multi-site integration, with hosted lines starting at $75/month with North America-wide calling.
- Managed Web Services Full-service web and creative offering including responsive web design, graphic design, search engine optimization (Bronze/Silver/Gold SEO plans), managed web hosting (Bronze/Silver/Gold management plans with security monitoring and malware protection), and branding services.
- PlanetCom Creative Creative services sub-brand offering web design and development, managed web services, SEO, graphic design and branding, product label design, and photography services for business clients.
Quantifiable outcome
- 43% of computer users lose irreplaceable files annually - PlanetCom helps protect against data loss through comprehensive backup solutions
Companies that use PlanetCom
Customer profileNamed customers1 record
Segments2 records
Ideal customer profiles1 record
PlanetCom technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration16 records
Feature4 records
PlanetCom partnerships and signals
Strategic signalPartnerships
16 partnerships are on record, tiered premier partner and partner.
- Microsoftpremier partnerMicrosoft is listed as a Premier Partner of PlanetCom. The company became a Microsoft Partner in 2005 and offers Microsoft Office 365, Microsoft Azure, and hosted Microsoft Exchange services to clients.
- Lenovopremier partnerLenovo is listed as a Premier Partner of PlanetCom. PlanetCom received Lenovo authorization in 2012 and resells Lenovo hardware including laptops and desktops.
- Sophospremier partnerSophos is listed as a Premier Partner of PlanetCom. Sophos products include cloud antivirus, next-generation firewall deployment and support, providing cybersecurity solutions for clients.
- DellpartnerDell is listed as a partner of PlanetCom. PlanetCom resells Dell hardware including desktops and monitors.
- HPpartnerHP is listed as a partner of PlanetCom. PlanetCom received HP authorization in 2003 and resells HP products including laptops and monitors.
- AdobepartnerAdobe is listed as a partner of PlanetCom for creative and design software solutions.
- BarracudapartnerBarracuda is listed as a partner of PlanetCom, providing email spam filtering and security solutions.
- CiscopartnerCisco is listed as a partner of PlanetCom. PlanetCom is one of only a few Cisco Select Partners in Edmonton, providing firewall deployment, VPN solutions, and network security.
- Cisco MerakipartnerCisco Meraki is listed as a partner, providing secure wireless solutions and cloud-managed networking equipment.
- Poly (Polycom)partnerPoly (formerly Polycom) is listed as a partner for audio/video conferencing and collaboration solutions.
- GarminpartnerGarmin is listed as an authorized reseller partner of PlanetCom.
- Shaw BusinesspartnerShaw Business is listed as a channel partner, providing business telecommunications and internet services.
- YealinkpartnerPlanetCom specializes in deploying Yealink hardware for VoIP solutions, including premium desktop phones with features like Acoustic Shield Noise Cancellation and integrated Wi-Fi/Bluetooth.
- IntelpartnerIntel is listed as a technology partner, providing processors and technology solutions.
- SymantecpartnerSymantec is listed as a partner for antivirus and security solutions.
- Amazon Web Services (AWS)partnerAWS is offered as part of cloud infrastructure services, providing scalable cloud computing resources.
Scale indicators3 records
Recent moves9 records
Expansion highlights5 records
PlanetCom competitors and assessment
Company assessmentBroad incumbents
- SHI International: SHI International is a large IT solutions and managed services provider with North American reach. Overlaps with PlanetCom in managed IT, hardware reselling, and cloud services, but at a much larger scale and broader geographic footprint.
- CDW: CDW is a large multinational IT solutions and managed services provider with Canadian operations. Competes in the same SMB/mid-market managed IT space as PlanetCom but at vastly greater scale, broader portfolio, and with national coverage.
- Insight Enterprises: Insight is a global IT solutions and services provider with managed services offerings in Canada. Overlaps with PlanetCom's managed IT, cloud, and cybersecurity offerings, but at enterprise scale and with global delivery capabilities.
Direct peers
- Fully Managed: Fully Managed is a Canadian MSP providing managed IT, cybersecurity, and 24/7 helpdesk services to SMB and mid-market customers. Comparable to PlanetCom in service model, recurring subscription offering, and SMB target market in Canada.
- The ITeam: The ITeam is an Alberta-based (Calgary) managed IT services provider serving SMBs with managed IT, cybersecurity, and cloud services. Directly comparable in service mix and regional Western Canadian SMB focus.
- CompuVision: CompuVision is a Canadian Managed IT Services provider headquartered in Western Canada, offering managed IT, cybersecurity, cloud, and VoIP services to SMBs. Closely comparable to PlanetCom in geography, customer segment, and service portfolio.
- 365 iT SOLUTIONS: 365 iT SOLUTIONS is a Canadian managed IT services and IT support firm serving SMBs in the Toronto area with managed IT, cybersecurity, cloud, and VoIP offerings. Directly comparable service portfolio and customer segment to PlanetCom.
- Pure IT: Pure IT is a Calgary-based managed IT services and cybersecurity firm serving Alberta SMBs. Closely comparable in geography, SMB customer base, and tiered managed service offering.
- Cornerstone Technologies: Cornerstone Technologies is a Canadian managed IT and cybersecurity provider serving SMB and mid-market clients. Comparable in service mix, subscription model, and Canadian SMB target market.
Regional players
- Beanfield Metroconnect: Beanfield is a Canadian regional telecommunications and managed services provider based in Toronto. Adjacent comparable in the Canadian SMB connectivity/managed services space but primarily serves the Greater Toronto Area, not the Edmonton market.
Market position
Strengths4 records
Weaknesses5 records
Competitive moat4 records
Key risks6 records
Key highlights6 records
Customer concentration
PlanetCom social profiles
Digital presencePlanetCom compliance and trust
Trust signalCompliance1 record
PlanetCom financial estimates
Financial estimateRevenue estimate
Valuation estimate
PlanetCom leadership team
Management profileNumber of profiles
Profiles1 record
PlanetCom funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
PlanetCom M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about PlanetCom
What does PlanetCom do?
PlanetCom is a Canadian Managed Service Provider (MSP) that delivers outsourced IT support to small and medium businesses in the Edmonton, Sherwood Park, and St. Albert region. Its core offering is tiered Managed IT Services (Bronze/Silver/Gold) at a fixed monthly cost, covering server monitoring, helpdesk, backups, maintenance, and on-site support, bundled with cybersecurity, cloud, VoIP, network/server setup, data backup, remote support, computer repair, and web services from its PlanetCom Creative sub-brand.
Is PlanetCom a public or private company?
PlanetCom is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was PlanetCom founded?
PlanetCom was founded in 2002. It employs 11 to 50 people.
Where is PlanetCom based?
PlanetCom is headquartered in Sherwood Park, Canada, in the North America region.
How does PlanetCom make money?
Five revenue lines are on record. Managed IT Services are the primary driver. The others are voIP Phone Solutions, hardware Sales, managed Web Services and computer Repair Services.
Who are PlanetCom's main competitors?
Broad incumbents on record are SHI International, CDW and Insight Enterprises. Direct peers are Fully Managed, The ITeam, CompuVision, 365 iT SOLUTIONS, Pure IT and Cornerstone Technologies. Beanfield Metroconnect is listed as a regional player.
Does PlanetCom have an API?
No public API is recorded for PlanetCom.
What industry is PlanetCom in?
PlanetCom's product category is Managed IT Services. Its primary akta.pro industry code is BPAEABAD, Network Management (LAN/WAN/Wi‑Fi) Services. Its NAICS code is 541513 and its SIC code is 7370.