Acme Packet
Acme Packet, founded in 2000 and acquired by Oracle in 2013, provides session border controller technology for enterprise VoIP and unified communications. Its products, marketed as Oracle Communications, secure hybrid communications deployments for enterprises and managed service providers connecting Microsoft Teams, Zoom Phone, and cloud communications platforms.
- Company typePublic
- Founded1977
- HeadquartersBedford, United States
- Headcount501–1,000
- GTM typeB2B
- OfferingSoftware
What Acme Packet does
Acme Packet, founded in 2000 in Bedford, Massachusetts, was a publicly traded provider (Nasdaq: APKT) of session border controller (SBC) and voice-over-IP infrastructure for service providers and enterprises. The company completed at least three venture funding rounds (2001, 2003, 2004) totaling approximately $27.3 million from Canaan Partners, Menlo Ventures, and Advanced Technology Ventures, and used M&A to expand its technology base, acquiring Convergence in May 2009 for $22.8 million and IPTEGO in April 2012. Oracle Corporation acquired Acme Packet in 2013, after which the business has operated as a wholly-owned subsidiary within Oracle's Communications portfolio.
Under Oracle, the Acme Packet technology has been repositioned and rebranded as Oracle Communications. The core product is the Oracle Communications Session Border Controller (also marketed as Enterprise SBC), a security solution that protects enterprise VoIP and unified communications against cyberattacks, mitigates IP network impairments, and is certified for direct routing with cloud communications platforms including Microsoft Teams and Zoom Phone. The portfolio has been extended with the Oracle Intelligent Communications Orchestration Network, a platform for enterprises and managed service providers to rapidly deploy communications services amid AI and cloud complexity, and an Oracle Communications Network Learning Subscription add-on for product education.
The business model is enterprise-focused. Oracle Communications runs a direct enterprise field-sales motion with 'Contact Sales' and 'Request a demo' CTAs and quote-based pricing on an annual billing cadence, consistent with a subscription/recurring revenue model. The primary customer segment is enterprises and managed service providers operating hybrid communications environments that need to securely bridge on-premises and cloud UC deployments. Pricing is not publicly disclosed; deal sizes are inferred to be enterprise-scale given the target segment, the certified integration with Microsoft Teams and Zoom Phone ecosystems, and the GTM channeled through Oracle's global direct enterprise sales force and partner network.
Acme Packet firmographics
Firmographics- Name
- Acme Packet
- Legal name
- Oracle Corporation
- Website
- https://acmepacket.com
- Company type
- Public
- Founded year
- 1977
- Operating status
- Operating
- Headcount range
- 501–1,000 employees
- Short description
- Acme Packet, founded in 2000 and acquired by Oracle in 2013, provides session border controller technology for enterprise VoIP and unified communications. Its products, marketed as Oracle Communications, secure hybrid communications deployments for enterprises and managed service providers connecting Microsoft Teams, Zoom Phone, and cloud communications platforms.
- Ownership category
- akta.pro rank
Acme Packet industry classification
Industry- Product category
- Enterprise Communications Security
- NAICS
- Wired and Wireless Telecommunications (except Satellite) (5171), Wired Telecommunications Carriers (517111), All Other Telecommunications (517810)
- SIC
- Services-Telephone Interconnect Systems (7385), Computer Communications Equipment (3576), Telephone Communications (No Radiotelephone) (4813), Services-Computer Programming, Data Processing, Etc. (7370)
- akta.pro primary industry
- UCaaS Platforms & Suites (HDAIAHAA)
- akta.pro secondary industries
- Unified Communications & Contact Center for Workplace (UCaaS/VoIP, Meeting Rooms) (BPAEAIAE), Collaboration & Unified Communications Management (UCaaS/VoIP) (BPAEABAK)
Keywords
Where Acme Packet is headquartered
LocationHeadquarters
- HQ city
- Bedford
- HQ country
- United States
- HQ region
- North America
Markets served
Acme Packet business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure
Revenue model
- Enterprise Communications Solutions: Oracle Communications provides enterprise communications solutions including session border controllers and orchestration networks for secure VoIP and unified communications deployment
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Quote-based enterprise pricing |
Go-to-market motion1 record
Distribution channels1 record
Marketing channels5 records
Acme Packet product offering
Product offeringCore offering
Acme Packet (marketed as Oracle Communications) provides session border controllers (SBCs) and a communications orchestration platform that secure enterprise VoIP and unified communications across IP networks. The Oracle Communications Session Border Controller is certified for direct routing with cloud communications platforms such as Microsoft Teams and Zoom Phone, protecting against cyberattacks and mitigating IP network impairments. The Oracle Intelligent Communications Orchestration Network enables enterprises and managed service providers to rapidly deploy communications services in hybrid cloud environments amid growing AI and cloud complexity.
