What Business Technology Solutions does

Business Technology Solutions (BTS), operating legally as BTS Integrated Connections LLC, is a Texas-based private technology services provider founded in 1999 that delivers integrated voice, video surveillance, data infrastructure, and managed services to commercial customers across the United States and, more recently, Guatemala. The company operates through two wholly-owned sub-brands — MyFonCompany (a unified communications provider for voice, video, messaging, and collaboration) and EverWatchCCTV (a video surveillance and security solutions provider) — and reports a 98% client retention rate over its 25-year operating history. Its underlying technology stack spans cloud-managed communications platforms, cloud backup for surveillance, AI-powered video analytics, cloud-based access control, and camera-to-cloud infrastructure, combined with physical-layer capabilities in underground fiber, MDF buildouts, and local exchange carrier installations.

BTS serves a diversified base of enterprise and mid-market customers in multifamily, government, education, retail, warehouse, and hospitality verticals, with named clients including Dickies, Ariat, Nautica, Vans, The North Face, Chili's, Snipes, and H&M. Revenue is generated through a mix of recurring subscriptions (voice services, managed services agreements covering thousands of devices), professional services (CCTV design and installation), and project-based infrastructure fees. The company employs 11–50 staff across offices in Hurst, Fort Worth, and Santiago Atitlán, Guatemala, and distributes through direct consultative sales, a toll-free contact line, website lead capture, and partnerships with its sub-brands. The company has not disclosed external funding, acquisitions, or institutional ownership, and operates as a privately held, founder/management-owned entity.

Name

Business Technology Solutions

Legal name

BTS Integrated Connections LLC

Website

https://btsic.com

Company type

Private

Founded year

1999

Operating status

Operating

Headcount range

11–50 employees

Short description

Business Technology Solutions (BTS), founded in 1999, is a Texas-based technology services provider delivering voice, video surveillance, data infrastructure, and managed services to enterprise and mid-market customers across multifamily, government, education, retail, warehouse, and hospitality verticals in the U.S. and Guatemala.

Ownership category

akta.pro rank

Headquarters

HQ city

Fort Worth

HQ country

United States

HQ region

North America

Offices3 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Supply Chain, Technology or R&D, Marketing or Sales

Revenue model

1. Voice Services: Telecommunications services including voice, video, messaging and collaboration platforms. Services are designed for flexible, reliable communications that scale for remote or hybrid work setups. Revenue generated through service contracts and ongoing service fees.
2. Video Surveillance (CCTV): Design, installation, and maintenance of video surveillance systems including cloud backup, AI analytics, cloud-based access control, and camera-to-cloud solutions for commercial settings. Includes both installation fees and ongoing maintenance/service contracts.
3. Data Infrastructure: Infrastructure installation services including underground fiber, MDF buildouts, and local exchange carrier work. Since 1999, BTS has served as contractor for hundreds of infrastructure projects. Revenue from project-based installation fees.
4. Managed Services: Technology procurement and management services. Management of thousands of devices including iPads, routers, switches, and internet connectivity. Provides recurring revenue through ongoing managed service agreements.

Go-to-market motion1 record

Distribution channels3 records

Marketing channels6 records

Core offering

Business Technology Solutions (BTS) provides integrated technology services for businesses, encompassing voice/unified communications platforms, design and installation of video surveillance systems with cloud backup and AI analytics, data infrastructure installation including underground fiber and MDF buildouts, and managed services for thousands of devices such as iPads, routers, switches, and internet connectivity. The company operates through sub-brands MyFonCompany (telecommunications) and EverWatchCCTV (security solutions), serving commercial clients since 1999.

Product overview

Business Technology Solutions (BTS) operates as a technology services company offering a portfolio of integrated business solutions. The company is structured with two primary sub-brands: MyFonCompany (telecommunications and unified communications) and EverWatchCCTV (security and video surveillance), supported by core service offerings including Voice Services, CCTV/Video Surveillance, Data Infrastructure, and Managed Services. BTSGT-Guatemala extends these services regionally. The company serves commercial clients across multiple sectors including retail, government, education, and warehouse operations, with a focus on enhancing connectivity, improving efficiency, and driving business growth since 1999.

