City of Zephyrhills - Government

What City of Zephyrhills - Government does

The City of Zephyrhills is a municipal government entity serving approximately 20,000+ residents in Pasco County, Florida, situated 29 miles northeast of Tampa and 48 miles southwest of Orlando. The city provides the standard portfolio of municipal services — public safety through the Zephyrhills Police Department, planning and zoning, building permits, public works (trash and recycling), utility billing, parks and recreation (13 city parks, 5 public golf courses, a skate park, and a tennis center), emergency notifications, and facility rentals at venues including the Alice Hall Community Center, Zephyrhills Train Depot, and Wickstrom Stage. Governance is provided by an elected City Council administered by a City Manager, with a Community Redevelopment Agency (CRA) operating as a dependent special district focused on downtown revitalization and economic development. Key personnel include CRA Director Gail K Hamilton and Director of Planning Rodney V. Corriveau.

The city's core service delivery infrastructure is built on the CivicPlus CivicEngage government services platform, which integrates the official website with an Agenda Center for public meeting agendas and minutes, a Form Center for citizen submissions, and the CivicReady-powered "Zephyrhills Alerts" mass notification system for emergency and police communications. The stack is supplemented by Tyler Energov for online planning and permitting, Tyler Portico and WaterSmart for online utility bill payment, Rec1 for facility reservations, SeeClickFix for citizen service requests ("Fix It! Zephyrhills"), NextRequest for public records requests, and ClearGov for interactive budget publication. ArcGIS supports CRA district mapping, and AlertSense and TextMyGov provide additional notification channels. Authentication is handled through CivicPlus Identity with support for sign-in via Apple, Facebook, Google, and Microsoft accounts. The CRA administers economic development programs including Commercial Improvement Grants ($1,000–$50,000), Matching Facade Rehabilitation Grants (up to $10,000 commercial / $5,000 residential), a $10,000 Residential Ownership Incentive, and Residential Paint Grants (up to $500).

As a municipal government, the City of Zephyrhills does not operate a commercial revenue model. Funding derives from taxes, fees, and government budgets, and financial figures are not publicly disclosed on the official website. Customer segments are all internal to city limits: residents, the local business community, development stakeholders, and visitors. Recent operational milestones include approval of the FY 2026 Budget (presented in a new interactive digital format via ClearGov), publication of the 2025 Annual Drinking Water Quality Report, deployment of new 65-gallon recycling carts as part of the Public Works transition to automated collection, and ongoing partnerships with Main Street Zephyrhills, Pasco County Emergency Management, the East Pasco Chamber of Commerce, and the Florida League of Cities.

Name

City of Zephyrhills - Government

Legal name

City of Zephyrhills

Website

https://ci.zephyrhills.fl.us

Company type

Private

Founded year

2002

Operating status

Operating

Headcount range

101–250 employees

Short description

The City of Zephyrhills is a municipal government in Pasco County, Florida, serving 20,000+ residents with public safety, planning, public works, parks, and emergency notification services delivered through a CivicPlus-integrated digital platform.

Ownership category

akta.pro rank

Product category

Municipal Government Services

NAICS

Administration of Housing Programs, Urban Planning, and Community Development (9251), Administration of Urban Planning and Community and Rural Development (92512), Administration of Urban Planning and Community and Rural Development (925120), Administration of Environmental Quality Programs (9241), Administration of Environmental Quality Programs (924), Police Protection (922120)

SIC

Water Supply (4941), Sanitary Services (4950), Electric, Gas & Sanitary Services (4900)

akta.pro primary industry

Mayor/City Manager & General Administration (BPAIACAA)

akta.pro secondary industries

Parks, Recreation & Cultural Services (BPAIACAI), Solid Waste & Recycling Services Administration (BPAIACAH), Public Works Departments (Streets, Bridges, Stormwater, Fleet, Maintenance) (BPAIALAD), State/Provincial Environmental Protection & Natural Resources Administration (BPAIABAL)

Keywords

• Municipal government services
• Urban planning and zoning
• Community redevelopment programs
• Public works and utilities
• Parks and recreation services

Headquarters

HQ city

Zephyrhills

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Others

Distribution channels6 records

Marketing channels12 records

Core offering

The City of Zephyrhills operates as a municipal government providing public services to approximately 20,000+ residents in Pasco County, Florida. Core offerings include public safety (Police Department), urban planning and zoning, building permits and licensing, public works (trash and recycling collection), parks and recreation facilities, community redevelopment incentives through the CRA, emergency alerts, and online utility bill payment.

Product overview

City of Zephyrhills operates a unified CivicPlus CivicEngage government services platform consisting of integrated modules for citizen engagement, municipal administration, and community development. The core platform includes the website with Agenda Center for public meeting documents, Form Center for department communications, and Zephyrhills Alerts powered by CivicReady for mass notifications. The Planning Department module provides online permit and development services through Tyler Energov. The Community Redevelopment Agency module offers grant programs for commercial and residential property improvements. Additional modules support online bill payment, facility reservations, public records requests, and service request reporting. All components are integrated through the CivicPlus infrastructure with single sign-on authentication supporting multiple identity providers.

