Cornerstone Technologies

What Cornerstone Technologies does

Cornerstone Technologies is a privately held, family-owned managed services provider (MSP) headquartered in Kalamazoo, Michigan, serving small and mid-sized businesses, credit unions, and nonprofit organizations across 30+ communities in Southwest Michigan. Founded in 1998 by Jon Pellowe as a print-only sales and service dealer for calculators, typewriters, and office equipment, the company has over 25 years evolved into a full-service technology provider offering managed IT, managed print, cloud-based VoIP telephony, cybersecurity, data backup and disaster recovery, and Microsoft 365 implementation and support.

The company's core technology stack centers on managed services delivery — proactive remote monitoring, network and server support, cloud solutions, and cybersecurity — layered on top of OEM relationships with Sharp and Lexmark for managed print and with Microsoft for productivity/cloud. Operations rely on third-party platforms including Splashtop for remote technician access and ECi Software Solutions' e-Info platform for meter readings and equipment management; the company does not disclose proprietary software products, APIs, or SDKs. Service delivery combines remote support with on-site field service across its Southwest Michigan footprint.

Cornerstone's revenue model is predominantly recurring managed services contracts billed on a quote-based, non-publicly-disclosed pricing structure, with revenue streams spanning managed IT services, managed VoIP, managed print, and Microsoft 365 management. Go-to-market is sales-led and direct, targeting SMBs and nonprofit organizations via the corporate website, phone outreach, in-person consultations from the Kalamazoo office, content marketing (blog, TechConnect Monthly newsletter, gated downloadable resources), and community engagement. The company is recognized as one of the strongest Sharp dealers in the country and positions itself on proactive IT management, local accountability, and long-term client relationships.

Name

Cornerstone Technologies

Legal name

Cornerstone Technologies

Website

https://cornerstoneisit.com

Company type

Private

Founded year

1998

Operating status

Operating

Headcount range

11–50 employees

Short description

Cornerstone Technologies is a family-owned managed services provider based in Kalamazoo, MI, delivering managed IT, VoIP, cybersecurity, managed print, and Microsoft 365 services to small and mid-sized businesses, credit unions, and nonprofits across Southwest Michigan.

Ownership category

akta.pro rank

Headquarters

HQ city

Kalamazoo

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Managed IT Services: Recurring managed IT services including network support, remote monitoring, server support, cloud solutions, and cybersecurity. Delivered through proactive monitoring and ongoing support contracts.
2. Managed Phone (VoIP): Cloud-based VoIP phone systems providing business communication services including desktop apps, mobile apps, and desk phone solutions with professional-grade features.
3. Managed Print Services: Managed print services including printer support, meter reading submissions, driver downloads, and ongoing maintenance for Sharp and Lexmark devices.
4. Microsoft 365 Services: Microsoft 365 implementation, support, and management services.

Go-to-market motion1 record

Distribution channels3 records

Marketing channels5 records

Core offering

Cornerstone Technologies is a family-owned managed services provider delivering managed IT services (network support, remote monitoring, server support, cloud solutions, cybersecurity, data backup, and Microsoft 365), cloud-based VoIP phone systems, and managed print services for Sharp and Lexmark devices to organizations in Southwest Michigan. The company focuses on proactive IT management with ongoing support contracts rather than break-fix engagements.

Product overview

Cornerstone Technologies is a family-owned managed services provider founded in 1998, offering a portfolio of technology services including Managed IT (network support, remote services, server support, cloud solutions, cybersecurity, data backups, and Microsoft 365), VoIP phone systems, and Managed Print services. The company serves organizations of all sizes in Southwest Michigan with a proactive approach to IT management, positioning itself as a full-service technology provider that has evolved from its origins as a print-only company.

Differentiator

Problem solved

Functional benefit

Products and services

• Managed IT Services Comprehensive managed IT services including network support, remote monitoring, server support, cloud solutions, cybersecurity, data backup and disaster recovery, and Microsoft 365 support, delivered through proactive monitoring and ongoing support contracts for businesses in Southwest Michigan.
• Phone VoIP Services Cloud-based VoIP phone systems providing business communication with auto attendants, call routing, conferencing, desktop and mobile apps, and desk phone support for hybrid workforces of small and mid-sized organizations.
• Managed Print Services Managed print services including printer support, meter reading submissions, driver downloads, and ongoing maintenance for Sharp and Lexmark devices, powered by ECi Software Solutions for equipment management.
• Data Backup and Disaster Recovery Secure, automated, and regularly tested data backup systems with disaster recovery planning that enable businesses to restore critical information after loss, corruption, or cyber incidents.
• Cybersecurity Services IT security services including threat prevention, employee awareness training, penetration testing, spam filtering, and incident response planning for small and mid-sized businesses.

Named customers2 records

Segments3 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Three partnerships are on record, tiered core and minor.

• SharpcoreChannel Partner/ Reseller/ DistributorCornerstone Technologies is recognized as one of the strongest Sharp dealers in the country, providing managed print services and Sharp printer support including driver downloads and product access.
• LexmarkminorChannel Partner/ Reseller/ DistributorProvides managed print support services with Lexmark driver downloads and product support access through the customer support portal.
• Microsoft 365coreTechnology or IntegrationCornerstone Technologies offers Microsoft 365 implementation, support, and management services as part of their managed IT offerings.

Scale indicators4 records

Recent moves7 records

Expansion highlights5 records

Broad incumbents

• Connection (PC Connection): National IT solutions and services provider offering managed services, cloud, security, and unified communications. Comparable service portfolio serving SMB and mid-market customers.
• RingCentral: Major cloud UCaaS/VoIP platform with direct-to-SMB offerings and partner channel. Comparable VoIP product category that Cornerstone resells or competes with depending on its underlying platform choice.
• ITsavvy: Large national IT solutions and managed services provider offering managed IT, cloud, security, and unified communications to SMB and enterprise customers. Comparable offerings as part of a broader portfolio.

Direct peers

• Thrive Networks: Managed services provider offering managed IT, cloud, cybersecurity, and unified communications to SMB and mid-market clients. Comparable full-stack managed services positioning.
• Ntiva: Managed IT services and cybersecurity provider serving SMB and mid-market customers with cloud, managed IT, VoIP, and security services. Comparable service portfolio and recurring managed services model.
• CMIT Solutions: National franchise managed IT services provider targeting SMBs with managed IT, cybersecurity, cloud, and VoIP offerings. Closely comparable business model and customer segment to Cornerstone.
• Trivalent Group: Grand Rapids, MI-based managed IT services provider serving SMB and mid-market clients with managed IT, cloud, cybersecurity, and VoIP. Directly comparable regional MSP operating in adjacent West Michigan geography.
• Dataprise: Mid-Atlantic-based managed IT, cybersecurity, and cloud services provider for SMB and mid-market customers. Comparable service portfolio spanning managed IT, cloud, security, and unified communications.

Regional players

• US Signal: Michigan-based IT services, cloud, and data center provider offering managed services across the state and broader Midwest. Comparable geography and overlapping managed IT/cloud capabilities.

Others

• Sharp Electronics Corporation: Primary print hardware vendor and channel partner; Cornerstone's status as a top Sharp dealer makes Sharp a key ecosystem participant rather than a competitor, but Sharp's direct-sales push could compete with resellers like Cornerstone.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

Revenue estimate

Valuation estimate

Number of profiles

Profiles5 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Cornerstone Technologies