Fully Managed
Fully Managed, a TELUS Business Solutions subsidiary, provides 24/7 managed IT services, cybersecurity, cloud migration, and virtual CIO advisory to Canadian small and medium businesses in healthcare, finance, manufacturing, and professional services on a subscription basis.
- Company typePrivate
- Founded2002
- HeadquartersVancouver, Canada
- Headcount251–500
- GTM typeB2B
- OfferingServices
What Fully Managed does
Fully Managed is a Canadian managed IT services provider operating as a wholly-owned subsidiary of TELUS Business Solutions, the business services arm of TELUS Corporation (TSX: T). Founded in 2002 and headquartered in Vancouver with a secondary office in Toronto, the company delivers outsourced IT management to small (10–29 employees) and medium/large (30+ employees) Canadian businesses across healthcare, finance, manufacturing, and professional services verticals. Named reference customers include FrontWell Capital Partners, MacLean Law, and Cambie Surgery Centre.
The core technology stack centers on a managed services platform delivered through the FMX customer portal for ticket tracking and self-service, a 24/7 Security Operations Centre for threat detection and incident response, and a virtual CIO practice for IT strategy and roadmap development. Supporting capabilities include 24/7 helpdesk support, remote monitoring and management of user accounts, servers, networks, and Microsoft 365, cloud migration services, multi-factor authentication implementation, proactive patch management, and security awareness training. The company maintains partnerships with Microsoft (Solutions Partner — Infrastructure), Cisco, SonicWall, and Field Effect to deliver these capabilities.
The business model is subscription-based managed services billed monthly, with two pricing tiers segmented by company size (10–29 and 30+ employees) and pricing customized per engagement rather than published. Revenue is generated through recurring managed IT contracts augmented by project-based cloud migration and infrastructure upgrade work. The go-to-market is sales-led, using dedicated phone lines, request-callback web forms, and cross-sell into TELUS Business's existing Canadian SMB telecom base of 450,000+ customers. Growth has been augmented by a Canadian MSP acquisition roll-up, including Wappo Information Services (June 2021), Quartet Service (July 2021), Ook Enterprises (June 2022), TWT Group (February 2020), Lime Collar Group (June 2019), and Affinity Managed Services (May 2019).
Fully Managed firmographics
Firmographics- Name
- Fully Managed
- Legal name
- Fully Managed
- Website
- https://fullymanaged.com
- Company type
- Private
- Founded year
- 2002
- Operating status
- Operating
- Headcount range
- 251–500 employees
- Short description
- Fully Managed, a TELUS Business Solutions subsidiary, provides 24/7 managed IT services, cybersecurity, cloud migration, and virtual CIO advisory to Canadian small and medium businesses in healthcare, finance, manufacturing, and professional services on a subscription basis.
- Ownership category
- akta.pro rank
Fully Managed industry classification
Industry- Product category
- Managed IT Services
- NAICS
- Computer Facilities Management Services (541513), Computer Systems Design and Related Services (54151)
- SIC
- Services-Computer Programming, Data Processing, Etc. (7370), Services-Management Consulting Services (8742)
- akta.pro primary industry
- Helpdesk & End-User Support Services (BPAEABAB)
- akta.pro secondary industries
- ITSM Managed Services (Run/Operate/Optimize) (BPAEAJAN), IT Service Desk & End-User Support (L1/L2) (BPAAACAA), IT Asset Lifecycle Services (Procure-to-Retire) (BPAEAOAF)
Keywords
Where Fully Managed is headquartered
LocationHeadquarters
- HQ city
- Vancouver
- HQ country
- Canada
- HQ region
- North America
Offices2 records
Markets served
Fully Managed business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure
Revenue model
- Managed IT Services Subscription: Recurring monthly/annual subscription-based managed IT services including 24/7 helpdesk, network monitoring, cybersecurity, patch management, cloud migration, and ongoing IT maintenance. Provides standardized pricing for predictable IT payments with flexible plans.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Small business plan (10-29 employees) |
| Subscription | Monthly | Medium/large business plan (30+ employees) |
Go-to-market motion1 record
Distribution channels4 records
Marketing channels5 records
Fully Managed product offering
Product offeringCore offering
Fully Managed delivers outsourced managed IT services for Canadian small and medium businesses, providing 24/7 helpdesk support, network monitoring, cybersecurity, cloud migration, and Microsoft 365 management through subscription contracts. A team of 200+ specialists, including virtual CIOs, account executives, and solutions consultants, acts as an extension of each client's IT department, supported by an FMX customer portal.
Product overview
Fully Managed is a managed IT services provider operating as a business unit of TELUS Business Solutions, offering a unified suite of IT support and management services rather than discrete branded products. The core service encompasses always-on 24/7 IT support and helpdesk, comprehensive cybersecurity solutions including 24/7 security operations centre and threat detection/response, a dedicated team of over 200 IT specialists including virtual Chief Information Officers, Solutions Consultants, and Account Executives, and tailored IT strategy development with technology roadmaps. Services extend to cloud migration, network/server maintenance, Microsoft 365 management, multi-factor authentication implementation, security awareness training, and compliance support. Flexible pricing plans are offered based on business size (small businesses with 10-29 employees or medium/large businesses with 30+ employees). The FMX portal serves as the customer-facing support and ticket management platform for existing customers.
Differentiator
Problem solved
Functional benefit
Products and services
- Fully Managed IT Services Outsourced managed IT services package for Canadian small and medium businesses covering 24/7 helpdesk, remote monitoring, user account management, server and network maintenance, Microsoft 365 management, patch management, and a dedicated account team. Sold as monthly subscriptions to companies with 10-29 or 30+ employees.
