CitySafes

What CitySafes does

CitySafes is a Brussels-headquartered, private safe deposit box rental provider operating across Belgium, the Netherlands, Germany, and Denmark. The company rents individual secure vault compartments in multiple sizes to private individuals and business clients, with subscriptions starting at €9.95 per month on annual contracts and optional insurance coverage up to €150,000 through partners AXA and Hiscox. Its core technology is high-security physical vault infrastructure across 17 Belgian branch locations, complemented by screened and trained on-site staff and customer-exclusive key access. The go-to-market is direct-to-consumer through physical branches, online appointment booking, phone sales, and a structurally important bank referral channel — most prominently ING Group and other unnamed European banks that are exiting safe deposit services and redirecting customers to CitySafes. The company reports 200,000+ cumulative customers and positions itself as Europe's largest provider in the category. Its product portfolio includes the core Bankkluis Verhuur service, a Safeloket Huren compartment variant, a Zakelijk Huren business tier, and a Kluis Kopen safe purchase option. Revenue is recurring subscription-based with annual billing cadence, and the operating model is asset-heavy, capital-intensive, and dependent on physical security, brand trust, and bank-driven customer acquisition.

Name

CitySafes

Legal name

CitySafes

Website

https://citysafes.be

Company type

Private

Operating status

Operating

Headcount range

51–100 employees

Short description

CitySafes is a Brussels-based private safe deposit box rental provider operating 17 branches in Belgium plus sites in the Netherlands, Germany, and Denmark, serving individual consumers and businesses seeking secure storage for jewelry, documents, and valuables via subscription contracts starting at €9.95 per month.

Ownership category

akta.pro rank

Product category

Safe Deposit Box Services

NAICS

General Rental Centers (5323)

akta.pro primary industry

Private Banking Custody, Depository & Safekeeping Services (FSABADAI)

Keywords

• Safe deposit boxes
• Secure vault rental
• Bank vault services
• Valuables storage
• Private safe deposit

Headquarters

HQ city

Brussels

HQ country

Belgium

HQ region

Europe

Offices17 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Infrastructure, Personnel, Operations, Marketing or Sales, Technology or R&D, Others

Revenue model

1. Safe Deposit Box Rental: Monthly subscription-based rental of secure vault storage boxes for personal valuables including jewelry, documents, and cash. Customers sign year contracts with monthly payments starting at €9.95.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels6 records

Core offering

CitySafes rents secure safe deposit boxes (bank vaults) to individual consumers and businesses across 17 Belgian branch locations and additional European markets (Netherlands, Germany, Denmark). Customers sign annual contracts and pay monthly fees starting at €9.95 for exclusive key-only access to vaults of various sizes, with optional insurance coverage up to €150,000 through partnerships with AXA and Hiscox. The company also operates a business rental line (Zakelijk Huren) and offers customers the option to purchase a safe (Kluis Kopen) for home use.

Product overview

CitySafes operates as a bank vault and safe deposit box rental service across Europe, positioning itself as Europe's largest provider in this space. The core offering is the Bankkluis Verhuur service, where customers rent individual safes in various sizes starting from €9.95 per month. The product portfolio includes personal vault rental, the Safeloket Huren safe compartment variant, and Zakelijk Huren for business clients. Additional offerings include insurance coverage up to €150,000 and an option to purchase safes. The service features multiple Belgium locations, unlimited access during opening hours without appointments, and partnerships with major banks. A current summer promotion offers 3 months free with annual contracts.

