Serban Group

What Serban Group does

Serban Group (legal entity SERVA SERVICIOS ESPECIALIZADOS INFORMATICOS, S.A.) is a privately held Spanish-founded IT systems integrator founded in 2003 and headquartered in Madrid. The company delivers enterprise digital workspace, cybersecurity, cloud infrastructure, and digital identity/biometric solutions to large organizations across banking, insurance, energy/oil & gas, retail, and government, with operational offices in Spain, Argentina, Colombia, Peru, Mexico, Brazil, USA, and Costa Rica. Its proprietary product family comprises SGX DaaS (Desktop as a Service), SGX Cloud (Infrastructure as a Service), SGX Cyber Protect, the Serban Biometrics digital identity practice, and the 2025-launched INFRAIA AI-for-IT-Infrastructure platform, all built on top of certified partner technologies from Citrix, Microsoft, NetApp, Nutanix, Acronis, AWS, and Google Cloud.

Serban Group earns revenue through a mix of subscription recurring managed services contracts (including per-user-per-month Workspace-as-a-Service), project-based professional services for digital transformation and infrastructure modernization, custom software development for digital identity and automation, and resale/integration of third-party technology licenses. Go-to-market is enterprise field sales targeting C-level and IT decision-makers via direct regional offices, supported by an extensive case-study library referencing tier-1 customers such as BBVA, Banco Santander, ICBC, Mapfre, Iberdrola, YPF, Cepsa, and BBVA Bancomer. Marquee deployments include 12,000 biometric signature licenses across 1,800+ BBVA Bancomer branches in Mexico and 850 virtualized desks at Makro Colombia. The company holds an NPS of 8.8/10 from December 2025 customer surveys and claims compliance alignment with ISO 27001, GDPR, NIST, DORA, NIS2, and eIDAS frameworks.

The business is founder-controlled with no disclosed institutional funding rounds, parent company, or M&A activity. Pricing is quote-based and not publicly disclosed. Product strategy is anchored on a modular Digital Workspace architecture that allows customers to procure individual layers (End User Computing, Cyber Protection, Hybrid Multicloud) or the full bundled stack, increasingly delivered through recurring as-a-service contracts.

Name

Serban Group

Legal name

SERVA SERVICIOS ESPECIALIZADOS INFORMATICOS, S.A.

Website

https://serbangroup.com

Company type

Private

Founded year

2003

Operating status

Operating

Headcount range

101–250 employees

Short description

Serban Group is a Spain-headquartered IT systems integrator offering digital workspace, cybersecurity, cloud, and digital identity solutions to enterprise clients across banking, insurance, and energy sectors in Latin America and Iberia, with proprietary SGX-branded platforms built on Citrix, Microsoft, and Nutanix technology stacks.

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Computer Systems Design and Related Services (54151), Computer Systems Design Services (541512), Security Systems Services (except Locksmiths) (561621), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518210)

SIC

Services-Computer Integrated Systems Design (7373), Services-Management Services (8741)

akta.pro primary industry

Captive/Global In-House Center (GIC) Setup & Managed Services (BPAEAMAK)

akta.pro secondary industries

Identity Verification, Proofing & KYC (IDV) (HDAEAJAI), IT Service Management (ITSM) Platforms (HDAEALAA), Identity Verification & Proofing (IDV, KYC, Biometrics) (HDADAAAF), Single Sign-On (SSO) & Federation (BPAMAEAF)

Keywords

• Managed IT services
• Digital workspace solutions
• IT systems integration
• Cybersecurity services
• Cloud infrastructure services

Headquarters

HQ city

Madrid

HQ country

Colombia

HQ region

Latin America

Offices8 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Infrastructure, Marketing or Sales, Supply Chain

Revenue model

1. Managed IT Services: Ongoing managed services contracts providing continuous IT infrastructure management, monitoring, and support. Includes 24/7 support capabilities and continuous infrastructure evolution.
2. Professional Services & Consulting: IT consulting engagements including digital transformation projects, infrastructure migrations, security implementations, and technology assessments. Project-based engagements with defined scope and deliverables.
3. Workspace as a Service (WaaS): Technology delivered as a service model including SGX DaaS, SGX Cyber Protect, and SGX Cloud. Allows clients to access solutions with predictable costs, flexible scalability, paying per user/month or pay-per-use without large upfront infrastructure investments.
4. Digital Identity & Software Development: Custom software development and digital identity solutions including biometric authentication, digital signatures, and process automation. Includes implementation, integration, and ongoing support services.
5. Technology Licensing: Resale and integration of third-party technology licenses (Citrix, NetApp, Microsoft, Nutanix, etc.) as part of comprehensive solution packages, with associated maintenance and support.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels8 records

Core offering

Serban Group is an IT systems integrator that designs, deploys, and manages enterprise digital workspace solutions combining virtualization, cybersecurity, and cloud infrastructure. It sells proprietary branded platforms (SGX DaaS, SGX Cloud, SGX Cyber Protect, INFRAIA), digital identity and biometric signature solutions, and complementary IT consulting and 24/7 managed services to enterprise clients in regulated industries across Spain and Latin America.

