What Almavia does

Almavia CX is a privately held French customer experience (CX) consulting firm headquartered in Paris, founded in 2005, operating with 210+ collaborators as of end-2025 and reporting €28.5M in revenue for 2025. The firm is structured around five integrated practice areas — Conseil (Advisory), Digital, Relation Client & Omnicanal (Customer Relations & Omnichannel), Marketing, and Salesforce — that together deliver end-to-end CX transformation from strategy through implementation and ongoing optimization.

The company does not develop proprietary software products. Its technology stack is built on certified partnerships with leading enterprise platforms: Salesforce (Summit/Gold partner), Genesys (CCaaS), Ibexa (Gold DXP partner), Efficy (CRM), HubSpot (CRM), and Drupal (CMS). Service offerings span strategic consulting and AI & data advisory, UX/UI design and digital platform integration, CRM and CCaaS deployment, marketing automation and MarTech integration, and ongoing maintenance and optimization. Documented project outcomes include large-scale deployments such as a Crédit Agricole virtual contact center spanning 80,000 TOIP seats and a consolidation of 80 down to 50 websites for Atlantic Pro via Ibexa DXP.

The business model is professional services revenue generated through enterprise consulting engagements sold directly to large organizations in France, supplemented by technology-partner channel-sourced opportunities. Engagement pricing is quote-based and not publicly disclosed. A co-financing partnership with Bpifrance subsidizes 50% of AI transformation offerings, effectively opening a price-sensitive SMB and mid-market channel. The customer base spans large enterprises across banking (Crédit Agricole, CAVEC), insurance (CNP Assurances), energy (Engie), retail (KFC France, Fnac Darty), media (Le Figaro), real estate (Groupe Cofel, Sofidy), education (Galileo Global Education), and public sector institutions (Ministère de la Culture, ARCOM, CCI Ile-de-France).

Name

Almavia

Legal name

Almavia CX

Website

https://almavia.fr

Company type

Private

Founded year

2005

Operating status

Operating

Short description

Almavia CX is a privately held French CX consulting firm with 210+ specialists delivering end-to-end digital transformation, CRM, CCaaS, DXP, and MarTech integration services across five practice areas to large enterprise and government clients primarily in France.

Ownership category

akta.pro rank

Product category

Customer Experience Consulting & Systems Integration

NAICS

Management Consulting Services (54161), Computer Systems Design Services (541512), Custom Computer Programming Services (541511), Marketing Consulting Services (541613)

SIC

Services-Management Consulting Services (8742), Services-Computer Programming Services (7371), Services-Computer Integrated Systems Design (7373), Services-Engineering, Accounting, Research, Management (8700)

akta.pro primary industry

Customer Experience (CX) & Digital Experience (BPAHAEAC)

akta.pro secondary industries

Enterprise Application UX, Portals & Low-Code Extensions (BPAEAGAM), Enterprise Integration, iPaaS & Middleware Services (API/EDI) (BPAEAGAH), Customer Experience (CX) & Journey Strategy (MPAAAFAI)

Keywords

• Customer experience consulting
• Digital transformation services
• CRM implementation
• Omnichannel contact center
• Marketing automation consulting

Headquarters

HQ city

Paris

HQ country

France

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure

Revenue model

1. Consulting and Professional Services: Strategic consulting engagements for CX transformation, digital transformation, and customer experience optimization across multiple domains including strategy, governance, change management, and IT advisory.
2. Integration and Implementation Services: Deployment, integration, and configuration of CRM (Salesforce, Efficy, HubSpot), CCaaS (Genesys), and DXP (Ibexa) platforms, along with ongoing maintenance, security, and optimization services.
3. Marketing and Digital Services: Data marketing consulting, marketing automation, campaign design, MarTech integration, and AI-driven marketing optimization services.

Go-to-market motion2 records

Distribution channels2 records

Marketing channels4 records

Core offering

Almavia CX is a French consulting and systems integration firm delivering end-to-end Customer Experience (CX) transformation services across five practice areas: Advisory (Conseil), Digital, Omnichannel Customer Relations (Relation Client & Omnicanal), Marketing, and Salesforce. The company designs, deploys, integrates, and optimizes third-party enterprise platforms—Salesforce, Genesys, Ibexa, Efficy, HubSpot, and Drupal—for large organizations, with AI-enabled personalization and marketing automation as cross-cutting capabilities. Engagements span strategy, implementation, ongoing maintenance, and optimization, primarily sold as bespoke professional services engagements.

