Polyclinique de l'Oreille

What Polyclinique de l'Oreille does

Polyclinique de l'Oreille Inc. is the largest hearing health network in Quebec, operating more than 80 physical clinic locations across all 16 administrative regions of the province. Founded in 1996 and headquartered in Pierrefonds (Montréal), the company delivers an integrated multidisciplinary care model that brings ENT (otorhinolaryngology) physicians, audiologists, and audioprosthetists under coordinated appointments at the same clinic location, with same-day multi-professional visits. Its service portfolio spans neonatal hearing screening (0–8 months), pediatric audiology (8 months–4 years), general adult audiology (5 years and older) including tinnitus, hyperacusis, and auditory processing disorder evaluation and rehabilitation, and audioprosthesis services delivered in partnership with Groupe Forget (a separate Quebec audioprosthesis network of 90+ clinics).

The underlying technology stack is largely conventional clinical audiology equipment — soundproof booths, otoscopes, impedance analyzers, and bone conduction vibrators — supplemented by a bilingual (French/English) website that hosts self-service digital tools: a web-based tone screening test covering 12 frequencies from 500 Hz to 6000 Hz, and a 15-question validated screening questionnaire developed by Hélène Caron (M.O.A., audiologist) with scientific validation from Michel Picard, Ph.D. at the University of Montreal. Tele-audiology services extend reach into remote Quebec regions where physical clinic density is lower.

The business model mixes three revenue streams. ENT physician consultations are fully reimbursed by Quebec's public health insurer (RAMQ) with no out-of-pocket patient cost. Audiology services are private-pay (not RAMQ-covered), with visit fees that are not publicly disclosed and partial reimbursement through private insurers. Audioprosthesis (hearing aids and assistive listening devices) is delivered via the Groupe Forget partnership, where the first audioprosthetist consultation is free and devices are sold as hardware, with partial coverage available through RAMQ, CNESST, Veterans Affairs Canada, Indigenous and Northern Affairs Canada, and private insurers. Patient acquisition runs through a centralized booking line (1-888-741-2222), an online clinic locator, and referral partnerships with occupational health (Workplace Medical), mobile in-home care (Clinique GO), and the Index Santé web directory. The company also maintains a content marketing engine of 100+ blog articles and 14 educational videos authored by its own clinicians, and accepts practicum/student applications across Quebec regions.

Name

Polyclinique de l'Oreille

Legal name

POLYCLINIQUE DE L'OREILLE INC.

Website

https://polycliniquedeloreille.com

Company type

Private

Founded year

1996

Operating status

Operating

Headcount range

101–250 employees

Short description

Polyclinique de l'Oreille operates Quebec's largest hearing health network with 80+ clinics across 16 regions, delivering integrated ENT, audiology, and audioprosthesis services to patients from newborns to seniors under a mix of public, private, and partner-funded payment models.

Ownership category

akta.pro rank

Product category

Hearing Healthcare Services

NAICS

Offices of Physical, Occupational and Speech Therapists, and Audiologists (621340), Offices of Physicians (6211)

SIC

Services-Offices & Clinics Of Doctors Of Medicine (8011), Services-Specialty Outpatient Facilities, Nec (8093)

akta.pro primary industry

Audiology & Hearing Services (ENT-Affiliated) (HLAKAMAI)

akta.pro secondary industries

Otology & Neurotology (Ear/Hearing/Balance) (HLAKAMAC), Pediatric Otolaryngology (HLAKAMAB), Audiology & Hearing Diagnostic Centers (HLAFAKAH), General Otolaryngology (ENT) (HLAKAMAA)

Keywords

• Hearing health services
• Audiology diagnostics
• ENT medical care
• Hearing aid fitting
• Pediatric audiology

Headquarters

HQ city

Pierrefonds

HQ country

Canada

HQ region

North America

Offices17 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. ENT (Otorhinolaryngology) Medical Services: Ear, nose, and throat doctor consultations are fully covered by Quebec's public health insurance (Régie de l'assurance maladie du Québec — RAMQ). No direct patient payment is required for these visits.
2. Private Audiology Services: Audiology services are provided as a private service (not covered by RAMQ) and involve patient visit fees. Specific pricing is not publicly disclosed. Patients may use private insurance to reimburse some costs.
3. Audioprosthesis (Hearing Aids) Services via Groupe Forget: Audioprosthetic services are covered by Groupe Forget, the company's partner. The first visit with an audioprosthetist is free. Many services are covered by paying agencies including RAMQ, CNESST, Veterans Affairs Canada, Indigenous and Northern Affairs Canada (INAC), and private insurance. Hearing aids and assistive listening devices are sold as products, generating hardware/product revenue.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels9 records

Core offering

Polyclinique de l'Oreille operates the largest dedicated hearing health network in Quebec, delivering ENT (otorhinolaryngology) consultations, general audiology diagnostics, pediatric and neonatal hearing screening, auditory processing disorder evaluation, tinnitus and hyperacusis assessment, and audioprosthesis (hearing aid) services. Care is provided across 80+ physical clinic locations spanning 16 Quebec administrative regions, coordinated by a multidisciplinary team of ENT doctors, audiologists, and audioprosthetists (audioprosthesis delivered in partnership with Groupe Forget). Self-service online screening tools and tele-audiology extend initial assessment and follow-up care to remote areas.

