Lucentia Group
Lucentia Group Oy is a Finnish service operator providing IVR, SMS, premium-rate billing, and media engagement services to Finnish telecom operators, media companies, mail-order businesses, and government entities since 1998.
- Company typePrivate
- Founded1998
- HeadquartersKerava, Finland
- Headcount11–50
- GTM typeB2B
- OfferingServices
What Lucentia Group does
Lucentia Group Oy is a privately held Finnish service operator founded in 1998, headquartered in Helsinki (with Kerava listed as the city), operating in the IVR, SMS, premium-rate billing, and telematic media services niche. The company functions as a licensed service operator with access to all Finnish telecom operator billing interfaces for premium-rate numbers (0600/0700), enabling it to deliver call routing, menu navigation, information dissemination, feedback collection, SMS-based data transmission, and audience-engagement services (competitions, voting, lotteries) to business clients. Its core product portfolio comprises IVR and smartphone services, SMS/messaging services, billing services (both contract and operator-based), media services, and supporting web integration services, all delivered from a consolidated data center infrastructure at DNA's Pitäjänmäki facility.
Lucentia Group firmographics
Firmographics- Name
- Lucentia Group
- Legal name
- Lucentia Group Oy
- Website
- https://lucentia.fi
- Company type
- Private
- Founded year
- 1998
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Lucentia Group Oy is a Finnish service operator providing IVR, SMS, premium-rate billing, and media engagement services to Finnish telecom operators, media companies, mail-order businesses, and government entities since 1998.
- Ownership category
- akta.pro rank
Lucentia Group industry classification
Industry- Product category
- Telecommunications Service Operations
- NAICS
- Telephone Call Centers (56142), All Other Telecommunications (517810), Telemarketing Bureaus and Other Contact Centers (561422)
- SIC
- Communications Services, Nec (4899), Telephone Communications (No Radiotelephone) (4813)
- akta.pro primary industry
- Appointment Scheduling & Service Dispatch Support (BPAAABAO)
- akta.pro secondary industry
- Helpdesk & End-User Support Services (BPAEABAB)
Keywords
Where Lucentia Group is headquartered
LocationHeadquarters
- HQ city
- Kerava
- HQ country
- Finland
- HQ region
- Europe
Offices1 record
Markets served
Lucentia Group business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Technology or R&D, Infrastructure, Operations, Marketing or Sales
Revenue model
- IVR and Phone Services: Revenue from IVR services, call routing, information services, and voice processing. Services are billed either through contract billing or telecom operator billing (0600/0700 numbers).
- SMS Services: Revenue from SMS-based information services, routing services, and feedback collection. Charged per message or through subscription models.
- Billing Services: Contract billing services where Lucentia handles the entire event chain from IVR services through billing, credit management, and customer service. Revenue from processing fees and service charges.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Other | Multi-year contract | Custom enterprise pricing based on service requirements |
Go-to-market motion1 record
Distribution channels2 records
Marketing channels3 records
Lucentia Group product offering
Product offeringCore offering
Lucentia Group Oy is a Finnish service operator providing IVR and smartphone services, SMS and short message services, billing services (contract and premium rate number operator billing via 0600/0700 numbers), media services (polls, competitions, lotteries), and web integration services. The company handles the complete event chain for B2B clients from call/SMS handling through billing, credit management, and customer service.
Product overview
Lucentia Group is a service operator offering a unified portfolio of telecommunications and media services. The core offerings include IVR- ja älypuhelinpalvelut (IVR and smartphone services) for call routing, menu navigation, and information delivery; SMS-, lyhytsanoma- ja tiedonvälityspalvelut (SMS and messaging services) for text-based communication and data transmission; Laskutuspalvelut (billing services) providing access to Finnish operator billing systems and contract billing; and Mediapalvelut (media services) encompassing opinion polling, games, competitions, and lotteries. These services are designed to work together as an integrated system, with the company handling the complete event chain from IVR services through billing, credit management, and customer service. Web-palvelut (web services) provide integration interfaces connecting the telephone-based services to web platforms.
Differentiator
Problem solved
Functional benefit
Products and services
- IVR and Smartphone Services (IVR- ja alypuhelinpalvelut) Interactive Voice Response (IVR) and smartphone services enabling call routing, menu navigation, information dissemination, feedback collection, and automated call management with time-based and load-based routing for businesses lacking in-house telecom capabilities.
- SMS and Short Message Services (SMS-, lyhytsanoma- ja tiedonvalityspalvelut) SMS-based information services, control services, and feedback collection services utilizing keyword selections, with real-time subscriber identification and media monitoring capabilities for businesses.
- Billing Services (Laskutuspalvelut) Billing services providing access to all Finnish telephone operator billing systems, including contract billing services with separate billing agreements and premium rate number (0600/0700) services with credit management and customer service capabilities.
- Media Services (Mediapalvelut) Media services including opinion polling, feedback collection, interactive games and competitions, lotteries, fundraising, usage statistics, analytics, and reporting services for TV, radio and print media companies.
