COAC San Francisco

What COAC San Francisco does

COAC San Francisco Ltda. is an Ecuadorian savings and credit cooperative (Cooperativa de Ahorro y Crédito, operating under the SanFra brand) headquartered in Ambato and serving members across Ecuador through 31 physical branches (agencias) and an ATM network. Established in 1963, the cooperative operates as a member-owned entity under Ecuadorian cooperative financial regulation with deposit protection provided by COSEDE (Corporación del Seguro de Depósitos). Its core product portfolio spans savings products (Cuenta de Ahorro, Ahorro Programado, Depósito a Plazo Fijo, Sanfra Kids), personal and business credit (Créditos), fixed-term investment vehicles (Inversiones), and a debit card (Tarjeta SanFra Débito).

The technology stack consists of mobile and web-based banking platforms: SanFra Móvil (a mobile application available on Google Play and App Store) and SanFra Web, which is segmented into three portals — Personas for individuals, Empresas for businesses, and Unidades Educativas for educational institutions. A defining feature is the integration of nine third-party bill-payment services within SanFra Web, covering municipal taxes (Impuestos Prediales), tax declarations (SRI/RISE), vehicle registration (Matriculación Vehicular), telecommunications (CNT), electricity (EEASA), water utilities (EMAPA/EMAPAST), school pensions (Pensiones Escolares), and complementary services (Facilito, Pago Ágil). Customer service is delivered via a free hotline (1800-726372), branch staff, and online complaint/claims channels; a gamified engagement program called Pronósticos SanFra is offered to registered members.

The cooperative monetizes primarily through net interest income on its deposit and loan book, fee income from debit card and bill-payment services, and investment income on fixed-term deposits — typical mechanics for a regulated Ecuadorian COAC. Go-to-market is anchored on member acquisition via the branch network, with digital channels (mobile app and web portals) layered on for retention, transaction volume, and cross-sell. Customer segments are horizontal: individuals (primary), businesses, and educational institutions. No public revenue, asset, or member-count disclosures are available, and pricing for accounts, credits, and services is not posted publicly and requires direct inquiry.

Name

COAC San Francisco

Legal name

COAC San Francisco Ltda.

Website

https://coac-sanfra.com

Company type

Private

Founded year

1963

Operating status

Operating

Headcount range

251–500 employees

Short description

COAC San Francisco is an Ecuadorian member-owned savings and credit cooperative operating 31 branches under the SanFra brand, offering savings accounts, credit, debit cards, and integrated bill-payment digital banking to individuals, businesses, and educational institutions across Ecuador.

Ownership category

akta.pro rank

Product category

Cooperative Banking

NAICS

Credit Unions (52213), Credit Unions (522130)

SIC

Savings Institutions, Not Federally Chartered (6036)

akta.pro primary industry

Community Development Credit Unions (CDCUs) (FSABAEAC)

Keywords

• Credit union services
• Savings accounts
• Loan products
• Mobile banking
• Cooperative banking

Headquarters

HQ city

Ambato

HQ country

Ecuador

HQ region

Latin America

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales

Distribution channels4 records

Marketing channels4 records

Core offering

COAC San Francisco is an Ecuadorian savings and credit cooperative (Cooperativa de Ahorro y Crédito) that offers a suite of retail financial services to its members, including basic and programmed savings accounts, fixed-term deposits, a children's savings product, personal and business loans, investment products, and a debit card. Services are delivered through 31 physical branches (agencias) across Ecuador and digital channels consisting of the SanFra Web online banking platform and the SanFra Móvil mobile app, which also integrates utility and tax bill payments (SRI/RISE, CNT, EEASA, EMAPA, school pensions, municipal taxes, vehicle registration).

Product overview

COAC San Francisco is a credit union (Cooperativa de Ahorro y Crédito) based in Ecuador offering a comprehensive suite of financial products and digital banking services. The core product portfolio centers on savings accounts (Cuenta de Ahorro, Ahorro Programado, Depósito a Plazo Fijo), a children's savings program (Sanfra Kids), debit card services (Tarjeta SanFra Débito), loans (Créditos), and investment products (Inversiones). Digital access is provided through SanFra Móvil (mobile app), SanFra Web for individuals, SanFra Web Empresas for business members, and SanFra Web Unidades Educativas for schools. The cooperative also integrates utility and service bill payments including taxes, telecommunications, electricity, water, and school tuition through its digital platforms. A promotional offering called Pronósticos SanFra provides gamified member engagement.

Differentiator

Problem solved

Functional benefit

Brands

• Sanfra Kids: Savings account for children - a growing account for kids
• SanFra Móvil
• SanFra Card
• Pronósticos SanFra

Products and services

• Cuenta de Ahorro (Savings Account)

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration9 records

Feature2 records

Scale indicators1 record

Recent moves1 record

Expansion highlights5 records

Direct peers

• Cooperativa Jardín Azuayo: Mid-large Ecuadorian cooperativa with a multi-channel digital + branch model (Jardín Azuayo app, web, agencies). Comparable in member-owned structure, geographic footprint, and integrated payments/billers strategy.
• Cooperativa Mushuc Runa: Ecuadorian credit union headquartered in the Ambato region - the same geographic corridor as COAC San Francisco. Same cooperative structure, member-owned model, and full retail banking + payments offering.
• Cooperativa San Miguel: Ecuadorian savings and credit cooperative offering accounts, credits, and digital channels to members. Same cooperative charter, COSEDE oversight, and product mix.
• Cooperativa Policía Nacional: Ecuadorian cooperativa serving a defined member group with full savings, credit, and digital banking products. Closely comparable charter and regulatory environment to COAC San Francisco.
• Cooperativa 29 de Octubre: Ecuadorian savings and credit cooperative (Cooperativa de Ahorro y Crédito). Most comparable peer - same charter type, similar product set (savings, loans, payments), and same COSEDE-regulated cooperative operating model.

Regional players

• Banco de Loja: Regional Ecuadorian commercial bank anchored in southern Ecuador with national digital reach. Comparable as a regional deposit-taker and lender, though structured as a commercial bank rather than a cooperative.

Broad incumbents

• Banco de Guayaquil: Major Ecuadorian commercial bank with an established branch network and consumer-banking franchise. Relevant incumbent comparator for retail deposits and consumer credit, though structured as a commercial bank rather than a cooperative.
• Banco Pichincha: Largest private commercial bank in Ecuador with national branch network and full digital banking suite. Overlaps with COAC San Francisco on deposit, credit, and bill-payment products, but operates as a commercial bank, not a cooperative.
• Banco del Pacífico: Large Ecuadorian commercial bank with nationwide branch and digital footprint. Competes for the same retail and SMB deposits and payments, but with broader capital base and corporate banking capabilities.
• Produbanco (Banco Bolivariano): Ecuadorian commercial bank focused on retail, SME, and payments; recently rebranded under related entities. Comparable retail/bill-payment products but operates as a corporate bank, not a cooperative.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/COACSanFra
• LinkedInlinkedin.com/company/coac-sanfra

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about COAC San Francisco