CTC Computer Services

What CTC Computer Services does

CTC Computer Services Ltd is a privately held, founder-owned IT services firm established in 1986 by Colin Smith in Lowestoft, Suffolk, and registered in England under company number 06533155. The company delivers comprehensive IT support packages — including managed site support, helpdesk, telephone support, remote desktop assistance, server and workstation support, and 24/7 monitoring — alongside IT services such as network design and implementation, router/firewall configuration, broadband provision, hardware and software supply, system upgrades, and domain/web hosting. Its customer base is concentrated in small to medium-sized businesses across Norfolk and Suffolk, with delivery restricted to the United Kingdom.

The underlying technology stack is built around conventional IT services infrastructure rather than proprietary software: remote desktop sessions delivered through TeamViewer with AES 256-bit encryption, interval-based (every 15 minutes) system monitoring with email/SMS alerting, network cabling in Cat 5e/Cat 6/fibre with 15-25 year warranties, and tiered workstation support (Gold on-site hardware/software and Silver remote-only). Vendor partnerships with Hewlett Packard Enterprise, Microsoft (Silver Partner), MalwareBytes, and Sophos underpin hardware supply and security offerings, while cloud telephony and VoIP are delivered through support partners.

CTC operates a sales-led, direct-engagement go-to-market via phone, email, and website, with revenue generated from recurring IT support subscriptions, hardware/software resale, one-time system upgrades, subscription-based web hosting, and managed services. Pricing is quote-based and not publicly disclosed. The company operates with 11-50 employees from two UK locations (Lowestoft headquarters and Great Yarmouth contact office) and shows no external funding, no subsidiaries, and no parent company — indicating a self-sustaining, founder-led regional services business with no disclosed AI or advanced technology differentiators.

Name

CTC Computer Services

Legal name

CTC Computer Services Ltd

Website

https://ctccomputers.co.uk

Company type

Private

Founded year

1986

Operating status

Operating

Headcount range

11–50 employees

Short description

CTC Computer Services is a privately held, founder-owned UK IT services firm founded in 1986 in Lowestoft, providing managed IT support, networking, hardware/software supply, backup, and broadband services to small and medium-sized businesses across Norfolk and Suffolk.

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Computer Facilities Management Services (541513), Computer Systems Design and Related Services (5415)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Integrated Systems Design (7373)

akta.pro industry

PRIMARYBPAEAMAE

End-User Computing Outsourcing (EUC / Desktop Services)

Business & Public Services/IT & Digital Services (Managed Services, Systems Integration)/IT Outsourcing & Offshoring Services

SECONDARYBPAEAMAD

Network Operations Outsourcing (NOC Services)

Business & Public Services/IT & Digital Services (Managed Services, Systems Integration)/IT Outsourcing & Offshoring Services

Keywords

• Managed IT services
• IT support contracts
• Network infrastructure
• Disaster recovery
• Hardware supply

Headquarters

HQ city

Lowestoft

HQ country

United Kingdom

HQ region

Europe

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure, Supply Chain

Revenue model

1. IT Support Contracts: Recurring support contracts providing managed site support, telephone support, server support, helpdesk support, and workstation recovery services. Includes both Gold Support (onsite) and Silver Support (remote) tiers.
2. Hardware and Software Sales: Supply and installation of business laptops, desktop systems, file servers, printers, peripherals, and software including Microsoft Office, operating systems, and security software.
3. System Upgrades: Upgrading existing computer systems to meet growing business demands, providing cost-effective alternatives to full system replacement.
4. Domain Names and Web Hosting: Domain name registration and web hosting services including UNIX and Windows virtual servers with support for CGI scripts, PHP, MySQL, ASP, and databases.
5. Managed Solutions: Comprehensive managed IT solutions including file sharing structure maintenance, security management, permissions administration, and user base management.

Go-to-market motion1 record

Distribution channels2 records

Marketing channels3 records

Core offering

CTC Computer Services provides managed IT support and technology services to small and medium-sized businesses across Norfolk and Suffolk. Core offerings include IT support contracts (managed site support, helpdesk, telephone, server, and workstation recovery), network design and implementation, broadband provisioning, backup and disaster recovery, hardware/software supply and installation, web hosting, and domain registration. Services are delivered both remotely and on-site with response guarantees including four working hours for server support and 24/7 critical system monitoring.

Product overview

CTC Computer Services is an IT services company offering a comprehensive portfolio of technology services for small to medium-sized businesses in Norfolk and Suffolk. Their core service offerings fall into two main categories: IT Services (including hardware supply, networking infrastructure, broadband, web hosting) and IT Support Services (including monitoring, remote assistance, server and workstation support, helpdesk). The company also provides supplementary services such as Cloud Telephone Systems through partners. Services are delivered as independent offerings that can be combined into tailored support packages rather than as a unified software platform.

