ECM2

What ECM2 does

ECM2 B.V. is a privately held Dutch ICT solutions provider founded in 2010 and headquartered in Utrecht, Netherlands. The company delivers cloud-hosted open-source business software to Dutch small and medium-sized businesses, built on three core products: SuiteCRM (customer relationship management), Alfresco (document management), and NLCloudOpslag (cloud storage based on Nextcloud). The technology stack is fully open source, running on Dutch servers in ECM2's self-managed cloud infrastructure, with the company emphasizing 100% Dutch data residency for GDPR compliance and exemption from US corporate data treaties.

ECM2 monetizes through a hybrid SaaS and professional services model. Recurring subscription revenue comes from per-user-per-month pricing on SuiteCRM bundles (Starter and SMB tiers), NLCloudOpslag cloud storage, and hosted Alfresco. Non-recurring revenue is generated through implementation consulting, process consulting, custom development by senior developers (managed in Europe and offshore), and pre-purchased development hours sold as "punch cards." The go-to-market is dual-track: a self-serve product-led motion through the company website with publicly disclosed pricing and free demo environments, paired with a sales-assisted motion for custom integrations, managed services, and government/multi-municipality deployments such as the collaboration with Gemeente Roermond.

The company serves a diversified base of Dutch SMBs, nonprofits, healthcare organizations, and municipal government entities across at least nine industries. ECM2 has developed proprietary SuiteCRM add-on modules (vReports, vCases, vProjects, vNotes, TimeSheet, Email-to-Suite) and integrates with partners including Docuwork, Easy Office Online, and the Dutch Cloud Community. The organization operates with 1-10 employees, has no disclosed outside funding, and is structured as a Dutch B.V. with no parent company or institutional investors identified.

Name

ECM2

Legal name

ECM2 B.V.

Website

https://ecm2.nl

Company type

Private

Founded year

2010

Operating status

Operating

Headcount range

1–10 employees

Short description

ECM2 B.V. is a privately held Dutch ICT provider that hosts open-source SuiteCRM, Alfresco, and NLCloudOpslag cloud storage on Dutch servers, serving Dutch SMBs, nonprofits, and municipalities with bundled SaaS subscriptions and custom development services.

Ownership category

akta.pro rank

Product category

Cloud Business Software (CRM, DMS, and Cloud Storage)

NAICS

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (51821), Computer Systems Design and Related Services (54151)

SIC

Services-Prepackaged Software (7372), Services-Computer Integrated Systems Design (7373)

akta.pro primary industry

Enterprise Content Management (ECM) Suites (HDAEAGAB)

akta.pro secondary industries

Content Governance, Compliance, Retention & eDiscovery (HDAEAGAJ), Document Workflow, Routing & Approvals (Content-Centric Workflow) (HDAEAGAG)

Keywords

• Cloud CRM software
• Document management systems
• Cloud storage solutions
• Open source business software
• Managed ICT services

Headquarters

HQ city

Utrecht

HQ country

Netherlands

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Infrastructure, Operations, Marketing or Sales

Revenue model

1. Subscription/SaaS Services: Monthly subscription fees per user for cloud-hosted SuiteCRM, Alfresco, and NLCloudOpslag services. Services are billed per user per month with the first contract period of three months and then monthly cancellable.
2. Professional Services: Implementation consulting, process consulting, custom development, and managed services. Development is offered through 'punch cards' where customers buy development hours to be used for future customizations.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels4 records

Core offering

ECM2 delivers cloud-hosted open-source business software — SuiteCRM for customer relationship management, Alfresco for document management, and NLCloudOpslag (based on Nextcloud) for cloud storage — primarily to Dutch SMBs and public sector organizations. Services are hosted exclusively on Dutch servers for GDPR compliance, and the company layers on implementation consulting, custom development, managed services, and pre-configured SMB bundles to deliver a turnkey information management platform.

Product overview

ECM2 offers a cloud-based ICT solutions portfolio centered on three core products: Alfresco (document management system), SuiteCRM (customer relationship management), and NLCloudOpslag (cloud storage based on Nextcloud). The company provides both hosted/SaaS versions and on-premise deployment options. SuiteCRM is offered in configurable bundles (Starter and SMB) with various add-on modules including vReports (reporting/analytics), vCases (helpdesk), vProjects (project management), vNotes (internal communication), TimeSheet (time tracking), and Email-to-Suite (email integration). All services are managed through the Beheerpaneel administrative control panel. The platform runs on open source technology and all services are hosted on Dutch servers with GDPR compliance.