Product overview

Polyclinique de l'Oreille operates as a comprehensive hearing health network in Quebec, offering a unified platform of integrated clinical services. The organization provides end-to-end hearing care through three professional disciplines (ENT doctors, audiologists, and audioprosthetists) working under one roof across 70+ clinic locations. Core services span diagnostic audiology (hearing tests, audiograms, tinnitus and hyperacusis evaluation, auditory processing disorder assessment), pediatric and neonatal hearing screening, and hearing rehabilitation including hearing aids and assistive listening devices. Self-service digital tools include an online hearing test and hearing screening questionnaire. The network serves patients from newborns (0-8 months) through seniors, with services covered by Quebec's public health insurance (RAMQ), CNESST, Veterans Affairs, and private insurers.

Differentiator

Problem solved

Functional benefit

Quantifiable outcome

• One in three people affected by hearing loss by age 65; one in two by age 75.
• +3 more outcomes

Segments5 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature8 records

Partnerships

Four partnerships are on record, tiered core and minor.

• Groupe Forget, AudioprothésistescoreChannel Partner/ Reseller/ DistributorGroupe Forget is the largest hearing healthcare network in Quebec with more than 90 clinics. The partnership integrates audioprosthesis (hearing aid) services into the Polyclinique de l'Oreille's multidisciplinary care model. Patients evaluated by Polyclinique de l'Oreille audiologists are referred to Groupe Forget audi prothetists for hearing aid fitting. Groupe Forget offers a free first consultation and operates a parallel clinic finder accessible through the Polyclinique de l'Oreille website. Their mission focuses on helping those with hearing loss rediscover the pleasure of hearing, aligned with Polyclinique de l'Oreille's broader hearing health services. Groupe Forget also authored educational content on the Polyclinique de l'Oreille blog regarding hearing aid maintenance and selection.
• Index SantéminorGTM or Marketing PartnerIndex Santé is a Quebec health services web directory containing thousands of health services across the public, private, and community sectors. Polyclinique de l'Oreille is listed in the directory, enabling discovery by Quebec residents searching for hearing health services online. This is primarily a digital marketing/visibility partnership.
• Workplace MedicalminorGTM or Marketing PartnerWorkplace Medical is a Canadian occupational health provider dedicated to keeping Canada working. They offer prevention, response, and return-to-work services to reduce avoidable absences. Polyclinique de l'Oreille is listed as a partner, suggesting referral pathways for employees requiring hearing health services (e.g., occupational noise-induced hearing loss, hearing screenings for workers).
• Clinique GOminorGTM or Marketing PartnerClinique GO offers in-home and workplace healthcare services within Greater Montreal (including Laval, Longueuil, Montérégie, Lanaudière, and the North Shore of Montreal). Their team provides tailored healthcare services at patients' homes, retirement facilities, or workplaces. The partnership enables referral of patients needing hearing health services to Polyclinique de l'Oreille's clinic network, particularly for patients with mobility limitations who may also benefit from in-home care.

Scale indicators5 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• Miracle-Ear (Canada): Large North American hearing aid retailer and clinic franchise offering hearing tests, hearing aids, and aftercare services. Comparable as a multi-clinic audiology provider; competes for the same senior demographic with a comparable retail-clinic delivery model.
• Beltone (Canada): Long-established North American hearing aid brand and clinic network offering hearing assessments and hearing aid fittings through independent owner-operated centers, some in Quebec. Comparable in product/service mix though less centralized as a corporate operator.
• Amplifon Canada: Global hearing healthcare leader (parent: Amplifon S.p.A.) with a Canadian retail clinic network providing hearing assessments, hearing aid dispensing, and aftercare. Comparable as a multi-clinic audiology retailer in Quebec with broader international backing.

Direct peers

• Groupe Forget (Audioprothésistes): Polyclinique de l'Oreille's primary audioprosthesis referral partner and the largest hearing healthcare network in Quebec with 90+ clinics. Offers hearing aid fitting, dispensing, and audiology services — directly comparable on geographic coverage and customer base, and structurally intertwined through the Polyclinique partnership.
• Audika (Canada): Canadian audiology clinic network (Demant-affiliated) offering hearing tests, hearing aid sales, and audiology services with multiple locations, including in Quebec. Directly comparable in core audiology service offering and target demographic.
• HearingLife Canada: One of Canada's largest audiology and hearing aid clinic networks (owned by Demant). Competes with Polyclinique de l'Oreille for the same Quebec adult audiology patients, offering hearing tests, hearing aids, and tinnitus services through a multi-clinic retail model.
• Connect Hearing: National Canadian audiology chain owned by Sonova, providing hearing assessments, hearing aid fittings, and follow-up care across multiple provinces including Quebec. Directly comparable as a multi-clinic audiology provider serving similar patient demographics.

Emerging players

• Costco Hearing Aid Centers: Retail-clinic hearing aid centers operated inside Costco warehouses across Canada, including Quebec locations. Competes on price and convenience for hearing aids and basic hearing assessments, drawing patients who might otherwise seek in-clinic audiology.

Peers

• Lobe Santé Audition et Communication:

Market position

Strengths5 records

Weaknesses4 records

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/polycliniquedeloreille
• LinkedInlinkedin.com/company/polyclinique-de-l-oreille

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Polyclinique de l'Oreille