Differentiator

Problem solved

Functional benefit

Products and services

• Voice Services Flexible, reliable communications platforms that scale to support remote work or hybrid work setups, consolidating voice, video, messaging and collaboration. Offered through BTS subsidiary MyFonCompany for business clients.
• CCTV / Video Surveillance Design, installation, and maintenance of video surveillance systems including cloud backup, AI analytics, cloud-based access control, and camera-to-cloud capabilities for commercial settings. Offered through BTS subsidiary EverWatchCCTV.
• Data Infrastructure Infrastructure project services including underground fiber installation, MDF buildouts, and local exchange carrier work. Since 1999, BTS has served as contractor for hundreds of such infrastructure projects for recognizable brands.
• Managed Services Comprehensive technology procurement and management services that manage thousands of devices including iPads, routers, switches, and internet connectivity for business clients.

Quantifiable outcome

• 98% client retention rate based on 25 year tracking
• +2 more outcomes

Named customers8 records

Segments7 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability2 records

Feature5 records

Partnerships

Two partnerships are on record, tiered core.

• MyFonCompanycoreOEM/ Whitelabel/ Licensing PartnerMyFonCompany is a subsidiary/brand under BTS serving as a premier business telecommunications provider. BTS is the parent company of MyFonCompany, which specializes in voice services, video, messaging and collaboration solutions for businesses.
• EverWatchCCTVcoreOEM/ Whitelabel/ Licensing PartnerEverWatchCCTV is a subsidiary/brand under BTS serving as a security company providing video surveillance and security solutions. BTS is the parent company of EverWatchCCTV, which provides solutions to multifamily, government, education, retail and warehouse clients.

Scale indicators5 records

Recent moves5 records

Expansion highlights4 records

Broad incumbents

• SHI International: Large IT solutions integrator offering infrastructure, networking, unified communications, and managed services. Competes for similar enterprise voice/data projects as BTS, with far greater scale.
• Cox Business: Carrier-affiliated SMB/midmarket arm providing voice, data, managed services, and video surveillance. Overlaps directly with BTS' offerings and customer segments but with materially greater resources.
• CDW: Large-scale IT solutions provider delivering hardware, software, networking, and managed services to enterprise and public sector. Comparable in IT integration scope but orders of magnitude larger than BTS.
• Windstream Enterprise: Larger communications and managed services provider offering UCaaS, managed network services, and security to enterprise. Same customer verticals as BTS but at greater scale and broader geographic reach.
• Insight Enterprises: Global IT integrator providing hardware, software, networking, and managed services. Overlaps with BTS' enterprise infrastructure and managed services business lines at much larger scale.

Others

• Nextiva: Cloud communications platform serving SMB and mid-market with voice, video, and collaboration. Comparable to BTS' MyFonCompany offering as a platform vendor that BTS may resell or compete against depending on customer preference.
• RingCentral: UCaaS/CCaaS platform vendor whose products BTS-style integrators commonly resell. Not a direct competitor but a key ecosystem partner whose channel programs shape BTS' addressable offering.

Direct peers

• Teltek (NetTel): Mid-sized telecom and IT integrator delivering voice, data networking, surveillance, and managed services. Similar size, regional orientation, and bundling strategy to BTS.
• TPx Communications: Managed services provider offering UC, managed IT, and network services to SMB and mid-market. Comparable to BTS in delivering bundled voice, data, and managed solutions to multi-location customers.
• Granite Telecommunications: Mid-market focused provider of voice, data, managed services, and security solutions to enterprise and multi-site customers. Closely mirrors BTS' product portfolio (UC, network, surveillance, managed services) and customer profile.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat3 records

Key risks5 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/@myfoncompany6205
• Facebookfacebook.com/MyFonCompany

Revenue estimate

Valuation estimate

Number of profiles

Subsidiaries2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Business Technology Solutions