- Web Services (Web-palvelut) Web services implementing and integrating user interfaces for IVR and SMS services, with efficient integrations using modern platforms and techniques to connect telephone-based services to web platforms.
Companies that use Lucentia Group
Customer profileNamed customers4 records
Segments5 records
Ideal customer profiles5 records
Lucentia Group technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature4 records
Lucentia Group partnerships and signals
Strategic signalPartnerships
One partnership is on record.
- DNA (formerly TDC ARI)coreLucentia has consolidated its data center operations to DNA's modern facility in Pitäjänmäki. The data center meets all quality and security requirements for data center operations. This partnership provides the infrastructure backbone for Lucentia's IVR, SMS, and web services.
Scale indicators2 records
Recent moves4 records
Expansion highlights2 records
Lucentia Group competitors and assessment
Company assessmentEmerging players
- Gofore Plc: Finnish digital services consultancy building digital service platforms for public sector and enterprises. Comparable because it competes for the same managed-services and digital-integration wallet in Finland, particularly around citizen-facing and customer-facing workflows.
Broad incumbents
- Teleperformance: Largest global BPO/contact-center operator delivering inbound/outbound voice, IVR, and customer-experience services. Comparable in customer-service outsourcing and managed-call-center delivery model that overlaps with Lucentia's service-operator model.
- DNA Oyj: Finnish telecom operator and Lucentia's infrastructure partner via the Pitäjänmäki data center. Comparable as a telecom operator with premium-rate and service-operator capabilities, and a key counterparty in Lucentia's billing value chain.
- CGI Suomi: Finnish IT services and systems integrator with strong telecom vertical presence. Comparable because it offers managed IT, customer-care platforms, and telecom integrations that overlap with Lucentia's managed-services and billing integrations.
- Concentrix: Global CX/BPO with strong European and Nordic footprint. Comparable as a large-scale outsourced customer-interaction provider, competing for the same enterprise clients that Lucentia serves with IVR and customer-service capabilities.
- Elisa Oyj: One of Finland's largest telecom operators offering voice, messaging, and premium-rate services directly. Comparable because it is both a potential customer and a competitor for Lucentia's premium-number billing and service-operator business.
- Telia Finland: Major Finnish telecom operator providing voice, SMS, and premium-rate services. Comparable as a wholesale partner for Lucentia's 0600/0700 number billing and a broad incumbent in the same communications market.
- TietoEVRY: Nordic IT services and software provider serving telecom and media verticals. Comparable because it builds billing, customer-service, and telecom-integration platforms that compete for the same managed-services budget Lucentia targets.
Direct peers
- Transcom Worldwide: Global customer-care and contact-center BPO provider with Nordic presence. Comparable because it offers outsourced customer-service, telephony-based support, and managed customer interactions — adjacent to Lucentia's IVR/SMS-customer-service chain.
Regional players
- Aditro (now Visma Inhouse): Nordic provider of business process outsourcing and document/information services with Finnish operations. Comparable as a regional BPO/managed-services peer serving the same SMB and enterprise customer segments in Finland.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat4 records
Key risks6 records
Key highlights6 records
Customer concentration
Lucentia Group social profiles
Digital presenceLucentia Group financial estimates
Financial estimateRevenue estimate
Valuation estimate
Lucentia Group leadership team
Management profileNumber of profiles
Lucentia Group funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Lucentia Group M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Lucentia Group
What does Lucentia Group do?
Lucentia Group Oy is a Finnish service operator providing IVR and smartphone services, SMS and short message services, billing services (contract and premium rate number operator billing via 0600/0700 numbers), media services (polls, competitions, lotteries), and web integration services. The company handles the complete event chain for B2B clients from call/SMS handling through billing, credit management, and customer service.
Is Lucentia Group a public or private company?
Lucentia Group is a private company. It is classified as unknown and is currently operating.
When was Lucentia Group founded?
Lucentia Group was founded in 1998. It employs 11 to 50 people.
Where is Lucentia Group based?
Lucentia Group is headquartered in Kerava, Finland, in the Europe region.
How does Lucentia Group make money?
Three revenue lines are on record. IVR and Phone Services are the primary driver. The others are SMS Services and billing Services.
Who are Lucentia Group's main competitors?
Gofore Plc is listed as an emerging player. Broad incumbents are Teleperformance, DNA Oyj, CGI Suomi, Concentrix, Elisa Oyj, Telia Finland and TietoEVRY. Transcom Worldwide is listed as a direct peer. Aditro (now Visma Inhouse) is listed as a regional player.
Does Lucentia Group have an API?
No public API is recorded for Lucentia Group.
What industry is Lucentia Group in?
Lucentia Group's product category is Telecommunications Service Operations. Its primary akta.pro industry code is BPAAABAO, Appointment Scheduling & Service Dispatch Support, with a secondary code of BPAEABAB, Helpdesk & End-User Support Services. Its NAICS code is 56142 and its SIC code is 4899.