atms Telefon- und Marketing Services GmbH

What atms Telefon- und Marketing Services GmbH does

atms Telefon- und Marketing Services GmbH, operating under the yuutel brand since an August 2019 rebranding, is a Vienna-headquartered B2B cloud telephony provider founded in 2001 that serves enterprises and SMEs across the DACH region. The company delivers a unified communications portfolio built on its own cloud PBX (yuuphone), SIP trunking (yuuconnect), Microsoft Teams telephony integration, AI-assisted voice products, contact-center software, virtual numbers, and 0800 service numbers. Infrastructure-scale metrics of 20,000+ hosted phone numbers and 100M+ minutes handled annually indicate meaningful operational depth for a 26-person team. The platform is delivered as a managed carrier-grade service, evidenced by ISO 27001 and ISO 22301 certifications, GDPR compliance, Microsoft Teams Trusted Advisor status, and Genesys Ascend Partner designation, with regulatory and lawful-intercept obligations typical of an Austrian registered telecommunications operator.

Revenue is generated primarily through recurring monthly subscriptions (for example, €79/month base SIP trunk plus €7.90 per additional channel) and one-time setup fees (€399), targeting organizations migrating from legacy on-premise PBX systems to cloud and Teams-based telephony. The customer base exceeds 1,300 organizations spanning enterprise (Samsung, American Express, Red Bull Media House, DHL, REWE), mid-market e-commerce and tech (HolidayCheck, Niceshops, Refurbed, Riverty), and public-sector and NGO clients (ASFINAG, Erzdözese Wien, Amnesty International), supported by strong reported service quality (NPS 66 in 2025, customer satisfaction grade 1.3/95 in 2024) and B2B-Award Austria 2024/25 recognition as the top-ranked VoIP provider. Recent product moves—the KI Telefonassistent conversational AI agent and the yuuphone mobile app launched in 2025—extend the offering from carrier services into higher-value software, while BYOC partnerships with Genesys and Twilio broaden the addressable ecosystem.

The business model combines carrier voice minutes, channel-based subscription billing, and setup fees, with strategic emphasis on becoming the preferred telephony overlay within Microsoft Teams and Genesys deployments rather than competing head-on as an independent UCaaS suite. Geographic focus remains DACH and the company's ESG positioning (ClimatePartner certification obtained in 2025) is oriented toward large enterprise and public-sector procurement requirements rather than mass-market consumer distribution.

Name

atms Telefon- und Marketing Services GmbH

Legal name

yuutel GmbH

Website

https://atms.at

Company type

Private

Founded year

2001

Operating status

Operating

Headcount range

51–100 employees

Short description

atms Telefon- und Marketing Services GmbH (yuutel) is a Vienna-based B2B cloud telephony provider founded in 2001 serving DACH-region enterprises and SMEs with cloud PBX, SIP trunking, Microsoft Teams telephony, AI voice assistants, and contact-center software for over 1,300 customers.

Ownership category

akta.pro rank

Product category

Cloud Business Telephony

SIC

Telephone Communications (No Radiotelephone) (4813), Services-Telephone Interconnect Systems (7385)

akta.pro primary industry

Cloud PBX & Hosted Telephony (HDAIAHAB)

akta.pro secondary industries

Contact Center (CCaaS) & Customer Engagement Voice (HDAIAHAF), VoIP Access & ITSP Services (HDAIAHAD)

Keywords

• Cloud telephony services
• Business VoIP solutions
• SIP trunking services
• Cloud PBX systems
• Call center software

Headquarters

HQ city

Vienna

HQ country

Austria

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Cloud Telephony Subscription: Monthly subscription fees for cloud phone system (yuuphone) with configurable feature sets. No hardware investment required. Monthly cancellable contracts.
2. SIP Trunk Channels: Per-channel pricing for SIP trunk connectivity. Base package includes 10 channels at €79/month, additional channels at €7.90/month/channel. One-time setup fee of €399.
3. Virtual Numbers and Service Numbers: Recurring fees for virtual phone numbers including geographic numbers, 0800 free call numbers, international UIFN numbers, shared cost numbers (0810/0820), and premium rate numbers (0900).
4. International Calling Tariffs: Usage-based charges for international outbound calls. Competitive rates for D-A-CH region and worldwide destinations.
5. Professional Services: Consulting, implementation, and customization services for complex deployments including Genesys integration, Microsoft Teams telephony, and custom call flow development.
6. 0800 Free Call Number Service: Monthly fees for 0800 service numbers with inbound call handling. Company bears the cost of incoming calls from callers.

Pricing tiers

Go-to-market motion3 records

Distribution channels5 records

Marketing channels9 records

Core offering

atms Telefon- und Marketing Services GmbH, operating as yuutel, provides cloud-based business telephony solutions for business customers. The product portfolio includes a cloud PBX (yuuphone), SIP trunking (yuuconnect), an AI-driven phone assistant, call center software, virtual geographic numbers, 0800 free-call numbers, and Microsoft Teams telephony integration. The company serves more than 1,300 customers across the DACH region from its Vienna headquarters with a team of 26 employees.