Product overview

Almavia CX is a customer experience (CX) consulting firm operating as a multi-disciplinary services company with five interconnected practice areas rather than a single unified software product. The core offering consists of Advisory (Conseil), Digital, Customer Relations & Omnichannel (Relation Client & Omnicanal), Marketing, and Salesforce practices. These practices work together to deliver end-to-end CX transformation: Advisory provides strategic guidance and AI & Data strategy; Digital handles UX/UI design and platform implementation; Customer Relations & Omnichannel manages CRM and contact center deployment (leveraging Genesys and Efficy); Marketing delivers marketing automation and personalization (connected to MarTech integrations); and Salesforce provides specialized multi-cloud implementation across the customer experience chain. The company deploys solutions on third-party platforms including Salesforce, Genesys, Ibexa, Efficy, HubSpot, and Drupal, offering integration, deployment, and ongoing optimization services rather than proprietary software products.

Differentiator

Problem solved

Functional benefit

Products and services

• Conseil (Advisory Services) Strategic consulting and innovation advisory covering digital transformation, AI & Data strategy, customer journey optimization, governance, change management, and IT solution selection for enterprise and public-sector clients.
• Digital Digital experience services including UX/UI design and augmented user experience, development and DevOps advisory, digital platform integration (Ibexa DXP, Drupal), and ongoing maintenance, security, and optimization.
• Relation Client & Omnicanal Customer relationship and omnichannel services covering contact center consulting, CRM and CCaaS solution advisory (Genesys, Salesforce, Efficy), integration and deployment, and ongoing CRM optimization for large organizations.
• Marketing Marketing services including data marketing consulting, marketing automation, personalized real-time campaign design, MarTech solution integration (Salesforce Marketing Cloud, HubSpot), data architecture, and continuous AI-driven marketing innovation.
• Salesforce Multi-cloud Salesforce expertise spanning omnichannel customer service transformation, commercial performance optimization, CRM auditing, and marketing campaigns across Salesforce Service Cloud, Sales Cloud, Marketing Cloud, and Salesforce Nonprofit Cloud.
• AI Transformation Offer (co-financed by Bpifrance) AI and Data transformation offering for CX, co-financed by Bpifrance at 50%, delivering AI-powered customer journey orchestration, real-time personalization, marketing automation, and intelligent customer engagement solutions to French enterprises.

Quantifiable outcome

• Crédit Agricole deployed virtual call center with 80,000 TOIP seats at scale
• +1 more outcomes

Named customers19 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration6 records

AI capability8 records

Partnerships

Five partnerships are on record, tiered core and secondary.

• SalesforcecoreTechnology or IntegrationSalesforce is described as the #1 CRM platform globally. Almavia CX holds Salesforce expertise across the full customer experience chain including omnichannel service transformation, commercial performance, CRM audit, and marketing campaigns.
• GenesyscoreTechnology or IntegrationGenesys is positioned as the uncontested #1 in CCaaS (Contact Center as a Service). Almavia CX provides consulting and integration services for Genesys-powered contact center solutions.
• IbexacoreTechnology or IntegrationIbexa is the European champion in DXP (Digital Experience Platform) solutions. Almavia CX is a Gold partner of Ibexa and participated in Orchestration Day 2026. Services include DXP integration, Ibexa Connect, and Ibexa Cloud deployment.
• EfficysecondaryTechnology or IntegrationEfficy is positioned as the European CRM specialist. Almavia CX provides Efficy CRM implementation and deployment services including E-deal CRM solutions.
• HubSpotsecondaryTechnology or IntegrationHubSpot is positioned as the intelligent CRM platform. Almavia CX provides consulting and integration services for HubSpot CRM implementations.

Scale indicators4 records

Recent moves5 records

Expansion highlights4 records

Market position

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/almavia

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Almavia