What Management OPS does

Management OPS is a Montreal-based private corporation that delivers outsourced passenger ground-handling services to airlines and airport operators. Founded (per the company timeline) in 2024 as an operating affiliate of the DRAKKAR outsourcing group, the firm concentrates on five service lines at Montréal-Trudeau International Airport: multilingual passenger experience assistance (15+ languages including French, English, Spanish, Arabic, Portuguese, and Chinese), reduced mobility (PRM/PMR) assistance, baggage handling, interior cabin cleaning, and aircraft exterior cleaning. A downtown Montreal headquarters (630 rue St Paul Ouest) supports a dedicated on-site operations office at the airport (975 Boul. Roméo-Vachon Nord). Headcount is reported at 101-250 employees.

The business operates as a pure services company with no disclosed proprietary technology platform, API surface, or AI/ML capabilities. Revenue is generated through B2B managed-services contracts with transport operators on a negotiated, multi-year basis; no public pricing tiers exist. The go-to-market is enterprise field sales targeting airlines and airport operators, with a consultative motion that invites prospective clients to discuss operational challenges. Marketing is limited to a company website plus organic social channels (LinkedIn, Facebook, Instagram) primarily used for employer branding.

Within the broader corporate structure, Management OPS sits as one affiliate inside the DRAKKAR ecosystem, alongside AAA Canada, Avianor, Argo MRT Americas Inc., DRAKKAR Digital, and DRAKKAR Logistics, giving it potential cross-sell access to aerospace, transportation, defense, security, healthcare, and energy clients across Canada, USA, and Mexico. Leadership is led by François Girolami as Director Business Unit, with operational management across baggage/vehicle cleaning, HR, and reduced mobility coordination. No external investors, funding rounds, M&A activity, patents, or regulatory actions are evidenced in the available sources.

Name

Management OPS

Legal name

Management OPS Inc.

Website

https://management-ops.com

Company type

Private

Founded year

2024

Operating status

Operating

Headcount range

101–250 employees

Short description

Management OPS is a Montreal-based B2B services company that delivers outsourced passenger ground-handling to airlines and airport operators at Montréal-Trudeau International Airport, covering multilingual passenger assistance, reduced mobility services, baggage handling, and cabin and aircraft cleaning.

Ownership category

akta.pro rank

Product category

Airport ground handling and passenger services

NAICS

Other Airport Operations (488119), Airport Operations (48811)

SIC

Airports, Flying Fields & Airport Terminal Services (4581), Services-Facilities Support Management Services (8744)

akta.pro primary industry

Ground Handling (Ramp, Baggage, Turnaround) (THABAIAC)

akta.pro secondary industries

Passenger Handling (Check-in, Boarding, Gate Services) (THABAIAD), Aircraft Turnaround Coordination & Station Management (THABAIAF)

Keywords

• Airport ground handling
• Passenger assistance services
• Baggage handling
• Cabin cleaning services
• Reduced mobility services

Headquarters

HQ city

Montréal

HQ country

Canada

HQ region

North America

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Others

Revenue model

1. Passenger Services Outsourcing: Management OPS provides outsourced passenger services to transport companies (airlines, airports). Revenue is generated through service contracts with major transport operators, managing their customer service, baggage handling, cabin cleaning, aircraft exterior cleaning, and reduced mobility assistance operations on their behalf.

Pricing tiers

Go-to-market motion2 records

Distribution channels1 record

Marketing channels4 records

Core offering

Management OPS provides outsourced ground handling and passenger care services to airlines and airport operators. Its offering spans passenger assistance (multilingual guidance), services for passengers with reduced mobility (PRM/PMR), baggage handling and registration, interior cabin cleaning, exterior aircraft cleaning, and vehicle cleaning. Services are delivered on-site at client locations (notably Montréal-Trudeau International Airport) under B2B contracts.

Product overview

Management OPS is a Quebec-based passenger services company operating as an affiliate of DRAKKAR, providing turnkey outsourcing services for transport companies. The company offers a unified portfolio of ground handling services centered around five core offerings: (1) Passenger Experience Services providing multilingual guidance in 15+ languages, (2) Reduced Mobility (PRM/PMR) Passenger Services with trained accessibility assistants, (3) Baggage Handling Services for registration and conveyor processing, (4) Cabin Maintenance Services for interior cleaning, and (5) Aircraft Exterior Cleaning Services. These services are delivered at airport locations including Montreal-Trudeau International Airport and are designed to enhance passenger satisfaction throughout their journey.

