IT Support 365 Ltd

What IT Support 365 Ltd does

IT Support 365 Ltd is a UK-based Managed IT Services Provider founded in 2008, registered in England and Wales (company number 06678853), delivering outsourced IT support to small and medium-sized businesses typically with 50 to 200 users. The firm is headquartered in Portland, Dorset with an operations support office in Warrington and targets customers across the South of England, North West, and wider UK market. CEO James Bull leads a small team of 1–10 employees that has been recently expanded with four additional engineers.

The company's core offering is a tiered subscription service: Essentials at £25/user/month for business-hours support, Elevate at £50/user/month adding 24/7 Managed Detection & Response and unified threat detection, and Infinite Assurance at £65/user/month providing 24/7 helpdesk, vCIO strategic leadership, and advanced compliance reporting. The service stack is built on the Microsoft 365 ecosystem and includes proprietary tools branded as ServiceDesk 365 (proactive system management), a customer portal (ticket tracking, knowledge base), Academy365 (user training), and a Unified Security Platform. Adjacent revenue streams comprise IT projects (Power BI, Microsoft Dynamics, Mobile Device Management, multi-tenant migrations), hardware supply, and consultancy (vCIO, governance, technology roadmaps, cyber insurance advisory).

Commercial operations rely on a direct, consultative sales motion with publicly disclosed per-user pricing, content-led demand generation via blog, SEO, case studies, and a free cyber security audit lead magnet. The customer base is distributed across manufacturing (e.g., Cambrook Foods, 13+ year relationship; Steel Hub Group; AFL Telecommunications), insurance/Lloyd's Coverholder (ARTes Specialty), professional services (Novo Consultants, Mustoe Shorter Solicitors), and other SMB verticals. Reported as of mid-2026, the firm achieved 40% year-on-year improvement across client seat count, turnover, and customer satisfaction, exceeding its CEO's 30% growth target.

Name

IT Support 365 Ltd

Legal name

IT SUPPORT 365 Limited

Website

https://itsupport365.co.uk

Company type

Private

Founded year

2008

Operating status

Operating

Headcount range

11–50 employees

Short description

IT Support 365 Ltd is a UK-based Managed IT Services Provider delivering outsourced IT support, cybersecurity, cloud services, and vCIO consultancy to small and medium-sized businesses (50–200 users) via tiered monthly subscriptions built on the Microsoft 365 ecosystem.

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Computer Facilities Management Services (541513)

SIC

Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro industry

PRIMARYBPAEABAB

Helpdesk & End-User Support Services

Business & Public Services/IT & Digital Services (Managed Services, Systems Integration)/Managed IT Services (MSP)

SECONDARYBPAEABAE

Cloud Managed Services (M365/Azure/AWS/GCP)

Business & Public Services/IT & Digital Services (Managed Services, Systems Integration)/Managed IT Services (MSP)

SECONDARYBPAEAMAF

Service Desk & ITSM Outsourcing

Business & Public Services/IT & Digital Services (Managed Services, Systems Integration)/IT Outsourcing & Offshoring Services

SECONDARYBPAEACAJ

Cloud DR, Backup & Business Continuity

Business & Public Services/IT & Digital Services (Managed Services, Systems Integration)/Cloud Services & Cloud Migration

Keywords

• Managed IT services
• IT support UK
• Cybersecurity services
• Cloud services
• IT consultancy

Headquarters

HQ city

Warrington

HQ country

United Kingdom

HQ region

Europe

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales

Revenue model

1. Managed IT Support Services: Monthly subscription-based managed IT services sold per user per month across three service tiers: Essentials (£25/user/month), Elevate (£50/user/month), and Infinite Assurance (£65/user/month). Services include helpdesk support, proactive monitoring, patch management, security services, and strategic consultancy.
2. IT Projects & Consultancy: One-time project fees for IT infrastructure projects including cloud migrations, system upgrades, security implementations, and strategic IT consultancy services such as Virtual IT Director engagements.
3. Hardware & Equipment Supply: Sourcing and supply of business hardware including computers, tablets, and networking equipment as part of complete IT setup services.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels10 records

Core offering

IT Support 365 Ltd is a UK Managed IT Services Provider delivering outsourced IT support, cybersecurity, cloud, and consultancy services to small and medium-sized businesses. The company offers three packaged service tiers — Essentials (£25/user/month), Elevate (£50/user/month), and Infinite Assurance (£65/user/month) — covering helpdesk, proactive monitoring, patch management, Managed Detection & Response, Microsoft 365 management, backup, and strategic vCIO services. Additional project-based services include Power BI, Microsoft Dynamics, data cabling, mobile device management, and multi-tenant cloud migrations, supplemented by hardware supply for complete IT setup.

