What Oakhaven Hospice does

Oakhaven Hospice Trust is a registered UK charity (Charity No. 900215) that delivers specialist palliative and end-of-life care to residents of the New Forest, Totton, and Waterside communities in Hampshire. Its service offering centers on a 10-bed Inpatient Unit, a Day Hospice that sees up to 12 patients per day across four days a week, and a Hospice at Home service that extends care into patients' own homes. In the prior year, the trust supported over 6,200 patients and loved ones, with 450+ individuals in care at any given time, sustained by a workforce of 450+ volunteers.

The trust's technology stack is limited to standard non-profit operational tools: Blackbaud for donor and fundraising management, Recite Me for accessibility, Google Analytics for web telemetry, and a Local Hospice Lottery platform. There is no proprietary platform, no disclosed AI/ML capability, and the digital surface is primarily centered on a new Virtual Tour launched in 2025. The organization is CQC-rated Good and is a member of Hospice UK.

Oakhaven's revenue model is heavily community-funded: NHS grants contribute only 11% of income, with the remaining 89% sourced from donations, legacies, retail, and fundraising events such as the Oakhaven Walk (£187k from the 2026 event) and Sway Open Gardens (£16.7k). The wholly-owned subsidiary Oakhaven Care Ltd operates as a social enterprise, and three further commercial ventures — Oakhaven Kitchen, Oakhaven Drive, and Oakhaven Therapy — are in proposal stage, indicating a deliberate push to diversify income away from voluntary giving.

Name

Oakhaven Hospice

Legal name

Oakhaven Hospice Trust

Website

https://oakhavenhospice.co.uk

Company type

Private

Founded year

1992

Operating status

Operating

Short description

Oakhaven Hospice Trust is a UK registered charity (No. 900215) providing specialist palliative and end-of-life care through a 10-bed inpatient unit, a day hospice, and a Hospice at Home service for the New Forest, Totton, and Waterside communities in Hampshire, funded 89% by community donations and 11% by the NHS.

Ownership category

akta.pro rank

Product category

Hospice and Palliative Care

NAICS

Home Health Care Services (62161), Home Health Care Services (6216), Services for the Elderly and Persons with Disabilities (624120)

SIC

Services-Home Health Care Services (8082), Services-Nursing & Personal Care Facilities (8050), Services-Social Services (8300)

akta.pro primary industry

Home Hospice (Routine Home Care) (HLADAHAA)

akta.pro secondary industries

Residential Hospice / Hospice House (Facility-Based) (HLADAHAC), Home Hospice Agencies (HLAFAEAC), Inpatient Hospice (General Inpatient Care) (HLADAHAB), Bereavement, Grief & Family Support Services (Hospice-Linked) (HLAFAEAO), In-Home Hospice Physician / Nurse Practitioner Visits (HSABAFAM), In-Home Hospice Nursing Visits (RN/LPN) (HSABAFAL)

Keywords

• Palliative care services
• End-of-life care
• Hospice inpatient care
• Community nursing care
• Bereavement support

Headquarters

HQ city

Lymington

HQ country

United Kingdom

HQ region

Europe

Offices2 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Marketing or Sales, Supply Chain, Others

Revenue model

1. Donations and Fundraising: Community donations, fundraising events, corporate fundraising, and regular giving programs. Covers approximately 89% of running costs not funded by NHS.
2. NHS Funding: Government funding covers approximately 11% of running costs
3. Lottery: Local Hospice Lottery provides weekly cash prize opportunities while supporting the hospice
4. Legacy Gifts: Bequests and gifts in wills from supporters
5. Charity Shops: Retail shops selling donated items with proceeds supporting hospice services
6. Oakhaven Care Ltd: Social enterprise providing paid visiting care and live-in care services. All profits donated to Oakhaven Hospice.
7. Oakhaven Drive (proposed): Proposed payable driving and companionship service using underutilized vehicle capacity
8. Oakhaven Therapy (proposed): Proposed payable counselling and complementary therapy services to address waiting lists and generate income
9. Oakhaven Kitchen (proposed): Proposed commercial frozen meals and event catering service to generate new income sources

Pricing tiers

Go-to-market motion1 record

Distribution channels7 records

Marketing channels8 records

Core offering

Oakhaven Hospice provides specialist palliative and end-of-life care free of charge to patients in the New Forest, Totton and Waterside communities through a 10-bed Inpatient Unit, a Day Hospice, and Hospice at Home community nursing. The integrated offering combines medical, psychological, spiritual, and social support, complemented by complementary therapies, physiotherapy, bereavement counselling, and wellbeing services at the Coates Centre. Its wholly-owned social enterprise Oakhaven Care Ltd supplies paid visiting and live-in home care, with all profits funding hospice operations.

Product overview

Oakhaven Hospice operates as a charitable organization providing specialist palliative and end-of-life care to patients in the New Forest, Totton and Waterside communities. The core offering includes hospice services comprising an Inpatient Unit (10 beds), Day Hospice, and Hospice at Home care, all provided free of charge. Supporting services include Patient and Family Support (counselling, spiritual care), Physiotherapy and Occupational Therapy, and Complementary Therapy. The organisation's Wellbeing division, based at the Coates Centre, offers community support including bereavement services, carer support days, and Oakhaven Neighbours volunteer companionship. Oakhaven Care Ltd is a wholly-owned social enterprise subsidiary providing paid visiting and live-in home care services, with all profits supporting the hospice. The organisation is also developing new income-generating social enterprises including Oakhaven Kitchen (frozen meals and catering), Oakhaven Drive (transport services), and Oakhaven Therapy (paid counselling services). Additional offerings include the Local Hospice Lottery and Book of Remembrance.

