AVATAREC Business Solutions

What AVATAREC Business Solutions does

AVATAREC Business Solutions GmbH is a German IT services firm (Systemhaus) headquartered in Hamm, North Rhine-Westphalia, founded in 2007 by managing directors Michael Kruse (Technical) and Kai Schiereck (Commercial). The company delivers end-to-end IT infrastructure services to mid-sized and large enterprises, bundling hardware procurement, software licensing, networking, IP telephony, IT security, and Microsoft Dynamics NAV (Navision) ERP implementation under a single-vendor model with 24/7 support and proactive monitoring.

The technology stack is built on certified partner relationships with Microsoft (Dynamics NAV), Fujitsu (servers and storage), NetApp (storage), VMware and Microsoft (virtualization), Deutsche Telefon and STARFACE (IP telephony), Panda Security (endpoint protection), and Windream and actidata (archiving and backup), with TeamViewer used for remote maintenance. The company employs 20+ staff who collectively hold over 200 years of professional experience. Founder ownership is retained, with no external investment or parent company disclosed.

The business model combines one-time hardware and software resale, recurring managed-service and maintenance contracts, project-based consulting, and Microsoft Dynamics NAV implementation revenue. All pricing is individually negotiated, with no public pricing or self-serve channels; sales are direct, consultative, and supported by partner-driven referrals. Service operates regionally within NRW with no disclosed international footprint.

Name

AVATAREC Business Solutions

Legal name

AVATAREC Business Solutions GmbH

Website

https://avatarec.de

Company type

Private

Founded year

2007

Operating status

Operating

Headcount range

11–50 employees

Short description

AVATAREC Business Solutions GmbH is a German IT Systemhaus in Hamm delivering end-to-end IT infrastructure, Microsoft Dynamics NAV ERP, IP telephony, IT security, and 24/7 managed services to mid-sized and large enterprises in North Rhine-Westphalia.

Ownership category

akta.pro rank

Product category

Managed IT Infrastructure Services

NAICS

Computer Systems Design Services (541512), Custom Computer Programming Services (541511), Computer Systems Design and Related Services (54151), Computer Facilities Management Services (541513)

SIC

Services-Computer Integrated Systems Design (7373), Services-Computer Programming Services (7371), Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

ERP/CRM/HRIS Implementation & Integration (BPAEAAAE)

akta.pro secondary industries

ERP Implementation & Systems Integration Services (BPAEAGAA), ERP Managed Services & AMS (Application Management) (BPAEAGAB), iPaaS & Workflow Automation (BPAMAOAB), Enterprise Architecture & IT Operating Model (BPAHAEAB)

Keywords

• IT infrastructure services
• Managed IT services
• ERP implementation
• Microsoft Dynamics NAV
• IT security services

Headquarters

HQ city

Hamm

HQ country

Germany

HQ region

Europe

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Supply Chain

Revenue model

1. IT Hardware and Software Product Sales: AVATAREC sells IT hardware components (servers, storage, workstations, networking equipment) and software licenses to clients. Products include Fujitsu, NetApp, Microsoft, Deutsche Telefon, STARFACE, Panda Security, and other branded solutions. Pricing follows individual contract agreements; delivery and transport costs are charged separately. VAT is added at the statutory rate.
2. Managed Services and Maintenance: Recurring revenue from maintenance and repair services for client IT infrastructure. Services are charged according to the company's service price list, covering labor hours, travel time, materials, and remote support. Service includes both preventive maintenance and reactive incident response.
3. Professional Services and Consulting: IT consulting, system integration, ERP implementation, network planning, and data protection advisory services billed on a project basis. Installation, configuration, and training services are offered as additional work orders charged by effort according to the applicable hourly rate.
4. Microsoft Dynamics NAV Implementation and Customization: As a Certified Microsoft Dynamics NAV Partner, AVATAREC sells, implements, and customizes Microsoft Dynamics NAV (ERP software). Revenue is generated through software licensing (perpetual or subscription), implementation services, and module-specific extensions.

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels3 records

Core offering

AVATAREC Business Solutions GmbH is a German IT systems house that delivers end-to-end IT infrastructure and enterprise software services for mid-sized and large enterprises. Its core offering bundles network planning, server and storage solutions, IP telephony, IT security, and Microsoft Dynamics NAV ERP implementation with 24/7 support, delivered as customized hardware-plus-software-plus-consulting packages from a single provider.

Product overview

AVATAREC Business Solutions is an IT services company (Systemhaus) providing comprehensive technology solutions as a unified portfolio of interconnected services rather than a single software product. The core offering combines network infrastructure services (IT infrastructure, server storage, IP telephony, IT security) with enterprise software implementation, centered on Microsoft Dynamics NAV as the primary ERP platform. Additional services include 24/7 support/maintenance and data protection compliance consulting. Services are delivered as holistic solutions including hardware, software, and consultation from a single source, with proactive monitoring to prevent disruptions before they occur.

