What Hawkesury Living does

Hawkesbury Living is a community-owned residential aged care provider operating a single campus at 116 March Street, Richmond, New South Wales, Australia. Founded in 1957 as the Richmond Nursing Home Committee and reorganized under its current name following a 2005 merger with Baptist Community Services under the Richmond Club's umbrella, the facility delivers nursing home care, specialized dementia/memory care (Don McEwan Wing), palliative care, retirement village accommodation (Norman Court), and luxury aged care suites (Rivera Place). The site is purpose-built as a single-level facility with automatic doors for disabled access, ducted air conditioning, and integrated on-site allied health services including general practitioners, physiotherapists, podiatrists, speech pathologists, and dieticians, alongside a 7-day recreational activity program. Occupancy runs at approximately 99.8%, and the operator's value proposition emphasizes home-like, personalized care over clinical institutional settings.

The business model is built on Australian residential aged care revenue mechanics: residents pay a Basic Daily Fee of $66.80 per day plus accommodation charges structured as Refundable Accommodation Deposits (RADs ranging from $300,000 to $800,000 by room category), Daily Accommodation Payments (DAPs from $62.88 to $167.67 per day), or 50/50 RAD-DAP combinations across eight room tiers from companion rooms through Rivera Deluxe suites. Pricing is being restructured under the Australian Government Living Longer Living Better reforms effective 20 March 2026. The go-to-market motion is community-led, relying on word-of-mouth referrals, the facility's 65+ year community presence, and ongoing engagement via the website, Facebook, mailing list, and Charity Race Days supported by gaming industry partners (IGT, Ainsworth, Aristocrat, Konami). Customer segments are B2C: individual elderly residents requiring residential care, memory support, or palliative services, plus their families.

The organization is privately held with no external funding rounds disclosed; community ownership is retained through the Hawkesbury Community & RSL Trust, with Richmond Club providing $3.1 million of backing over 10 years post-2005 merger. The current leadership team is led by Group CEO Kimberley Talbot, supported by an Acting Group Financial Controller, General Manager, and dedicated administration, facilities, and pastoral care staff. There are no technology, AI/ML, or platform components in the offering — the value proposition is fundamentally delivered through physical infrastructure, clinical staffing, and community engagement rather than software or data-driven differentiation.

Name

Hawkesury Living

Legal name

Hawkesbury Living

Website

https://hawkesburyliving.com.au

Company type

Private

Founded year

1957

Operating status

Operating

Headcount range

11–50 employees

Short description

Hawkesbury Living is a community-owned residential aged care provider in Richmond, NSW, delivering nursing home, memory care, palliative, and retirement living services at a single-campus facility with ~85 beds at 99.8% occupancy, serving elderly residents and their families.

Ownership category

akta.pro rank

Product category

Residential Aged Care

NAICS

Assisted Living Facilities for the Elderly (623312)

SIC

Services-Nursing & Personal Care Facilities (8050)

akta.pro primary industry

Small Residential Care Homes (RCFE/Board & Care) (HLADABAF)

Keywords

• Residential aged care
• Memory care services
• Palliative care facility
• Retirement living units
• Nursing home services

Headquarters

HQ city

Richmond

HQ country

Australia

HQ region

Oceania

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Others

Revenue model

1. Residential Aged Care Fees: Revenue generated from accommodation payments including Refundable Accommodation Deposits (RAD), Daily Accommodation Payments (DAP), and combination payment options. Also includes Basic Daily Fee of $66.80.

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels4 records

Core offering

Hawkesbury Living provides residential aged care services including permanent residential care, a dedicated memory support unit, palliative care, independent retirement units, and luxury aged care suites. It is a community-based aged care provider operating from Richmond, NSW, with on-site allied health, medical, activities, and pastoral care support.

Product overview

Hawkesbury Living is an aged care and retirement living provider operating as a single unified facility offering interconnected services. The core offering is residential aged care (nursing home) supplemented by specialised memory care (Don McEwan Wing), palliative care, and retirement village units (Norman Court). Premium accommodation options include Rivera Place luxury suites. Supporting health services encompass speech pathology, medical (GPs, physiotherapists, podiatrists, dieticians), and hairdressing. Lifestyle services include activities programming and pastoral care. All services operate within the same campus at Richmond NSW, allowing residents to transition between care levels as needed.

Differentiator

Problem solved

Functional benefit

Products and services

• Permanent Residential Aged Care

Quantifiable outcome

• 99.8% occupancy rate achieved and maintained

Named customers1 record

Segments2 records

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

Three partnerships are on record, tiered minor and core.

• Gaming Industry SupportersminorGTM or Marketing Partner · 20 October 2011Various gaming companies (IGT, Ainsworth, Aristocrat, Shuffle Master, Konami Gaming) have provided generous support for Hawkesbury Living's Charity Race Days and fundraising events.
• Local Community OrganizationsminorGTM or Marketing Partner · 18 August 2011Local organizations including Hawkesbury Gazette & Courier, Daily Press, Active8, Blacktown Workers Club, Penrith Panthers, Riverside Oaks, and others have supported Richmond Club Charity Race Day raising over $25,000 for Hawkesbury Living Cancer Trust.
• Richmond ClubcoreStrategic or Co-development Partner · 1 January 2005In 2005, Hawkesbury Living (formerly Richmond Community & RSL Nursing Home) officially merged with Richmond Club. The Club pledged $3.1 million of backing and development over 10 years. The assets remained in community ownership with the Club providing financial and operational support for the aged care facility expansion.

Scale indicators5 records

Recent moves12 records

Expansion highlights5 records

Direct peers

• Arcare: Privately-held, family-owned Australian aged care provider with multiple residential facilities. Highly comparable as a similarly-sized, privately-controlled operator focused on residential aged care and dementia support.
• Lifeview: Victorian-based residential aged care provider operating multiple small-to-mid sized facilities. Closely comparable on community-owned character, single-/few-site operation, and dementia-care specialization.
• Baptcare: Faith-based, not-for-profit Australian aged care and community services provider with residential facilities across VIC, TAS, and WA. Comparable community/mission-driven ownership model with residential aged care focus.

Broad incumbents

• Opal HealthCare: One of Australia's largest residential aged care operators with 80+ facilities. Directly comparable on core residential aged care, dementia units, and RAD/DAP funding structure.
• Regis Healthcare: ASX-listed Australian residential aged care provider operating ~70+ facilities nationally. Comparable as a direct operator of nursing-home and dementia-care beds serving similar elderly residents with similar RAD/DAP funding model.
• Bolton Clarke: Large Australian not-for-profit aged care and retirement living provider operating across QLD, NSW, VIC. Directly comparable on residential aged care, retirement living, and community-owned operating model.
• Japara Healthcare: One of Australia's largest privately-owned aged care providers (now part of Bolton Clarke group). Comparable multi-state residential aged care operator with the same RAD/DAP funding model and dementia-care offering.
• Estia Health: ASX-listed Australian aged care operator with ~70+ residential facilities. Directly comparable on service offering (residential aged care, memory support, respite) and funding model (RADs/DAPs) to Hawkesbury Living.
• Bupa Aged Care Australia: Major Australian residential aged care operator (part of global Bupa). Comparable on full-service residential aged care including dementia care, with similar funding mechanisms.

Regional players

• Aveo Group: ASX-listed Australian retirement living and aged care operator. Comparable on retirement-living/aged care crossover offering, though more focused on independent living units than residential nursing care.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/hawkesbury-living-pty-ltd

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles5 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Hawkesury Living