What Soft System does

Soft System s.r.l. is a privately held Italian IT company founded in 1988 and headquartered in Pordenone, Friuli Venezia Giulia. It designs, develops, and distributes proprietary business management software for Italian small and medium enterprises (PMI), with a workforce in the 11-50 range and share capital of €99,000. Its core product suite comprises four interconnected applications: E2000, a modular ERP covering accounting, budgeting, electronic invoicing, and Italian fiscal compliance including split payment handling; Produco, a production management platform with MRP, job costing, SAL tracking, and a supplier portal aligned with Industry 4.0 and 5.0 manufacturing requirements; Soraia, a web-based service management solution for technical assistance, rentals, and remote device monitoring; and Maia, an EAM solution for plant and equipment maintenance. The portfolio is complemented by an MSP remote monitoring service plus professional services covering software assistance, feasibility studies, and training.

The company operates a direct sales-led GTM targeting manufacturing firms, service companies, and PMI suppliers to public administration, with primary geographic concentration in Friuli Venezia Giulia and broader Italy. Revenue is generated through subscription-based software licenses for the four core products, implementation and customization services, and recurring managed service contracts. Distribution is primarily direct via website, phone, and email contact channels, with emerging indirect reach through the 2024 ExtraERP integration via partner Albalog. The firm's competitive positioning rests on deep localization for Italian regulatory requirements (split payment, SDI electronic invoicing, SEPA/SDD per CBI standards), Industry 4.0/5.0 alignment, and integrated cross-functional coverage that creates customer dependency on the suite.

Name

Soft System

Legal name

Soft System s.r.l.

Website

https://softsystem.it

Company type

Private

Founded year

1988

Operating status

Operating

Headcount range

11–50 employees

Short description

Soft System is an Italian IT firm that develops proprietary ERP and business management software (E2000, Produco, Soraia, Maia) for small and medium enterprises across Italy, specializing in Italian fiscal compliance, Industry 4.0/5.0 manufacturing, and integrated ERP-production-service-asset workflows.

Ownership category

akta.pro rank

Product category

Enterprise Resource Planning (ERP) Software

NAICS

Software Publishers (5132)

SIC

Services-Prepackaged Software (7372)

akta.pro primary industry

Manufacturing ERP (Discrete, Process, Batch) (HDAEAEAB)

Keywords

• Enterprise resource planning
• Production management software
• Service management solutions
• Enterprise asset management
• IT consulting services

Headquarters

HQ city

Pordenone

HQ country

Italy

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales

Revenue model

1. Software Licenses and Subscriptions: Soft System generates revenue through proprietary software solutions including ERP (E2000), production management (Produco), service management (Soraia), and EAM (Maia). The company operates on a software-as-a-service model with cloud-based deployment, suggesting recurring subscription revenue. Professional services include software assistance, system administration, feasibility analysis, and training.
2. Professional Services: Additional revenue streams include software assistance and system administration, feasibility studies and analysis, and training courses. These services complement the core software offerings and provide implementation and support services to clients.

Go-to-market motion1 record

Distribution channels2 records

Marketing channels4 records

Core offering

Soft System designs, develops, and distributes proprietary cloud-based and web-based business management software for Italian small and medium enterprises. Its portfolio includes the E2000 modular ERP, Produco production management system with MRP and a supplier portal, Soraia web-based service management platform for technical assistance and rentals, and Maia web-based EAM solution for plant and equipment maintenance, complemented by software assistance, feasibility analysis, and training services.

Product overview

Soft System offers a suite of four interconnected ERP and industry-specific software solutions: E2000 as the flagship modular ERP for managing company information flows (accounting, budgeting, electronic invoicing), Produco for manufacturing execution and production management (MRP, job costing, supply chain), Soraia for web-based service management (technical assistance, rentals, contracts), and Maia for asset maintenance (plants and equipment). The portfolio also includes MSP remote monitoring services, software/system assistance, feasibility analysis, and training courses. All products are available in cloud deployment and designed for SMEs pursuing Industry 4.0/5.0 digital transformation.