Differentiator

Problem solved

Functional benefit

Products and services

• Backup & Disaster Recovery Solutions Backup and disaster recovery service that duplicates point-in-time backup images to local drive, network drive, or off-site location for both rapid local recovery and off-site archival protection, for SMBs in Norfolk and Suffolk.
• Networking Design & Implementation Design and implementation of network cabling infrastructure using Category 5e, Cat 6, or fibre optic solutions with 15 or 25-year warranties, for SMBs needing reliable network infrastructure.
• Router and Firewall Installation and Configuration Router and firewall configuration service that protects networks from external attacks by controlling external connections and permissions, for business clients in Norfolk and Suffolk.
• Supply of PCs, Notebooks, Servers & Software Installation, configuration and supply of business laptops, desktop systems, file servers, printers, peripherals, and software including Microsoft Office, Operating Systems, and Anti-Virus/Spyware Software, for SMBs.
• Broadband Provision Broadband connectivity solutions including ADSL connections up to 20Mbit, Bonded ADSL up to 80Mbit, Satellite, 3G connections, and leased lines with installation and configuration for business customers.
• WAN & LAN Configuration Network reconfiguration services for wireless and cable connections when premises change or existing installations need adaptation for growing business demands.
• Wi-Fi Installation Installation of secure Wi-Fi connections and wireless network upgrades using Wi-Fi dongles or wireless adaptor cards where wired connections are not possible.
• Domain Names & Web Hosting Domain name registration, SMTP mail forwarding for Microsoft Exchange Server, and web hosting on UNIX Advanced Virtual Server (CGI, PHP, MySQL, FrontPage support) or Windows Advanced Virtual Server (ASP, ASP.NET, XML, Access, SQL Server).
• Fast-Response Repair Service Fast and rapid repair service with competitive service agreements that include provision of a backup server on loan during system repairs to minimise downtime.
• System Upgrades System upgrades for existing computer systems to meet growing business demands without requiring full replacement of equipment.
• Site Support - Managed Solution Managed IT solution including maintenance of file sharing structure, security, permissions, and user base administration, with telephone and email helpdesk access and secure remote desktop assistance.
• Helpdesk Support Online helpdesk support enabling clients to ask and track technical questions regarding existing systems, with installation advice and software setup guidance, typically answered within 2 to 4 working hours.
• Telephone Support Instant telephone technical support directly connecting callers to experienced computer technicians with wide-ranging knowledge and individual areas of expertise.
• Remote Desktop Assistance Secure remote desktop control using TeamViewer with AES 256-bit session encoding, allowing technicians to remotely access and fix client systems through firewalls, with integrated file transfer capability.
• Round the Clock Monitoring 24/7 system monitoring that checks critical systems every fifteen minutes and sends email or SMS alerts to enable rapid response to prevent disruption or downtime.
• Server Support Server support including routine administration checks, monitoring, event log clearing, Microsoft Service Packs and Security Patches updates, with guaranteed engineer response within four working hours for mechanical breakdowns.
• Workstation Support - Recovery Two-tiered workstation support: Gold Support offers comprehensive hardware and software coverage with onsite technician visits; Silver Support provides remote-only software repair and reconfiguration.
• Cloud Telephone Systems Cloud telephone systems, hosted telephony solutions, and VoIP phone systems supplied and installed through support partners for business clients.

Quantifiable outcome

• Engineer response within 4 working hours for server support
• +2 more outcomes

Segments2 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

Four partnerships are on record, tiered core.

• Hewlett Packard EnterprisecoreTechnology or IntegrationHewlett Packard Enterprise partnership providing enterprise-grade hardware solutions for business servers, workstations, and network infrastructure.
• Microsoft (Silver Partner)coreTechnology or IntegrationSilver Microsoft Partner status providing access to Microsoft software, operating systems, Office products, and cloud solutions for business customers.
• MalwareBytescoreTechnology or IntegrationMalwareBytes partner providing anti-virus and malware protection solutions as part of security offerings.
• SophoscoreTechnology or IntegrationSophos partnership for firewall, anti-virus, and network security solutions for business clients.

Scale indicators2 records

Recent moves6 records

Expansion highlights4 records

Direct peers

• Central Technology: Regional UK IT services and managed support provider delivering networking, hardware supply, and IT support contracts to small and medium businesses — comparable regional SMB MSP.
• Netstar UK: UK managed IT services and support provider focused on SMBs, offering helpdesk, remote support, and proactive monitoring — closely aligned with CTC's core IT support stack.
• IT Support 365: UK IT support and managed services firm offering helpdesk, remote desktop, and server/workstation support to SMBs across multiple regions — directly overlapping with CTC's service portfolio.
• Datcom: East Midlands-based managed IT services provider offering IT support, cloud, networking, and security to SMBs — comparable regional MSP with similar managed services focus.
• Foursys: UK-based IT support and managed services provider serving SMBs with networking, security, and hardware/software supply — directly comparable to CTC's Norfolk/Suffolk SMB offering.

Broad incumbents

• Computacenter: Large UK-headquartered IT infrastructure and services provider offering managed services, hardware supply, and enterprise support — competes with CTC on hardware procurement and managed services, but at enterprise scale.
• Rackspace Technology: Global managed cloud and IT services provider that overlaps with CTC's managed IT and infrastructure support offerings but operates at vastly greater scale and breadth.

Regional players

• BlueRock IT: Southwest UK-based IT support and managed services firm for SMBs — comparable business model and SMB focus, but operates in a different UK region than CTC.

Emerging players

• Purple_matrix: SMB-focused UK IT support and cloud services provider offering managed IT, helpdesk, and remote support — overlapping offering targeting similar customer profiles.
• K2 Partnering Solutions: IT services and consulting firm with overlapping managed services and infrastructure capabilities, though more enterprise-focused than CTC's SMB concentration.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about CTC Computer Services