Local Health Services Australia

What Local Health Services Australia does

Local Health Services Australia (LHSA) is a privately held, Cranbourne-headquartered (Prestons NSW office) provider of disability and aged care services operating under Australia's National Disability Insurance Scheme (NDIS) and My Aged Care Home Care Package (HCP) programs. Founded in 2017, the company delivers a comprehensive suite of services to NDIS participants and senior HCP recipients across 5 Australian states, including daily living assistance, supported independent living (SIL) accommodation, respite care, community transport, home modifications, and a full allied-health menu spanning physiotherapy, occupational therapy, speech therapy, counselling, podiatry, and dietetics. Pricing is structured as fixed per-unit fees ($55.03 domestic, $65.47 daily living, $193.99 therapeutic) with HCP subscriptions starting at $57.10 and a claimed 13% package management fee.

The business model is a direct-to-consumer, government-reimbursement-driven services platform. LHSA generates revenue primarily through NDIS-funded supports and government HCP subsidies (recurring revenue streams), supplemented by self-funded clients. Customer acquisition runs through a Shopify-powered e-commerce website that lists each service as a purchasable SKU, complemented by phone-based sales, a request-a-callback form, My Aged Care referral intake, and organic social (Facebook/Instagram). Payments are processed via PayPal, and Shopify Audiences is used for third-party ad personalization. There is no proprietary technology, mobile app, API, or disclosed AI/ML capability; the company's "technology" is effectively a configured Shopify storefront layered onto a subcontracted, distributed care workforce. With 1-10 employees and 5-state coverage, the operation is likely a thin coordinating entity over a contract-worker delivery model.

Name

Local Health Services Australia

Legal name

Local Health Services Australia

Website

https://lhsa.com.au

Company type

Private

Founded year

2017

Operating status

Operating

Headcount range

1–10 employees

Short description

LHSA is a registered NDIS and Home Care Package provider delivering disability and aged care services — including personal care, allied health, transport, and SIL accommodation — to participants across 5 Australian states via a Shopify-powered e-commerce storefront.

Ownership category

akta.pro rank

Product category

Disability and Aged Care Services

NAICS

Services for the Elderly and Persons with Disabilities (624120)

SIC

Services-Social Services (8300)

akta.pro primary industry

Personal Care / Non-Medical Home Care (Private Duty) (HLAFAEAB)

akta.pro secondary industry

Private Duty Personal Care Agencies (Non-Medical Home Care Providers) (HLADAGAL)

Keywords

• Aged care services
• Disability support services
• Home care packages
• NDIS provider
• Therapeutic supports

Headquarters

HQ city

Cranbourne

HQ country

Australia

HQ region

Oceania

Offices2 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Supply Chain

Revenue model

1. Home Care Package Services: Government-funded aged care services where the Australian government provides subsidy payments to approved providers like LHSA. Services are funded through HCP levels 1-4, with the company receiving government reimbursement for care provided to eligible seniors in their homes.
2. NDIS Funded Disability Services: National Disability Insurance Scheme funded services where NDIS pays registered providers for disability support services. Participants use their NDIS plans to access LHSA's range of therapeutic and daily living supports.
3. Self-Funded Client Services: Some clients may pay privately for services not covered or fully covered by their government-funded plans.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels6 records

Core offering

Local Health Services Australia is an NDIS-registered and My Aged Care-approved provider delivering government-funded Home Care Packages and NDIS disability services across Australia. Its core offerings include tiered Home Care Packages (Levels 1–4), therapeutic supports (Physiotherapy, Occupational Therapy, Speech Therapy, Counselling, Podiatry, Dietetics), daily living services (Daily Assistance, Respite Care, Domestic Services), Community Access Transport, Home Modifications, and SIL Accommodation. Services are sold individually and packaged through a Shopify e-commerce storefront with unit pricing and direct phone-based booking.

Product overview

Local Health Services Australia operates as a registered NDIS and Home Care Package (HCP) provider offering a coordinated portfolio of disability and aged care services across Australia. The core offering centers on two government-funded programs: Home Care Packages (with four levels covering 2-12 hours of weekly support) and NDIS Services. These are supported by a comprehensive suite of therapeutic services including Occupational Therapy, Speech Therapy, Physiotherapy, Counselling, Podiatry, and Dietetics; daily living support services including Daily Assistance, Respite Care, and Domestic Services; accommodation services through SIL Accommodation; and accessibility solutions via Home Modifications and Community Access Transport. All services can be accessed through their Shopify-powered e-commerce platform where pricing varies by service type and funding scheme.