Differentiator

Problem solved

Functional benefit

Brands

• Oakhaven Care: A social enterprise providing high-quality live-in and visiting home care services. Wholly owned subsidiary of Oakhaven Hospice.
• Oakhaven Wellbeing
• Oakhaven Kitchen
• Oakhaven Drive
• Oakhaven Therapy
• Oakhaven Neighbours
• Coates Centre

Products and services

• Oakhaven Hospice Services

Quantifiable outcome

• 89% of hospice running costs funded by community support rather than NHS
• +2 more outcomes

Named customers2 records

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration4 records

Feature4 records

Partnerships

14 partnerships are on record, tiered minor and core.

• Colten CareminorOthersCorporate sponsor providing support for Oakhaven's complementary therapy services, helping provide treatments free of charge to patients and families.
• Local Hospice LotterycoreOthersExternal organization managing lottery services for Oakhaven Hospice, providing weekly cash prize opportunities while generating predictable income for hospice care.
• Hospice UKcoreStrategic or Co-development PartnerNational membership organization for UK hospices, providing advocacy, resources, campaigns like Dying Matters Awareness Week, and sector leadership.
• Fundraising RegulatorminorOthersRegulatory body ensuring Oakhaven adheres to fundraising standards and best practices, providing complaint handling and accountability.
• Hampshire County CouncilcoreOthersLocal authority partnership providing funded care services, Take a Break service for carers, and social care support through Adult Social Care.
• NHS England - Continuing Health CarecoreOthersNational health service funding stream enabling Oakhaven Care to provide funded care to eligible clients in their own homes.
• Lymington New Forest HospitalcoreOthersNHS hospital where Oakhaven consultants and nurse specialists visit to support patient care and discharge planning to hospice or home.
• Southampton General HospitalcoreOthersMajor NHS hospital where Oakhaven consultants attend to help with patient care and support discharge to home or hospice.
• Netserve LtdminorOthersCorporate sponsor of Oakhaven's Beautiful Border at Gardener's World Spring Fair, demonstrating community business support.
• BonHomieminorOthersOrganization facilitating dementia support groups at the Coates Centre, providing specialist guidance for caregivers and those affected by dementia.
• Citizens Advice New ForestminorOthersDrop-in clinic at Coates Centre on second and fourth Fridays providing advice on benefits, employment, housing, debt and relationship issues.
• Princess Royal Trust for CarersminorOthersProvider of dementia carers support and dementia advice services, with referrals available through their website for Hampshire carers.
• New Forest Carers FriendsminorOthersSupport group for carers of relatives, friends or neighbours in the New Forest, run under the umbrella of Carers Together.
• Macmillan Cancer SupportminorOthersNational cancer support organization providing advice on benefits and non-health matters for people affected by cancer.

Scale indicators10 records

Recent moves8 records

Expansion highlights4 records

Direct peers

• Dorothy House Hospice Care: A Bath-area hospice charity providing inpatient, day hospice, hospice-at-home, therapies and bereavement support. Comparable scale, catchment and multi-stream voluntary funding profile.
• Countess Mountbatten Hospice (Mountbatten Hampshire): A Hampshire-based hospice charity delivering inpatient, day and community palliative care to a neighbouring Southampton-area catchment. Operates the same integrated hospice model with NHS partnership and community fundraising.
• Naomi House & Jacksplace: A Hampshire-based hospice charity offering respite, palliative and end-of-life care with similar NHS partnership, donation dependence and volunteer-driven operating model.
• St. Michael's Hospice (Hampshire): A registered hospice charity serving north Hampshire with inpatient beds, day hospice, hospice-at-home and bereavement services — directly comparable service mix, funding model and patient population.
• Pilgrims Hospices: An East Kent hospice charity operating three inpatient units plus community and therapy services funded predominantly through voluntary donations — closely comparable charity model and NHS-funding structure.
• Mountbatten Isle of Wight: An Isle of Wight hospice charity delivering inpatient, day, community and bereavement services through a single integrated operating model similar to Oakhaven's.

Broad incumbents

• Marie Curie: A national UK charity providing hospice and end-of-life care across multiple sites plus a community nursing service. A broader incumbent with overlapping palliative care and bereavement offerings.
• Sue Ryder: A large UK charity operating multiple hospices, neurological care centres and bereavement services. Overlaps with Oakhaven on hospice and bereavement support but at significantly greater national scale.

Others

• Macmillan Cancer Support: A national UK charity providing practical, financial and clinical support to people affected by cancer. Overlaps with Oakhaven's palliative and bereavement services and is already a referral partner.
• Hospice UK: The national membership and representative body for UK hospices. Not a direct competitor but the sector-wide umbrella of which Oakhaven is a member, setting standards and convening campaigns such as Dying Matters.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/OakhavenHospiceTrust
• LinkedInlinkedin.com/company/oakhavenhospice
• Instagraminstagram.com/oakhavenhospice
• Xx.com/oakhavenhospice

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles7 records

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Oakhaven Hospice