Product overview
Oracle Communications offers a portfolio of enterprise communications solutions centered on session border control and network orchestration. The core products include the Oracle Communications Session Border Controller (Enterprise Session Border Controller), which provides security for VoIP and unified communications, and the Oracle Intelligent Communications Orchestration Network platform for rapid deployment of communications services in hybrid cloud environments. Additional offerings include learning subscriptions for product education. The portfolio is designed for enterprises and managed service providers seeking to modernize voice communications while maintaining security and reliability in hybrid networks.
Differentiator
Problem solved
Functional benefit
Brands
- Oracle Communications Session Border Controller: Enterprise session border controller providing security for VoIP and unified communications, certified for direct routing and protecting against cyberattacks.
Products and services
- Oracle Communications Session Border Controller Session border controller providing the highest levels of security for enterprise VoIP and unified communications. Certified for direct routing with cloud communications platforms such as Microsoft Teams and Zoom Phone; protects against cyberattacks and mitigates the effects of IP network impairments. Sold to enterprises and managed service providers moving VoIP and unified communications to the cloud.
- Oracle Intelligent Communications Orchestration Network Platform that enables enterprises and managed service providers to rapidly deploy communications services in hybrid cloud environments amid growing AI and cloud complexity. Supports hybrid communications network reliability and is targeted at organizations modernizing enterprise voice.
- Oracle Communications Network Learning Subscription Subscription service that provides customers with a thorough understanding of Oracle Communications Network products and solutions, enabling them to develop and deliver Oracle Communications Network-based solutions faster, at lower cost, and with reduced risk. Sold as a standalone subscription offering.
Quantifiable outcome
- Flexible, cost efficient, and secure connection to multiple cloud communications platforms
Companies that use Acme Packet
Customer profileNamed customers1 record
Segments1 record
Ideal customer profiles1 record
Acme Packet technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration3 records
Feature2 records
Acme Packet partnerships and signals
Strategic signalPartnerships
Three partnerships are on record, tiered core and flagship.
- Microsoft TeamscoreOracle Communications Session Border Controller is certified for direct routing with Microsoft Teams. Solution brief available: 'Oracle Secures Enterprise Networks for Microsoft Teams'. Partnership enables enterprises to connect Teams deployment with secure session border control.
- ZoomcoreOracle Communications solutions integrate with Zoom Phone. Partnership enables organizations to connect Zoom deployment with Oracle's secure session border controllers for enterprise communications.
- AnyrouteflagshipAnyroute is a solution consultant that selected Oracle's session border controllers for their flexibility, cost efficiency, and security. They deliver seamless, secure communications using Oracle technology to connect to Microsoft Teams, Zoom Phone, and cloud communications centers. Featured as a customer success story.
Scale indicators1 record
Recent moves6 records
Expansion highlights5 records
Acme Packet competitors and assessment
Company assessmentDirect peers
- Sangoma Technologies: Sangoma (which acquired the Sangoma SBC/Premiseware product line) is a direct peer selling enterprise SBCs and UCaaS infrastructure to SMB and mid-market customers that often compete with Oracle's enterprise SBC for Microsoft Teams deployments.
