Pet House

What Pet House does

Pet House (بتس هاوسس) is a privately held Saudi Arabian pet care retailer headquartered in Al Khobar with branches across the Kingdom. The company sells pet food, accessories, toys, litter, grooming products, and health supplements for cats, dogs, birds, and small animals, aggregating approximately 30 international brands (including Royal Canin, Hills, Brit Care, GimCat, Caviara, Schesir, LifeCat, and S7 Signature) under one retail destination. Beyond retail, Pet House operates an on-site veterinary clinic and a wholesale channel (الجملة) serving pet shops and clinics, and it runs a points-based loyalty program for repeat customers.

The business is delivered through an omnichannel model: the pets-houses.com e-commerce storefront, native iOS and Android mobile applications, and a network of physical retail branches across Saudi Arabia. The technology layer is built on the Zid Store e-commerce platform, which handles catalog, checkout, payments, shipping, and order management. Payment options include Tamara and Tabby buy-now-pay-later, Apple Pay, Samsung Pay, mada, Visa, Mastercard, and cash on delivery, with free shipping on orders of 250 SAR or more.

Revenue is generated primarily through one-time retail e-commerce sales to individual consumers across Saudi Arabia, supplemented by wholesale bulk sales to pet-related businesses and ancillary service revenue from the veterinary clinic. The company does not disclose revenue, headcount, founding year, funding, or ownership details in the source material. Commercial Registration Number 2052001779 and Tax Number 311259384900003 confirm formal Saudi operating status.

Name

Pet House

Legal name

Pet House

Website

https://pets-houses.com

Company type

Private

Operating status

Operating

Short description

Pet House (بتس هاوسس) is a privately held Saudi Arabian omnichannel pet supplies retailer, selling international-brand food, accessories, and care products for cats, dogs, birds, and small animals through its website, mobile apps, and physical branches.

Ownership category

akta.pro rank

Product category

Pet Supplies Retail

NAICS

Pet and Pet Supplies Retailers (45991), Pet and Pet Supplies Retailers (459910), Veterinary Services (54194)

akta.pro primary industry

Pet Supplies Retail (CRALAIAI)

akta.pro secondary industries

Pet Food & Treats Retail (CRALAHAB), Pet Supplies Omnichannel (CRAFAEAJ), Pet Health & Wellness Retail (Supplements, OTC, Flea/Tick) (CRALAHAC), Pet Bedding, Crates & Carriers Retail (CRALAHAF)

Keywords

• Pet supplies retail
• Pet food products
• Pet care services
• Pet accessories retail
• Veterinary pet care

Headquarters

HQ city

Al Khobar

HQ country

Saudi Arabia

HQ region

Middle East

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Supply Chain, Operations, Personnel, Marketing or Sales, Infrastructure, Technology or R&D

Revenue model

1. Retail E-commerce Sales: Pet House generates revenue through direct online sales of pet supplies including food, accessories, toys, and care products to individual consumers across Saudi Arabia. The company offers both retail (البيع بالتجزئة) and wholesale (الجملة) purchasing options, catering to both end consumers and businesses.
2. Wholesale Distribution: Pet House provides wholesale purchasing options alongside retail, allowing businesses to purchase pet supplies in bulk. This dual-channel approach expands the revenue base beyond individual consumers to include pet-related businesses.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels5 records

Core offering

Pet House is a Saudi Arabian pet supplies retailer that sells pet food, cat litter, toys, grooming products, accessories, and care items for cats, dogs, birds, and small animals through an online storefront at pets-houses.com (powered by Zid), iOS and Android mobile applications, and physical retail branches across Saudi Arabia. The company stocks approximately 30 international brands including Royal Canin, Hills, Brit Care, GimCat, LifeCat, Caviara, S7 Signature, Schesir, Natua, Canifors, Intersand, Vitamax, Kitty Cat, Cool & Clean, and Lulu Pet. In addition to retail, Pet House operates an on-site veterinary clinic, a wholesale distribution channel for business customers, and a loyalty points rewards program for repeat buyers.