- 24/7 Cybersecurity and Security Operations Centre Round-the-clock security operations centre providing 24/7 network monitoring, multi-factor authentication, security awareness training, proactive updates and patch management, advanced threat detection, incident response, and compliance support for SMB IT environments.
Quantifiable outcome
- Over 450,000 Canadian SMB businesses trust TELUS Business for managed IT services
- +1 more outcomes
Companies that use Fully Managed
Customer profileNamed customers3 records
Segments6 records
Ideal customer profiles6 records
Fully Managed technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature3 records
Fully Managed partnerships and signals
Strategic signalPartnerships
Five partnerships are on record, tiered core and minor.
- MicrosoftcoreMicrosoft Solutions Partner with infrastructure specialization. Fully Managed provides cloud management, Microsoft 365 services, and cloud migration services, leveraging Microsoft technology partnerships.
- OokminorFully Managed acquired Ook in June 2022 as part of TELUS Business Solutions strategy to enhance services for small and medium businesses in Canada.
- Wappo Information ServicesminorFully Managed acquired Wappo Information Services in June 2021, expanding its managed IT services capabilities for Canadian SMBs.
- CiscocoreCisco Partner status indicates network and security technology integration capabilities for customer IT environments.
- SonicWallcoreSonicWall partnership provides cybersecurity solutions including firewall, network security, and threat protection for customer environments.
Scale indicators4 records
Recent moves6 records
Expansion highlights4 records
Fully Managed competitors and assessment
Company assessmentBroad incumbents
- CDW: Large U.S.-headquartered broad-line IT solutions and managed services provider with Canadian operations. Overlaps on managed IT, cloud, and security, but at significantly larger scale and broader portfolio.
- Wipro (Managed Services): Global IT services giant with a managed services and cybersecurity practice. Represents the international-scale MSP end of the spectrum against which Fully Managed's mid-market positioning is benchmarked.
- Insight Enterprises: Global IT solutions and managed services provider with North American reach. Competes on managed services, cloud, and cybersecurity but operates across a much broader portfolio than Fully Managed.
Direct peers
- Converge Technology Solutions: Canadian-founded IT solutions and managed services provider with infrastructure, cloud, and cybersecurity capabilities. Comparable in target customer (Canadian mid-market/enterprise) and managed services model.
- Compugen: Canadian-headquartered IT solutions and managed services firm. Comparable in end-to-end IT support, cloud, and cybersecurity offerings targeting Canadian SMB and enterprise customers.
- Jolera: Canadian managed IT and security services provider serving SMBs and mid-market across Canada. Comparable in customer profile, MSP/managed security bundle, and subscription-based delivery model.
- Long View Systems: Canadian-headquartered managed IT, cloud, and security services provider with similar mid-market and enterprise focus. Closest direct competitor to Fully Managed inside Canada, with overlapping managed services, cloud migration, and cybersecurity offerings.
- Bulletproof Solutions (GLI Group): Canadian managed IT and cybersecurity provider with similar 24/7 SOC, compliance, and managed services focus. Directly competes for Canadian mid-market and SMB managed services deals.
- Softchoice (Xerox): Canadian IT solutions and managed services provider now under Xerox. Overlaps with Fully Managed on Microsoft-centric cloud, M365, and managed IT services for Canadian SMBs and mid-market.
Others
- TELUS Business Solutions (parent brand): Parent brand and broader distribution channel inside which Fully Managed operates. Relevant as the contextual ecosystem/parent providing capital, telecom cross-sell, and brand trust.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks6 records
Key highlights6 records
Customer concentration
Fully Managed social profiles
Digital presenceFully Managed financial estimates
Financial estimateRevenue estimate
Valuation estimate
Fully Managed leadership team
Management profileNumber of profiles
Profiles2 records
Fully Managed subsidiaries and ownership
Company hierarchySubsidiaries2 records
Fully Managed funding detail
Funding detailFunding overview
Funding rounds1 record
Investors1 record
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Fully Managed M&A and investment
M&A and investmentM&A6 records
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Fully Managed
What does Fully Managed do?
Fully Managed delivers outsourced managed IT services for Canadian small and medium businesses, providing 24/7 helpdesk support, network monitoring, cybersecurity, cloud migration, and Microsoft 365 management through subscription contracts. A team of 200+ specialists, including virtual CIOs, account executives, and solutions consultants, acts as an extension of each client's IT department, supported by an FMX customer portal.
Is Fully Managed a public or private company?
Fully Managed is a private company. It is classified as corporate owned and is currently operating.
When was Fully Managed founded?
Fully Managed was founded in 2002. It employs 251 to 500 people.
Where is Fully Managed based?
Fully Managed is headquartered in Vancouver, Canada, in the North America region.
How does Fully Managed make money?
One revenue line is on record: managed IT Services Subscription.
Who are Fully Managed's main competitors?
Broad incumbents on record are CDW, Wipro (Managed Services) and Insight Enterprises. Direct peers are Converge Technology Solutions, Compugen, Jolera, Long View Systems, Bulletproof Solutions (GLI Group) and Softchoice (Xerox). TELUS Business Solutions (parent brand) is listed as an others.
Does Fully Managed have an API?
No public API is recorded for Fully Managed.
What industry is Fully Managed in?
Fully Managed's product category is Managed IT Services. Its primary akta.pro industry code is BPAEABAB, Helpdesk & End-User Support Services, with a secondary code of BPAEAJAN, ITSM Managed Services (Run/Operate/Optimize). Its NAICS code is 541513 and its SIC code is 7370.