- Ribbon Communications: Ribbon Communications (formed from Sonus Networks and GenBand) is one of the closest direct competitors to Oracle Communications SBC, selling session border controllers and unified communications infrastructure to service providers and enterprises globally.
- AudioCodes: AudioCodes is a direct competitor specializing in enterprise SBCs, Microsoft Teams certified session border controllers, and VoIP gateways, frequently shortlisted alongside Oracle Communications in enterprise UC migrations.
Broad incumbents
- Microsoft: Microsoft operates Teams Phone and Direct Routing, and via Azure Communication Gateway offers SBC adjacent services that influence demand patterns for Oracle Communications SBC in enterprise Teams deployments.
- Mitel: Mitel is a broad incumbent in enterprise UC with MiVoice/MiCloud and an SBC portfolio, competing for hybrid enterprise communications budgets that overlap with Oracle's enterprise SBC target market.
- Cisco: Cisco is a broad incumbent in enterprise networking and UC, offering its own SBC portfolio alongside Webex and a deep installed base of enterprise telephony customers competing directly with Oracle's SBC for hybrid UC deployments.
- Avaya: Avaya is a broad incumbent in enterprise UC and contact center with integrated SBC and security offerings positioning itself as an Oracle Communications alternative for large enterprise SBC purchases.
- Zoom: Zoom Phone is a key UCaaS partner that Oracle SBCs integrate with, and Zoom's evolving native SBC and peering capabilities shape the long-term demand for third-party session border controllers like Oracle's.
Others
- Network Critical: Network Critical provides network visibility and TAP solutions complementary to SBC deployments, operating as an ecosystem participant relevant to enterprise network security buyers evaluating Oracle Communications SBC solutions.
Emerging players
- Mavenir: Mavenir is an emerging player focused on cloud-native telecom and UC infrastructure, including virtualized SBC, pursuing service provider and enterprise customers that increasingly overlap with Oracle Communications' enterprise SBC market.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks5 records
Key highlights6 records
Customer concentration
Acme Packet social profiles
Digital presenceAcme Packet financial estimates
Financial estimateRevenue estimate
Valuation estimate
Acme Packet leadership team
Management profileNumber of profiles
Acme Packet funding detail
Funding detailFunding overview
Funding rounds3 records
Investors3 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Acme Packet M&A and investment
M&A and investmentM&A2 records
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Acme Packet
What does Acme Packet do?
Acme Packet (marketed as Oracle Communications) provides session border controllers (SBCs) and a communications orchestration platform that secure enterprise VoIP and unified communications across IP networks. The Oracle Communications Session Border Controller is certified for direct routing with cloud communications platforms such as Microsoft Teams and Zoom Phone, protecting against cyberattacks and mitigating IP network impairments. The Oracle Intelligent Communications Orchestration Network enables enterprises and managed service providers to rapidly deploy communications services in hybrid cloud environments amid growing AI and cloud complexity.
Is Acme Packet a public or private company?
Acme Packet is a public company. It is classified as corporate owned and is currently operating.
When was Acme Packet founded?
Acme Packet was founded in 1977. It employs 501 to 1,000 people.
Where is Acme Packet based?
Acme Packet is headquartered in Bedford, United States, in the North America region.
How does Acme Packet make money?
One revenue line is on record: enterprise Communications Solutions.
Who are Acme Packet's main competitors?
Direct peers on record are Sangoma Technologies, Ribbon Communications and AudioCodes. Broad incumbents are Microsoft, Mitel, Cisco, Avaya and Zoom. Network Critical is listed as an others. Mavenir is listed as an emerging player.
Does Acme Packet have an API?
No public API is recorded for Acme Packet.
What industry is Acme Packet in?
Acme Packet's product category is Enterprise Communications Security. Its primary akta.pro industry code is HDAIAHAA, UCaaS Platforms & Suites, with a secondary code of BPAEAIAE, Unified Communications & Contact Center for Workplace (UCaaS/VoIP, Meeting Rooms). Its NAICS code is 5171 and its SIC code is 7385.