Differentiator

Problem solved

Functional benefit

Brands

• Zephyrhills Alerts: CivicPlus-powered mass notification system for emergency alerts, news, and police updates
• Zephyrhills Police Department
• Main Street Zephyrhills

Products and services

• Public Works Trash and Recycling Collection Curbside trash and recycling collection service for Zephyrhills residents; the Public Works Department transitioned to automated collection with new 65-gallon recycling carts in 2025.
• Parks and Recreation Facilities Public recreation facilities including 13 city parks, 5 public golf courses, a world-class skate park, and a tennis center, available to residents and visitors.
• Online Facility Rentals Online reservation system (Rec1) for renting city facilities including Alice Hall Community Center, Zephyrhills Train Depot, Wickstrom Stage, and other community facilities for events.
• Planning Department Services Comprehensive planning services including land development, zoning, growth management, historic preservation, sustainability planning, and development review through the online Tyler Energov planning portal.
• Community Redevelopment Agency (CRA) Programs Economic development and redevelopment program for the designated CRA district in historic downtown Zephyrhills, offering grants and incentives to encourage private investment and property rehabilitation.
• CRA Grants and Incentives Financial incentive programs administered through the CRA including Commercial Improvement Grants ($1,000–$50,000), Matching Facade Rehabilitation Grants (up to $10,000 commercial / $5,000 residential), Residential Ownership Incentive ($10,000), and Residential Paint Grants (up to $500).
• Online Utility Bill Payment Online payment system for city utility bills powered by Tyler Portico and WaterSmart, allowing residents to view and pay utility bills online.
• Zephyrhills Alerts Emergency Notification System Mass notification system (CivicReady) delivering emergency alerts, news, announcements, and police department notifications via phone, text message, and email. Residents subscribe by texting Zephyrhills (general alerts) or ZPD (police) to 38276.
• Public Records Request Portal Online portal (NextRequest) for submitting public records requests to the City of Zephyrhills.
• Fix It! Zephyrhills Service Requests Service request and issue reporting system powered by SeeClickFix for residents to report non-emergency city issues such as potholes, streetlights, and code violations.
• Police Department Services Law enforcement services delivered by the Zephyrhills Police Department, including emergency response, crime prevention, and community policing.
• Building Permits and Licenses Building Department services for issuing permits and licenses for construction, renovation, and business operations within Zephyrhills city limits.
• 2025-2026 Fiscal Year Budget Digital Format Digital, interactive publication of the City of Zephyrhills final FY 2026 budget hosted via ClearGov for public transparency and accessibility.

Quantifiable outcome

• Grants ranging from $1,000 to $50,000 available for commercial property improvements through CRA program
• +2 more outcomes

Segments4 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration11 records

Partnerships

Five partnerships are on record, tiered core and minor.

• CivicPluscoreTechnology or IntegrationCivicPlus provides the city's website platform (CivicEngage) powering the official city website with features including agenda centers, alert systems, form management, and public meeting broadcasts.
• Main Street ZephyrhillscoreStrategic or Co-development PartnerMain Street Zephyrhills is a partner organization for downtown events, festivals, and community development initiatives. The city collaborates with them on the annual downtown events calendar and business development activities.
• Pasco County Emergency ManagementcoreStrategic or Co-development PartnerPasco County Emergency Management coordinates with the City of Zephyrhills on disaster preparedness, including the annual Disaster Preparedness Guide and emergency response coordination.
• East Pasco Chamber of CommerceminorStrategic or Co-development PartnerEast Pasco Chamber of Commerce is referenced as a partner organization for business community engagement and economic development initiatives.
• Florida League of CitiesminorStrategic or Co-development PartnerFlorida League of Cities is a state-wide municipal association that the City of Zephyrhills participates in for advocacy and best practice sharing.

Scale indicators6 records

Recent moves5 records

Expansion highlights5 records

Others

• Tyler Technologies: Vendor providing Energov (planning/permits) and Portico (online bill pay) used by the city. Relevant ecosystem participant and key infrastructure dependency for revenue and permitting workflows.
• CivicPlus: Vendor providing the website, agenda, mass-notification, and form modules that power Zephyrhills' digital citizen services. Relevant as the principal technology platform dependency rather than a competitor.

Direct peers

• City of Plant City: Mid-sized Florida municipality (~40K residents) in eastern Hillsborough County with active CRA grant programs, public works recycling services, and a parks/recreation focus — closely comparable operating model in the same I-4 corridor.
• City of Haines City: Polk County municipality of similar population with active CRA economic development programs, water utility operations, and a parks/recreation portfolio — comparable in scale and Florida small-city service mix.
• City of Auburndale: Polk County, Florida city of comparable population scale with an active CRA, public works department, and small-city recreation amenity footprint. Highly comparable for benchmarking service delivery and redevelopment.
• City of Brooksville: Hernando County seat of comparable population scale with historic downtown, CRA-driven revitalization, and similar small-city municipal service portfolio. Useful operational benchmark within the Tampa Bay region.
• City of Dade City: County seat of Pasco County, a similarly-sized Florida municipality with a comparable mix of historic downtown, CRA-driven redevelopment, and small-city public works footprint. Most directly comparable peer for benchmarking Zephyrhills' operations.

Broad incumbents

• City of Lakeland: Larger neighboring Polk County municipality (~110K residents) operating the same service categories (utilities, CRA, public works, parks, police) at greater scale — useful as a scaled-up reference point for Zephyrhills' trajectory.
• City of Winter Haven: Polk County city larger than Zephyrhills but with overlapping CRA, public works, and recreation amenities. Comparable geographic and economic profile along the I-4 corridor.

Regional players

• City of New Port Richey: Pasco County municipality of comparable scale operating a CRA, public works, and small-city utility footprint. Most directly comparable same-county peer for service-delivery benchmarking.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/ZephyrhillsCity
• YouTubeyoutube.com/@zephyrhillscity/videos
• Facebookfacebook.com/cityofzephyrhills
• LinkedInlinkedin.com/company/city-of-zephyrhills
• Instagramzephyrhills.gov/instagram

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about City of Zephyrhills - Government