Differentiator

Problem solved

Functional benefit

Products and services

• Netzwerklösungen (Network Solutions) Complete network planning and management services for enterprises, including IT workplace solutions, IP telephony, routing/switching technology, and central server-storage components, with proactive monitoring to prevent disruptions. Targeted at businesses outsourcing their network infrastructure.
• IT-Infrastruktur Comprehensive IT infrastructure services spanning IT workplace solutions, IP telephony, routing/switching technology, and central server-storage components, customized per customer using brand-name industry partners.
• Server Storage Server and storage system solutions forming the central element of customer IT networks, leveraging Fujitsu and NetApp hardware combined with Microsoft and VMware virtualization.
• IP-Telefonie IP-based (VoIP) telephony solutions using Deutsche Telefon AG (German manufacturer) and STARFACE software-based VoIP telephone systems, providing advanced digital communication features for enterprises.
• IT-Security IT security solutions protecting customer networks and data from malware and software threats, implemented through Panda Security solutions.
• ERP-Systeme (ERP Systems Integration) Enterprise Resource Planning (ERP) software integration services in which AVATAREC analyzes customer business needs and integrates a tailored ERP software into the customer's infrastructure as part of a complete IT package.
• Microsoft Dynamics NAV Implementation Sale, implementation, and customization of Microsoft Dynamics NAV (Navision) ERP software for mid-sized companies, with modular functionality covering financial management, sales and marketing, manufacturing, project management, supply chain, service management, business intelligence, and HR. Available on-premises or in the cloud.
• Support (24/7 IT Support) Round-the-clock IT support and emergency services with rapid response capabilities, using TeamViewer for direct remote access to diagnose and resolve customer IT issues. Includes dedicated 'emergency pilots' for rapid restoration of IT systems.
• Datenschutz (Data Protection / GDPR Compliance) Advisory and implementation services to help businesses comply with the EU General Data Protection Regulation (GDPR/DSGVO), covering data collection, processing, cookies, social plugins, contact forms, and analytics tools.

Segments2 records

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration1 record

Feature3 records

Partnerships

Four partnerships are on record, tiered core.

• Microsoft (Certified Partner / Microsoft Dynamics)coreTechnology or IntegrationAVATAREC is a Certified Microsoft Dynamics NAV Partner, authorized to sell, implement, and customize Microsoft Dynamics NAV (Navision) ERP software. This is a core competency partnership, with Microsoft Dynamics NAV representing one of AVATAREC's primary service pillars.
• Fujitsu Technology Solutions (Service Partner)coreTechnology or IntegrationAVATAREC is a Service Partner of Fujitsu Technology Solutions. The partnership provides access to Fujitsu server and storage hardware components that form part of AVATAREC's infrastructure solutions for clients.
• Deutsche Telefon AGcoreTechnology or IntegrationAVATAREC has a longstanding partnership with Deutsche Telefon AG for IP-based (VoIP) telephony solutions. This partnership provides direct access to the development department of Deutsche Telefon, enabling highly customized and responsive telephony deployments. The company explicitly uses Deutsche Telefon as its preferred German-made telephony manufacturer.
• STARFACEcoreTechnology or IntegrationAVATAREC partners with STARFACE from Karlsruhe to deliver software-based VoIP telephone systems for digital communication, providing solutions that go well beyond standard PBX functionality. STARFACE and Deutsche Telefon are mentioned together as the company's key telephony partners.

Scale indicators3 records

Recent moves6 records

Expansion highlights4 records

Broad incumbents

• Allgeier SE: German technology group providing IT services, enterprise software, and staffing with a strong ERP and Microsoft Dynamics practice. Comparable on the Dynamics ERP and IT services dimensions, but operates at materially greater scale and broader scope than AVATAREC.
• Cancom SE: Major German IT services and cloud provider offering infrastructure, managed services, and software solutions to enterprise and mid-market customers. Comparable on managed services and Microsoft-centric delivery but operates at national scale versus AVATAREC's regional NRW focus.
• Bechtle AG: One of Germany's largest IT system houses with broad infrastructure, software, and managed services offerings across multiple regions. Highly comparable business model — multi-vendor IT solutions provider serving mid-market and enterprise — but at substantially larger scale than AVATAREC.

Regional players

• SHD AG: German IT services provider specializing in managed services, Microsoft solutions, and IT security for mid-market clients, with strong roots in the German Mittelstand. Comparable offering mix and customer segment to AVATAREC, though based in a different German region.
• msg systems AG: German IT consulting and software company with a strong Microsoft Dynamics practice and ERP implementation services for insurance, banking, and industry verticals. Comparable on the ERP implementation and Microsoft partnership dimensions, though msg's industry focus differs from AVATAREC's general Mittelstand positioning.

Direct peers

• GOB Software & Systeme GmbH & Co. KG: German Microsoft Dynamics partner focused on ERP/CRM implementation for mid-sized enterprises, including NAV and Business Central migrations. Highly comparable as a direct competitor in the Dynamics NAV partner ecosystem that AVATAREC operates in.
• akquinet AG: Mid-sized German IT services firm offering managed services, ERP consulting, and infrastructure solutions to mid-market clients. Closely comparable to AVATAREC in scale, German Mittelstand customer profile, and full-stack IT services delivery model.
• Acmeo GmbH & Co. KG: German value-added distributor and managed services provider targeting MSPs and system houses with cloud, security, and infrastructure solutions. Comparable as a similarly-sized German IT channel player serving the regional MSP/Systemhaus market with overlapping vendor relationships.
• SVA System Vertrieb Alexander GmbH: German IT system house specializing in enterprise infrastructure, datacenter, and managed services across data center, networking, and software integration. Closely comparable to AVATAREC in offering breadth, customer profile (German Mittelstand/enterprise), and vendor-agnostic delivery model.
• Net at Work GmbH: German IT system house providing managed services, Microsoft 365, ERP, and IT security for mid-sized enterprises. Directly comparable as a similarly-positioned German Systemhaus in AVATAREC's competitive set, and notably also listed among AVATAREC's own technology partners.

Market position

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/avatarec-business-solutions-gmbh

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about AVATAREC Business Solutions