Differentiator

Problem solved

Functional benefit

Brands

• NLCloudOpslag: Cloud storage solution allowing file synchronization across devices, easy sharing, and simultaneous document editing with data stored exclusively in Dutch data centers.
• SuiteCRM
• Alfresco

Products and services

• Alfresco Document Management Enterprise document management system (DMS) used by organizations to create structure, manage document workflows, control versions, and ensure documents follow established organizational processes. Offered as a hosted cloud service and via remote installation for self-hosted deployments.
• SuiteCRM Customer relationship management and relationship management platform with extensive functionality for sales, reporting, workflow management, and integration with the Dutch business registry (KvK). Offered as a hosted cloud service with add-on modules.
• NLCloudOpslag Dutch cloud storage solution (based on Nextcloud) enabling automatic file synchronization across devices, easy file/folder sharing with colleagues and customers, and simultaneous document editing. Hosted exclusively on Dutch servers with full GDPR compliance.
• SuiteCRM Bundle: Starter Entry-level SuiteCRM bundle providing basic CRM functionality and standard modules for small businesses.
• SuiteCRM Bundle: SMB Small-to-medium business SuiteCRM bundle with enhanced modules including vNotes, dashboards, and additional productivity features such as vNotes for internal communication.
• Beheerpaneel Administrative control panel for managing users, services, groups, passwords, two-factor authentication, and service subscriptions across all ECM2 cloud services.
• Implementation and Process Consulting Consulting service in which ECM2 works with customers to design and configure optimal application setups and process definitions for SuiteCRM, Alfresco, and NLCloudOpslag implementations.
• Custom Development Services Custom software development delivered by senior developers (in Europe and offshore) in ECM2-managed projects, including 'punch cards' where customers pre-purchase development hours to be used for future customizations.
• vCasePro Helpdesk Module Helpdesk/case management module for SuiteCRM (vCasePro) for managing customer support cases and ticketing workflows.

Quantifiable outcome

• Organizations can start working on the same day they order
• +1 more outcomes

Named customers10 records

Segments3 records

Ideal customer profiles3 records

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration5 records

Feature3 records

Partnerships

One partnership is on record.

• Dutch Cloud CommunitycoreOthersECM2 is a member of the Dutch Cloud Community, which aims to collectively represent and advocate for companies in and directly related to the ISP sector. The community includes an independent disputes committee for resolving conflicts that cannot be resolved mutually.

Scale indicators1 record

Recent moves6 records

Expansion highlights4 records

Broad incumbents

• AFAS Software: Largest Dutch vendor of business software (ERP, payroll, CRM) for Dutch SMBs; overlaps with ECM2 on CRM-ish functionality for the same SMB buyer persona and competes for wallet share in the Dutch market.
• Hyland (Alfresco): Owner of the Alfresco platform on which ECM2's document management offering is built; competes with ECM2's hosted service whenever customers evaluate direct vendor relationships for larger deployments.
• Efficy: European CRM vendor with a Benelux presence; competes with SuiteCRM for Dutch SMB and mid-market CRM buyers and is a credible alternative to ECM2's hosted CRM bundles.
• Visma: Northern European provider of accounting, HR, and CRM/cloud software with strong Dutch presence; broad-incumbent overlap with ECM2's Dutch SMB customer segment across workflow automation and ERP-adjacent tools.

Emerging players

• SalesAgility: Maintainers and primary commercial drivers of the SuiteCRM platform ECM2 hosts; partial overlap as the upstream steward whose roadmap decisions directly shape ECM2's service.
• Nextcloud GmbH: Provider of the Nextcloud platform underlying ECM2's NLCloudOpslag offering; comparable as a sovereign cloud storage option increasingly adopted by European organizations wary of US hyperscalers.
• Liquit: Dutch workspace and application delivery specialist focused on simplifying access to SaaS and on-prem apps; partially overlaps with ECM2's Beheerpaneel admin panel vision for unified Dutch business app management.

Direct peers

• Bizzomate: Dutch consultancy and implementation partner for Alfresco document management and related open-source stacks; competes with ECM2 for the same Dutch SMB and public-sector document management work.

Regional players

• Solvinity: Dutch managed hosting and cloud services provider for regulated Dutch and European organizations; competes with ECM2's Dutch-only hosted CRM/DMS/storage proposition for the same sovereignty-conscious buyer.

Others

• Oxyma: Dutch IT services company delivering CRM, integration, and managed services for Dutch organizations; comparable as an ecosystem participant that combines CRM implementation with broader IT services in the same Dutch SMB/mid-market segment.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/ecm_2

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about ECM2