Product overview

Serban Group is an IT solutions provider with over 20 years of experience offering a modular Digital Workspace platform. The core products include SGX DaaS (virtual desktop delivery), SGX Cloud (infrastructure as a service), and SGX Cyber Protect (cybersecurity), complemented by add-on capabilities like Digital Identity/Signature Solutions and INFRAIA (AI for IT infrastructure). The company operates on a modular architecture allowing customers to purchase individual layers (End User Computing, Cyber Protection, Hybrid Multicloud, or Services) or opt for the complete workspace solution. Services are available through traditional contracting or as-a-service models (Workspace as a Service) with flexible per-user/per-month pricing.

Differentiator

Problem solved

Functional benefit

Brands

• SGX Cloud: Infrastructure as a Service product enabling flexible, scalable and secure IT infrastructure access without large hardware and software investments.
• SGX Cyber Protect
• SGX DaaS
• Serban Biometrics

Products and services

• SGX DaaS (Desktop as a Service)

Quantifiable outcome

• Customer NPS score of 8.8/10 based on December 2025 satisfaction surveys
• +8 more outcomes

Named customers21 records

Segments6 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration3 records

AI capability3 records

Feature8 records

Partnerships

Eight partnerships are on record, tiered core.

• CitrixcoreTechnology or IntegrationTechnology partner and integration vendor. Serban Group implements Citrix virtualization solutions including Xen Desktop, Virtual Apps and Desktops, and Citrix Private Cloud. Core platform for DaaS offerings. References 12,000+ Citrix licenses deployed at BBVA Bancomer.
• MicrosoftcoreTechnology or IntegrationTechnology partner for Microsoft ecosystem including Azure, Microsoft 365, Intune MDM/MAM, Azure Information Protection (AIP), Windows AutoPilot, and Windows 2016 environments. Key for security and productivity solutions.
• NetAppcoreTechnology or IntegrationStorage technology partner providing FAS storage solutions. Serban Group has implemented NetApp FAS 2020 and FAS 3240 systems for clients including Cepsa Colombia (30+ TB storage).
• NutanixcoreTechnology or IntegrationHyperconvergence partner for enterprise cloud infrastructure. Implemented at Renta 4 across two data centers in high availability and disaster recovery configuration.
• AWS (Amazon Web Services)coreTechnology or IntegrationCloud infrastructure partner for cloud-native solutions. Used for government infrastructure client AI/ML data platform implementation alongside Snowflake.
• Google CloudcoreTechnology or IntegrationCloud infrastructure partner. Used for Grupo Vanti IaaS services and Renta 4 cloud overflow workloads.
• SotechcoreTechnology or IntegrationDigital identity and electronic signature technology partner. Part of digital transformation solutions with 15+ years of biometric and signature expertise.
• NamirialcoreTechnology or IntegrationDigital signature and identity management partner. Provides qualified electronic signature (QES) and eIDAS compliance for digital identity solutions.

Scale indicators9 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Logicalis: Global IT solutions and managed services provider with a particularly strong Latin America presence (Brazil, Argentina). Directly comparable to Serban in combining Cisco/Microsoft/VMware-era systems integration with managed services across enterprise verticals.
• Globant: Latin America-born IT and digital services company serving global enterprises with software development, digital transformation, and AI services. Comparable geographic DNA and enterprise GTM motion, though tilted more toward bespoke software than workspace/managed infrastructure.
• Stefanini: Brazil-headquartered IT services and digital transformation firm operating across LatAm, North America, and Europe. Comparable to Serban in regional footprint, enterprise client mix, and blend of consulting, integration, and managed services.
• SoftwareONE: Swiss-headquartered software and cloud licensing/services specialist with strong Americas and European presence. Comparable in licensing pass-through and Microsoft/Azure-centric enterprise delivery.
• Insight Enterprises: Global IT solutions provider combining hardware/software licensing, services, and managed solutions for enterprise clients. Directly analogous business model to Serban's licensing + integration + managed services stack.

Broad incumbents

• Accenture: Largest global systems integrator with a full-service digital workplace, cloud, and cybersecurity practice. Sets the pricing and capability benchmark against which Serban's enterprise bids are evaluated.
• NTT Data: Large global IT services and systems integrator with deep LatAm operations (acquired Everis). Competes with Serban for multi-country enterprise transformation mandates but operates at vastly greater scale.
• Capgemini: Global IT services and consulting firm with significant LatAm and Iberian operations. Competes with Serban on digital workplace transformation and managed services for large enterprise accounts.
• Tata Consultancy Services (TCS): India-headquartered global IT services giant with LatAm delivery centers serving multinational banks and insurers. Competes for the same offshore delivery and managed services work Serban performs regionally.

Regional players

• Cipher (Prosegur): Latin America-focused cybersecurity and managed security services provider. Comparable to Serban's SGX Cyber Protect offering and increasingly a competitor for LatAm enterprise security mandates.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/@SerbanEs
• LinkedInlinkedin.com/company/serban-soluciones-digitales-biometrias
• Instagraminstagram.com/serbangrouplife
• Xx.com/Serban_IT

Compliance6 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Serban Group