Best Friend

What Best Friend does

BEST FRIEND – Agentur für Kommunikation GmbH is a Berlin-based, owner-operated (Inhabergeführt) communication agency founded in 2011 by Dietrich Boelter and Benjamin Falch. It operates as part of the SCRIPT Agenturgruppe, a network that also includes SCRIPT Communications and SCRIPT Consult, enabling cross-referrals and joint pitches for combined communications-and-consulting mandates. The agency is led by three managing directors — Dietrich Boelter, Fabian Braun (Managing Shareholder since January 2022), and Anna Ebeling — supported by roughly 19 named professionals across strategy, creative direction, consulting, and IT.

The firm serves German public institutions, government bodies, political parties, NGOs, healthcare organisations, and purpose-driven enterprises. Its client roster includes Deutsche Rentenversicherung Bund, IT.Niedersachsen, Bezirksamt Lichtenberg, SPD Brandenburg, SPD Mecklenburg-Vorpommern, Save the Children, Johannesstift Diakonie, Amadeu Antonio Stiftung, Bundesverband Wärmepumpe, Telefónica Deutschland, HSH Nordbank, Bayerischer Jugendring, and Berlin TXL, among others. Service delivery spans eight lines: Analysis & Strategy, Brand & Design, Content & Creation, Digital & Social, Campaign & Media, Internal Communication & Change, Workshop & Events, and Print & Production.

Revenue is generated entirely through professional services — project-based consultancy fees, creative production fees, and retainer agreements — with bespoke quotes rather than disclosed pricing. Distribution is sales-led and direct, with the managing directors personally managing client relationships from pitch through delivery. The agency's underlying technology is not a proprietary platform product; it relies on standard web technologies for digital delivery and has built bespoke digital environments for specific clients, notably the "Kommunity" social networking platform developed for IT.Niedersachsen. Client acquisition is supported by the bestfriend.berlin portfolio website, LinkedIn and Instagram presence, industry awards (including the Deutscher Preis für Wirtschaftskommunikation 2026), and the SCRIPT Agenturgruppe referral network.

Name

Best Friend

Legal name

BEST FRIEND – Agentur für Kommunikation GmbH

Website

https://bestfriend.berlin

Company type

Private

Founded year

2011

Operating status

Operating

Headcount range

11–50 employees

Short description

BEST FRIEND is a Berlin-based, owner-operated communication agency founded in 2011 serving German public institutions, government bodies, NGOs, and purpose-driven enterprises with integrated strategy, brand, campaign, digital, and event services, operating as part of the SCRIPT Agenturgruppe.

Ownership category

akta.pro rank

Product category

Advertising and Communication Services

NAICS

Advertising Agencies (541810)

SIC

Services-Management Services (8741)

akta.pro primary industry

Integrated Full-Service Creative Agencies (MPAAAAAA)

Keywords

• Communication agency services
• Brand strategy consulting
• Public sector marketing
• Social media campaigns
• Employer branding services

Headquarters

HQ city

Berlin

HQ country

Germany

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure

Revenue model

1. Communication Agency Services: Project-based client engagements for communication strategy, branding, campaigns, digital/social media, and event services. Revenue is generated through consultancy fees, creative production fees, and retainer agreements. No SaaS, subscription, or product licensing revenue model disclosed.

Go-to-market motion1 record

Distribution channels1 record

Marketing channels6 records

Core offering

BEST FRIEND is a Berlin-based, owner-operated communication agency that develops creative strategies, designs, websites, campaigns, and events for public institutions, non-profit organisations, and purpose-driven companies. Its offering spans eight integrated service lines — analysis & strategy, brand & design, content & creation, digital & social, campaign & media, internal communications & change, workshop & events, and print & production — delivered as bespoke project engagements rather than packaged products.

Product overview

Best Friend is a owner-operated communication agency (Agentur für Kommunikation) based in Berlin, founded in 2011, operating as part of the SCRIPT Agenturgruppe. The company offers a comprehensive suite of communication services organized into eight core service lines: Analyse & Strategie (Analysis & Strategy), Marke & Design (Brand & Design), Content & Creation, Digital & Social, Kampagne & Media (Campaign & Media), Interne Kommunikation & Change (Internal Communication & Change), Workshop & Events, and Print & Produktion (Print & Production). The agency specializes in serving public institutions, non-profit organizations, and responsible companies, developing creative strategies, designs, events, websites, and campaigns to advance employer brands, communication strategies, and organizational transformation.