Differentiator

Problem solved

Functional benefit

Products and services

• Home Care Packages Government-funded aged care packages providing personalized support for Australian seniors to remain independent at home. Four tiered levels offer approximately 2, 4, 8, or 12 hours of weekly care covering personal care, nursing, cleaning, gardening, respite, and therapeutic services. Priced from $57.10 with a 13% package management fee.
• NDIS Services NDIS-funded disability support services helping disabled individuals maximize their NDIS plans through therapeutic support, daily assistance, household tasks, and transportation. Priced from $55.03.
• Daily Assistance Dedicated support for daily living tasks within group home or shared living environments, including respite care, assistance with daily tasks, and travel support. Priced at $65.47 per service.
• Community Access (Transport) NDIS transport services providing compassionate travel assistance for elderly and disabled participants, including transport to destinations, workplaces, and shopping, with wheelchair-accessible vehicles. Priced at $65.47 per service.
• Home Modifications for Disabled Specialized services creating accessible living spaces including wheelchair access modifications, handrail installations, shower renovations, and kitchen enhancements. Priced at $193.99 per service.
• Occupational Therapy Holistic daily care services helping individuals overcome challenges and foster well-being through dementia care planning, equipment prescription, upper limb therapy, environmental modifications, and falls prevention. Priced at $193.99 per service.
• Speech Therapy Speech pathology services addressing communication disorders and swallowing difficulties through counseling and direct intervention, including assessment and treatment for conditions such as stroke, Parkinson's Disease, and Dementia. Priced at $193.99 per service.
• Physiotherapy Services Comprehensive physiotherapy programs for elderly and disabled individuals, including Parkinson's-specific exercises, falls prevention, individual assessments, and group exercise programs. Priced at $193.99 per service.
• Respite Care Compassionate short-term care providing temporary relief for caregivers, available in-home or at dedicated respite centres, ensuring a safe and nurturing environment. Priced at $65.47 per service.
• SIL Accommodation Supported Independent Living accommodations providing a nurturing and supportive environment that fosters independence for individuals with disabilities in thoughtfully designed inclusive living spaces. Priced at $65.47 per service.
• Counselling Psychological and counselling services including individual therapy, couples and family counselling, cognitive-behavioural therapy (CBT), and tailored support for individuals with disabilities or during aging. Priced at $193.99 per service.
• Podiatry Services Expert foot, ankle, and lower extremity care including treatment for chronic wounds, musculoskeletal injuries, corn removal, callus debridement, and conditions such as athlete's foot and fungal nail infections.
• Dietetics Nutrition services formulating nutritional goals and tailoring resident diets including individualized assessments, specialized medical diets, nutrition risk screening, and weight management programs.
• Domestic Services - Cleaning - Laundry - Gardening Comprehensive domestic assistance including general cleaning, laundry, and gardening support for NDIS and HCP participants, using eco-friendly chemicals. Priced at $55.03 per service.

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration3 records

Scale indicators1 record

Recent moves6 records

Expansion highlights5 records

Direct peers

• Just Better Care: National NDIS and aged care in-home support provider offering personal care, respite, transport, and community access. Franchise/network model delivers geographic breadth comparable to LHSA's nationwide coverage, with overlapping service mix and customer base.
• Helping Hand Aged Care: South Australian–headquartered aged care organisation delivering in-home HCP services and disability supports. Comparable on Home Care Package delivery, personal care, transport, and domestic service catalogue offered to similar elderly and disabled segments.
• Five Good Friends: Australian NDIS and aged care home care provider with a digital, app-based matching model and similar "no lock-in contracts" positioning. Operates across multiple states and is a direct comparable on funding sources (NDIS + HCP), pricing transparency, and digital-first GTM.
• BaptistCare: Faith-based, not-for-profit provider of in-home aged care and NDIS supports in Australia. Overlapping with LHSA on home care packages, personal care, domestic assistance, and therapeutic supports, with similar participant segments.
• KinCare: Large Australian in-home care provider delivering both Home Care Packages and NDIS-funded services nationally. Comparable service catalogue (personal care, domestic, transport, nursing, therapeutic supports) and similar dual NDIS + HCP funding exposure as LHSA.
• Care Connect: Australian in-home aged care and NDIS provider with an HCP-led service delivery model. Comparable on core offering (HCP + NDIS support coordination, personal care, domestic, respite) and on positioning around low fees and participant flexibility.

Broad incumbents

• BlueCare (UnitingCare Queensland): Large Australian community and in-home aged/disability care provider operating across Queensland and other states. Provides NDIS, HCP, allied health, transport, and respite—overlapping service portfolio but with broader geographic and residential care reach than LHSA.
• Silver Chain Group: Major Australian in-home health and aged care provider delivering nursing, allied health, and personal care services under HCP and other government programs. Overlaps with LHSA on home-based therapeutic and personal care services, but operates at significantly larger scale.
• Bolton Clarke: One of Australia's largest not-for-profit aged care providers, delivering home care, community nursing, retirement living, and residential care. Overlaps with LHSA on HCP, home nursing, allied health, and community transport, but at vastly greater scale across the same funding streams.
• Australian Unity Wellbeing/Home Care: Diversified Australian mutual offering Home Care Packages, NDIS supports, allied health, and domestic assistance. Comparable NDIS + HCP exposure and participant base, alongside broader financial services that fund care product cross-sell at scale.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/LocalHealthServicesAustralia
• Instagraminstagram.com/localhealthservicesaustralia
• LinkedInlinkedin.com/company/local-health-services-australia

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Local Health Services Australia