Differentiator

Problem solved

Functional benefit

Products and services

• Bankkluis Verhuur (Personal Safe Deposit Box Rental) Subscription-based rental of individual safe deposit boxes in high-security bank vaults across 17 Belgian branches, with sizes starting from €9.95 per month. Customers sign annual contracts, receive exclusive key-only access to their vault, and can visit during opening hours without appointment. Optional insurance up to €150,000 is available via AXA and Hiscox partnerships. Targeted at individual consumers storing jewelry, documents, savings, family heirlooms, and collectibles.
• Zakelijk Huren (Business Safe Deposit Box Rental) Dedicated safe deposit box rental line for business customers requiring secure off-premises storage for company documents, contracts, and valuable assets. Uses the same high-security vault infrastructure as the personal service, accessed across CitySafes' Belgian branch network. Insurance coverage up to €150,000 is available.
• Kluis Kopen (Safe Purchase) Outright purchase option for customers who prefer to own a physical safe for home or office use rather than rent a vault compartment at a CitySafes branch. Available through the CitySafes website as an alternative to subscription rental.

Quantifiable outcome

• 200,000+ satisfied customers across Europe
• +2 more outcomes

Named customers4 records

Segments3 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Five partnerships are on record, tiered minor and core.

• MastercardminorGTM or Marketing PartnerMastercard logo displayed on CitySafes website indicating payment partnership and co-marketing relationship.
• AXAcoreOthersAXA insurance partnership providing insurance coverage options for stored valuables up to €150,000.
• ING GroupcoreChannel Partner/ Reseller/ DistributorING bank partnership where banks discontinue safe deposit services and refer customers to CitySafes for continued secure storage solutions.
• HiscoxcoreOthersHiscox insurance partnership providing specialized insurance coverage for stored valuables.
• Various BankscoreChannel Partner/ Reseller/ DistributorStrategic partnerships with multiple banks as they exit the safe deposit box market. Banks refer their existing safe deposit customers to CitySafes, which provides reliable continuation of secure storage services with personalized approach and highly secured facilities.

Scale indicators3 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• London Safe Deposit: Independent safe deposit box rental provider in London offering multi-size vault boxes with insurance add-ons. Directly comparable to CitySafes in product (physical vault rental), customer segment (individuals/businesses storing valuables), and subscription pricing model.
• Merrion Vaults: Ireland's largest private safe deposit box provider with high-security vaults in Dublin. Directly comparable business model: physical vault rental to individuals and businesses, insurance-backed offerings, multi-size boxes on subscription.
• Guardian Vaults: Australian safe deposit and vault storage provider for personal and business valuables. Same core offering (physical vault rental with insurance), different geography. Comparable subscription model and customer segment to CitySafes.
• De Nederlandse Kluis: CitySafes's Dutch-market operation/brand offering safe deposit box rental in the Netherlands. Directly comparable as the NL counterpart of CitySafes, sharing the same vault, insurance, and subscription model.
• The Safe Deposit Box Company: UK-based independent operator of safe deposit box facilities offering private and business storage. Same business model as CitySafes: physical vault rental, subscription pricing, insurance, and bank referral dynamics.

Regional players

• Loomis: International secure cash-handling and vault services provider with extensive European footprint. Adjacent comparable offering secure storage and safekeeping infrastructure, though primarily serving institutional clients rather than CitySafes's direct-to-consumer model.
• Brinks (Brink's): Global secure logistics and vault-services company offering cash-in-transit, vault storage, and valuables management for institutions and high-net-worth clients. Comparable in the secure storage / safekeeping domain though B2B-focused rather than consumer subscription like CitySafes.

Broad incumbents

• Belfius Bank: Belgian bank and safe deposit box incumbent. Comparable as a competing provider of safe deposit services, though increasingly exiting this segment in favor of partners like CitySafes.
• KBC Bank: Major Belgian bank that has been winding down safe deposit box services and referring customers to CitySafes. Comparable as the legacy incumbent whose customer base CitySafes is converting.
• BNP Paribas Fortis: Belgium's largest bank, historically one of the largest safe deposit box providers in the country but actively reducing branches. Comparable because it represents the incumbent alternative CitySafes is replacing via bank referral partnerships.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/CitySafes
• LinkedInlinkedin.com/company/citysafes
• Instagraminstagram.com/citysafes_belgium

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about CitySafes