Product overview

Pet House is a Saudi Arabian e-commerce platform specializing in comprehensive pet supplies, operating as a multi-brand marketplace powered by ZID e-commerce platform. The offering is structured as a unified online retail platform with multiple product sub-brands rather than a modular software architecture. The product portfolio centers on pet food (dry food, wet food, veterinary therapeutic diets, and treats) across cats, dogs, birds, and small animals from approximately 30 international brands including Royal Canin, Hills, Brit Care, GimCat, LifeCat, Caviara, S7 Signature, Schesir, and others. Complementary categories include cat litter (clumping, crystal, and biodegradable options), pet toys, grooming supplies, and health supplements. Services include a veterinary clinic, loyalty program, and both retail and wholesale sales channels.

Differentiator

Problem solved

Functional benefit

Brands

• Loyalty Program: A loyalty points program allowing customers to earn and redeem points for rewards and discounts on future orders.

Products and services

• Cat Food (Multi-Brand Selection)

Quantifiable outcome

• 58 products tracked in best sellers category with individual products recording up to 2,023+ unit sales
• +1 more outcomes

Named customers3 records

Segments5 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration9 records

Partnerships

One partnership is on record.

• Zid StorecoreTechnology or IntegrationPet House's e-commerce platform is built on Zid Store infrastructure, which powers the online storefront, product catalog, shopping cart, checkout, and order management systems. Zid Store provides the underlying technology enabling the company's e-commerce operations including payment processing, shipping integrations, and mobile app infrastructure.

Scale indicators3 records

Recent moves6 records

Expansion highlights5 records

Others

• Mars Petcare (Royal Canin): Global manufacturer of Royal Canin and other pet food brands stocked by Pet House. Represents both a critical supplier relationship and a long-term disintermediation risk if Mars expands direct-to-consumer in Saudi Arabia.
• Zid Store: Saudi e-commerce platform provider whose infrastructure powers Pet House's online storefront, mobile apps, and order management. Functions as an enabling technology partner rather than a competitor, but represents a key operational dependency.
• Hill's Pet Nutrition: Manufacturer of Prescription Diet and Science Plan carried by Pet House. Comparable through veterinary-recommended pet nutrition positioning; relevant as both supplier and as a potential future direct-to-consumer competitor.

Broad incumbents

• Amazon.sa: Saudi arm of Amazon operating a general marketplace that increasingly carries international pet food and accessory brands. Overlaps directly with Pet House on product listings but competes on logistics scale and breadth rather than pet-specialist curation.
• Noon: Major regional e-commerce marketplace with operations in Saudi Arabia carrying pet food, litter, and accessories. Competes with Pet House on price and delivery convenience but lacks veterinary nutrition curation.
• Chewy: US-based online pet supplies retailer and category-defining benchmark for subscription, autoship, and customer-experience-led pet e-commerce. Useful as an aspirational model peer; not a direct competitor in KSA.
• Carrefour Saudi Arabia: Operates hypermarkets and an online store in KSA carrying mainstream pet food and accessory brands. Provides grocery-trip-substitution competition for Pet House but does not offer specialty veterinary lines or niche brands.

Direct peers

• Baroo: Saudi-based pet care startup offering pet supplies and on-demand services. Comparable as a domestic omnichannel pet retailer serving Saudi pet owners, though Pet House has a stronger physical-branch and wholesale footprint.
• Petzone: Regional pet specialty retailer with multi-brand food, accessories, and grooming offerings across the Middle East. Comparable product mix and category coverage, though scale and geographic footprint differ.
• Petsy: UAE-headquartered online pet supplies retailer operating across the Gulf with multi-brand food, accessories, and care products. Closely comparable in product breadth and online-led GTM; primarily a regional rather than Saudi-specific peer.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat3 records

Key risks5 records

Key highlights7 records

Customer concentration

• Xx.com/pets_houses_1
• Facebookfacebook.com/petshouses1

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Pet House