Differentiator

Problem solved

Functional benefit

Brands

• E2000: Flexible and modular ERP software designed to manage corporate information flows.
• Produco
• Soraia
• Maia

Products and services

• E2000 Flexible and modular ERP software designed to manage company information flows, supporting fiscal management, accounting, budgeting, foreign currency operations, electronic invoicing, and split payment handling for Italian SMEs.
• Produco Production management software for controlling, optimizing, and simplifying manufacturing processes for Industry 4.0 and Industry 5.0 factories. Includes MRP, job costing, production scheduling, warehouse management, and a supplier portal.
• Soraia Web-based service management solution for managing technical assistance and equipment rentals, including contract management, customer service, and remote device monitoring.
• Maia Web-based EAM (Enterprise Asset Management) solution specifically designed for maintenance of plants and equipment, enabling asset tracking and maintenance scheduling.
• Assistenza software e sistemistica Software and systems assistance services for resolving technical issues and supporting customers in using Soft System applications.
• Analisi e studi di fattibilità Feasibility analysis services to evaluate IT requirements and determine optimal technology solutions for client needs.
• Formazione e corsi Training and courses services to educate clients on software usage and technology adoption.
• MSP (Managed Service Provider) Monitoring Remote monitoring service for strategic IT devices, generating alerts for critical events and enabling proactive system administration. Monitors backup execution, antivirus, server resources (CPU, memory, disks), and critical patch updates.

Quantifiable outcome

• Automated fiscal compliance reducing manual processing and regulatory risk
• +2 more outcomes

Segments4 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration1 record

Feature5 records

Scale indicators1 record

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• SAP Business One: SAP's SME ERP offering competing for the same Italian SME segment that Soft System addresses with E2000. SAP's brand, partner network, and continuous feature investment represent a structural threat to smaller Italian ERP specialists.
• Zucchetti: Largest Italian software house with broad portfolio across HR, ERP, access control, and manufacturing software serving SMEs and enterprises. Overlaps with Soft System on Italian SME ERP and production management but operates at vastly greater scale and breadth.
• Microsoft Dynamics 365 Business Central: Microsoft's cloud ERP for SMEs, frequently adopted by Italian mid-market companies as a substitute for domestic ERP suites. Competes with Soft System's E2000 and Produco for cloud-first SME digitalization budgets, leveraging the broader Microsoft ecosystem.
• TeamSystem: Major Italian software group providing accounting, ERP, HR, and business management solutions primarily to SMEs and professionals. Comparable SME ERP target market to Soft System but with substantially larger scale, broader portfolio, and stronger partner/reseller network.
• Wolters Kluwer Italia (BSI/ARXivar): Italian arm of global information services company offering software for tax, accounting, compliance, and document management for Italian professionals and SMEs. Comparable to Soft System's regulatory/compliance-led value proposition but at a much larger scale.

Direct peers

• Passepartout: Italian software house focused on SME management software (Mexal and Passcom suites) including accounting, ERP, and production management. Directly comparable to Soft System as another Italian vendor serving SME ERP and manufacturing execution needs with localized compliance features.
• Smeup: Italian ERP and industrial software provider serving manufacturing SMEs in northern Italy with manufacturing execution, ERP, and Industry 4.0 offerings. Comparable to Soft System's Produco and E2000 in target customer, vertical focus, and Industry 4.0 positioning.
• Buffetti: Italian software and services provider offering management software for SMEs and accounting professionals, including localized ERP and e-invoicing features. Directly comparable product positioning to Soft System's E2000 in the Italian SME compliance-led market.
• Arca Technologies: Italian ERP software vendor offering localized management software for SMEs and professionals, with features for accounting, e-invoicing, and Italian compliance. Comparable product portfolio and SME target to Soft System's E2000 ERP suite.

Regional players

• Var Group (Sesa Group): Italian IT services and software provider (part of Sesa Group) with strong presence in northern Italy, offering ERP, digital transformation, and Industry 4.0 solutions to SMEs and mid-market manufacturers. Comparable regional footprint and SME manufacturing focus to Soft System's Friuli Venezia Giulia concentration.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat3 records

Key risks5 records

Key highlights6 records

Customer concentration

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Soft System