Differentiator

Problem solved

Functional benefit

Products and services

• Analyse & Strategie (Analysis & Strategy) Analysis and strategic communication consulting for B2B clients, including audience analysis and the development of data-driven communication strategies; one of BEST FRIEND's eight core service lines.
• Marke & Design (Brand & Design) Brand development and design services from positioning to visual identity, supporting authentic branding with a clear identity; one of BEST FRIEND's eight core service lines.
• Content & Creation Creative storytelling services including text, image, and film production, from concept development to motion design across all channels; one of BEST FRIEND's eight core service lines.
• Digital & Social Website development with clear UX and appealing design, plus social media brand management with relevant content and targeted advertising; one of BEST FRIEND's eight core service lines.
• Kampagne & Media (Campaign & Media) Creative campaign development that makes brands, topics, or employers visible through strategic planning and cross-media execution; one of BEST FRIEND's eight core service lines.
• Interne Kommunikation & Change (Internal Communication & Change) Change-management communication that involves employees through dialog and participation to build trust during organisational transformation; one of BEST FRIEND's eight core service lines.
• Workshop & Events Workshop and event format development with end-to-end support from planning through moderation; one of BEST FRIEND's eight core service lines.
• Print & Produktion (Print & Production) Print and production services from posters and publications to exhibitions and promotional materials with comprehensive design execution; one of BEST FRIEND's eight core service lines.
• Kommunity Social Network Platform

Quantifiable outcome

• Deutsche Rentenversicherung Bund campaign 'Besser bei uns.' generated over 11,000 applications for Sozialversicherungsfachangestellte positions
• +4 more outcomes

Named customers14 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature1 record

Partnerships

One partnership is on record.

• SCRIPT Agenturgruppe (SCRIPT Communications, SCRIPT Consult)coreStrategic or Co-development PartnerBEST FRIEND is part of the SCRIPT Agenturgruppe, a communications and consulting group comprising SCRIPT Communications, SCRIPT Consult, and BEST FRIEND. The group operates as an integrated network allowing cross-referrals, joint pitches, and bundled service offerings. The SCRIPT group accompanies large clients (e.g., Telefónica Germany) across both communications and consulting mandates.

Scale indicators3 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• Edelman Germany: Germany arm of the global Edelman communications network, providing PR, public affairs, and brand communications; relevant incumbent peer for Best Friend's public-sector and non-profit mandates at a larger scale.
• Jung von Matt: Major Hamburg-headquartered German creative agency group with broad full-service creative capabilities; relevant incumbent peer competing for the same German institutional and corporate brand and campaign mandates.
• Serviceplan Group: Europe's largest independent owner-managed agency group headquartered in Munich; broad incumbent across brand, digital, campaign, and media services that competes with Best Friend on German institutional mandates at a much larger scale.

Direct peers

• fischerAppelt: Hamburg/Berlin-based owner-operated agency group covering communications, public relations, and content; directly comparable as a mid-size independent with strong public-sector and corporate communication expertise.
• Scholz & Friends: Berlin-based full-service advertising and communications agency with a strong German public-sector and corporate client roster; directly comparable as a creative agency serving similar institutional buyers with comparable brand, campaign, and digital services.
• Kolle Rebbe: Hamburg-based creative agency (part of Zur Rostigen Kette network) with strong brand and campaign work for German institutional and corporate clients; comparable as an independent full-service creative agency with similar mid-size positioning.
• Territory (Territory Influence): Hamburg-based communications agency with content, brand, and employer-branding capabilities including a public-sector and corporate client roster; comparable in service mix and German institutional focus.
• Zum Goldenen Hirschen: Berlin-headquartered independent creative agency focused on brand communication and campaigns for established corporate and public-sector clients; comparable in size, owner-operated culture, and integrated creative offering.
• Antoni (advertising agency): Berlin-based independent creative agency offering brand, campaign, and content services with strong German corporate clients; comparable as an owner-operated mid-size Berlin creative peer.
• Polarfeuer: Berlin-based independent communication and creative agency specializing in political, social, and public-sector campaigns; the closest direct peer in terms of Berlin base, public-sector and civic client focus, and campaign-driven offering.

Market position

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights5 records

Customer concentration

• Facebookfacebook.com/bestfriendagentur
• LinkedInlinkedin.com/company/37011523/admin/dashboard
• Instagraminstagram.com/bestfriendagentur

Revenue estimate

Valuation estimate

Number of profiles

Profiles5 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Best Friend