What Junction Support Services does

Junction Support Services is a not-for-profit organisation and registered charity founded in 1989, headquartered in Wodonga, Victoria, Australia. It delivers social and health support across the lifespan — from infants in young-parent programs to adolescents and adults in homelessness and family-violence services — through 28 distinct programs operating out of five regional offices (Wodonga, Wangaratta, Shepparton, Morwell, Bairnsdale). Core program areas include youth homelessness and crisis accommodation (Homes First pilot, Youth Refuge Pathways, Creating Connections, FIPs), education re-engagement (Navigator, WISE, Choice Learning Space, The Wodonga Project, ESCC, CIRC), family violence and adolescent support (ARISE, ASP, Victims Assistance Program, Finding Solutions, Diverge), NDIS Support Coordination and Counselling, residential care transitions (Stepping Stones, YUMS, YUMs), and supplementary offerings such as the TAC L2P Driver Program and the From the Source food literacy initiative, alongside two social enterprises (Close Collective Cafe and Windbreak3690 youth space).

The organisation's technical platform is effectively non-existent by design: it operates as a service-delivery NFP rather than a software or platform business. There is no public API, no proprietary technology stack, and no app; client engagement is mediated through phone, email, and in-person channels. This reflects the nature of the work — case management, therapeutic interventions, residential care, and outreach — rather than a technology gap.

Junction's revenue model is built almost entirely on government grants and contracted program funding from Victorian Government departments (Department of Education and Training, Homes Victoria, Department of Transport and Planning/TAC, Department of Health and Human Services), supplemented by NDIS plan funding for registered participants and tax-deductible charitable donations. Distribution is referral-led via formal pathways including Child Protection, The Orange Door, the Department of Education and Training, Victoria Police, and self-referral. Programs are free to eligible clients, with social enterprises (Close Collective Cafe) generating ancillary earned income. The organisation's underlying moat combines regulatory accreditations (NDIS registration, child-safe status, Rainbow Tick in progress), the largest regional distribution footprint for youth homelessness services in North East Victoria, and dense inter-organisational partnerships with Wodonga TAFE, Brotherhood of St Laurence, Beyond Housing, Australian Childhood Foundation, MacKillop Institute, Reconciliation Australia, and Upstream Australia.

Name

Junction Support Services

Legal name

Junction Support Services

Website

https://junction.org.au

Company type

Private

Founded year

1989

Operating status

Operating

Headcount range

51–100 employees

Short description

Junction Support Services is a regional Victorian not-for-profit operating 28 programs across five offices, delivering youth homelessness, family violence, education re-engagement, NDIS, and residential care services to more than 1,000 people annually.

Ownership category

akta.pro rank

Product category

Community Social Services

NAICS

Other Individual and Family Services (624190), Child and Youth Services (624110), Services for the Elderly and Persons with Disabilities (62412), Emergency and Other Relief Services (624230), Educational Support Services (611710)

SIC

Services-Social Services (8300), Services-Health Services (8000), Services-Educational Services (8200)

akta.pro primary industry

Housing Assistance & Homeless Services (BPAGAEAB)

akta.pro secondary industries

Disability Services & Independent Living Support (BPAGACAG), Financial Assistance & Benefits Navigation Services (BPAGAEAK), Community Centers & Neighborhood Support Services (BPAGAEAL), Resident Support Services (RA Training Support, On-Call Coordination, Crisis Response Liaison) (EDAEAFAM)

Keywords

• Youth homelessness services
• Community social services
• Education re-engagement programs
• NDIS support coordination
• Family violence support

Headquarters

HQ city

Wodonga

HQ country

Australia

HQ region

Oceania

Offices5 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Marketing or Sales, Technology or R&D, Supply Chain

Revenue model

1. Government Grants and Funding: Primary funding from Victorian Government departments including Department of Education and Training, Homes Victoria, and other government agencies for specific programs.
2. NDIS Services: Registered NDIS provider delivering support coordination, counselling, and other disability services funded through participant NDIS plans.
3. Donations and Charitable Contributions: Tax-deductible donations from individuals, businesses, and community organizations. CommBank donation of $750 for homelessness support.
4. Social Enterprise: Close Collective Cafe social enterprise operating as part of the organization's community engagement activities.