Differentiator

Problem solved

Functional benefit

Products and services

• Passenger Experience Services Multilingual passenger assistance and guidance services for travelers at airports, with agents speaking over 15 languages (French, English, Spanish, Arabic, Portuguese, Chinese), supporting self-service kiosks, wayfinding, and answering passenger questions throughout their journey. Targeted at transport operators seeking to outsource front-line customer service.
• Reduced Mobility (PRM/PMR) Passenger Services Specialized assistance for passengers with reduced mobility, including wheelchair transfers, guiding, and support from check-in through boarding and deplaning, delivered by agents trained according to legal standards. Sold to airlines and airport operators that need to provide accessibility services.
• Baggage Handling Services Management and handling of passenger baggage at the airport, including registration, conveyor processing, non-standard baggage handling for transborder departures, and ensuring all baggage arrives at its destination. Sold to airline and airport operators.
• Cabin Maintenance Services Interior cabin cleaning services for transport vehicles, including cleaning of headrests, storage compartments, shelves, seat belts, seat pockets, and general hygiene maintenance to provide a clean and healthy environment. Sold to transport operators with cabin-based service fleets.
• Aircraft Exterior Cleaning Services External aircraft cleaning services performed regardless of weather conditions, keeping planes spotless, presentable, and ready for operation. Sold to airlines and aircraft operators.
• Vehicle Cleaning Services Vehicle interior and exterior cleaning services within airport and ground transportation facilities, managed by the Baggage Handling and Vehicle Cleaning Department. Sold to airport and ground transport operators.

Named customers1 record

Segments2 records

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Six partnerships are on record, tiered core and minor.

• DRAKKARcoreStrategic or Co-development PartnerManagement OPS is an affiliate of DRAKKAR, a world-class outsourcing company providing turnkey services for industrialization, production, repair, logistics and digital needs. DRAKKAR has been established for over 30 years and operates across aerospace, transportation, defense, security, healthcare and energy sectors with affiliated companies in Canada, USA, and Mexico.
• AAA CanadaminorOthersAffiliate company within the DRAKKAR ecosystem operating in the aerospace and transportation sectors.
• AvianorminorOthersAffiliate company within the DRAKKAR ecosystem.
• Argo MRT Americas Inc.minorOthersAffiliate company within the DRAKKAR ecosystem.
• DRAKKAR DigitalminorOthersAffiliate company within the DRAKKAR ecosystem providing digital solutions.
• DRAKKAR LogisticsminorOthersAffiliate company within the DRAKKAR ecosystem providing logistics services.

Scale indicators2 records

Recent moves5 records

Expansion highlights3 records

Regional players

• AGS Airports: UK regional airport operator providing ground handling, passenger services, and ancillary services at Aberdeen, Glasgow, and Southampton — analogous mid-scale regional ground services player.

Broad incumbents

• Menzies Aviation: Worldwide provider of aviation services including passenger handling, ramp, baggage, and cabin cleaning at more than 200 airports, with comparable outsourcing model to airlines and airports.
• dnata: Major airport services group offering passenger, ramp, baggage, catering, and cabin cleaning services globally; competes for the same airline outsourcing contracts that Management OPS targets.
• Swissport International: Global leader in airport ground services and air cargo handling, operating at hundreds of stations worldwide with passenger, ramp, baggage, and cabin cleaning services — directly overlapping Management OPS' service portfolio but at vastly greater geographic scale.
• Worldwide Flight Services (WFS): Global air cargo and ground handling services provider with passenger, ramp, and cabin cleaning offerings at major stations, competing for the same airline service contracts.
• SATS Ltd: Singapore-based airport services and ground handling group with passenger, baggage, cabin, and PRM service lines, operating across Asia, Europe, and the Americas.

Direct peers

• Aviapartner: European-headquartered ground handling and airport services company providing passenger, baggage, PRM, and aircraft cleaning services across multiple countries, with comparable B2B outsourcing model.
• Celebi Aviation Holding: Independent ground handling services provider operating passenger, ramp, baggage, and cargo services in multiple countries with similar B2B airline outsourcing model.
• GAT Airline Ground Support: US-based airline ground handling company providing passenger, baggage, cabin cleaning, and ramp services, with comparable multi-service outsourcing model to airlines.

Emerging players

• Avianor: DRAKKAR ecosystem affiliate providing aircraft maintenance, cabin services, and aerospace solutions; sister company within the same parent group with overlapping aviation services capabilities.

Market position

Strengths1 record

Weaknesses1 record

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/managementops
• LinkedInlinkedin.com/company/management-ops
• Instagraminstagram.com/management.ops

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Management OPS