Product overview

IT Support 365 Ltd is a Managed IT Services Provider delivering outsourced IT support to small and medium-sized businesses across the UK. The company operates a multi-tiered service model with three main support packages: Essentials (£25/user/month for business hours support), Elevate (£50/user/month with advanced cybersecurity), and Infinite Assurance (£65/user/month with 24/7 premium support and strategic leadership). The portfolio also includes specialized services in Cyber Security (Managed Detection & Response, Dark Web Monitoring, Cyber Essentials Certification), Cloud Services (Microsoft 365, Backup & Disaster Recovery), IT Consultancy (Virtual IT Director, Technology Roadmaps), and project services (Power BI, Mobile Device Management, Data Cabling). Recent additions include Academy365 training platform and a developing service store. The company positions itself as a strategic partner rather than just a helpdesk, offering strategic alignment services and fractional IT leadership through its vCIO offering.

Differentiator

Problem solved

Functional benefit

Brands

• Infinite Assurance: Highest-level IT and Cyber Security service with 24/7 support, enterprise-grade protection, and strategic IT leadership.
• Elevate
• Essentials
• Academy365
• ServiceDesk 365
• vCIO

Products and services

• Managed IT Services Proactive IT support for small and medium-sized businesses covering End User Support, Proactive Monitoring, Device Health, Patch Management, and IT Asset Management. Sold via three subscription tiers (Essentials, Elevate, Infinite Assurance) at per-user monthly pricing.
• Cyber Security Services Comprehensive cybersecurity offering including Password Manager, Dark Web Monitoring, Cyber Security Awareness Training, Cyber Essentials Certification support, Cyber Security Consultancy, Vulnerability Scanning, Managed Detection & Response (MDR), and Threat Detection for UK SMBs.
• Cloud Services Cloud infrastructure and services including Microsoft 365 implementation and management, Backup & Disaster Recovery solutions, and Cloud Servers & Apps deployment for SMB customers.
• Connectivity Internet Services connectivity solutions for business locations, ensuring reliable network access for SMB clients.
• IT Consultancy Senior-level IT consultancy including Virtual IT Director, Technology Roadmaps, Governance & Best Practice Alignment, New Site Expansion Planning, and Cyber Insurance & Risk Alignment.
• Projects Hands-on IT implementation projects including Power BI implementations, Data Cabling, Microsoft Dynamics, Mobile Device Management, Multi-Tenant Migration, and IT Project Management delivered as one-time project engagements.
• ServiceDesk 365 Proactive service for managing complete IT systems including infrastructure, network, servers, and desktop PCs using best practices developed over years of experience to prevent issues before they occur.
• Virtual IT Director (vCIO) Strategic IT leadership service providing senior-level IT oversight, monthly strategic meetings, technology road mapping, software and hardware planning, and cost optimization guidance for SMBs lacking internal IT leadership.
• Managed Detection & Response (MDR) 24/7 security monitoring with real-time threat detection, multi-layered defence stack combining advanced antivirus, anti-malware, behavioural analysis, and threat-response tools with centralised visibility and control.
• Academy365 Training platform that helps users work more confidently, securely and effectively with their IT systems.
• Cyber Insurance Cyber insurance service protecting against costs of digital attacks including phishing, ransomware, denial of service and hacking, as well as accidental data loss.
• Cyber Essentials Certification Guidance and support for Cyber Essentials and Cyber Essentials Plus certification, helping UK organisations achieve baseline government-backed security certification.

Quantifiable outcome

• 40% improvement in client seat count, turnover, and customer satisfaction scores (mid-2026)
• +3 more outcomes

Named customers12 records

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration7 records

Feature5 records

Scale indicators3 records

Recent moves7 records

Expansion highlights6 records

Direct peers

• Datcom: East Midlands-based MSP offering fully managed IT, cyber security and vCIO services to UK SMBs — close competitor in service mix and target segment.
• Mirus IT: UK MSP serving SMBs with managed IT support, cloud services and security — comparable in scale, geography and target customer profile.
• Focus Group: UK-wide managed IT, cloud and communications provider serving SMB and mid-market customers with bundled cybersecurity — directly comparable service stack.
• Razorblue: North of England-based MSP providing managed IT, cloud and cyber security to UK SMBs with similar tiered service models and Microsoft 365 specialisation.
• Littlefish: UK-based MSP offering managed IT support, cybersecurity and cloud services to SMB and mid-market customers — directly comparable service portfolio and customer profile to IT Support 365.
• Kerv: UK managed service and cloud transformation provider serving mid-market and enterprise customers with end-to-end IT, security and connectivity — a scaled, PE-backed comparable.
• Air IT: UK MSP delivering managed IT, cybersecurity, connectivity and vCIO-style strategic IT services to 50-500 employee businesses — near-identical positioning and product mix to IT Support 365.

Broad incumbents

• Bytes Technology: UK-listed software licensing and IT services distributor expanding into managed services; competes for the same SMB Microsoft ecosystem budget with greater capital and scale.
• Softcat: Large UK IT reseller and managed services provider listed on the LSE; broadly overlaps with IT365 in Microsoft licensing, managed services and SMB support but operates at much greater scale and breadth.

Emerging players

• Socura: UK-focused cybersecurity MSP offering MDR, threat detection and security operations — overlaps with IT365's Elevate and Infinite Assurance security tiers from a more specialist angle.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat3 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/it_365
• Facebookfacebook.com/itsupport365
• LinkedInlinkedin.com/company/2251642
• Instagraminstagram.com/itsupport365

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about IT Support 365 Ltd