Pricing tiers

Go-to-market motion2 records

Distribution channels5 records

Marketing channels7 records

Core offering

Junction Support Services is a registered not-for-profit charity that delivers a portfolio of 28 community programs across regional Victoria supporting individuals and families facing social and health-related challenges. Core offerings include youth homelessness and Housing First response, education re-engagement, NDIS support coordination and counselling, family violence and adolescent support, residential care transitions for young people, and a learner driver program. Services are delivered free of charge to eligible clients through five regional offices and partner sites, funded primarily by the Victorian Government, NDIS, program-specific grants, and charitable donations.

Product overview

Junction Support Services is a not-for-profit organisation offering a diverse portfolio of community support programs across regional Victoria. The organisation operates as a unified service delivery model rather than a platform-plus-modules architecture, providing integrated programs through partnerships with government, education institutions, and community organisations. Core program areas include: youth homelessness support (Homes First, Homelessness Youth Support, Youth Refuge), education re-engagement (Navigator, WISE, Choice Learning Space, The Wodonga Project, ESCC, CIRC), family violence services (ARISE, Adolescent Support Program, Victims Assistance Program), NDIS services (Support Coordination, NDIS Counselling, Specialist Disability Practitioner), residential care (Stepping Stones, Fostering Independence Program), and young parent support (Young Mums Unit). Additional offerings include the TAC L2P Driver Program, From the Source food literacy program, and social enterprises (Windbreak3690 youth space, Close Collective Café). The Wodonga Education First Youth Foyer represents a flagship integrated housing and education initiative delivered in partnership with Wodonga TAFE, Brotherhood of St Laurence, and Beyond Housing.

Differentiator

Problem solved

Functional benefit

Brands

• Close Collective Café: Social enterprise café operated by Junction Support Services
• Windbreak3690
• Young Mums Unit (YUMS)
• WISE