Product overview

yuutel is a cloud-based business telephony provider offering a unified communications portfolio centered on the yuuphone Cloud-Telefonanlage (cloud PBX) complemented by specialized add-on products. The core platform provides 150+ features for unified voice, video, and chat communications. Adjacent offerings include the KI Telefonassistent (AI phone assistant) for automated FAQ and appointment handling, yuuconnect SIP Trunk products for connecting third-party platforms (Microsoft Teams, Genesys Cloud CX, Twilio) to the PSTN, Callcenter Software with AI-VoiceBot capabilities, and a full suite of virtual number services (geographic, 0800 Free Call, UIFN, Shared Cost, Premium Rate) for business customer service needs. The yuuphone Mobile App extends the platform to iOS and Android devices.

Differentiator

Problem solved

Functional benefit

Brands

• yuuphone: Cloud-based business phone system (Cloud-Telefonanlage) with 150+ features
• yuuconnect
• yuuphone Mobile App

Products and services

• yuuphone (Cloud PBX)
• yuuconnect (SIP Trunk)
• AI Phone Assistant
• Callcenter Software
• Virtual Numbers (Geographic / 0800)
• 0800 Free Call
• Teams Telefonie (Microsoft Teams Telephony)

Quantifiable outcome

• 99.99% network uptime guarantee
• +6 more outcomes

Named customers16 records

Segments4 records

Ideal customer profiles1 record

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration11 records

AI capability5 records

Feature8 records

Partnerships

Four partnerships are on record, tiered core and minor.

• ClimatePartnercoreStrategic or Co-development Partner · 10 January 2025Climate certification partnership covering CO2 footprint calculation, reduction targets, climate protection projects (Ethiopia), and transparent sustainability communication. Certified since January 2025.
• GenesyscoreTechnology or IntegrationGenesys Ascend Partner providing BYOC (Bring Your Own Carrier) SIP trunk connectivity for Genesys Cloud CX customers. Certified integration enabling voice connectivity between Genesys Cloud and PSTN networks. Joint go-to-market for contact center solutions in DACH region.
• MicrosoftcoreTechnology or IntegrationMicrosoft Teams Trusted Advisor providing telephony gateway integration for Microsoft Teams. Enables PSTN connectivity and landline number integration directly within Teams application. Certified implementation partner.
• Communi5 Technologies GmbHminorOEM/ Whitelabel/ Licensing PartnerApp manufacturer for yuuphone Mobile application available on Google Play Store and Apple App Store. Communi5 provides the underlying mobile telephony technology.

Scale indicators12 records

Recent moves7 records

Expansion highlights5 records

Direct peers

• Peoplefone: Swiss-headquartered VoIP and SIP trunk provider operating across DACH with cloud telephony and virtual number services. Directly comparable in regional positioning and service portfolio to yuutel.
• fonial: German cloud telephony and SIP trunk provider serving SMBs with cloud PBX, virtual numbers, and Microsoft Teams integration — overlapping yuutel's core offerings and DACH mid-market focus.
• Placetel: Cologne-based cloud telephony provider (now part of nfon group) offering cloud PBX, SIP trunking, and Teams integration for German SMEs. Directly overlaps yuutel's product portfolio and DACH target market.
• sipgate: Düsseldorf-based VoIP and UCaaS pioneer serving German SMEs and consumers with SIP trunking, cloud PBX, and mobile integration. Direct competitor in DACH cloud telephony with comparable feature breadth.
• nfon AG: Munich-headquartered, publicly listed European cloud PBX/UCaaS provider serving DACH SMEs and enterprises with IPBX, SIP trunk, and Microsoft Teams integrations. nfon is the closest listed comparable to yuutel in product, geography, and customer segment.
• STARFACE: Karlsruhe-based PBX/UC platform vendor serving German SMEs and enterprises with SIP, cloud, and hybrid telephony solutions. Comparable product set, DACH focus, and enterprise/SMB customer mix.
• 3CX: International cloud PBX/UC platform widely deployed in DACH SMBs and contact centers. Competes on cloud PBX, SIP trunking, and Teams/CRM integrations with a global footprint.
• easybell: Cologne-based VoIP/SIP trunk and cloud PBX provider for German SMEs, closely matching yuutel's product mix (SIP, cloud PBX, virtual numbers) and customer segment.

Broad incumbents

• Deutsche Telekom: Germany's incumbent carrier with broad UC, SIP trunking, and cloud PBX portfolio for enterprises. yuutel competes against its MagentaBusiness business telephony line, but Deutsche Telekom offers far wider portfolio and owns the underlying network.
• A1 Telekom Austria: Austrian incumbent telco with comprehensive business telephony, SIP, and cloud UC services. yuutel's domestic competitor with stronger scale, broader portfolio, regulated network ownership, and direct access to enterprise customers.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

• YouTubeyoutube.com/watch?v=dGVdC76Dppw
• LinkedInlinkedin.com/company/yuutel
• Xx.com/atms0800
• Facebookfacebook.com/atms0800

Compliance5 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A1 record

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about atms Telefon- und Marketing Services GmbH