Products and services

• Homes First Comprehensive homelessness response program based on the Housing First model providing permanent housing, intensive case management, cultural safety practices, and peer support for people experiencing homelessness in the Ovens Murray region.
• Wodonga Education First Youth Foyer Integrated learning environment providing stable housing, education, training, and employment pathways for young people aged 16-24 who are unable to live at home. Partnership with Wodonga TAFE, Brotherhood of St Laurence, and Beyond Housing.
• Stepping Stones Program bridging the gap between Residential Care and independence by providing young people with safe housing, tailored support, and hands-on coaching across housing, health and wellbeing, social inclusion, education, and employment.
• Navigator Education Re-engagement Program Department of Education and Training funded program supporting young people aged 12-17 who have become disengaged from education with 30% or less attendance for at least 13 weeks.
• WISE (Work Readiness, Inclusion, Skills Development, and Education Reengagement Program) Tailored support, mentoring, and capacity building through individualised and group-based activities for young people aged up to 20 who have received a Victorian Early School Leaver Exemption.
• Choice Learning Space Joint initiative with Wodonga Senior Secondary and Wodonga Middle Years Colleges providing supportive, therapeutic and trauma-informed learning environment for young people in Years 7-9.
• The Wodonga Project Early intervention initiative bringing together schools, health, mental health, housing, youth specialists, council and other services to prevent homelessness and school disengagement in 12-18 year olds, using the Community of Services and Schools (COSS) Model in partnership with Upstream Australia.
• Education Support for Children in Care (ESCC) Program providing personalised tutoring for children and young people aged 5-18 in Out of Home Care across Inner Gippsland to improve literacy and numeracy skills.
• Adolescent Support Program (ASP) 13-week early intervention program to prevent Child Protection involvement in families with 12-17 year olds through holistic case management.
• ARISE Therapeutic intervention program for young people aged 12-17 using violence within the family home, using a whole-of-family approach delivered in partnership with Australian Childhood Foundation.
• Finding Solutions Creative support service working with young people aged 12-18 and their families to strengthen relationships through mediation intervention and case management.
• Youth Refuge Pathways and Reconnection Program Case management service for young people at Wodonga Youth Refuge and those aged 15-18 who are homeless or at risk of homelessness.
• Young Mums Unit (YUMs) Safe housing in the Wodonga area for pregnant women and new mothers aged 15-25 who have been homeless, at risk of homelessness, or need intensive support.
• Fostering Independence Program (FIPs) Accommodation program for two young people aged 18-21 experiencing homelessness who need support to develop independent living skills.
• Creating Connections Intensive response and longer-term support for young people aged 15-25 experiencing homelessness or at significant risk with complex support needs.
• Victims Assistance Program Trauma-informed services funded by Victorian State Government for victims of crimes against the person, including practical support, advocacy, case management, and therapeutic interventions.
• Homelessness Youth Support Assessment, referral and case managed support for homeless youth including counselling, crisis resolution, personal care, life skills training, and assistance accessing housing and employment.
• NDIS Support Coordination Registered NDIS provider offering Support Coordination and Level 3 Specialist Support Coordination to help participants understand and use their NDIS plan to pursue their goals.
• NDIS Counselling Counselling service for NDIS participants with Improved Daily Living line item to achieve goals and build capacity using a strengths-based and person-centred approach.
• Family Services Specialist Disability Practitioner Role building capacity of Family Services practitioners across Ovens Murray to work effectively with disability-related support needs and NDIS navigation.
• TAC L2P Program Learner driver program operated for more than 15 years helping young people without access to a supervising driver or vehicle gain driving hours and obtain their probationary licence. Provides up to seven free professional driving lessons and volunteer mentor matching.
• From the Source 18-week food literacy initiative empowering at-risk youth through hands-on culinary education and immersive food experiences including field trips to local producers.
• Close Collective Café Social enterprise café operated by Junction Support Services as part of the Windbreak3690 youth space, supporting community engagement and employment pathways.
• Windbreak3690 Youth Space Dedicated youth space operated by Junction Support Services providing connection, safety, and early intervention services, including the Close Collective Café social enterprise.

Quantifiable outcome

• 180+ children receive trauma counselling annually
• +4 more outcomes

Named customers9 records

Segments8 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

15 partnerships are on record, tiered core and minor.

• Reconciliation AustraliacoreStrategic or Co-development PartnerPartnership to develop Junction's first Reconciliation Action Plan (RAP). Junction is developing their Reflect RAP in partnership with Reconciliation Australia, marking an important step in reconciliation journey. The RAP Working Group comprises staff from all sites to ensure meaningful and practical RAP shaped by First Nations voices.
• Upstream AustraliacoreStrategic or Co-development PartnerPartnership to deliver The Wodonga Project using the nationally recognised Community of Services and Schools (COSS) Model. The project identifies students at early risk of homelessness, mental health, and school disengagement.
• Wodonga TAFEcoreStrategic or Co-development PartnerKey partner in Wodonga Education First Youth Foyer. Wodonga TAFE provides educational pathways and the Certificate I in Developing Independence program for Foyer residents.
• Brotherhood of St LaurencecoreStrategic or Co-development PartnerKey partner in Wodonga Education First Youth Foyer. Brotherhood of St Laurence is delivering the EFY Foyer model with Junction, Wodonga TAFE, and Beyond Housing.
• Beyond HousingcoreStrategic or Co-development PartnerKey partner in Wodonga Education First Youth Foyer. Beyond Housing contributes to the housing and support component of the Foyer model.
• Australian Childhood Foundation (ACF)coreStrategic or Co-development PartnerPartnership to deliver the ARISE program (Adolescent Relationships Integrating Safety and Empathy) in Ovens Murray and Goulburn regions. ACF delivers therapeutic intervention alongside Junction's case management.
• MacKillop InstitutecoreStrategic or Co-development PartnerPartnership to deliver Power to Kids - Out of Home Care Professional Learning Program to residential care workers across Gippsland. Training developed in response to Royal Commission into Institutional Responses to Child Sexual Abuse recommendations.
• Berry Street VictoriaminorStrategic or Co-development PartnerPartner in Power to Kids program collaboration for residential care workers across Gippsland.
• Victorian Aboriginal Child and Community Agency (VACCA)minorStrategic or Co-development PartnerPartner in Power to Kids program collaboration for residential care workers across Gippsland.
• Allambi CareminorStrategic or Co-development PartnerPartner in Power to Kids program collaboration for residential care workers across Gippsland.
• Rural HousingminorOthersProperty owner of Young Mums Unit (YUMS) property in Wodonga area. Property can house two young mums and their children.
• Close Collective CaféminorOthersSocial enterprise café operated by Junction. Part of Windbreak3690 youth space.
• Commonwealth BankminorOthers$750 Community Donation from CommBank Wangaratta to purchase blankets and tents for people facing housing instability during winter.
• Statewide Children's Resource ProgramminorStrategic or Co-development PartnerPartnership in delivering the Statewide Children's Resource Program across Victoria.
• The Orange DoorcoreChannel Partner/ Reseller/ DistributorGovernment-funded family violence and child welfare referral pathway. Junction receives referrals from The Orange Door for family services and Specialist Disability Practitioner programs.

Scale indicators13 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• MacKillop Family Services: Victorian not-for-profit providing out-of-home care, residential care, and education programs for vulnerable children and young people. Direct peer in residential care and education support for children in care.
• YSAS (Youth Support and Advocacy Service): Victorian youth-specific AOD and mental health organization. Direct peer for at-risk youth services including AOD, family violence, and homelessness in the 12-24 age cohort Junction serves.
• VincentCare Victoria: Victorian homelessness and housing services provider delivering crisis accommodation and Housing First programs. Direct peer for homelessness response, particularly the Homes First model Junction has adopted.
• Berry Street Victoria: Major Victorian not-for-profit providing family services, out-of-home care, and youth homelessness support. Direct peer in residential care and education re-engagement, also a partner in Junction's Power to Kids program in Gippsland.
• Brotherhood of St Laurence: Established Melbourne-based social justice organization tackling disadvantage through research, aged care, and youth programs. Direct peer for the Wodonga Education First Youth Foyer partnership, sharing service delivery models.
• Anglicare Victoria: Large Victorian social services organization delivering family services, foster care, youth homelessness, and family violence programs. Direct peer with similar geographic spread across Victoria and overlapping program portfolio.

Regional players

• Melbourne City Mission: Long-established Victorian social services organization serving disadvantaged communities, primarily metropolitan Melbourne. Comparable in scale and integrated service model but operating in different geographic territory.

Broad incumbents

• Uniting (Uniting Vic.Tas): Large faith-based community services organization across Victoria and Tasmania delivering family services, foster care, homelessness, and mental health support. Broad incumbent with comparable integrated service model.
• The Salvation Army Australia: Major national charitable organization delivering crisis accommodation, family violence, homelessness, and community support services. Broad incumbent with substantial overlap in core service categories.
• Mission Australia: Large national social services provider offering homelessness, housing, employment, and youth services. Broad incumbent with overlapping programs but operates at greater scale across more geographies.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/JunctionSupportServices
• LinkedInlinkedin.com/company/junction-support-services
• Instagraminstagram.com/junctionsupportservices

Revenue estimate

Valuation estimate

Number of profiles

Profiles14 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Junction Support Services